Een kluis op de kamer, een bureau, een strijkplank/strijkijzer
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Beoordelingen van The Iliffe Hotel

3.5 out of 5
The Iliffe Hotel
London Road Toll Bar End, Coventry, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 24 van 44 beoordelingen" "
Gastenscore: 8 - Goed. 11 van 44 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 44 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 44 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 44 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommended.
Friendly staff. Good price. Nice clean room. Great breakfast
1 nacht verbleven in oktober 2021
Reactie van Victoria Goldstein op 15 okt 2021
Dear Andrew, Thank you for your kind review. Kind Regards Victoria Goldstein

10/10 – Uitstekend

Sajida

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The modern design of the room, with the victorian style furniture in the lobby and exterior building. Clean and comfortable stay. Breakfast and dinner were both great
1 nacht verbleven in september 2021

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay. Was upgraded on room. Lovely staff. Shame it’s being turned in care home
1 nacht verbleven in september 2021

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy customer
A good and comfortable stay
1 nacht verbleven in september 2021

10/10 – Uitstekend

Laurence

1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

Antony

1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

Manjit

Zakenreiziger
Negatief: Personeel en service
Not worth the stay
No ac in this hotel and you pay up to £100 per night This hotel needs up dating.
2 nachten verbleven in september 2021

10/10 – Uitstekend

clive

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Better than expected.
Really nice stay, thanks to the easy going and friendly staff! Dinner exceeded our expectations, and the waitresses were so sweet and patient with our demands. Dont hesitate to pick this one!
1 nacht verbleven in september 2021

8/10 – Goed

Majid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Hotel is set on the outskirts of Coventry and the outside does not look very pleasing but it is well maintained inside and the deco reflects modern. The bed was smaller than i expected plus the view was not the best unfortunately.
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

William

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff very welcoming , helpful and professional. Made me feel at home, they were very cheerful and relaxed even though very busy with a wedding party. Room was comfortable had a great nights sleep ,food was excellent , great breakfast. Well done everyone and thank you
1 nacht verbleven in september 2021

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic stay!
Beautifully decorated throughout, huge bedroom, great bathroom, incredibly comfortable bed, lovely service. What more can you ask for? Had an evening meal and breakfast and both were delicious. Steak salad starter was cooked to perfection and was a steal at £8, while we genuinely thought we were undercharged when discovering the chef special pork fillet was only £14! Thoroughly enjoyable visit and such a shame that it appears to be closing down at the end of the year
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

DAVID

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
Could not find a single problem with our stay. Cleanliness, friendly staff, especially Emma, beautifully decorated hotel, fabulous breakfast and such a comfy room. On reading some reviews you would be worried about staying here but don't be. We would definitely have no problem returning.
1 nacht verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
Not what we expected
Checking in was easy and the receptionist was very helpful. The toilet in the en suite bathroom was sealed to say it had been cleaned. However, this was not the case. On reporting this to the receptionist she came and cleaned it herself. I also gave ger the stained throw to take away with her. The meal we had there was lovely and we were given complimentry drinks for the issues we had with a room. For a Laura Ashley hotel I thought it would have been of a higher standard. Little things like holes on back of bathroom door not filled in where coat hook and lock had been. Bedroom doores could be updated or fresh coat of paint.
2 nachten verbleven in juli 2021

8/10 – Goed

Nataleigh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice getaway dor couples
The staff service is excellent, very friendly and helpful. The only change we noticed was the weekend staff were not as engaging and appeared more lapse in their customer service. The cups in the restaurant we not very clean, had marks and even a dead fly, the staff need to check the tables before seating guests to ensure all tableware are clean and ready for guests to use.
3 nachten verbleven in juli 2021

10/10 – Uitstekend

Steph

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
a great find!
A very enjoyable stay - the staff were wonderful & nothing was too much trouble. The food was delicious & the room very comfortable. would recommend & would stay there again.
2 nachten verbleven in juli 2021

10/10 – Uitstekend

Kevin

1 nacht verbleven in juli 2021

6/10 – Redelijk

Michelle

Positief: Netheid
Anniversary stay
The hotel looked good in the common areas but our room was Superior and we can’t work out why as the pictures showing superior rooms did not look like the one we were in it was small and only had one bedside table as there wasn’t room for two and the shower cubicle was tiny the cleaner had left a bottle of cleaning fluid in the bathroom and when we brushed our teeth before bed the cold water was Luke warm it was slightly cooler in the morning but still a bit warm. There was only one pillow per person. Breakfast was included and OK but if I had paid £15 for it I would be disappointed. There was a communal jug for juices with no sanitiser near the jugs and the same with the tongs for pastries I ordered toast and received one and a half slices and my poached eggs were more like hard boiled. The flower vases on the breakfast tables were not in the freshest condition and the water looked murky in the vase.
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Dominique

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021

10/10 – Uitstekend

Jeanne

1 nacht verbleven in juni 2021

10/10 – Uitstekend

Jeanne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous
Absolutely outstanding staff couldn’t do enough for us. My Laura Ashley friends came for afternoon tea and they showed us around all the principle bedrooms. Absolutely wonderful! There was a wedding also during the 39 rule covid and they really made their day special. Fabulous chef edible flowers on my poached egg for breakfast!
1 nacht verbleven in juni 2021

8/10 – Goed

Nidhi

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good staff
We had a lovely stay at the hotel. The lady on the check out was extremely helpful. She was willing to accommodate my "work from hotel" arrangements, which was very thoughtful of the staff. Many thanks
2 nachten verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent cleanliness and staff
1 nacht verbleven in mei 2021

8/10 – Goed

K A

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service and excellent food. A very nice property.
1 nacht verbleven in december 2020
Reactie van Victoria Goldstein op 9 dec 2020
Dear Guest, Thank you for your review of The Iliffe. We are pleased to see you enjoyed your stay with us! We hope to see you again in the future. Kind Regards Victoria Goldstein

10/10 – Uitstekend

Faye

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020
Reactie van Victoria Goldstein op 29 okt 2020
Dear Faye, Thank you for your kind review. We are so pleased to see you enjoyed your stay with us, we hope to welcome you back soon! Kind Regards Victoria Goldstein

10/10 – Uitstekend

Jan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel
Beautiful hotel, amazing staff and overall positive experience, only issue was the lock on my room door (Room 6) was not secured properly and was moving a lot
1 nacht verbleven in oktober 2020
Reactie van Victoria Goldstein op 29 okt 2020
Dear Jan, Thank you for your kind review. We are so pleased to see you enjoyed your stay with us, we hope to welcome you back soon! Kind Regards Victoria Goldstein

10/10 – Uitstekend

CoreCare

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
1 nacht verbleven in oktober 2020
Reactie van Victoria Goldstein op 29 okt 2020
Dear Guest, Thank you for your kind review. We are so pleased to see you enjoyed your stay with us, we hope to welcome you back soon! Kind Regards Victoria Goldstein

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020
Reactie van Victoria Goldstein op 29 okt 2020
Dear David, Thank you for your kind review. We are so pleased to see you enjoyed your stay with us, we hope to welcome you back soon! Kind Regards Victoria Goldstein

2/10 – Ontzettend slecht

Sophia

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid at all cost
terrible customer service, do not care about the satisfaction of their customers. Lack of basic amenities (no fridge, plastic cup to put teeth rush, broken bed ect), not able to recommend places to visit, dirty bathroom not cleaned everyday
3 nachten verbleven in september 2020
Reactie van Victoria Goldstein op 1 okt 2020
Dear Mrs Abbassi, Thank you for taking the time to review your stay with us. Firstly, I would like to apologise for the maintenance issues with your bathroom door and bed frame during your stay, these issues have now been rectified. Regarding the amenities offered within our rooms, we have been following strict company guidelines due to the current coronavirus pandemic. Which has led us to remove or reduce some of our amenities within our rooms. However, these items are still available on request. We also have a policy in place, that rooms for short stays will only be refreshed if the guests request this at reception, this is to minimise any spread of the virus. There is a welcome letter in all rooms explaining this. Regarding the Tea room based within the hotel, as this is run separately from our hotel and is popular, unfortunately due to tight government guidelines, we are unable to accommodate extra guests once we have reached our maximum occupancy. However, I have spoken to the employees that served you during your stay with us and they have informed me you ordered only a selection of cakes on your arrival day and was offered a table in our tea room on your second visit once we had a available sanitised table. Although you indicated you would be joining us for afternoon tea at breakfast, I am sorry our employees misunderstood this and presumed you already had a booking. However being at full occupancy our team managed to arrange a suitable table for you and your family, which you declined the offer of. During your check out experience I can only apologise for the lack of empathy you received, and I have implemented training to all staff members in dealing with guests that are unsatisfied with their overall stay. Duty mangers are available to speak to 24hours within our hotel, if we had been made aware at any point during your stay that you were unsatisfied, we would have done our upmost to make sure your stay was more comfortable. I am sorry we did not have the chance to do this. I am sorry that you found the staff to be unhelpful, this is certainly not the usual feedback received about our staff and I apologise for this. Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel staff were very nice and polite! Decor was amazing, got bumped up to the bridal suite free of charge after requesting a signature room!
2 nachten verbleven in augustus 2020
Reactie van Victoria Goldstein op 1 okt 2020
Dear Guest, Thank you for your review. We are so pleased to see you enjoyed your stay with us. We hope you visit us again soon! Kind Regards

8/10 – Goed

Richard

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
A nice hotel conveniently located in Coventry. The room has a Nespresso machine which was greatly appreciated and big comfortable beds with a pillow menu. It was very quiet because of Covid and we were often left alone in the dining room while the staff were elsewhere. Our room was a bit noisy as it looked out onto a road. There was double glazing in the room but not the bathroom and no air conditioning. The dinner menu was quite limited.
1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid at all costs
There was a mix up with my booking. I took four days for them to answer phone messages and emails. They wanted to charge me twice and showed no sign of flexibility or caring for customers. They only value profit. This hotel puts the Laura Ashley brand to shame. Avoid at all costs.
1 nacht verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent, clean, polite staff, nice room.
1 nacht verbleven in februari 2020
Reactie van Victoria Goldstein op 29 feb 2020
Dear Guest, Thank you for your review, we are pleased to see you enjoyed your stay with us. We hope you visit us again in the future. Kind Regards Victoria Goldstein

8/10 – Goed

Cherrie H K

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The hotel room is a bit small. But the Portughese receptionist Avin is superb. He is very courteous and hardworking. He managed check-in, bringing luggage, showing the room with checking of provisons, refilling the wood at the fireplace, managing the sitting arrangement in the restaurant, bringing items to the room (housekeeping)… Can't image his wide scope!
2 nachten verbleven in februari 2020
Reactie van Victoria Goldstein op 29 feb 2020
Dear Cherrie, Thank you for your review, i have passed your kind comments on to Iven on reception. We hope you visit us again in the future. Kind Regards Victoria Goldstein

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Victoria Goldstein op 29 feb 2020
Dear Guest, Thank you for your review. I am pleased to see you enjoyed your stay with us. We hope to welcome you back in the future Kind Regards Victoria Goldstein

4/10 – Matig

Rebecca

Zakenreiziger
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Don’t be fooled by Laura Ashley furnishings...
Don’t be fooled by the Laura Ashley soft furnishings, it is trying to mask an old hotel that’s been painted, and not very well. Old, drafty windows, heating in room 14 via 2 plug in radiators, no heating in bathroom, holes in bathroom door, hook hanging off the back of the door, and the list goes on. My stay was when there was no hot water one evening. It was fixed, but not a great welcome. Then basic things like the stair carpet was filthy with dirt that could be swept up. Finally, they’d run out of bacon at breakfast. Again, a small thing, but just not what I would expect from a £130 a night Laura Ashley hotel. Would not recommend at all.
2 nachten verbleven in januari 2020

4/10 – Matig

Juan

Zakenreiziger
Negatief: Comfort kamer
Room was not heat and was almost as cold inside as outside. Old mattress... not heating in the bathroom .
1 nacht verbleven in november 2019
Reactie van Victoria Goldstein op 27 nov 2019
Dear Juan, I am sorry to hear you did not fully enjoy your stay with us, please contact the hotel directly if you wish to discuss this further. Kind Regards Victoria Goldstein

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and hospitable vintage British style hotel. Thanks.
1 nacht verbleven in november 2019
Reactie van Victoria Goldstein op 18 nov 2019
Dear Guest, Thank you for your kind review. We hope you visit us again in the future. Kind regards Victoria Goldstein

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quality hotel - Well worth a visit
Nice hotel although a little out of the city centre and not much atmosphere in the bar area. Rooms are well appointed and the breakfast was good.
2 nachten verbleven in november 2019
Reactie van Victoria op 17 nov 2019
Dear Tim, Thank you for taking the time to review our hotel. We hope you stay with us again in the future. Kind Regards Victoria Goldstein

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in oktober 2019
Reactie van Victoria Goldstein op 13 okt 2019
Dear Guest, Thank you for taking the time to review your stay with us. We hope you choose to stay with us again soon. Kind regards Victoria Goldstein

4/10 – Matig

Jayne

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not great if you have mobility issues
Its had a face lift but your booking remains the same said the receptionist when we arrived to check in. That is after we struggled up the stairs to reception which to my disabled legs were a chore without a banister to hold on to, in fact the entire hotel is not access able to mobility challenges guests. We were only booked in for one night, and although there is a restaurant and bar to have a "tab" opened you have to prepay a minimum of £30 at the time of checking in. After a climb of steep stairs - no lifts so no access to any rooms for mobility challenges guests (again) our room was at 32°, and we had no cold water running - apparently this was due to the pipes being located to close together as fact they knew yet they still let out the room without warning that there was no cold water and the room has tropical temperatures. We stayed before and it was charming if not a little shabby, now it's got a posh name and it isnt worth the stay. Genuinely disappointed and wont be back again.
1 nacht verbleven in september 2019

10/10 – Uitstekend

Ulrike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Das Zimmer war wunderschön.Die Angestellten waren äußerst zuvorkommend und hilfsbereit.
2 nachten verbleven in september 2019
Reactie van Victoria Goldstein op 23 sep 2019
Dear Ulrike, Thank you for your kind review. We hope to welcome you back to The Iliffe in the future. Kind Regards Victoria Goldstein

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in september 2019
Reactie van Victoria Goldstein op 23 sep 2019
Dear Guest, Thank you for taking the time to review The Iliffe. We hope to welcome you back in the future. Kind Regards Victoria Goldstein

6/10 – Redelijk

rob

Positief: Comfort kamer
1 nacht verbleven in september 2019
Reactie van Iven op 8 sep 2019
Dear Rob, Thank you for taking the time to review The Iliffe. We look forward to welcoming you back in the future. Kind Regards Eduardo Ferreira