Een buitenzwembad, parasols voor strand/zwembad

Beoordelingen van Embassy Suites Boca Raton

3.5 out of 5
Embassy Suites Boca Raton
661 Nw 53rd St, Boca Raton, FL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 453 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 220 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 112 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 91 van 1000 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Diana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Devin Wallace / Assistant General Manager op 1 jan 2024
Thank you so much for staying with us and we appreciate the feedback. We hope to see you again in the near future

10/10 – Uitstekend

Bart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price we paid this was a very nice hotel. Rooms were very spacious and had all we needed. The beds were not the best but still comfortable. Would recommend.
Reactie van Devin Wallace / Assistant General Manager op 10 okt 2023
Thank you so much for your amazing feedback! We will certainly check this room to ensure the beds are in order to avoid this becoming an issue for future guests. Hope to see you very soon!

8/10 – Goed

Michiel van

Reisde met familie
Positief: Netheid, personeel en service
Was de derde keer dat we hier waren. Je hebt het gevoel dat er niet meer geïnvesteerd wordt. Vlaggen zijn weg, badkamers oud. Ontbijt blijft een dikke plus

10/10 – Uitstekend

NORMA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed
1 nacht verbleven in mei 2024
Reactie van Ryan op 19 mei 2024
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

10/10 – Uitstekend

Stephen Lake

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very comfortable. The service was top-notch. I can’t wait to stay there again.
2 nachten verbleven in mei 2024
Reactie van Ryan op 14 mei 2024
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

6/10 – Redelijk

Liliya

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Ryan op 14 mei 2024
Thank you so much for such a delightful feedback! We hope to see you soon staying with us!

10/10 – Uitstekend

Michael

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 12 mei 2024
Thank you so much for staying with us! We appreciate your feedback and look forward to seeing you again here at our beautiful property.

6/10 – Redelijk

Shannon

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Dog were allowed in eating area. Dogs pee on carpet floor. I love animals and have dogs but I don’t like sleeping in bed with dogs. This nice hotel should have designated rooms for people who travel with dogs. Not everyone trains their dogs. Nothing g worse than seeing animal feces on a floor
2 nachten verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 8 mei 2024
Good morning, we certainly do have designated spots for our pets along with restrictions when it comes these matters. Service animals are the only ones allowed in such areas and we do our best to keep all areas situated with pets under control. We apologize if this wasn't done and with your feedback, we will do our best to ensure we cover more basis than we've done before.

2/10 – Ontzettend slecht

Justin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Devin Wallace / Assistant General Manager op 7 mei 2024
We apologize for the inconveniences that may have affect ed your stay. We are always open to hearing your concerns as we want our guest to have a great memorable experience. We hope to see you again soon in a better light.

8/10 – Goed

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Devin Wallace / Assistant General Manager op 7 mei 2024
Thank you for feedback and we here at the Embassy Suites Boca appreciate it. Alot of good things more to come in the future. We hope to see you very soon.

8/10 – Goed

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Ryan op 5 mei 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

Dieunex

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every thing.
3 nachten verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 1 mei 2024
Thank you so much for staying with us! We appreciate your feedback and hope to see you soon.

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay with a family. Close to beaches & restaurants.
2 nachten verbleven in maart 2024
Reactie van Ryan op 28 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 – Goed

Jonathan

Reisde met partner
Positief: Netheid, personeel en service
Breakfast was good
1 nacht verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 22 apr 2024
Thank you so much for staying with us. We hope to see you again soon with our amazing breakfast.

10/10 – Uitstekend

matthew

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Dining option only available for breakfast and dinner, if staying on the property during lunch, you would need to order delivery.
3 nachten verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 22 apr 2024
Thank you for staying with us Matthew, we are looking forward to seeing you again. Our lunch will be open very soon in the near future after our full renovation.

10/10 – Uitstekend

Fritz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just make sure youre check on you're car thought the night because my truck got broken in too in the steal the front grill and the back truck door
1 nacht verbleven in april 2024
Reactie van Ryan op 20 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

Alex

1 nacht verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 8 mei 2024
Thank you so much for your amazing feedback! We are delighted to hear that you enjoyed your stay, Alex! We hope to see you again soon

6/10 – Redelijk

Steven

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Mold around the shower Pitted metal around every light fixture Carpet pulls everywhere
4 nachten verbleven in april 2024
Reactie van Ryan op 17 apr 2024
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice area for walking. Easy access to the freeway.
2 nachten verbleven in februari 2024
Reactie van Ryan op 16 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

ASHIA

1 nacht verbleven in april 2024
Reactie van Ryan op 5 mei 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

4/10 – Matig

Kent

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was very good. The room had a handicap bathroom that got water everywhere. I asked for a blanket from the front desk that never came.
1 nacht verbleven in april 2024
Reactie van Ryan op 15 apr 2024
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 – Uitstekend

Arnaldo

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean , great food and staff
6 nachten verbleven in april 2024
Reactie van Louis op 14 apr 2024
Hello ArnoldoThank you for your feedback, it is much appreciated. I will share with the team.

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay!
1 nacht verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 13 apr 2024
Thank you so much Thomas for your amazing feedback :) We hope to see you again very soon here at Embassy Suites Boca!

6/10 – Redelijk

Shouguang

Reisde met partner
Spacious room, clean, but lack a smell of freshness (moldy moist smell). We liked early evening snacks and free drinks.
2 nachten verbleven in april 2024
Reactie van Ryan op 13 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

Timothy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were close to the park trails!!
5 nachten verbleven in april 2024
Reactie van Ryan op 11 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

Yasmin

1 nacht verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 29 apr 2024
Thank you for staying with us and providing the feedback to express to our team.

8/10 – Goed

Deondra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice and clean as always
1 nacht verbleven in april 2024
Reactie van Ryan op 10 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

Chantaye

1 nacht verbleven in april 2024
Reactie van Devin Wallace / Assistant General Manager op 29 apr 2024
Thank you so much for staying with us and we appreciate your feedback as we want to ensure our guest have the best experience.

10/10 – Uitstekend

Amy

1 nacht verbleven in april 2024
Reactie van Ryan op 28 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 – Goed

Claire

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in process was great, except when I made the reservations, the wegbsite said there was a shuttle from the train station to the Hotel. When I called from the train station, they said the shuttle was not running. Then one employee said you were possibly within walking distance! We took a Lyft and it definitely was not within walking distance. Other than that, the say was good. We enjoyed your Happy Hour event (the bartender Eva was wonderful and very competent) and your breakfast was outstanding. The beds were also very comfortable. I would recommend the Hotel to others.
1 nacht verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 3 apr 2024
Thank you so much Claire for the feedback as we appreciate anything to ensure our guest have a great experience at our hotel. I will look into the matters regarding the shuttle and inform the team, but I am super glad you've enjoyed your time here. We hope to see you again

10/10 – Uitstekend

belquis

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Need some update
2 nachten verbleven in maart 2024
Reactie van Ryan op 1 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 – Goed

Paula

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The jacuzzi very dirty
1 nacht verbleven in maart 2024
Reactie van Ryan op 1 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

jorge

Reisde met partner
Positief: Voorzieningen
Very goid
1 nacht verbleven in maart 2024
Reactie van Ryan op 1 apr 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 – Uitstekend

Josephine

Reisde met familie
The place is lovely nice and polite employees ,delicious breakfast and the amount was reasonable
2 nachten verbleven in maart 2024
Reactie van Louis op 1 apr 2024
Hello JosephineThank you for taking the time to provide your feedback. We work very hard to ensure you feel comfortable, we are happy to hear we succeeded.

8/10 – Goed

Nikhil, Hackettstown

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value in the area.
4 nachten verbleven in maart 2024
Reactie van Ryan op 31 mrt 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 – Goed

JAIME H

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Property needs maintenance aid remodeling
1 nacht verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 31 mrt 2024
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

10/10 – Uitstekend

fitzroy, douglasville

Positief: Netheid, personeel en service
Need to remove the wet smell from the rooms!
1 nacht verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 31 mrt 2024
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

4/10 – Matig

K

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property is old. The room had a really strong musty smell like mold, and mildew. I switched to another room and had the same issue. Needs to be updated. Carpet was dirty. Faucet in the bathroom was loose. I won’t be staying here again.
2 nachten verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 28 mrt 2024
We appreciate your feedback as we utilize all we can to ensure we improve our guest experience. We apologize for any inconvenience this may have caused you during your stay. We will follow up on the matter

4/10 – Matig

vince gensch and

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Run down
7 nachten verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 28 mrt 2024
Thank you for your feedback. We appreciate your feedback wholeheartedly. We are currently due to be fully renovated this summer and we are excited for the changes to come. It is our hope that you can experience this with us in the near future.

6/10 – Redelijk

Alex

Zakenreiziger
Positief: Personeel en service, voorzieningen
No
3 nachten verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 27 mrt 2024
It is our hope to have heard your feedback. The guest experience is super important to us and we hope that we are able to provide such service to you in the near future.

10/10 – Uitstekend

Dina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Luis at the front desk was amazing. Kind, patient and just an overall consummate professional. I really appreciate when a hotel has nice people at the front desk. Please give him a raise because he literally made my day!
1 nacht verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 26 mrt 2024
Thank you so much for the amazing feedback We loved the comments made about Luis, we will do our best to ensure we relay this good information to him. We hope to see you again very soon

10/10 – Uitstekend

Floribel

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast is excellent.
2 nachten verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 26 mrt 2024
Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front staff were terrific! Professional & very personable!
1 nacht verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 26 mrt 2024
Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

6/10 – Redelijk

Khrynstene

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have always stayed at the Embassy Suites since a little girl. My stay was ok. Room was a bit warm, a/c was not working good. Slight mold in the shower/tub area. Glass has lipstick stains, possibly from previous stay. Overall, it was ok. Staff was amazing. Love the see through elevator.
2 nachten verbleven in maart 2024
Reactie van Ryan op 25 mrt 2024
I do apologize for the issues with the cleanliness in the room I will be sure to pass on this information to the housekeeping manager and hope you will give us another chance in the future to make your experience more memorable

10/10 – Uitstekend

Tekyah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I wish I was able to get the young ladies name at the front desk, she was awesome! Very welcoming and inviting! Room was clean and stocked with towels and toiletries. Complementary drinks ⭐️⭐️⭐️, Breakfast ⭐️⭐️⭐️ though my stay was short, It was worth it!
1 nacht verbleven in maart 2024
Reactie van Holly Kreisman op 19 mrt 2024
Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

4/10 – Matig

Sundy

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I stayed at the embassy for 4 days and it was an unpleasant experience. We checked in at night and when we woke up we realize there were some red spots on the carpet, and also the sheets. The toilet and shower were very dirty. It is obvious that the housekeeping team didn't do a good job getting the room ready. The first morning, we left and came back at night expecting the housekeeping team to clean the room that didn't happen. Right away, we inform the front desk and someone came just to bring us clean towels 25 minutes later. Out of the four days we were there, housekeeping came only once without our request. I will definitely take my business elsewhere. I am sure there are cleaner hotels near by.
3 nachten verbleven in maart 2024
Reactie van Holly Kreisman op 19 mrt 2024
Thank you for taking the time to write this review and please accept my sincere apologies we were not able to provide you with a rewarding stay.It is comments like yours that will help us improve our guest experience and I want you to know I have shared this review with our staff members. Again, my sincere apologies and we hope give us the opportunity to be your host your family on your next return to the Boca Area so that we can show you this is not how we are. Holly Kreisman –General Manager

10/10 – Uitstekend

Sohee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Holly Kreisman op 19 mrt 2024
Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

4/10 – Matig

Matt

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Breakfast and manager’s reception were great, but the room had very strong odor of antiseptic or cleaning product and faint odor of urine. Also had to ask multiple times for bedding for pullout couch and didn’t receive until late evening. Staff was otherwise very good.
1 nacht verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 18 mrt 2024
Thank you so much for your feedback and wholeheartedly appreciate it. We will work hard to ensure we follow up on all your mentioned concerns and move forward to improve the guest experience. Thank you so much for staying with us.

10/10 – Uitstekend

Angel

2 nachten verbleven in maart 2024
Reactie van Devin Wallace / Assistant General Manager op 7 apr 2024
Thank you, Angel, for the amazing review. We are excited to see that you enjoyed your stay, and we hope to see you again soon in the near future.

10/10 – Uitstekend

Mavis, Amarillo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable stay. Enjoyed the pool and jacuzzi.
1 nacht verbleven in maart 2024
Reactie van Ryan op 22 mrt 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.