The location and house are spectacular. We had plenty of room for the 10 people who were travelling together. The site, however, had many mechanical issues which were not responded to as quickly as needed. We arrived at 4pm to find the place with no heat, and with two emails and one phone call didn't receive assistance until 10am the following morning. Not a great start w/ communicating with the owners since we were given an emergency phone call to use.... to no avail. The furnace needed a new part and was fixed, but seemed to be set on a timer to go off at night and many of our guests were cold during the night, until the heat went on in the mornings of our stay.
The microwave blew a fuse and the hot water pot needed to be replaced. We would have liked waste bins in the bedrooms, and manuals to help explain how to use the appliances, since the European models are different than American versions of things such as thermostats, washers, dryers, and dishwashers.
With just a little more attention paid to details, this would easily have been a 5-star experience.
