Dear Martine,Warm greetings from Eng Group Hotels. Thank you for taking the time to share your feedback with us. As the Eng Group Hotels family, we are sorry that your experience did not meet your expectations. Please know that our priority is always the comfort and satisfaction of our guests, and we are disappointed to hear that we fell short in your situation.We would like to learn more about your experience and what we can do better. If you have a few minutes, would you be open to providing more detailed feedback? This will help us improve the experience for future guests.Additionally, I understand that you left a negative review on Hotels.com. While we appreciate your honesty, we would like to see if there is anything we can do to fix things and turn your experience around. If we could address your concerns and improve your experience, would you like to update your review to reflect the changes? We value your feedback and want to do everything we can to ensure that all our guests have an enjoyable stay.Thank you again for bringing this to our attention and we hope to hear from you soon.Kind regards,Duhan Can Gursoy

Alptekin Bey merhaba,Eng Group Hotels'den sevgiler. Öncelikle konaklamanız için bizi seçtiğiniz ve zamanınızı ayırıp yorumlarınızı paylaştığınız için teşekkür ederiz. Misafir memnuniyetinin bizler için çok önemli olduğunu belirtmek isteriz. 1 gecelik ekonomi odasına yapmış olduğunuz, kahvaltısız - sadece oda - rezervasyonunuzu, sizleri Deluxe Havuz manzaralı odamız müsait olduğu ve memnuniyetinizi gözettiğimiz için orada ağırladık. Resepsiyon çalışma saatleri 09:00 - 02:00 saatleri arasında hizmer vermekte olup, kahvaltı servisimiz 09:00 - 11:00 arasındadır; bu bilgiler Hotels.com otel sayfamızda yer almaktadır. Bu bilgilere ek olarak rezervasyonunuzda kahvaltı seçeneğinin de bulunmadığını siz değerli misafirimize hatırlatmak isteriz. Her bir otelin kendine ayrı konsepti, çalışma ilkeleri ve hizmet saatleri olduğunu, daha önce duymamış olmamanızın, bu gerçekliği değiştirmeyeceğini belirtmek isteriz. Eng Group Hotels ailesi olarak tüm misafirlerimizi memnun etmek, hizmet verdiğimiz servisler ve saatler boyunca deneyimlerinden mutlu olmalarını sağlamak için buradayız.Saygılar.

Memnun kaldığınıza çok sevindik , sizi tekrar ağırlamaktan memnuniyet duyarız tekrar görüşmek üzere

Dear Süheyla,Thank you for taking the time to share your feedback. We were surprised to hear about the cleanliness issue you mentioned, as our rooms are meticulously and carefully cleaned.After a thorough review, we are genuinely puzzled by your experience. Maintaining a high standard of cleanliness is of utmost importance to us. We remain committed to providing a clean and comfortable environment for all our guests.Regarding the room size, please note that the dimensions provided during the reservation process were furnished by a third-party platform, such as Expedia. We encourage all guests to verify room details for accuracy before making a reservation. Nevertheless, we genuinely care about your comfort, which is why we extended the gesture of a complimentary upgrade for the following day, even though it was not accepted.We remain committed to resolving concerns and strive to exceed your expectations in the future. We value your feedback as it helps us improve our services and create a better experience for our esteemed guests.Kind regards,Eng Group Hotels

Dear Ebrar,Warm greetings from Eng Group Hotels. Thank you for taking the time to share your feedback with us. As the Eng Group Hotels family, we are sorry that your experience did not meet your expectations. Please know that our priority is always the comfort and satisfaction of our guests, and we are disappointed to hear that we fell short in your situation.We would like to learn more about your experience and what we can do better. If you have a few minutes, would you be open to providing more detailed feedback? This will help us improve the experience for future guests.Additionally, I understand that you left a negative review on Hotels.com. While we appreciate your honesty, we would like to see if there is anything we can do to fix things and turn your experience around. If we could address your concerns and improve your experience, would you like to update your review to reflect the changes? We value your feedback and want to do everything we can to ensure that all our guests have an enjoyable stay.Thank you again for bringing this to our attention and we hope to hear from you soon.Kind regards,Duhan Can Gursoy

Dear Marko,Warm greetings from Eng Group Hotels. Thank you for taking the time to share your feedback with us. As the Eng Group Hotels family, we are sorry that your experience did not meet your expectations. Please know that our priority is always the comfort and satisfaction of our guests, and we are disappointed to hear that we fell short in your situation.We would like to learn more about your experience and what we can do better. If you have a few minutes, would you be open to providing more detailed feedback? This will help us improve the experience for future guests.Additionally, I understand that you left a negative review on Hotels.com. While we appreciate your honesty, we would like to see if there is anything we can do to fix things and turn your experience around. If we could address your concerns and improve your experience, would you like to update your review to reflect the changes? We value your feedback and want to do everything we can to ensure that all our guests have an enjoyable stay.Thank you again for bringing this to our attention and we hope to hear from you soon.Kind regards,Duhan Can Gursoy

It was a pleasure to host and get to met you, see you again :)

İlginize teşekkür ederiz, tekrar görüşmek üzere

It was our pleasure to welcome you, see you again

It was our pleasure to welcome you, see you again

It was our pleasure to welcome you, see you again

Dear Nail Cem,Warm greetings from Eng Group Hotels. Thank you for taking the time to share your feedback with us. As the Eng Group Hotels family, we are sorry that your experience did not meet your expectations. Please know that our priority is always the comfort and satisfaction of our guests, and we are disappointed to hear that we fell short in your situation.We would like to learn more about your experience and what we can do better. If you have a few minutes, would you be open to providing more detailed feedback? This will help us improve the experience for future guests.Additionally, I understand that you left a negative review on Hotels.com. While we appreciate your honesty, we would like to see if there is anything we can do to fix things and turn your experience around. If we could address your concerns and improve your experience, would you like to update your review to reflect the changes? We value your feedback and want to do everything we can to ensure that all our guests have an enjoyable stay.Thank you again for bringing this to our attention and we hope to hear from you soon.Kind regards,Duhan Can Gursoy

Dear Yasemin,Warm greetings from Eng Group Hotels. Thank you for taking the time to share your feedback with us. As the Eng Group Hotels family, we are sorry that your experience did not meet your expectations. Please know that our priority is always the comfort and satisfaction of our guests, and we are disappointed to hear that we fell short in your situation.We would like to learn more about your experience and what we can do better. If you have a few minutes, would you be open to providing more detailed feedback? This will help us improve the experience for future guests.Additionally, I understand that you left a negative review on Hotels.com. While we appreciate your honesty, we would like to see if there is anything we can do to fix things and turn your experience around. If we could address your concerns and improve your experience, would you like to update your review to reflect the changes? We value your feedback and want to do everything we can to ensure that all our guests have an enjoyable stay.Thank you again for bringing this to our attention and we hope to hear from you soon.Kind regards,Duhan Can Gursoy

Dear Elmar,Thank you for choosing to stay with us during your recent visit to Bodrum, it was fantastic having you as our guest!We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Eng Group Hotels will be a pleasant journey and looking forward to welcoming you back again.King Regards,Eng Group Hotels Family

Dear Timothy,Thank you for your valuable feedback.We hope to host you again in our lovely hotel Eng.Best regards,Eng Group Hotels Family

Dear Elias,Thank you for your valuable time and feedback.Best regards,Eng Group Hotels Family

Gamze Hanım merhaba,Değerli vaktinizi ayırıp puanlama yaptığınız için çok teşekkür ederiz. Detaylı bilgilendirme yaparsınız bizler de puanınıza istinaden sizler için neleri iyileştirebileceğimizi öğrenmek isteriz.İyi günler dileriz.Eng Group Hotels Ailesi

Murat Bey,Eng Group Hotels ailesi olarak çok teşekkür ederiz.

Değerli Misafirimiz,Çok teşekkür ederiz.

Dear Voon Chin,Thank you so much for your valuable time and feedback. It is a pleasure to know that you enjoyed your stay in our beautiful hotel, Eng Group Hotels.We hope that sene you next time.Kind regards,Eng Group Hotels Family

Dear Jin Sheng,Thank you for your valuable feedback.Kind regards.

Dear Marc,Thank you for your valuable feedback and nice comment.Kind regards.

Dear Mahmoud,Thank your for your feedbackKind regards,Eng Group Hotels

Dear Guest,Thank your for your feedbackKind regards,Eng Group Hotels

Dear Kati,Thank you for your feedback and rewiev. Your feeback and satisfaction is so important for us. We are so sorry that you are not happy with your stay. We hope that we will meet your all expectations for your next stayKind regards,Eng Group Hotels

Merhaba Özgür, Rezervasyonunuzda evcil hayvanınızla geliceğinizi belirtmediğiniz gibi birde tuylu dostlarımızın kabul edilemiyecegi bir oda seçmişssiniz.bu durumda rez.iptal hakkımız olmasına ragmen sizi magdur etmemek adına elimizden geleni yaptıgımızı belırtmek ısteriz.Canlarımızın belirli odalarda kalabilmekte ve konaklama ücretinın de 40 euro oldugunu hem web sayfamızda hemde sahsınıza karsı belirttik. sizde bu durumu kabul ederek otele giriş yaptınız.üstelik konaklama ücreti olan 40 Euro'yuda ödemediniz. otopark konusuna gelınce ; yıne web sayfamızı dikkatle incelersenız ''otoparkımız yoktur'' ifadesini görebilirsiniz.herhalde bu noktayıda tıpkı hayvan dostlarımızın konaklama ücretini görmediğiniz gibi gözden kacırdınız. otelimizin bahcesindeki kedilere gelince, 5199 sayılı hayvanları koruma kanunu geregi devlet guvencesindeler.3. MADDESİNDE, a) "Yaşama ortamı: Bir hayvanın veya hayvan topluluğunun doğal olarak yaşadığı yeri ifade eder" denmektedir. Yani, hayvanların kendi doğal güdü ve yetenekleri ile girip yaşamlarını sürdürdükleri, "özel veya kamuya ait ayırımı olmadan" tüm ağaçlı alanlar, bahçeler ve açık alanlar dahil olmak üzere her HER YER”, kedi ve köpeklerin “doğal olarak yaşadıkları” yerler yani “yaşama ortamları” dır. Yani kanun yaşama ortamını tarif ederken, özel alan veya kamu alanı diye bir ayırım yapmamış, "hayvanın doğal olarak yaşayacağı her yeri YAŞAM ORTAMI" olarak tanımlamıştır. Biz konuklarımıza hiç bir ayrımcılık yapmadan, kalitemizden ödün vermeden hizmet vermeye devam ediyoruz edecegiz de...Güzel günlerde görüşmek dilegi ile tesekkur ederız.

Dear John,Thank you for your time and valuable feedback.Kind regards,Eng Group Hotels Family

Dear Arjoca,Thank you for your time and valuable feedback.Kind regards,Eng Group Hotels Family

Merhaba Metin Bey, iyi bir tatil geçirdiğinize çok memnun olduk =) sizleri tekrar aramızda görmekten çok mutlu oluruz.

Bizleri tercih ettiğiniz için teşekkür ederiz.

Thank you for choosing Eng Group Hotels.

Thank you for choosing Eng Group Hotels.

Yorumuz için teşekkür ederiz

Thank you for choosing Eng Group Hotels.Hoping to welcome and see you again.