I hesitated to write a review but I felt it was important to inform others. The place was big and nice. It accommodated our large party. And the location was perfect!
However, upon arrival the place had NOT been CLEANED after the last guest! I was embarrassed for my family and friends. I called the number and it took me 30 minutes to get ahold of someone. Once I got ahold of someone her child was screaming in the back ground and she stated 'that I (me not her) had a bad connection'. She told me she filed a compliant and someone will call me back. I did tell her that I didn't want someone to come clean as it would be strange as we sit here while they clean, we had our dog with us therefore we couldn't really go anywhere for several hours. BUT I needed cleaning supplies, fresh bedding and fresh towels ASAP so we could clean the place. My mother and her friend (both in their 80s) were there so we needed to clean the property ASAP due to COVID and the unknown!
2 hours later...NO ONE ever called nor came to the property, I called them back - at this time it is 7PM. BTW we drove from FL and STL both 9 - 10 hour drives. When I spoke to someone at 7 PM she said 'I see the pictures you sent' I told her no one asked me to send pictures, so how do you have pictures. She proceeded to let me know that the ticket was not filed correctly either. I asked for a manager to call me back, of course that never happened. Finally, at 9 PM 2 very nice ladies came with fresh towels, bedding and cleaning supplies, my understanding they didn't even work for the cleaning crew who was supposed to clean the place. I asked for a full refunded, it didn't happen they did reimburse me for some but it was not nearly enough. Oh and manager never called nor did I get a reason why the place had not been cleaned. And we could not use the hot tub since it had not been cleaned either, what a waste.
I will NEVER book a property that is hosted by Caroline Cabin Rentals again! As a matter of fact, we just booked another week in Banner Elk for late May / early June and any search that came back with hosted by Caroline Cabin Rental I skipped.
Pam Schneider