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Beoordelingen van American Inn & Suites

2.5 out of 5
American Inn & Suites
1215 S Story Street, Boone, IA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 28 van 194 beoordelingen" "
Gastenscore: 8 - Goed. 58 van 194 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 194 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 194 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 194 beoordelingen" "

7,2/10

Netheid

7,4/10

Personeel en service

5,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

John

Exactly as I expected. Nothing fancy, but clean cheap and fairly inexpensive.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

SONDRA

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could not check in. Front desk is closed from 10:00 pm to 7:00 am. Arrived at 11:30 pm. Did not know establishment did not allow late check in. If I had known this, would not have booked.
1 nacht verbleven in mei 2024

4/10 – Matig

Noel

Convenient one floor to our room. Secure entry after 10pm. Quiet.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Carla

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I work in boone and stay in a hotel and its great
1 nacht verbleven in november 2023
Reactie van B.P. The Management op 4 feb 2024
Thank you for your five out of five positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 – Uitstekend

William

1 nacht verbleven in november 2023
Reactie van B.P. The Management op 4 feb 2024
Thank you for your five out of five evaluation of our hotel. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 – Goed

David, Council Bluffs

Reisde met familie
Positief: Netheid, personeel en service
The property was clean but dated. Our service was fine. The "continental breakfast" was coffee/juice and a honey bun from a box. The pool was closed for the season, even though it's an indoor pool. There is a connected Mexican restaurant, which was convenient. The room price was maybe a little high for what we received.
1 nacht verbleven in oktober 2023
Reactie van B.P. The Management op 4 feb 2024
Thank you for your evaluation and feedback. We hope to see you again soon.

2/10 – Ontzettend slecht

Mysti

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worse hotel.
When I showed up on Friday they booked me into a dirty room and then move me to another room that had no towels why do I said that the pool was open and then the following day they said nope it's close for the season because it's not heated they refuse to give me a refund and I want a refund now this was a horrible place they also had six cockroaches in the hotel room. I asked for more towels at 10:00 at night and she said no they are right there you aren't getting anymore
2 nachten verbleven in september 2023
Reactie van B.P. The Management op 4 feb 2024
We apologize your experience was anything less than completely satisfying.Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 – Matig

Lisa

Reisde met partner
Negatief: Voorzieningen
Didn’t get to use the indoor pool, walls were super thin could hear everything. Couldn’t even watch anything on the tv the channels were not working due to cloudy skies.
Reactie van B.P. Hotel Management op 4 feb 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 – Goed

Paul

Reisde met familie
Positief: Netheid, personeel en service
It was easy to get too
1 nacht verbleven in augustus 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 – Redelijk

Pat

Reisde met partner
Positief: Netheid, personeel en service
refurbished
1 nacht verbleven in augustus 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for evaluating our property. We look forward to seeing you again soon.

4/10 – Matig

pat

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Good service...sketchy neighborhood
1 nacht verbleven in augustus 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your feedback. We look forward to seeing you again soon.

6/10 – Redelijk

JonnieRose

Decent
The place was decent. Just had problems with our key the whole 1st night.
2 nachten verbleven in juli 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your feecback. We are sorry you had an issue with your key. We are glad you were satified with your stay. We look forward to seeing you again soon.

6/10 – Redelijk

Kelly

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The check in process was quick and easy. The female clerk that checked us in was very nice and friendly. The room was clean but the bed was extrememly uncomfortable. The check out process was very odd. The door to the lobby was locked so we had to ring a buzzer and when the clerk finally answered, he was rude and unhelpful.
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 – Goed

Randall

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 – Uitstekend

Timothy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 – Redelijk

Louise

Negatief: Staat van de accommodatie en faciliteiten
Needs Improvement
They are refurbishing the hotel. Moved to a room that was away from the construction. Unfortunately some lights in the bathroom and room did not work nor did the refrigerator.
1 nacht verbleven in juli 2023
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, comfort kamer
Very disappointing
The beds were very uncomfortable. We were up at 6:30 and went to the continental breakfast that was from 5:30-9:30am. There wasn’t any food and no staff around to ask about it. Very disappointing.
1 nacht verbleven in juli 2023
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 – Goed

Josephine

3 nachten verbleven in mei 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your eight out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 – Matig

Thomas

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very old property although clean. Safe door lock broke with no respo se from office staff
3 nachten verbleven in mei 2023
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service
Very basic, everything pretty warn-out and old looking. However, they did have all amenities like fridge, microwave… coffee and packaged sweets in the lobby in AM. Despite being old and worn, it did appear clean. We thought the bed was very comfortable. We felt safe and things were quiet all night. I would stay here again - although I think it was overpriced for the age of property.
1 nacht verbleven in mei 2023
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your feedback. We hope to see you again soon.

2/10 – Ontzettend slecht

Marcella

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lights were all on one switch so if y shut off the light the plugins did not work. The bathroom had not been cleaned. The toilet was not even flushed. The best thing was the shower had lots of pressure.
1 nacht verbleven in mei 2023
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 – Matig

Geverifieerde reiziger

Reisde met huisdieren
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old in need of repair, stinks
1 nacht verbleven in maart 2023
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 – Matig

Ronnie

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I don't like stairs and I was placed on the third floor. The shower didn't drain properly. It just seemed like a $50 dollar room that I was charged $90 for. It was clean! No coffee service or even a drinking glass in the room. On the room key it says to drop off the key. There was no drop box.
1 nacht verbleven in februari 2023
Reactie van B.P. Hotel Management op 30 aug 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 – Uitstekend

Kevin

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2023
Reactie van B.P. The Management op 4 feb 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 – Uitstekend

Travis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2022
Reactie van B.P. Hotel Management op 30 aug 2023
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 – Goed

Randall

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2022
Reactie van B.P. The Management op 4 feb 2024
Thank you for evaluating our property. We look forward to seeing you again soon.

8/10 – Goed

James

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant and convenient stay
I had a very comfortable stay. The desk clerks were friendly and helpful, as was the owner. Our room was cleaned daily and coffee and juices were available 24 hrs a day. The refrigerator and microwave in our room worked great. The only thing missing was "No Breakfast"...but there was a McDonalds and a Dairy Queen across the street.
3 nachten verbleven in oktober 2022

8/10 – Goed

Amelia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall the stay was good. The staff was nice and helpful. The room was clean. The pool was freezing, and we were disappointed that there was no breakfast. I did call prior to our stay to confirm no breakfast so we made other arrangements.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Kelly

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Property was way overpriced. Property is older. Refrigerator wasn't on when we got there so couldn't keep anything cold right away. Complimentary toiletries were low quality. TV was small. But, it was clean and the bed was comfortable.
1 nacht verbleven in september 2022

6/10 – Redelijk

Carrie

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

4/10 – Matig

Lorrita

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bed and bath linen were dirty and stained. No breakfast as advertised. Way over priced for the conditions. Rooms and hall ways have a stale smoke odor
2 nachten verbleven in september 2022

10/10 – Uitstekend

Randall

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice people. Easy to get in and out of.
1 nacht verbleven in augustus 2022

8/10 – Goed

Top Hat

Positief: Personeel en service
The room was clean, check in was easy, place is a little outdated, but cleanliness is most important to me and it was decent enough to spend the night.
1 nacht verbleven in juli 2022

8/10 – Goed

Laura

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The web site says breakfast available and once arrive to check in you are told there is no breakfast
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room and property, everything worked, quiet. Will be staying there again.
1 nacht verbleven in juni 2022

8/10 – Goed

Fred

1 nacht verbleven in juni 2022

6/10 – Redelijk

michael

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
plumbing issue
2 nachten verbleven in mei 2022

4/10 – Matig

Stella

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very old worn out counter bathroom hot water faucet backward not like other hotels. It’s a dump
1 nacht verbleven in mei 2022

8/10 – Goed

Clifford

2 nachten verbleven in mei 2022

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Sorta Disappointing
Friendly and helpful staff. Dated hotel and could benefit from a remodel, but beds were comfortable and room was clean. The disappointing part of our stay - pool is closed indefinitely, no breakfast or even coffee stating due to Covid, but no attempt at a grab and go bag as other hotels are doing. At this point most hotels have restarted regular breakfast services - so I do not feel Covid can be used as an excuse anymore. Their price is too high without these amenities! Another thing we thought was kinda funny - room key card has printed 20% off your purchase at the local Burger King so we thought of grabbing a Whopper after a long day of driving - the place has closed! Bonus though - hotel is attached to a Mexican restaurant which has great food and margaritas!
2 nachten verbleven in mei 2022

8/10 – Goed

Theresa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very clean our room. quiet area. Not far from where we needed to be.
1 nacht verbleven in februari 2022

6/10 – Redelijk

Jessica

My peep hole was stuffed with tissue on the door door didn’t close right
2 nachten verbleven in november 2021

4/10 – Matig

Brian

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2021

4/10 – Matig

Anna

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No shower curtain; no cups/plastic glasses for water; lamp above table didn’t work (and it wasn’t a burned out bulb because I tried the bulb in one of the other lamps and it worked).
1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Yi

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Misled by the name of the hotel chain
This is the worst hotel we have never stayed. The room and furniture are so old and worn out. There was breakfast included at booking. We booked believing that it would match the standards of American Inn and Suites. We were misled by the name.
1 nacht verbleven in november 2021

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Clean but dated!
This place was cozy and very clean and comfortable for the price. It is dated so if you are looking for a spiffy updated marble bathroom, this isn't it. Bath sink has chips and same with Tub but everything worked just fine again for the price! It's perfect for an overnight stay though if you are on a budget. Worked great for me!
1 nacht verbleven in oktober 2021

8/10 – Goed

terry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value for the price.
2 nachten verbleven in oktober 2021

6/10 – Redelijk

Amy

Reisde met familie
Negatief: Netheid, voorzieningen
Didnt like the lighting in the bathroom. Hard to find the light switch.
1 nacht verbleven in oktober 2021

2/10 – Ontzettend slecht

Danette

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First get there and room wasn’t cleaned. Toilet ran all the time, tv control didn’t work, fire alarm beeped all the time. No enough towels in room.
2 nachten verbleven in oktober 2021