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Beoordelingen van ERUS SUITES HOTEL BORACAY

3.5 out of 5
ERUS SUITES HOTEL BORACAY
MAIN ROAD, STATION 3, MANOC MANOC MALAY, BORACAY ISLAND, MALAY AKLAN, Boracay Island, AKLAN

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 15 van 51 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 51 beoordelingen" "
Gastenscore: 6 - Redelijk. 14 van 51 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 51 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 51 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mir-Kevin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel, clean, great AC, and good breakfast options. However, Bed is rock solid and the wifi is bad. Beach is only 5min walk and there are a lot of souvenir shops near. There is also a nice pool.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Paul Joseph

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just terrible
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Tanner

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

10/10 – Uitstekend

LORIE

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay for a short time. Stayed 3 nights here
3 nachten verbleven in april 2024

10/10 – Uitstekend

Rohit

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and central to everything
4 nachten verbleven in maart 2024

6/10 – Redelijk

Jenelyn Encarnacion

The staff are nice and very helpful .
3 nachten verbleven in maart 2024

6/10 – Redelijk

Erik

2 nachten verbleven in februari 2024

6/10 – Redelijk

william

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The internet kept going out the air conditioner was leaking all the time. It was a nice room in all but it was just wasn't the best you could ever do. You could always get better
5 nachten verbleven in februari 2024

6/10 – Redelijk

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Checked booked two rooms one room was ready one wasn’t was told we would be notified when 2nd room was ready waited 45 minutes wasn’t notified had to return to front desk then was informed room was changed wasn’t type of room that was booked returned to desk and only after complaining about room was then given another room that was good
1 nacht verbleven in februari 2024

6/10 – Redelijk

JEREMY

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lets talk about room. Water is only given on day 1. Additional days not provided and chargeable. Limited toiletries. Watch out for fine print as everything they cbarge extea. Breakfast is cold and horrible standard menu. Restaurant food prices heware as price on final bill is d9fferent from price in menu. Dpnt accwpt card but only cash. Room water jeater not bot. Aircon not cold. Overall acceptable nut not a choice for us again. And one last thing images of room is different from actual. Corrodor they say no smoking but mamu people smole amd dont bother. Overall 3 stars and good still evenni dojt like the above.
3 nachten verbleven in februari 2024

8/10 – Goed

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Boracay in February
The weather was hot and humide for our stay, the rooms where good pretty quiet at night, the beds where super firm too hard for me what made my sleeping not always restful.
7 nachten verbleven in januari 2024

8/10 – Goed

Eugene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was always friendly
7 nachten verbleven in januari 2024

8/10 – Goed

Reden

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was good & convenient
8 nachten verbleven in januari 2024

4/10 – Matig

Kjetil

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell, grei service, rengjøring hver 3. dag og halvbra frokost
4 nachten verbleven in december 2023

6/10 – Redelijk

Kelvin

Reisde met familie
Positief: Netheid, personeel en service
Always ask at booking
I am a big YouTube fan. I asked at the desk if there was cable in my room. I was assured that there was, however there was none, only regular local channels
12 nachten verbleven in december 2023

6/10 – Redelijk

jan

4 nachten verbleven in december 2023

4/10 – Matig

Carola

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aldrig pånytt
Vi var ganska nöjda första gången vi bodde här, men denna gång var det katastrof. Fick inte kingsize säng. Illaluktande rum o badrum. Stenhård säng, mycket oljud från korridoren. Inget Wifi nätverk som fungerade, trots att vi fick olika lösenord så fungerade det inte alls. Hissen i hotellet är ur funktion. Någonslags chef stog o skrek på personalen vid poolen
2 nachten verbleven in december 2023

8/10 – Goed

Carola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prisvärt
Trevligt hotell med bra personal. Det enda som var lite dåligt är wifi. Fungerar bara ibland.
2 nachten verbleven in december 2023

10/10 – Uitstekend

ELIZABETH

Positief: Netheid, voorzieningen

10/10 – Uitstekend

Celestial

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accessible to everything.
1 nacht verbleven in november 2023

8/10 – Goed

Christopher

Positief: Staat van de accommodatie en faciliteiten
It's ok to stay with this property, the only problem was that the smell of the smoke cigarettes from the pool area were coming into my room even though my door was closed. Other than that the price that I paid for was worth it..
1 nacht verbleven in september 2023

8/10 – Goed

Maureen Eliza, Rancho Cordova

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
People are nice, honest. Restroom clean and updated, coffee and water complimentary but the bed needs to be changed, not soft and need to be updated. Overall clean room.
3 nachten verbleven in augustus 2023
Reactie van Erus Suites op 4 sep 2023
Thank you for taking the time to give your feedback, I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our management.Again, apologies for the inconvenience caused you.

8/10 – Goed

Kristine Grace

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice
It was good, the place was clean
3 nachten verbleven in juli 2023
Reactie van Erus Suites op 4 sep 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.

8/10 – Goed

Reden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
i like the atmosphere, the price, the staff were friendly & helpful.
9 nachten verbleven in juli 2023
Reactie van Kelsey op 20 jul 2023
Thanks so much for your feedback. It makes our day hearing about how much our customers love Erus Suites Hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our hotel again.

10/10 – Uitstekend

Rogelio R

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good hotel. Great location. Friendly staff!
Hotel was conveniently located across a little market which was perfect for buying souvenirs and things to use on your little trip. I found this little "wet bag" where you keep all your belongings inside to prevent them from getting wet. To the left of the market is a little supermarket where you can buy household goods, snacks, drinks, and other things. There's also a two-storey 7-11 and a pharmacy nearby. Along the market is a little alley that takes you to the beach! Location is perfect! Hotel was great too. You are greeted with a welcome drink to cool off before you are shown your room. Room was pretty spacious and clean! There was a 32 inch TV, split type a/c, hair dryer, water heater (for drinking and showering), a safe, and other basic amenities. Their toothbrush is the best I've seen, compared to other hotels. Rooms are cleaned every three days, but you could request to have it cleaned earlier, if needed. Breakfast was good, but portions were a bit too small for me. Hotel staff was very friendly and even helped me get a trike to go to City Mall. Overall experience was great and hotel was clean. Power went out on the island and this hotel had a generator, powerful enough for the a/c. I'm thankful for that! I really look forward to staying here again in the future, and highly recommend it to anyone looking for a strategically placed hotel that's well worth your money!!
3 nachten verbleven in juli 2023
Reactie van Kelsey op 20 jul 2023
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and staff.

10/10 – Uitstekend

Reden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
i liked it. affordable & convenient.
14 nachten verbleven in mei 2023
Reactie van Kelsey op 20 jul 2023
Thank you sir, Your kind words about our hotel are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

8/10 – Goed

Yang

2 nachten verbleven in april 2023
Reactie van Erus Suites op 20 jul 2023
Thank you for sharing your feedback with us!

10/10 – Uitstekend

Joniza Rhea

3 nachten verbleven in april 2023
Reactie van Erus Suites op 20 jul 2023
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 – Uitstekend

Jenifer

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
HIGHLY RECCOMMENDED HOTEL.
Great stay, staff are polite, kind and super accommodating. The facilities are so good, clean,m and even the food. We really love our Comfortable stay!
3 nachten verbleven in maart 2023
Reactie van Kelsey op 6 apr 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us.Sincerely,

10/10 – Uitstekend

Danice

1 nacht verbleven in maart 2023
Reactie van Kelsey op 6 apr 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us

6/10 – Redelijk

Ivory

Reisde met partner
Positief: Netheid, personeel en service
The hotel was under construction when we checked in, there’s no chance to have a nice and peaceful rest in the afternoon as it was too noisy. The bed felt like just a cardboard box, you can feel the spring on it that makes you feel very uncomfortable. The room smells like toilet water on the first day. The staffs are really great, excellent service and very friendly.
4 nachten verbleven in februari 2023
Reactie van Kelsey op 28 feb 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.Please reach out to me directly at erussuiteshotel@gmail.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!With much appreciation,

6/10 – Redelijk

Shelly

Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
I don’t know where that water came from it’s in the smells so bad 103
4 nachten verbleven in februari 2023
Reactie van Kelsey op 28 feb 2023
Good day!Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns.Sincerely,

10/10 – Uitstekend

Paul John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing, from Marie and the ladies in the front desk, security, service staff, kitchen staff. Helpful and accommodating all thru my 8 days of stay at Erus. Thank you.
8 nachten verbleven in januari 2023
Reactie van Kelsey op 28 feb 2023
Good day!Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.So thanks for your kind words and we look forward to seeing you again.Sincerely,

4/10 – Matig

Corey

Positief: Netheid
Negatief: Comfort kamer
The bed was horrible. Similar to sleeping on a pile of sharp rocks. Worst bed I’ve ever slept in in my life.
1 nacht verbleven in januari 2023
Reactie van Kelsey op 30 jan 2023
Good day!We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Sincerely,Kelsey

2/10 – Ontzettend slecht

Gautam

1 nacht verbleven in januari 2023
Reactie van Erus Suites op 20 jul 2023
Thank you for sharing your feedback with us

4/10 – Matig

Brian

3 nachten verbleven in maart 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel itself was really good. The rooms are specious and clean with nove bathrooms and comfortable beds. However, we had to change rooms because we did at first not get the room we had booked. We had booked a king sized bed but got a standard double bed. We couldn't change the room until the next day because the room with the right sized beds were all occupied... The other negative thing about the hotel is that the pool looks NOTHING like the pictures. They've most likely taken photos of the pool with wide angle because the pool is much smaller irl and not as nice at all. The pool is also not deep at all. So that was a bit disappointing.
5 nachten verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was small but clean and had everything I needed so happy enough with it. Breakfast was far from great though and the staff in the restaurant showed little interest in their service.
3 nachten verbleven in februari 2020

10/10 – Uitstekend

Ana Liza

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our Best Escapade
It has been a great experience though there was a miscommunication about the number of guests in the booking i made.
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Phillip

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
I treated my friend and her teenage daughter for a 3 night stay here . She informs me the buffet breakfast was great and her daughter loved the pool . Better than previous place she stayed at last year. Only gripe she had was fact that Wifi was only available in Lobby and pool areas. She said if Wifi was in all rooms as well the hotel would have been perfect. Overall great value for money
3 nachten verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
Unsatisfying vacation accommodation
The hotel looks great and clean but the water heater is not working properly, the air conditioner is malfunctioning, the remote control of tv is not working properly. Wifi, pool and elevator is not working because of the recent typhoon as per them. And front desk are not accommodating. Breakfast served is also not enticing.
2 nachten verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I like the arrangement of the room. It was not too big but not too small neither. The bathroom is excellent. We had issues on checking in. I got confirmation from expedia about the booking but when i arrived in the hotel, they asked me for a proof of payment. Since i know that is was already confirmed, i didnt bring any supporting documents anymore. I was just suprised because the booking was paid immediately and non refundable, yet, we had problem in check in. Resolved after i contacted expedia. It took us like an hour and a half maybe. I dont know whose fault but definitely, unacceptable. The breakfast was almost the same everyday for three days. Only one dish different but otherwise, the same Kind of food for three days. I hope they can have variety. Some staff should maintain the serenity of the place by talking in modulated voice or even discreet tone. Because people went there to relax. But some staff, cant keep their voice down. And singing out loud and making jokes with each other loudly. It’s ok to have fun but try to consider the guests. I even witnessed one chinese guest tried to catch their attention during the breakfast because the staff were very noisy in the dining. Overall is fine. Thank you.
3 nachten verbleven in november 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
4 nachten verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
早餐菜色很少，只有3、4樣中式早餐 浴巾只要有一點髒就不會更換，甚至會要求賠錢！
5 nachten verbleven in september 2019