Hi Shira,Thank you for writing a review and for sharing your feedback. First of all, we apologize if our services did not meet your expectations. It is true that the road is not perfect and we hope the government will work on it soon. Please bear with us as we keep following up to the government to take action. Thank you for the compliments regarding our hotel and beddings. The Penthouse is repainted yearly and we have just replaced all air conditionings last year. Unfortunately, just since last month, the water company turns off their pumps after midnight, therefore we don't have water pressure during nighttime. We have already raised this concern to the company and hopefully they will take action soon.We will look into the smell coming from the piping and we will replace this within this month.It's clearly indicated that we don't have an elevator, but our staff can always help you to carry the luggage up or down, please ask for their assistance in case you need help. All information is available upon booking, on the pictures it's clearly shown that the dining table is on the outdoor terrace/balcony.Please note that you had booked our 160sqm, 2 bedroom Penthouse Apartment, Korean prices can be cheaper but Boracay is an expensive island as well, business costs are much higher compared to other islands. Thanks again for your feedback, we will definitely work on it to give our future guests and even better experience.

Dear Lynda,By giving a 1 out of 5 without any supporting words, I won't be able to handle your review seriously. Your score is based on a small issue that was happening with your family who had booked another room with us directly. They complained about a specific (paint) smell which was not noticeable by our staff. They booked a promoted room for a very low price which was non refundable. We even offered them a 50% refund, which was handed over to them upon check out. They decided to stay with you in your room, as you had booked a Family Suite through Expedia. Therefore the review score that you are giving is based on their experience, not yours. Unfortunately we can't keep everyone happy, we decided to take a 50% loss, together with your family. But still it is not enough and they expected a full refund on a non refundable and promoted reservation. Anyway, I wish you and your family all the best, hopefully you have still enjoyed your vacation on Boracay :).

Dear Ann, Thanks for leaving a positive review. We appreciate all the compliments :)! We are actually repainting all our rooms at the moment to maintain the freshness. We are doing this every year to be sure that our guests get the rooms as shown in the pictures ;). Thanks for staying with us and we hope to be able to see you again!

Thank you so much for giving us the highest score and for all the compliment to our staff. I have forwarded your message to all of them. We are glad we could help to get back your suitcase and it's great to hear that you had a wonderful experience at Indila. Thank you for staying with us and we hope to see you again!

Dear Anonymous, Thanks for giving us the highest score, we really appreciate it! You can find our location on the internet as well, we are located on the road to the new Henann Palm Beach Resort. Coming from the Port, go left on the main road after the PNB Bank in Station 2. After 100mts you'll see us on your right. Just take the small pathway across the green wall of D7-Inn Resort, you'll find our entrance gate there after 20mts. Thanks for staying with us!

Dear Anonymous, Thanks for leaving a positive review and for the compliments regarding our service and having nice people ;)!

Dear James, Thank you so much for giving us the highest score, we really appreciate it! We're glad to hear that you felt safe and at home with us at Indila. Thanks for staying with us!

Dear Anonymous, Thanks for leaving a positive review and for all the compliments regarding our clean and spacious room and interior. Regarding your concern about the road, we also hope that this will be fixed soon. During rainy season the road can contain puddles of water and some mud. This will be fixed during the further rehabilitation of Boracay. Please bear with us because there's nothing that we can do about it. Thanks for staying with us and we hope to be able to welcome you again soon!

Dear Chueh, Thanks for leaving a positive review. We appreciate the compliments regarding our service and comfortable bed :). Regarding the alley in front of our hotel, we're still waiting for the government to upgrade this road, this will be done during the further rehabilitation of Boracay. Until then there's nothing that we can do about it, hopefully our guest will be able to experience a nice road to Indila during rainy season. Thanks for staying with us!

Dear Anonymous, Thanks you for giving us the highest score, we really appreciate it! I have forwarded your compliments to our staff. It's great to hear that they could help to make your stay memorable. Thank you for staying with us!

Dear Asereth, Thank you so much for giving us the highest score! We really appreciate all the compliments regarding our room and colors. We're glad to hear that our staff and Nico could help to make your stay memorable. Hopefully by the end of this year we'll be able to provide lunch and small dinners at our rooftop as well. Thanks for staying with us and we hope to be able to welcome you again soon here at Indila :)

Dear Anonymous, Thanks for giving us the highest score, we really appreciate it!

Dear Anonymous, Thank you so much for giving us the highest score, we really appreciate it! Thanks for staying with us!

Dear Adrian, Thank you so much for giving us the highest score, we really appreciate it! We're glad to know that you liked our rooms for an affordable price. And thanks for the compliment for our staff. Thanks for staying with us!

Dear FerdieZ, Thank you so much for leaving a review, at least I can respond and tell our side of the story as well. We actually never had such “special” guests like you and your son. Upon arrival you were both very rude already. We had the right to reject you as our guests because of your misconduct but we accepted you because we thought we can still change your mindset. You proved to us that you can get a degree in education but you can’t get a degree in manners. You have treaten our staff with a lot of disrespect. Even my wife from who you didn’t realize that she was the owner. We still did our best to comfort you but it was a lost game already. You booked a room good for 6 person but you arrived with 7 and we gave you an extra bed for free. There were 8 towels provided to you as well. Everyday of your stay you got free extra coffee. All your requests were honored straight with no exceptions. But still you and your son were treating our staff and manager as they were not human. Please note that you're on vacation to have fun. Our staff are just people like you and me, they deserve to be treated with respect, just as we always do with all our guests as well. Your wife and rest of your family are lovely people by the way, they smiled and greeted us every time. So please, run as far as you can and then hopefully you will learn a life lesson. I sincerely feel sorry for you and your son and I hope you will be able to enjoy life as soon as possible. Thanks and take care. Kind regards, Ronald (owner)

Dear Anonymous, Thank you for leaving an Anonymous review with the lowest score and without leaving any comment. By leaving a review like this, no one will know what your reason is to give us the lowest score and we won't be able to react or do anything about it. It just seems that you want to affect our business on purpose and doing this anonymous is a bit sad. Anyway, I'm sure you have your reasons. Luckily almost all our guest are really satisfied with our service and accommodation so it won't affect us anyway ;). Thank you!

Dear Georgiy, Thank you so much for giving us the highest score, we really appreciate it! We're thrilled by reading your warm and kind review. A small period of time the road to the beach was a bit worse (it was never terrible) because of a construction next to it. This was about 1 year ago so you're right, at this moment it's not bad and just a short way to the beach. Thank you for staying with us, you have a great family. It was nice to meet you and we hope to see you again!

Dear Anonymous, Thanks for giving us the highest score, we really appreciate it!

Dear Jens, Thank you so much for giving us the highest score. We really appreciate it! And thanks for the compliments about our staff and room. Hope to see you again!

Dear Anonymous, Thanks for giving us the highest score, we really appreciate it! And thanks for the compliments about our friendly staff, modern facilities and cleanliness. You can find our location on google maps, we're located on the road to the new Hennan Palm Beach Resort. Thanks for staying with us!

Dear Hyoungmin, Thanks for giving us the highest score, we really appreciate the compliments about our staff, cleanliness and atmosphere. Thanks for staying with us and we hope to welcome you again next year. Happy holidays!

Dear Arnaud, Sorry for the late reply on your review. Thank you so much for all the compliments! It was a pleasure to have you guys here. Thanks for staying with us and hope to see you again anytime soon!

Dear Junie, Thanks for your review! We're happy to hear that you had a good experience here at Indila. Regarding your concern, our location is actually very strategic. Close to almost everything here on the island. Only the road leading to our hotel is still not paved because of the further rehabilitation of Boracay. This will be done anytime in the future during this rehabilitation. Luckily it's good accessible but it could be a bit of a hassle when dragging a heavy suitcase. If you have a transportation service they will help you with your luggage as well. Thanks for staying with us!

Dear Jerico, Thank you so much for your honest and great review. We're happy to hear that you loved our hotel and thanks for the compliments about our rooms, cleanliness and staff! The road to our hotel will be fixed soon by the group of Hennan Hotels when their new resort on the beach side is finished. They will open next month so the road should be finished by then. Thanks for staying with us!

Dear Maria, Thank you! We really appreciate the compliments about our staff, comfort, room and bathroom. Luckily the road to our hotel will be fixed soon so it won't be any unpleasant experience anymore to get to our hotel or the beach. Thanks for staying with us and hope to welcome you again in the future!

Dear Anonymous, Thanks for the compliments about our staff, we appreciate it. Regarding your concern abut the ants, we actually never have any ants in our rooms. The ants ONLY come in the room if there are left over foods, sugar of crumbles. To avoid getting ants in your room, we recommend to clean your foods as wel. And yes, we are about 800mts from D-Mall, just as shown in our description. The sink doesn't have warm water to avoid that guest will wash their clothes there. Thanks for staying with us!

Hello, Thanks for your compliment about our cleanliness! Towels will be changed daily actually, but only when they are placed on the floor (not on the rack), you can read this on the sign in the bathroom. This is to safe our environment. I apologize for the inconvenience that the road to our hotel has caused to you. The road will be renewed by the Group of Hennan Resorts by the end of this year, there's nothing that we can do about it at this moment. At nighttime it's a bit dark, but I assure you that we are located in a local but safe area. Thanks and hope to welcome you again in the future! Kind regards, Management of Indila Boracay

Thank you for your kind words! We acknowledge that the gravel road is not in best condition at the moment, especially when it has been raining a lot. The road is owned by the Hennan Group, who are currently building their new beach front resort at the end of the gravel road. We are expecting an upgrade of the road once this resort has finished :)