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Beoordelingen van Sur Beach Resort

2 out of 5
Sur Beach Resort
Beachfront, Pinaongon, Balabag, Boracay Island, Western Visayas

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 30 van 61 beoordelingen" "
Gastenscore: 8 - Goed. 22 van 61 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 61 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 61 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 61 beoordelingen" "

8,4/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Nabarun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel for family stay at the station 1 of Boracay beach. Great complinetary breakfast option and perfect access to the beach
2 nachten verbleven in februari 2024

8/10 – Goed

Reda

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property rooms are really old. Need to refurbish asap. Service is great and location is perfect.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Ma Cassandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good hotel
3 nachten verbleven in mei 2023
Reactie van Jen op 24 jun 2023
Dear Sir/Madam,Greetings from Sur Boracay!On behalf of your Sur Beach Resort Management, We are delighted that you enjoyed every detail during your stay with us. Thank you so much for the compliments and appreciation of our service.Looking forward to your next visit to SUR.Thank you very much.Sincerely yours,JORILYN C. PRADO Reservation

10/10 – Uitstekend

Banjo

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Alan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location and hotel!
Stay was all great! Highly recommended! Frontbeach, nice staff and really had a good time! Perfect location!
3 nachten verbleven in maart 2020
Reactie van Sur Boracay op 26 mrt 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 – Uitstekend

Fey, Canada

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well mannered staff and accommodating! They are always greetings us with hi and good morning every morning which is so refreshing! They even orepared a birthday cake for me and anniversary decorations . Loved it! Thank you!
3 nachten verbleven in februari 2020
Reactie van Sur Boracay op 26 mrt 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2020
Reactie van Sur Boracay op 7 mrt 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards,

10/10 – Uitstekend

M&S, Cebu City PH

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay, we really had so much fun esp the kids since it is very accessible to the beach and we loved the garden theme or ambiance and also very courteous staffs. The place is very clean and the foods are delicious. The only bad side was the complimentary "toothbrush", which was I think an old stock or just not a good quality of product. We used it and was gagging because the bristles came off and stucked in our gums/teeth, so we bought new ones from Budget Store. I suggest to probably get a new supplier of it to avoid customer complaints. But still, our overall stay was awesome. Thank you SUR BORACAY! Hope to be back soon!
3 nachten verbleven in februari 2020
Reactie van Sur Boracay op 1 mrt 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We have noted all your concerns, we will address this accordingly. We hope to see you again in your next visit here in Boracay. Best regards,

4/10 – Matig

MERCEDES

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2020
Reactie van Sur Boracay op 27 feb 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards,

8/10 – Goed

Karl Heinrich

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sauber, nettes personal, ruhig, direct im strand, Frühstücksbuffet sehr gut !!!!
4 nachten verbleven in januari 2020
Reactie van Sur Boracay op 15 feb 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

2/10 – Ontzettend slecht

Chun ya

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor service,the most Lousy hotel i have ever been . I got one infant and email them earlier Pls notes a room on first floor They gave me a room at third floor with very steep stairs And the room is not the style i paid for, with dulex bigger size doble bed .the front desk service is so poor. The service is unproffessional And showering with hot water at comfort room needs time, since the water is not hot just warm. The towel of Beach bed of the hotel provides is one towel for one person, with limit. Very unhosptiality and if u leave for a while to beach side swimming ,the beach bed will be tooken by others.the security guard is inconsiderable and bad attitude.
3 nachten verbleven in januari 2020
Reactie van Sur Boracay op 15 feb 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2020
Reactie van Sur Boracay op 15 feb 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is nice and affordable. I would love to come back and stay in azur beach resort.
2 nachten verbleven in januari 2020
Reactie van Sur Boracay op 15 feb 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

4/10 – Matig

Mark, Australia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
A dirty hat found under my bed on my second day of stay. It means room was not properly cleaned prior to my arrival. Bathroom door needs repair
3 nachten verbleven in januari 2020
Reactie van Sur Boracay op 15 feb 2020
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 – Uitstekend

Marcelo

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente custo benefício
Boa localização, atendimento dos funcionários foi excelente. Voltaria com certeza.
4 nachten verbleven in december 2019
Reactie van Sur Boracay op 4 jan 2020
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings and review about your stay. Best Regards!

10/10 – Uitstekend

Robins, Los Angeles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable and accessible to the Main road and beach front. Staff is so friendly and very accommodating. WiFi was down the whole time I was there so hopefully that will be fixed since Boracay doesn’t have great cell phone receptions
1 nacht verbleven in november 2019
Reactie van Sur Boracay op 6 dec 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2019
Reactie van Sur Boracay op 6 dec 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location locatio!
2 nachten verbleven in november 2019
Reactie van Sur Boracay op 6 dec 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great views, perfect place for a getaway.
We have stayed here now on two occasions. Both times have been fantastic, the first stay we took our daughter a couple of months ago and chose the Seaview room. This room is excellent and is a pretty large room with a decent balcony and the perfect view. The second stay was just as nice although we opted for a non-sea view as it was booked already. The staff is friendly and the hotel is well-positioned on the quieter part of station 1. They have a happy hour from 11 am until 11 pm. I would def recommend this hotel.
1 nacht verbleven in november 2019
Reactie van Sur Boracay op 6 dec 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not a resort, and no beach - nice if you go in with the correct expectations, no WiFi in rooms, pool was pretty
4 nachten verbleven in oktober 2019
Reactie van Sur Boracay op 6 dec 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2019
Reactie van Sur Boracay op 6 dec 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 – Goed

Wengtai

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Couldn't ask for more
Superb experience. The resort is at the beach-front. Staffs are accomodating. Toiletries were replenished and towels are changed daily. They have good breakfast buffet choices as well.
3 nachten verbleven in oktober 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 – Goed

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Could not have asked for a better position. Quiet end of the beach. Nice walk back from restaurants along the beach. Rooms were clean and a good size. Bar is a great place to have a nice drink. Service was great.
2 nachten verbleven in september 2019
Reactie van Sur Boracay op 14 sep 2019
Dear Sir Jeff, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019
Reactie van Sur Boracay Family op 21 sep 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Choice
Evrything in this hotel are excellent. We had fun staying here, nice location too and the staff are friendly😊
5 nachten verbleven in juli 2019
Reactie van Sur Beach Resort op 25 jul 2019
Dear Ma’am Pamela, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We requested for a room change after the first night since the room given us was near the walkway and you can hear people talking loudly. Our request was promptly dealt with.
3 nachten verbleven in juli 2019
Reactie van Ranny op 19 jul 2019
Dear Guest, Thank you for taking the time to write your experience during your stay with us at Sur Boracay. We truly appreciate your feedback as these motivates us to do better in our service. Looking forward to see you again in the near future. Best Regards!

8/10 – Goed

S

Reisde met familie
Positief: Netheid, personeel en service
Lots of charm, very cute. No elevator which was a bummer. Ate dinner at the restaurant one night. Food wasn’t good and service was very slow despite the fact that it wasn’t busy.
3 nachten verbleven in juli 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 – Goed

Aileen, California

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good beachfront resort in the quiet part of boracay staff are friendly and quick to attend to requests.
2 nachten verbleven in juli 2019
Reactie van Management op 6 jul 2019
Dear Ma’am Aileen, First of all, thank you for taking the time to write your experience during your stay with us at Sur Boracay. We truly appreciate your feedback as these motivates us to do better in our service. Again, thank you and we are looking forward to see you again in the near future. Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in juni 2019
Reactie van Ranny op 3 jul 2019
Thank you for staying with us. we appreciate your feedback

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in mei 2019
Reactie van Ranny op 20 mei 2019
Dear Sir/Madame, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. Sincerely,

10/10 – Uitstekend

Kathryn Lee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2019
Reactie van Ranny op 16 mei 2019
Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

8/10 – Goed

Ver, Tampa Bay,Fl

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, quiet and far from the crazy crowd. Need to step up a bit on amenities. Door locks need an upgrade as our door always swing open despite being locked from the inside.
4 nachten verbleven in maart 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Joy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Price for great location and service
Location is great. it is located by the beach, specifically in Station 1. This is a perfect location for us since we want to be away from the loud parties of Station 2. Since the hotel is by the beach, you have access to the free lounge chairs. Customer service was great. Everyone was smiling and nice. EVERYONE greeted us. Free breakfast was not a disappointment. We stayed for 3 days and the food was not the same every day. There was welcome drinks and towels upon check-in. And there was free key chain with a thank you note upon check out. When there was an outage with the phone connection, they took the initiative of leaving a note to each room informing us of the outage. The price is also great considering it's location and the level of service. It has a Station 2 price for a Station 1 hotel. the only cons: no elevators - so it will be tiresome if you're staying in the upper floors. wifi password is only limited to 2 users (i'm not sure if it was based on room occupancy or number of people checked in). but the passwords can only be used once per device. this was a challenge for us since we wanted to use: my husband's phone, my phone and my work laptop. unfortunately, i only found out about it after i've used both passwords to the phones. so i don't have anything for my laptop. i had to do all my work-related stuff from my phone. other than these 2, our stay was generally great.
3 nachten verbleven in maart 2019
Reactie van Ranny op 7 mei 2019
Dear Ma'am Joy, Thank you for your wonderful comments about your stay with us. We are happy to know that you appreciate our service as these motivates us to perform better. Looking forward to serve you again in your next visit here in Boracay. Sincerely,

8/10 – Goed

hyun su

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were all friendly and attentive, perfect location, beachront that’s not overcrowded, prices of food and drinks are very reasonable. Will definitley stay there again!
2 nachten verbleven in februari 2019
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 – Goed

Esther

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay on a budget
Clean rooms, friendly and hospitable staff, beach front, in a very good location!
3 nachten verbleven in januari 2019
Reactie van Ranny op 16 jan 2019
Dear Ma'am Esther, Warm Greetings from Sur Boracay! First of all thank you for staying with us at Sur Boracay and for having the time to provide us with a delightful feedback. Your kind words about our service inspires us to try even harder. Again, thank you and we hope to see you again in your next visit here in Boracay. Thank you and Best Regards!

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
Awful Service
Terrible service. We wouldn't recommend or go back to this resort. We stayed in 2 rooms for 2 nights and service is very lacking. Wifi wasnt working, housekeeping is not efficient.
2 nachten verbleven in december 2018
Reactie van Surboracay op 27 okt 2019
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 – Uitstekend

Richard, Virginia Beach, VA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, friendly staff and good service. Beach view is nice also and clean.
2 nachten verbleven in november 2018
Reactie van Sur Boracay Family op 8 nov 2018
Dear Sir Richard, Warm Greetings from Sur Boracay! Thank you very much for the appreciation of our service. See you on your next trip.:) Best Regards! Sur Boracay Family!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2018

10/10 – Uitstekend

MINCHIH

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
推薦
入住時會給迎賓飲料 服務人員態度都非常好 飯店緊鄰沙灘 第三次入住經驗仍非常好 只不過房間清潔需要再加強
3 nachten verbleven in januari 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to Chill
The staff are really friendly. You could always see them cleaning the halls. There is a bar multiple lounge areas. From 2pm to 8pm there is a promo for the cocktails and local beer. The rooms are spacious clean and well ventilated. Even if its hot outside the airconditioning works magic unlike other places once it gets too hot outside the room temperature suffers.
3 nachten verbleven in november 2017

10/10 – Uitstekend

Dorothy Faye

Positief: Netheid, personeel en service en comfort kamer
Comfortable stay for 2 nights..
Stayed for 2 nights.. place is clean, breakfast buffet thumbs up, staff courteous and helpful, location by the beach, Shower is faulty in our room but overall stay was good..
2 nachten verbleven in oktober 2017

8/10 – Goed

Giuseppe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sulla spiaggia e ben attrezzato
Buon hotel sulla spiaggia. Camera buona, dotata di condizionatore con telecomando (cosa non scontata nelle Filippine); essendo al piano terra era (molto) poco luminosa, comunque valida. Servizio sempre molto attento e soprattutto sorridente. Buona colazione a buffet (a patto che dell'hotel ci siano almeno 30 persone, in caso concontrario sarete serviti alla carta). Menù del ristorante non molto vario però sempre con prodotti freschi e ben cucinati.
8 nachten verbleven in juli 2017

8/10 – Goed

小咩

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
不錯的飯店。
還不賴的飯店，走出去就是沙灘，離D-MALL很遠。因為在第一區。
3 nachten verbleven in juni 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
地點佳離白沙灘相當近
服務非常好，早餐好吃，步行可直通白沙灘。非常滿意。

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beachfront hotel
We had a 2 night stay here and we enjoyed it. The staff were very friendly, breakfast buffet was good and the beach front is nice. Good spot in Station 1.