Chers clients,L'équipe de l'Appart Hotel Mer et Golf à Bordeaux Bassin à flots vous remercie pour cette superbe note maximale !Au plaisir de vous accueillir de nouveau !

Cher Monsieur,Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors de votre enregistrement et nous comprenons à quel point cela peut être décevant. Nous vous présentons nos plus sincères excuses pour cette expérience qui ne représente pas le service que nous souhaitons proposer à nos clients.Nous apprécions que vous ayez pris le temps de nous en informer, car cela nous permet d'améliorer nos services. Nous allons examiner de près ce qui s'est passé lors de votre enregistrement pour éviter que cela ne se reproduise à l'avenir. Nous travaillons constamment à former notre personnel et à optimiser nos processus pour offrir un meilleur service à nos clients.Nous tenons à vous assurer que nous prenons cette situation très au sérieux, et nous espérons que vous nous donnerez une autre chance de vous accueillir dans des conditions bien meilleures à l'avenir. Si vous avez d'autres préoccupations ou des commentaires supplémentaires à partager, n'hésitez pas à nous contacter directement.Nous vous remercions de votre patience et de votre compréhension.Cordialement,

Dear Sir,Thank you for taking the time to share your feedback regarding your recent stay at our residence. We sincerely apologize for the negative experience you had during your visit. Your comments have been thoroughly reviewed, and we are committed to addressing these issues to ensure a better experience for our future guests.We deeply regret the unprofessional behavior of the receptionist you encountered during check-in. Such conduct is inexcusable, and it does not align with our standards of service. We take this matter seriously and will be conducting further training and counseling for our staff to prevent similar incidents in the future.Regarding the issue with your reservation and the communication with Expedia, we acknowledge that the receptionist should have taken more proactive steps to assist you instead of suggesting you pay again. This is a clear oversight on our part, and we apologize for any inconvenience it may have caused. We have reviewed our procedures and will make sure our team is better prepared to handle such situations moving forward.The issues with the room, including the malfunctioning AC and the sauna heater, are also concerning, and we apologize for the discomfort you experienced. We will be addressing these maintenance issues immediately to ensure the rooms are in optimal condition for our guests.Again, we sincerely apologize for the overall negative experience you had during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. Please be assured that your concerns have not gone unnoticed, and we are taking immediate steps to rectify the unprofessionalism and inconvenience you faced.If you ever decide to give us another chance in the future, we would be honored to provide you with a much-improved stay that reflects the high level of service and hospitality we strive to offer. If there is anything more you would like to share or discuss, please feel free to reach out to us directly.Best regards,