Dear Vernon, Thank you for sharing your review. We are delighted that you found our accommodations cost-effective and our staff pleasant. However, please accept our apologies for not meeting your expectations regarding the cleanliness standards. We aim to provide clean and fresh accommodations and regret falling short. We will look into the odor issue you mentioned to ensure a more enjoyable stay for future guests. Thank you for your valuable feedback, and we hope to welcome you back soon for an even better experience.Sincerely,Hotel Management

Dear Sonia, Thank you for sharing feedback about your recent visit. It is nice knowing you had a satisfactory time here. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear SEBASTIAN, We apologize for the inconvenience you encountered and for any miscommunication regarding your room reservation. It is disappointing that you felt our hotel did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards we expect of us. However, we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Birgit, Thank you for sharing your review. We are delighted you found your room clean, comfortable, and spacious. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our team are always shared with joy. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear JENN, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time. However, we are sorry our breakfast choices were a little less than your expectations, and your suggestions for the same are noted. Also, we regret the smell in the hallways was different. Our housekeeping team is informed and is already at work to ensure they do their best to deliver a fresh environment. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Marlon, Thank you for reviewing our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation and even more so for how it was handled. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management

Dear gaurav, We sincerely apologize for the issues you encountered with your bathroom. Thank you for bringing this to our attention as we continually work to ensure our properties exceed the high standards our guests expect and deserve. We will look into this further and hope to have another opportunity to provide you with the flawless experience we are known for on your next visit to the city.Sincerely,Hotel Management

Dear Jim, Thank you for taking the time to share your feedback about your recent visit. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. We will share your comments with our team so that we can continue improving our services and facilities. We hope you will consider revisiting us so we can show you our commitment to providing an exceptional experience to every guest.Sincerely,Hotel Management

Dear Joseph, Thank you for being our guest and for the valued feedback. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management

Dear Henry, Thank you for your glowing review about Extended Stay America! We're delighted to hear that you found our property neat, clean, and cozy, with plenty of parking. We sincerely apologize for the delay at the front desk upon your arrival. Your feedback is valuable, and we'll address this issue to ensure a smoother check-in process for all our guests. We appreciate your understanding and look forward to welcoming you back for another great stay. Sincerely,Hotel Management

Dear Kristie, Thank you for sharing feedback about your recent stay. We understand the importance of a clean and fresh hotel in setting the tone for a wonderful stay. We are sorry you did not have this experience during your recent stay with us. Our hotel is committed to ensuring cleanliness for all our guests, and we will take appropriate measures to address the issue. We hope you will give us another chance to show you our commitment to providing outstanding experiences when you visit the area next time. Sincerely,Hotel Management

Dear Joel, Thank you for being our guest at our hotel. We are thrilled to hear that you found Extended Stay America to be the perfect place for your stay! Providing a comfortable and enjoyable experience for our guests is our top priority. Thank you for your kind feedback, and we look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel management

Dear Miguel, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Nathaniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear brallan, Thank you for being our guest. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Shannon, Thank you for being our guest. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear yolanda, We appreciate you choosing us and providing your feedback. It isn't very pleasant to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for the cleanliness oversights you experienced. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear Chantal, Thank you for taking the time to share your review. We are glad our location worked well for you and that you appreciated being so close to Cambridge and other towns in and around Boston. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management

Dear Sheila, Thank you for reviewing our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Andrew, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our housekeeping team is already working to correct the missed areas. Please give us another opportunity to show you a better service.Sincerely,Hotel Management

Dear Lgor, Thank you for sharing your experience on your recent visit to Extended Stay America. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry for the disappointment with the breakfast choices not meeting your taste this time. Your remarks are shared with the concerned individual for improvement. We hope you revisit and allow us to serve you again with good memories.Sincerely,Hotel Management

Dear Levi, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Sonu, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. It's unacceptable that you encountered delays at the front desk, difficulties with the folding bed, and cleanliness issues in your room. We understand the importance of prompt and efficient service, and we regret that we fell short of your expectations in this regard. Please know that we take your feedback seriously and will address these issues with our team to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we are committed to providing you with a much better experience should you choose to stay with us again in the future. Sincerely,Hotel Management

Dear Shelly, We appreciate your feedback on the convenient location and affordability of the property. We regret any inconvenience you experienced with the room's maintenance and cleanliness. We will promptly review and enhance our maintenance and pest control measures. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management

Dear Thomas, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Boston.Sincerely,Hotel Management

Dear Brianna, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Achraf, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city for work.Sincerely,Hotel Management

Dear chungchen, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team and the convenience of our location, we apologize for the disruption to your stay caused by the lingering smell of smoke in the suites. Please be assured we will address these issues with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We regret we couldn't give you a better impression, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management