Lobby

Beoordelingen van Extended Stay America Suites Boston Waltham 52 4th Ave

2.5 out of 5

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 148 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 197 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 190 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 215 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 255 van 1005 beoordelingen" "

5,8/10

Netheid

6,4/10

Personeel en service

5,2/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

5,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Steven

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wouldn’t stay here again if I could avoid it
1 nacht verbleven in mei 2024

8/10 – Goed

Rajendra Wamanrao

4 nachten verbleven in april 2024

8/10 – Goed

Samuel

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Derek

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
General manager katie was great
1 nacht verbleven in april 2024

8/10 – Goed

Robyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff. A little run down in the room. Needs an update. Overall great for the price. Totallly satisfied with my stay.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 20 apr 2024
Dear Robyn, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

4/10 – Matig

Jessica

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The smoke detector was hanging by wires and the divider on floor was cracked. I cut my toe between the cracked boards. The hallways smelt HORRIBLE.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 19 apr 2024
Dear Jessica, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room fresh and up to date. The rooms are checked thoroughly before being delivered to the guests, but we will discuss this to review any missing spots and make improvements. Our front desk team is there to listen to your needs and improve your time. Please return and join us again whenever you return to the city.Sincerely,Hotel Management

6/10 – Redelijk

VIREN

Positief: Personeel en service
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Patricia, Wadsworth

Reisde met partner, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was the worst place we have ever stayed in. We stayed there 4 nights and not once was our room serviced. We had to get our own towels twice and also Toilet paper. The room smelled like an old ashtray. The smell was so bad we had to keep the exhaust fans going 24 hours. We told the front desk they just said they don’t clean the rooms every day. The rooms were in bad condition. I took pictures of everything there. Missing faceplates on electrical boxes fan covers hanging off the ceiling by one screw. There was even water leaking out of an outlet box ! Plus the caulk around the bathtub was coming off. The light fixtures were all different some with out on and off switches. We will never stay there again. The bad part about it was we couldn’t go any place else because of the Boston Marathon and everything was booked.
4 nachten verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Dear Patricia, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of your room needing to meet your expectations. We will share your comments with the concerned individuals regarding further upgrades, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, but we regret if this was not your case. We will discuss this with the team so that this lapse in service is not repeated. We hope you'll give us another chance and return to stay with us again! Sincerely,Hotel Management

2/10 – Ontzettend slecht

John

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The first room they gave us smelt like pot. The 2nd room the heat/ac did not work. The 3rd room was just average. The staff was not very personable
1 nacht verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Dear John, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

6/10 – Redelijk

Richard

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room had a smell, no plates, paper towels, cups/glasses, or cutlery. Bare floor and room feels cheap.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 14 apr 2024
Dear Richard, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if we missed any area of your room. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

4/10 – Matig

BAO ANH,

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

THANH

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Peterson

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Ramya

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Brandon

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in april 2024
Reactie van Hotel Management op 7 apr 2024
Dear Brandon, We are flattered by your very kind review of Extended Stay America. Team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

10/10 – Uitstekend

Jhednaldine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024

4/10 – Matig

Fenelon

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The front desk agent who assist me was very courteous, welcoming, professional, and caring.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Dear Fenelon, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. We are happy that our staff were able to make this right for you, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area!Sincerely,Hotel Management

6/10 – Redelijk

Esther

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
Bed sheets not changed, room not cleaned, only 4 towels were provided for 3 days
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 2 apr 2024
Dear Esther, Thank you for being our guest and for taking the time to give us your feedback. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. Your feedback has been communicated to our staff, and we welcome the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management

4/10 – Matig

Tynequa

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
THIS PROPERTY IS A SHELTER !!!! STAFF UNPROFESSIONAL AND RUDE. I WAS TREATED IGNORANTLY AT CHECK-IN Very smelly and loud throughout the entire building
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 27 mrt 2024
Dear Tynequa, Thank you for choosing us. We sincerely apologize for the negative experience you had during your stay. Providing professional and courteous service is of utmost importance to us, and we regret any lapses in our standards. Rest assured, we take your feedback seriously and are addressing it with our team to ensure improvements. Additionally, we are investigating the issues regarding cleanliness and noise throughout the property. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in us in your future stays.Sincerely,Hotel Management

8/10 – Goed

Thomas

Positief: Personeel en service
Negatief: Netheid, voorzieningen
This hotel is a cheap hotel with generic everything. So you get what you pay for. No frills. However the hotel did have a partial renovation makeover with updated elevator, wall paint colors and some lamp and furniture and decor updates in a tasteful style but other parts of room decor looks very dated. Kitchen only has a dish towel. No cookware or flatware or dishes etc. disappointing! Breakfast was extremely cheap with a couple cheap items to eat like packs of oatmeal and hot water, coffee and a cheap package mini muffin. Not my idea of a free breakfast! No fresh fruit. No yogurt. No hard boiled eggs or toast. Room was clean in general areas but very dusty and dirty on lamps, molding, tv clicker, clock. Bedding was cheap but okay. Only three pillows but were good. However the mattress was very cheap. Not the worst hotel mattress but not the best either. In a very convenient location. I would recommend if under $75 a night. But hotel needs some updates and better cleaning to charge more. Forget the little you get for breakfast.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 25 mrt 2024
Dear Thomas, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

8/10 – Goed

Ivan

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Allison

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
General manager is awesome including her staff
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Marcia Sofía

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was really good and the staff was very nice.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 11 mrt 2024
Dear Marcia Sofía, Thank you for your heartwarming words and wonderful review. We are glad to read that you were pleased with the room and the exceptional service offered by our staff. We look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

8/10 – Goed

MYRA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

sonia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024

8/10 – Goed

Jose, Winston Salem

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was gust
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Josue

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love it
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 10 feb 2024
Dear Josue, We're delighted to hear that you loved your experience at Extended Stay America! Providing a positive stay for our guests is our priority. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

8/10 – Goed

Vishnu

Reisde met een groep, Zakenreiziger
It is near by to other facilities
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Shandi

1 nacht verbleven in februari 2024

8/10 – Goed

Cherline

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and quiet space .
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Brayan

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While I stayed at this place, I had a horrible stay I accidentally booked this place meant to book 32 the hotel in the front but they wouldn’t let me refund at 52 so I end up staying there to find insects in the faucet was broken and the water was leaking and got all over my clothes outside the shower When they told me they would refund waited more than a week and half with no response from the manager about my refund I’m not type of person to even write reviews, but this place was horrible I highly recommend choosing a different place especially if you have kids.
Reactie van Hotel Management op 10 jan 2024
Dear Brayan, We deeply regret the challenges you encountered during your stay with us. Your experience is far from the standard we aim to provide, and we apologize for any inconvenience caused. We understand the frustration with the booking confusion, maintenance issues, and the delay in addressing your refund concerns. Please know that we take your feedback seriously, and our team is actively working to address these issues to prevent recurrence. We sincerely apologize for falling short of your expectations. We value your input, and we invite you to reach out directly to discuss this further. We hope you will consider giving us another chance to provide you with the exceptional experience we strive to offer all our guests in the future.Sincerely,Hotel Management

4/10 – Matig

Soheil

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Too many cockroaches. Even after changing the room.
2 nachten verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
Dear Soheil, We are sorry to hear about your experience with cockroaches during your stay. This is not acceptable, and we sincerely apologize for the inconvenience. Our team will address this issue promptly to ensure a thorough investigation and resolution. Your feedback is crucial, and we appreciate your understanding. If you have further concerns or would like to provide more details, please feel free to contact our management directly. We value your input as it helps us improve our services. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

10/10 – Uitstekend

Mercedes

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Room had a strange smell. Overall, good experience.
3 nachten verbleven in december 2023
Reactie van Hotel Management op 31 jan 2024
Dear Mercedes, We appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize for any housekeeping oversights. We will address this with our housekeeping team. We are glad you enjoyed the rest of your visit. Thank you for your valuable comments, and we look forward to welcoming you back soon. Sincerely,Hotel Management

10/10 – Uitstekend

Vishnu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Lin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Bertrand

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
3 nachten verbleven in december 2023
Reactie van Hotel Management op 24 dec 2023
Dear Bertrand, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.SincerelyHotel Management

10/10 – Uitstekend

DR RICHARD

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023

4/10 – Matig

Hadi

1 nacht verbleven in december 2023

4/10 – Matig

MARLIE

2 nachten verbleven in december 2023

8/10 – Goed

Rui

10/10 – Uitstekend

Hadi

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in december 2023

10/10 – Uitstekend

Joseph

2 nachten verbleven in december 2023

4/10 – Matig

Marie

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Front office smelled and so did the hallways
1 nacht verbleven in december 2023
Reactie van Hotel Management op 7 dec 2023
Dear Marie, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay here was very comfortable and relaxing. Katie(GM) and her staff were very friendly and made sure that everything I needed was priority.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Janet

1 nacht verbleven in november 2023

10/10 – Uitstekend

JUAN CARLOS

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in november 2023
Reactie van Hotel Management op 19 nov 2023
Dear JUAN, We appreciate you taking the time to write a review about your time with us at Extended Stay America. It's excellent you enjoyed your time at this location with all that was offered. Please return, and we hope to serve you again! Sincerely,Hotel Management

6/10 – Redelijk

Leslie

1 nacht verbleven in november 2023

6/10 – Redelijk

JOHN

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
Breakfast = packets of oatmeal or muffins. No fruit, no even bowl for the oatmeal (“use a cup”). Trek from Boston, reaching 52 is quirky (drive behind 32). Basic accommodation, not even carpeted room, a little expensive for its standard.
2 nachten verbleven in november 2023
Reactie van Hotel Management op 13 nov 2023
Dear JOHN, Please accept our apologies for any inconvenience caused by the mentioned issues. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 – Ontzettend slecht

Cora

2 nachten verbleven in november 2023