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Beoordelingen van Hampton Inn Boston/Natick

4 out of 5
Hampton Inn Boston/Natick
319 Speen Street, 7, Newton, MA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 365 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 348 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 999 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2019
Reactie van John B op 31 jul 2019
Thanks for the review. I am sorry for the poor stay. If there is anything else we can do to assist. Please do not hesitate to contact the property

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in maart 2020

2/10 – Ontzettend slecht

Nicholas

Negatief: Personeel en service
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service
***Giving 5-star for the experience with front office staff*** I didn't actually get a chance to stay at this hotel because of travel restrictions with Covid-19. I tried calling Expedia multiple times for about 5 days and couldn't get through to cancel and basically gave up and decided took a loss for my reservation since I purchased the non-refundable option. However, the night I was suppose to check-in, I was surprise the hotel reached out to me and told me that they would honor my cancellation and full refund if I was no longer planning on coming, and that I can still try to reach out to Expedia even though my check in date has passed. I really appreciate the gesture.
1 nacht verbleven in maart 2020

10/10 – Uitstekend

AnnaMaria

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Cedric op 17 mrt 2020
We greatly appreciate your feedback and hope you will consider joining us again for future travel.

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Cedric op 17 mrt 2020
We greatly appreciate you feedback and hope to have you join is again in the future

6/10 – Redelijk

Paige, Dartmouth

Reisde met familie
Have stayed here on and off for years. Close to Boston but less expensive and free parking. Big plus. Changed their policy to charging for overnight parking. Very disappointing. Probably a deal breaker for going back. Seriously? Newton?
1 nacht verbleven in maart 2020
Reactie van Cedric op 14 mrt 2020
We appreciate your feedback and will ear your concerns to management. We hope to have you stay with us again.

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van Cedric op 14 mrt 2020
Thank you for your feedback. We hope to have you stay with us again

4/10 – Matig

Don'tStayHere

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Heater didn't work, freezing room. Small room. Door handle broken, shower handles broken. Something bit me. Gross. Slow bar staff (like 15min to wait). Rather stay in a Motel 6.
1 nacht verbleven in maart 2020
Reactie van Cedric op 10 mrt 2020
We apologize about your experience and will look into this matter. Please don't hesitate to contact us.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van cedric op 10 mrt 2020
Thank you for your great review. Hope to have you again soon.

10/10 – Uitstekend

Carolyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay was great beautiful hotel...gracious staff...good food😊
2 nachten verbleven in maart 2020
Reactie van cedric op 10 mrt 2020
Thank you for your feedback, it is greatly appreciated. We hope to see you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
We had a comfortable stay. The bed was nice. Our toilet kept making noise after the flush which was annoying.
2 nachten verbleven in maart 2020
Reactie van Kyle op 17 mrt 2020
Thank you for your feedback! We will look into the toilet issue. Have a nice day and we hope to see you again.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Liked the light dimmers next to bed. Hotel had no valet or concierge to help with bags to the room.
2 nachten verbleven in februari 2020
Reactie van Kyle op 3 mrt 2020
Thank you for your review and we are happy you enjoyed your stay. We will take your suggestion into consideration. We hope to see you again soon!

10/10 – Uitstekend

Pascal, Stoney creek

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location in a great area. Not far from downtown by car and directly by a train station. Great staff and nice rooms.
2 nachten verbleven in februari 2020
Reactie van John B op 2 mrt 2020
Thank you for the great review!

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van John B op 29 feb 2020
Thank you for the great review!

8/10 – Goed

Jamie, CT

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was clean and comfortable right next to Riverside station hotel parking is reasonable one hour T into the city. Staff were very polite and one of another way to make sure guests were happy.
1 nacht verbleven in februari 2020
Reactie van John B op 29 feb 2020
Thank you for the great review!

6/10 – Redelijk

polat, Los Angeles

Negatief: Personeel en service, voorzieningen
They charge me fee because I checked in att 11 am , I traveled all over the world and stayed in May hotels , but it was first time I see such a stupid rule . They should put their rules in the booking list , stuff was rude , I don’t think you want to stay there anymore .
2 nachten verbleven in februari 2020
Reactie van Cedric op 26 feb 2020
We apologize about your experience, however 11 AM is outside of check-in period which is 4 PM. In the future we can try to accommodate you the best we can pending occupancy with a call prior to your arrival.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No Heat, Dirty Bathroom, Broken light switch, Broken TV.
2 nachten verbleven in februari 2020
Reactie van Cedric op 22 feb 2020
I do apologies for the conditions of your room during your stay. Please contact the hotel as we would like to see if their is a way we can rectify this situation for you once we do an investigation.

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
No washcloths in the bathrooms. I used my debit card only there while checking in and someone used my card to but 200$ worth of shoes at footlocker. Then yesterday they tried to spend 2500$ at Saks Fifth Ave. Either someone hacked your system to get my # or an employee there got it. It was used nowhere else but checking into your hotel. Very disappointed.
3 nachten verbleven in februari 2020
Reactie van John B op 21 feb 2020
We're very sorry about the issues that you encountered with your stay. We're deeply concerned with the comments you provided about someone stealing your card information. Please feel free to contact the hotel so we can further assist.

8/10 – Goed

Leo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van John B op 20 feb 2020
Thank you for the great review!

10/10 – Uitstekend

Jordan, Manchester

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Excellent restaurant. Good size rooms. Very close to nearest T rail stop. Overall excellent experience.
4 nachten verbleven in december 2019
Reactie van Cedric op 19 feb 2020
Thank you so much for your feedback. We hope to have you stay with us again.

10/10 – Uitstekend

AllySandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good.
t was a very great stay. the only issue was one of the elevators not working and there not being a fridge or microwave in the room. everything else was great.
3 nachten verbleven in februari 2020
Reactie van John B op 18 feb 2020
Thank you for your great review we appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in november 2019
Reactie van Cedric op 18 feb 2020
We appreciate you staying with us and the positive feedback> We hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay. The room was very clean and comfortable. Staff was very friendly and peasant. Breakfast was good at the restaurant. I would stay here again.
1 nacht verbleven in februari 2020
Reactie van John B op 17 feb 2020
Thank you for the great review we appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in februari 2020
Reactie van John B op 17 feb 2020
Thank you for your review

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Happy Stay at Hotel Indigo Boston Newton
I was very pleasantly surprised that Hotel Indigo Boston Newton was so clean, friendly and convenient. I was extremely happy with the price, too.
2 nachten verbleven in februari 2020
Reactie van John B op 17 feb 2020
Thank you for the great review!

2/10 – Ontzettend slecht

Nina

Negatief: Personeel en service
1 nacht verbleven in februari 2020

6/10 – Redelijk

Unique

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Wasnt Happy
The check in experience was good got to room itvwaa freexing fidnt know how to turn air off it waa 14 degress out side i had ti call frint desk around 3 times the tv didnt work, and the elevator was down, and throught the nighg people was knocking on my door i was disturbed all night this happened until almost 3am so i got up early valled dront desk and checked out super early!! Not Happy beautiful place though.
1 nacht verbleven in februari 2020
Reactie van John B op 15 feb 2020
Good Morning. Thank you for your review and we appreciate your feedback. We deeply apologize for the issues that you encountered with us. We will address the noise issues and hope you give us another chance to stay in the future.

10/10 – Uitstekend

Jennifer, Pittsfield MA

Zakenreiziger
Positief: Netheid, personeel en service
Very close to the hospital... convenient parking although paid a fee to park.
1 nacht verbleven in februari 2020
Reactie van John B op 15 feb 2020
Thank you for the great review

8/10 – Goed

Morgan, Hinsdale Ma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right next to the T station off of Rt 95 In-house restaurant very good
2 nachten verbleven in februari 2020
Reactie van John B op 15 feb 2020
Thank you for the review.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's in a convenient location. The rooms are decent. The staff at the front desk and the housekeepers are always nice and accommodating. Restaurant service is leisurely so if you are in a rush let them know and they'll pick up the pace.
1 nacht verbleven in februari 2020
Reactie van John B op 13 feb 2020
Thank you for the review! We appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van John B op 12 feb 2020
Thank you for the great review

8/10 – Goed

Mara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was nice, but the light switches were a little confusing to figure out. The wardrobe didn’t open all the way because it was too close to the bed, but it wasn’t a problem for me since I was only staying overnight and didn’t have anything to hang. Breakfast was good, but the server was not very attentive, although there were only three tables (including me). It is in a convenient location and the Hotels.com price was very reasonable, so I would stay there again.
1 nacht verbleven in februari 2020
Reactie van John B op 11 feb 2020
Thank you for your review we appreciate your feedback.

8/10 – Goed

Kevin, Pittsfield, MA

Reisde met familie
Positief: Netheid, personeel en service
We booked this because of the proximity to the T. Had tickets to a show at the Wang Theater. Walked down the hill and on to the T and the same coming back. workred out great. Was a little disappointed with breakfast cold eggs and over done bacon.
1 nacht verbleven in februari 2020
Reactie van John B op 11 feb 2020
Thank you for your review we appreciate your feedback.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Rooms are a tad small and AC unit can be noisy but overall cozy hotel and friendly staff
3 nachten verbleven in januari 2020
Reactie van John B op 10 feb 2020
Thank you for the review. We appreciate your feedback as we will use this for future feedback.

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in februari 2020
Reactie van John B op 10 feb 2020
Thank you for your review.

10/10 – Uitstekend

Lainie, Cohasset

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was a perfect size, very comfortable. Our only wish is for a strong exhaust fan in the bathroom...gets very steamy, very slippery. Love that a restaurant is in the building...great food!
1 nacht verbleven in februari 2020
Reactie van John B op 10 feb 2020
Thank you for the great review!

4/10 – Matig

Liza

Reisde met familie
not great
sink was slow to drain. Restaurant bar area spelled like fast food - not pleasant experience to have a drink.
1 nacht verbleven in februari 2020
Reactie van John B op 7 feb 2020
Thank you for your review we appreciate your feedback. We deeply apologize for the issues that you encountered during your stay.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good. Clean room, nice staff, good food.Served the purpose well.
3 nachten verbleven in januari 2020
Reactie van John B op 3 feb 2020
Thank you for the great review!

10/10 – Uitstekend

Felecia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
1 nacht verbleven in februari 2020
Reactie van John B op 3 feb 2020
Thank you for your great review!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's pretty plain. The room was clean, but very little about it stands out. The staff was good about bringing extra blankets when requested.
1 nacht verbleven in januari 2020
Reactie van Cedric op 1 feb 2020
We thank you for your comments and hope to have you stay with us again. Is there any ideas about how we can make your stay more enjoyable and comfortable?

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2020
Reactie van Cedric op 1 feb 2020
Thank you for staying with us and your rating, we greatly appreciate the feedback.

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in januari 2020
Reactie van Cedric op 31 jan 2020
Thank you for the rating, I hope you enjoyed your stay with us. Please feel free to share more about your stay and let us know what else we can do to make it more comfortable.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I would visit again
Loved the restaurant breakfast food and style. Nice atmosphere and amenities in the hotel. The staff was super helpful. In fact they connected us with Indigo Hotel downtown to arrange parking for a reasonable price, while we visited TD Garden, across the street. Only 1 thing I didn’t care for was the music playing in every space of the hotel. I usually like to find a quiet corner to be alone since my kids monopolize our room when we’re there. I couldn’t find a single quiet corner that wasn’t blaring music, that I didn’t really care for. I would visit again!
2 nachten verbleven in januari 2020
Reactie van Cedric op 31 jan 2020
Sincerely apologize about the inconvenience. Most of our spaces are typically utilized for functions hence the music, but next time you stay let us know at the front desk and we can see how best to accommodate you.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reservations
Every time I stay here, I get a standard room no matter what I book. I always book a king bed. They tell me that all reservations for hotels.com are standard rooms. Then why are there different options when you book?
2 nachten verbleven in januari 2020
Reactie van Cedric op 31 jan 2020
I apologize about the confusion, but when making a reservation it is good to select the room that you want. If you select the lower price typically that means it will be whatever the hotel wants to give at check-in. You can request a room but this may incur an upgrade fee.

6/10 – Redelijk

Carl, Cape Cod

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The location is great as it is on a quiet road but near I95 and the Mass Pike. The room was attractive and clean but small and the bathroom didn’t have a real counter. We called for information and no one was picking up at the desk for a half an hour. Also there was a delay checking in because the night clerk was moving around. Whose supposed to be running the hotel? The breakfast had to be order through a busy wait staff. There was no express buffet so that you could get out and on our way.
1 nacht verbleven in januari 2020
Reactie van John B op 24 jan 2020
Thank you for your review we appreciate your feedback.

10/10 – Uitstekend

L.D., Philadelphia

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great experience, great staff, friendly folks, great service!
1 nacht verbleven in januari 2020
Reactie van John B op 24 jan 2020
Thank you for the review we appreciate your feedback.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in januari 2020
Reactie van John B op 24 jan 2020
Thank you for your review

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Toilet seat was broken and I had to fix it. Room was dusty. Middle of the night had to go to front desk for toilet paper. Breakfast was expensive and not very good. Having to pay for parking appeared insulting when the lot was empty.
2 nachten verbleven in januari 2020
Reactie van John B op 24 jan 2020
Thank you for your review as well appreciate your feedback. We apologies for the issues that you encountered with your stay.