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Beoordelingen van Holiday Inn Boston Bunker Hill Area, an IHG Hotel

3 out of 5
Holiday Inn Boston Bunker Hill Area, an IHG Hotel
30 Washington Street, Somerville, MA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 391 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 289 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 158 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 78 van 1003 beoordelingen" "

8,4/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Nathalie

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024

10/10 – Uitstekend

Heidi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always stay here when we go to sporting events in Boston and have always had a great experience.
1 nacht verbleven in april 2024
Reactie van John op 24 apr 2024
Hello Heidi,Thank you for completing your post stay review. thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

6/10 – Redelijk

Gina

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Bathroom outlet didn’t work, and the door to the refrigerator was falling off! Common areas were very clean, staff was knowledgeable and friendly!
2 nachten verbleven in april 2024
Reactie van John op 24 apr 2024
Hi Gina,Thank you for writing your post stay review. Your detailed comments are very helpful in helping us correct those issues. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

2/10 – Ontzettend slecht

Julio

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They give the wrong room Because they told me it was even that I already paid for the room. They gave me another one with a small bed for my wife. My kid and I we couldn’t fit in the bed Second, the floor was so wet that it smelled the room so bad that we can sleep at the middle of the night half of the bed was wet. We didn’t know what the weather was coming from. We talked with the stuff about seven times and they didn’t do nothing about it, all they say was the hotel it’s full
3 nachten verbleven in april 2024
Reactie van Terri op 15 apr 2024
I sincerely apologize to you and your family for your stay not being exceptional at our hotel. I do hope give us another chance so we are able to ensure a great stay.

10/10 – Uitstekend

joan

1 nacht verbleven in maart 2024
Reactie van John op 10 apr 2024
Hi Joan,Thank you for completing you post stay review. Thank you for the excellent ranking. We truly appreciate you choosing our hotel for your accommodations.Thank you,

6/10 – Redelijk

michael

Negatief: Personeel en service
Cleaning woman coming in my room 2 hours before checkout
1 nacht verbleven in maart 2024
Reactie van John op 1 apr 2024
Hello Michael,Thank you for completing your post stay review. I will address your concerns regarding the housekeeper for your room. I appreciate you choosing our hotel for your accommodations. Thank you,

10/10 – Uitstekend

Steve

2 nachten verbleven in februari 2024
Reactie van Terri op 15 apr 2024
Thank you!

8/10 – Goed

Michelle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was clean, parking was easy.
1 nacht verbleven in februari 2024
Reactie van John op 29 feb 2024
Hi Michelle,Thank you for writing you post stay review. Thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations. We hope to host you again when your travels bring you back to the Boston area.Thanks again,

8/10 – Goed

Meredith

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel overall. The pool area for the kids was nice. But, the pool water was very murky/poor visibility (dirty? too many chemicals?)..we swam in it anyway. The young people working the front desk were always very polite, professional and helpful.
1 nacht verbleven in februari 2024
Reactie van John op 29 feb 2024
Hi Meredith,Thank you for writing your post stay review. Thank you for the great ranking. We try hard to keep the pool great for all guests. School vacation week definitely took it's toll on the pool. We truly appreciate you choosing our hotel for you accommodations.Thanks again,

2/10 – Ontzettend slecht

Nathan

Negatief: Staat van de accommodatie en faciliteiten
Bathroom flooded when I showered, and my bed was not the size I paid for.
1 nacht verbleven in februari 2024
Reactie van John op 22 feb 2024
Hello Nathan,Thank you for taking the time to write you post stay review. I am sorry that you did not receive the room type that you reserved. I will address this with the service team. Thank you for choosing our hotel for your stay.

8/10 – Goed

Sav

3 nachten verbleven in februari 2024
Reactie van Terri op 15 apr 2024
Thank you.

10/10 – Uitstekend

Samir

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Going back soon.
1 nacht verbleven in februari 2024
Reactie van John op 19 feb 2024
Hello Samir,Thank you for taking the time to write your post stay review. Thank you for the excellent ranking. We truly appreciate you choosing our hotel for your accommodations. We look forward to hosting you again when your travels bring you back to the Boston area. Thanks again,

8/10 – Goed

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was clean & staff were pleasant & accommodating
1 nacht verbleven in februari 2024
Reactie van John op 19 feb 2024
Hi Janet,Thank you for taking the time to write your post stay review. Thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations.

8/10 – Goed

David

2 nachten verbleven in februari 2024
Reactie van Terri op 15 apr 2024
Thank you.

10/10 – Uitstekend

Kayla

1 nacht verbleven in februari 2024
Reactie van Terri op 15 apr 2024
Thank you!

10/10 – Uitstekend

Chyna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
best comfort inn
the stay was very relaxing and very welcoming I'm very grateful for the friendly staff on my stay. 10/10 I would come back here.
1 nacht verbleven in januari 2024
Reactie van John op 30 jan 2024
Hello Chyna,Thank you so much for the great ranking and kind words. We truly appreciate you choosing our hotel for you accommodations.Thanks again,

8/10 – Goed

Amanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very nice
1 nacht verbleven in januari 2024
Reactie van John op 26 jan 2024
Hi Amanda,Thank you for taking the time to complete your post stay review. Thank you for your ranking. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

2/10 – Ontzettend slecht

Daniel

2 nachten verbleven in januari 2024
Reactie van John op 23 jan 2024
Hello Daniel,Thank you for taking the time to rank the hotel in your post stay review. I am sorry that things did not go well for you. We appreciate you choosing our hotel for your accommodations.

10/10 – Uitstekend

Djuno

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean the workers there are ask for arstou she has a very nice calm voice
6 nachten verbleven in januari 2024
Reactie van John op 11 jan 2024
Hi Djuno,Thank you for the great ranking and kind words. I have forwarded your comments to Asstou and the service teams. We truly appreciate you choosing our hotel for your accommodations.Thank again,

4/10 – Matig

Meaghan

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The whole reason we booked this hotel was for the pool/rock climbing wall. We even called ahead of time to make sure it was open. When we arrived, the pool was closed. Our bedsheets were dirty. Our room was very VERY loud at night due to the outside roads and people gathering in the hotel parking lot. Our room was also VERY drafty. Even though the large windows were closed/lock there was a major breeze coming in from outside. We would not recommend this place and wont stay again.
2 nachten verbleven in januari 2024
Reactie van John op 9 jan 2024
Hello Meaghan,Thank you for taking the time to write your post stay review. Your comments will help us improve our property and stays for future guests. We truly appreciate you choosing our hotel for your accommodations.Thank you,

10/10 – Uitstekend

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The manager was excellent and im glad to meet him. He made my sejour 💪
2 nachten verbleven in december 2023

10/10 – Uitstekend

Tyler

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Eve

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool was close and our TV fonctionned 1/3 of the time. Plus, the area has no restaurant or activities, but it was close to the bus and train station.
4 nachten verbleven in januari 2024

4/10 – Matig

Jasdeep

Positief: Netheid
Negatief: Personeel en service
I had to wait 2 hours in the lobby for someone to call the security to open the elevator for me because the employee was sleeping in the back
2 nachten verbleven in december 2023

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
everything as expected
3 nachten verbleven in december 2023

10/10 – Uitstekend

Bianca

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kumar the manager was friendly, welcoming and extremely helpful. He was like a breath of fresh air. Extremely polite from the moment I called to ask about early check in and restaurant recommendations to the moment my family walked in the doors to check in. He even greeted us with a little goodie bag of waters and snacks for my kids and a comped breakfast for myself and my kids father. Then we ordered dinner at Draft and the lady working there was very polite and helpful and explained that my 2 year olds meal would be free. She even called up to my room to let us know when our food was ready. Pool area is spacious with plenty for the family to do (rock climbing, swimming, basketball, movies playing on a large screen, foosball). Overall, I highly recommend this hotel.
1 nacht verbleven in december 2023

8/10 – Goed

Joseph

Positief: Netheid
2 nachten verbleven in december 2023

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was amazing!
2 nachten verbleven in december 2023

6/10 – Redelijk

Pamela

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

8/10 – Goed

Ryan

1 nacht verbleven in december 2023

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay at Holiday Inn
Staff extremely helpful; all aspects of the Holiday Inn were excellent.
2 nachten verbleven in december 2023
Reactie van John op 31 dec 2023
Hello John,Thank you for taking the write your post stay review. We appreciate your kind words. We truly value you choosing our hotel for your accommodations.Thank you,

8/10 – Goed

??

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Lynette

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Didn’t meet my expectations
Horrible they asked me for my credit card to put on file charge me $9.50 for something I didn’t purchase I still have not received my $50 deposit it’s still pending refund I was told I would have a late check out at 2 PM at 11:30 the housekeepers banged on the door because no one made them aware I will never stay here again I don’t think it was very clean breakfast was nice pool was nice just poor management
1 nacht verbleven in december 2023
Reactie van John op 29 dec 2023
Hello Lynette,First let me apologize for the error of the Front Office not communicating with Housekeeping regarding your late checkout. I have researched your charges and refunded you the 9.50 that was due and have released any pending charges from us to you. I glad you were able to enjoy the pool during your stay. I am sorry your stay did no go well. We do appreciate you choosing our hotel for your accommodations.Thank you,

8/10 – Goed

Pingjie

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van John op 27 dec 2023
Hi Pingjie,Thank you for the great ranking in your post stay review. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in december 2023
Reactie van John op 19 dec 2023
Thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 – Uitstekend

Sandra

1 nacht verbleven in november 2023
Reactie van John op 24 dec 2023
Hi Sandra,Thank you for the excellent ranking and taking the time for you post stay review. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 – Uitstekend

JoAnn

1 nacht verbleven in december 2023

10/10 – Uitstekend

Chiquitta

1 nacht verbleven in december 2023

8/10 – Goed

Nathan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van John op 18 dec 2023
Hello Nathan,Thank you for taking the time to complete you review from you stay. We are so happy with the ranking you provided us. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

8/10 – Goed

Yoshinori

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service by the hotel staff and in a good location.
4 nachten verbleven in oktober 2023
Reactie van John op 15 dec 2023
Thank you for the great ranking and the kind words. We appreciate you choosing our hotel for your accommodations.

6/10 – Redelijk

KAZUO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van John op 11 dec 2023
Hello Kazuo,Thank you for taking the time to rank our hotel. We appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 – Uitstekend

Mackenzie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van John op 10 dec 2023
Hi Mackenzie,Thank you for the great ranking. We hope you enjoyed your stay. We appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 – Uitstekend

Armand

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!
2 nachten verbleven in december 2023
Reactie van John op 10 dec 2023
Hello Armand,Thank you for the excellent ranking. We are very happy you enjoyed your stay. We appreciate you choosing our hotel for your stay.Thanks again,

8/10 – Goed

Shelby

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van John op 5 dec 2023
Hi Shelby,Thank you so much for the great ranking. I hope you stay in the Boston area went well for you. We truly appreciate you choosing our hotel for your accommodations. Thanks again.

10/10 – Uitstekend

Gerald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Parfait
2 nachten verbleven in november 2023

10/10 – Uitstekend

Rene

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
4 nachten verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love it
The hotel is very nicely located, parking is included in stay as well.. This hotel is the best deal if you are going to any events in Boston..
1 nacht verbleven in november 2023

10/10 – Uitstekend

Altamiro

Reisde met familie
Positief: Voorzieningen
Nice and clean
1 nacht verbleven in november 2023
Reactie van John op 1 dec 2023
Hello Altamiro,Thank you for taking the time in giving us an excellent ranking. We truly appreciate you choosing our hotel for your stay. Thanks again.