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Beoordelingen van Homewood Suites by Hilton Boston/Cambridge-Arlington, MA

3 out of 5
Homewood Suites by Hilton Boston/Cambridge-Arlington, MA
1 Massachusetts Ave, Arlington, MA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 581 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 302 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1000 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Paul, Tongeren

Positief: Netheid, personeel en service
Degelijk hotel voor gezin en zaken
Degelijk hotel, alles is er, niets blinkt uit. Door werken waren niet alle diensten beschikbaar.
Reactie van Director of Sales Homewoo op 15 aug 2015
Thank you for letting us know about your stay. We appreciate your staying with us and hope to see you next time. The renovation should be complete within two weeks. Thank you again.

8/10 – Goed

Vermeulen, Tongeren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
mooi hotel, goede service
Het doet goed om in een hotel te belanden waar alles werkt, en de service met de glimlach wordt gedaan.

10/10 – Uitstekend

Axel, Cambrdige

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service, spacious room
Very happy about the service. on my request curtains were placed at the windows. Very friendly staff.

10/10 – Uitstekend

Okhyun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Office Team op 24 apr 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Amanda

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Office Team op 19 apr 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit.

8/10 – Goed

Augusta

Reisde met familie
Positief: Netheid, personeel en service
Room was nice, garage is tight so hard to park. It's under renovation so I assume that was the odd smell in hallway.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 4 apr 2024
Thank you for staying with us! We appreciate your loyalty and your continued trust in our brand and staff.

4/10 – Matig

James

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was conveniently located near Mount Auburn Hospital where my daughter was having surgery. That was the only good thing about it. Most of the hotel is being renovated. we had to change rooms as the bathroom door didn't close. The room they moved us to had no heat and had paint dust everywhere. The cooktop was shattered, the provided hair dryer full of white paint and dust, the freezer door stuck and the dishwasher was not properly attached to the wall. Staff addressed the heat, but not the paint dust. We left a day early and drove home after my daughter's surgery as we did not feel comfortable there. I have stayed in Homewood Suites in other locations and found them great. I would not recommend the Arlington, MA location. Overpriced and very disappointing.
3 nachten verbleven in maart 2024
Reactie van Front Desk Team op 4 apr 2024
Thank you for telling us about your experience at our hotel. I am so sorry that your experience did not meet your expectations. At Homewood Suites, we aim to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

Anil

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had booked a room with two queens but they gave us a room with one king bed.
1 nacht verbleven in maart 2024
Reactie van Front Office Team op 27 mrt 2024
Thank you for telling us about your experience at our hotel. I am so sorry that your experience did not meet your expectations. At Homewood Suites, we aim to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Yong

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel has an underground parking area with free of charge for guests, so it is very easy for me to reach the Alewife station of Red line by walk. It’s a nice experience.
3 nachten verbleven in maart 2024
Reactie van Front Office Team op 7 mrt 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

10/10 – Uitstekend

Kay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Front Desk Team op 23 feb 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant!

6/10 – Redelijk

nancy

Reisde met partner
Positief: Voorzieningen
Quiet. Nice view. Spacious for two. Decent price. Friendly front desk. Did not like broken elevator call buttons; Did not like that the down call button didn’t work and I had to press the up button Did not like the browned hand towel left by the sink all nicely folded for guests Did not like the room telephone without any call buttons.
1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 23 feb 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant!

10/10 – Uitstekend

Connie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Free coffee. Clean place. Nice suite. Great place to stay.
5 nachten verbleven in februari 2024
Reactie van Front Office Team op 13 feb 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Michael, Saratoga Springs

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Front Office Team op 7 feb 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit.

4/10 – Matig

Tammy

Reisde met partner
Positief: Netheid
We were awoken at 8:15 by construction being done in the room above us which stunk because we had gotten back to the room after midnight after attending a party we were looking fwd to sleeping in the late checkout. The mgr told us that he couldnt give us a refund because we werent rewards members we were not pleased with that.
1 nacht verbleven in februari 2024
Reactie van Front Office Team op 6 feb 2024
Thank you for telling us about your experience at our hotel. I am so sorry that your experience did not meet your expectations. At Homewood Suites, we aim to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Redelijk

Lindsy

2 nachten verbleven in januari 2024
Reactie van Front Desk Team op 22 mrt 2024
Thank you for taking the time to share your experience with us. We look forward to your next visit in effort to make it an excellent stay.

8/10 – Goed

Peter

Zakenreiziger
Positief: Personeel en service
OK for the money
The rooms are spacious with a large desk and so are good for working. Downsides included - noisy neighbours (I could clearly hear what they were watching on tv at 1am), the aircon is loud, old, and seems very blowy and unhealthy. I forgive much of this because I think that hte rates are relatively good. The Menotomy bar which is adjacent is excellent.
2 nachten verbleven in januari 2024
Reactie van Tiffany Derring op 22 jan 2024
Thank you for telling us about your experience at our hotel. I am so sorry that your experience did not meet your expectations. At Homewood Suites, we aim to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Ron

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location appears to be going under renovation which are nice
1 nacht verbleven in januari 2024
Reactie van Front Office Team op 10 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Front Office Team op 8 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Nathaniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Front Office Team op 7 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

8/10 – Goed

Kate

3 nachten verbleven in december 2023
Reactie van Front Office Team op 3 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

10/10 – Uitstekend

Valerie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Front Office Team op 2 feb 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

8/10 – Goed

Isabelle

Reisde met familie
Positief: Personeel en service, comfort kamer
3 nachten verbleven in december 2023
Reactie van Front Office Team op 3 feb 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Holiday visit
Clean was fine
1 nacht verbleven in december 2023
Reactie van Front Office Team op 3 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Joanie

We like it handy to where we need to go
1 nacht verbleven in december 2023
Reactie van Front Office Team op 3 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit.

6/10 – Redelijk

Nathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Great hotel, except advertised as having a bath, which would not fill up no matter what (Room 142). Also they gave me the room by the dumpster. I will try and leave a google review soon, thanks.
1 nacht verbleven in december 2023
Reactie van Front Office Team op 3 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick one night stay
Nice hotel, we appreciated indoor parking on a cold night. Clean spacious room and free breakfast
1 nacht verbleven in december 2023
Reactie van Front Office Team op 3 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome staff
We had a wonderful stay. Although an older hotel, they were in the process of a remodeling. We would come back again. The staff were absolutely awesome!
1 nacht verbleven in december 2023
Reactie van Front Office Team op 3 jan 2024
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit.

8/10 – Goed

Susan

Positief: Netheid, personeel en service
2 nachten verbleven in december 2023
Reactie van Front Office Team op 11 dec 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Host is basic but fine. Excellent breakfast!
3 nachten verbleven in november 2023
Reactie van Front Office Team op 11 dec 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The elevator was broken for the second time we've visited, I know things break but over a holiday weekend it was tough. Maybe they should just replace them, otherwise was great.
2 nachten verbleven in november 2023
Reactie van Front Office Team op 29 nov 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

6/10 – Redelijk

Robin

Positief: Netheid, personeel en service
Convenient to my family in Arlington. Nothing special about property, except unique location.
1 nacht verbleven in november 2023
Reactie van Front Office Team op 29 nov 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

2/10 – Ontzettend slecht

Marie

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Its was unkept...I had to change rooms due to animal odor, the 2nd room had caked dust on the fireplace, and other furniture candy wrapers behind the couch and stains on the bathroom walls, they didnt even bother to turn the alarm clocks back a week past daulight savings
1 nacht verbleven in november 2023
Reactie van Front Office Team op 19 nov 2023
Thank you for taking the time to share your experience with us. We are so sorry to hear you had a poor stay. We look forward to your next visit with hope to recreate a more pleasant stay for you.

4/10 – Matig

Randy

No hot water
How can we be charged for this much for a hotel room with NO HOT WATER!!!
1 nacht verbleven in november 2023
Reactie van Front Office Team op 19 nov 2023
Thank you for taking the time to share your experience with us. We are so sorry to hear you had a poor stay. We look forward to your next visit with hope to recreate a more pleasant stay for you.

4/10 – Matig

Sheila

1 nacht verbleven in november 2023
Reactie van Front Office Team op 11 dec 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

10/10 – Uitstekend

Lisa Le

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is conveniently located near a restaurant and pharmacy in a safe, walkable, and bikeable neighborhood. The staff were super pleasant, and the hotel room was great with a full-size kitchen. Another nice feature was the complimentary breakfast. My sole comment is that the carpet in the room could use a little updating but that is my sole comment.
3 nachten verbleven in november 2023
Reactie van Front Office Team op 15 nov 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit. Safe travels

10/10 – Uitstekend

Deniz, Webster

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice stay. Enjoyed the breakfast. Friendly staff.
3 nachten verbleven in november 2023
Reactie van Front Office Team op 12 nov 2023
Hello Deniz, Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit. Safe Travels.

10/10 – Uitstekend

Gaoning

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are spacious and quiet. Easy to take a bus to Harvard Square or take the metro to Boston City Centre. Great stay.
3 nachten verbleven in oktober 2023
Reactie van Front Office Team op 31 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

8/10 – Goed

melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice big room. Good breakfast. Parking is limited and elevator in garage was not working. Not convenient with luggage.
2 nachten verbleven in oktober 2023
Reactie van Front Office Team op 31 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an good stay. We look forward to your next visit in effort to make it an excellent stay.

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Boston trip.
It was for my grandson surgery. Drove 1300 miles. Stayed at all motels total 6 all were Hilton owned. All were excellent.
7 nachten verbleven in oktober 2023
Reactie van Front Office Team op 31 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

8/10 – Goed

CARLOS

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Front Office Team op 24 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a good stay. We look forward to your next visit with hopes of making it an excellent stay. Safe travels

10/10 – Uitstekend

Jeannie

1 nacht verbleven in oktober 2023
Reactie van Front Office Team op 12 nov 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Danika

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un peu cher mais bien situé et propre , personnel courtois et professionnel
2 nachten verbleven in oktober 2023
Reactie van Front Office Team op 18 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit. Safe travels

6/10 – Redelijk

mary

Reisde met familie
1 nacht verbleven in oktober 2023
Reactie van Front Office Team op 18 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a good stay. We look forward to your next visit with hopes of making it an excellent stay. Safe travels

8/10 – Goed

karyn

1 nacht verbleven in oktober 2023
Reactie van Front Desk op 8 nov 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Josie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was welcoming and the service was excellent
6 nachten verbleven in oktober 2023
Reactie van Front Office Team op 31 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Teresa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was so friendly and helpful. They made the stay almost like home!
3 nachten verbleven in oktober 2023
Reactie van Front Office Team op 17 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had an excellent stay. We look forward to your next visit. Safe travels

10/10 – Uitstekend

Rita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Front Office Team op 13 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

10/10 – Uitstekend

Pablo

2 nachten verbleven in oktober 2023
Reactie van Front Office Team op 1 nov 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.

8/10 – Goed

Dan

Positief: Personeel en service, staat van de accommodatie en faciliteiten
I think this Homewood Suites is fine. Kind and courteous staff, I enjoyed my stay in Oct 2023. The room is spacious and essentially overall the experience was what I expected. They have parking, free breakfast and the location is great especially if going to Cambridge and or Boston. I prefer to have the room turned over dally (I know some hotels are going in this direction) but it was explained up front and is available if you request it with 24-hour notice. For what we needed the hotel was fine and would stay again
3 nachten verbleven in oktober 2023
Reactie van Front Office Team op 13 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a great stay. We look forward to your next visit.

10/10 – Uitstekend

Xiao Ning

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Front Office Team op 13 okt 2023
Thank you for taking the time to share your experience with us. We are happy to hear you had a excellent stay. We look forward to your next visit.