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Beoordelingen van Sheraton Commander Hotel

3.5 out of 5
Sheraton Commander Hotel
16 Garden St, Cambridge, MA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 160 van 275 beoordelingen" "
Gastenscore: 8 - Goed. 75 van 275 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 275 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 275 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 275 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything about our stay was smooth and easy. Room was as described, and the location is very convenient to Harvard.
2 nachten verbleven in april 2024
Reactie van Michael G op 15 apr 2024
Thank you for the great comments.We look forward to seeing you again!Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Krista

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were all friendly and very helpful. Our room was very comfortable and clean. The location is great.
1 nacht verbleven in april 2024
Reactie van Michael G op 5 apr 2024
Thank you for your online review of your experience!We hope to see you again soon.Michael GuleserianGeneral Manager

10/10 – Uitstekend

elisabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Michael G op 5 apr 2024
Thank you for the online Rating!!!

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love how easy it is to stay at the Sheraton Commander. Lots of food near by, and Nubar is great. Charles River and Harvard just a few blocks away.
4 nachten verbleven in maart 2024
Reactie van Michael G op 7 mrt 2024
Thank you for the great comments!Hope to see you soon!

8/10 – Goed

Gian Aldo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ottima posizione e prezzi "umani". Purtroppo manca ilfrigo nelle stanze
4 nachten verbleven in februari 2024
Reactie van Michael G op 12 feb 2024
Dear Guest,Thank you for the review! I'm glad you enjoyed your stay with us!

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Michael G op 5 feb 2024
Thank you for the online review! Looking forward to welcoming you back!!

6/10 – Redelijk

Stephen, Vero Beach

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
This is a Cambridge landmark that Sheraton has done a nice job of cleaning up and applying a fresh coat of paint, although the "restaurant" isn't much more than a serviceable place to grab something convenient, and the rooms are clean and reasonably well appointed. My bathroom was so small that the door wouldn't open all the way because it knocked into the toilet (don't ask how they could have passed code because i can;t imagine they did).
1 nacht verbleven in januari 2024
Reactie van Michael G op 11 jan 2024
Thank you for your online feedback! I've passed your comments regarding our restaurant. We will work to improve our menu and service in that area. Additionally, while we do meet our local building codes, we are planning to renovate the hotel next winter and correct some of the quirky rooms that exist.We hope you will return the next time you visit Cambridge.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Karla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Michael G op 10 jan 2024
Thank you for the online score!!

10/10 – Uitstekend

Elysse

3 nachten verbleven in december 2023
Reactie van Michael G op 10 jan 2024
Thank you for the online score!!!

10/10 – Uitstekend

J f

1 nacht verbleven in december 2023
Reactie van Michael G op 14 dec 2023
Thank you for the online score!

4/10 – Matig

Jonathan

Zakenreiziger
Noisy. Expected a quiet place for rest. Could not sleep
1 nacht verbleven in november 2023
Reactie van Michael G op 14 dec 2023
I'm sorry we did not meet your expectations in regards to noise. We'd be happy to find you a room that better suits your needs on your next visit.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Rowland

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for Harvard events
1 nacht verbleven in november 2023
Reactie van Michael G op 14 dec 2023
Thank you for the online score!!!

10/10 – Uitstekend

Josephine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Michael G op 14 dec 2023
Thank you for the online review and score!

10/10 – Uitstekend

Burton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Michael G op 4 okt 2023
Thank you for the online score!!!

10/10 – Uitstekend

Jason

1 nacht verbleven in september 2023
Reactie van Michael G op 27 sep 2023
Thank you for your online rating. please come and visit us again!

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
wonderful stay- def coming back!
Everyone was very accommodating. I was expecting the property to be dated, but it was really wonderful, old world but updated. Highly recommend.
2 nachten verbleven in juli 2023
Reactie van Michael G op 24 jul 2023
Dear Guest,Thank you for your review! I'm glad you liked our hotel, design and service. We look forward to seeing you again when you return to Cambridge.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable room. Very convenient to Harvard campus and Harvard Square.
3 nachten verbleven in mei 2023
Reactie van Michael G op 9 jun 2023
Thank you very much for rating us online. Please come see us again soon!!!

10/10 – Uitstekend

Larry

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Great place
Wonderful place . Great location . Friendly and accommodating staff.
7 nachten verbleven in mei 2023
Reactie van Michael G op 2 jun 2023
Thank you for your online comments. Hope to see you again soon!

2/10 – Ontzettend slecht

Justin, Berkeley

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We paid almost $900 for the night before commencement. We stayed at room 111 and it was the worst experience ever. Every 15 minutes or so, there would be this loud whirring sound that made it impossible for us to fall asleep. Felt horrible for my entire graduation day because of lack of sleep. Will definitely NOT stay at this hotel again.
1 nacht verbleven in mei 2023
Reactie van Michael G op 2 jun 2023
Dear Guest,I'm sorry we did not meet your expectations during your visit. Please reach out to me directly so I can learn more about your experience and correct any issues for you and all future guests.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Raleigh, Dixon

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2023
Reactie van Michael G op 25 mei 2023
Thank you for the rating!!!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Michael G op 23 mei 2023
Thank you for the online score!

8/10 – Goed

Andrew Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Michael G op 23 mei 2023
Thank you for rating us!

6/10 – Redelijk

WEI

Positief: Netheid
I like the location.
3 nachten verbleven in april 2023
Reactie van Michael G op 25 mei 2023
Thank you for your comments. I'm glad you liked our location. Please come visit us again.

10/10 – Uitstekend

Kathleen

3 nachten verbleven in april 2023
Reactie van Michael G op 19 apr 2023
Thank you for the score. hope to see you again soon!

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of the Commander cannot be beat. You can easily walk to anywhere on Harvard's campus and the valet parking is very convenient. Rooms are nicely presented amd very clean.
1 nacht verbleven in april 2023
Reactie van Michael G op 3 apr 2023
Dear Guest,Thank you for the online review. It's great to hear our location was great for your stay and you enjoyed you time in Cambridge. hope to see you again soon.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Peter

1 nacht verbleven in maart 2023
Reactie van Michael G op 19 apr 2023
Thank you for rating us. Please come visit us again!

4/10 – Matig

Hongbin

3 nachten verbleven in maart 2023

10/10 – Uitstekend

Cabot

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Michael G op 7 mrt 2023
Thank you for the 10!

10/10 – Uitstekend

KERRI-ANN M.

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This quaint hotel is situated close to the law school, business school, and graduate school of education. The staff is friendly and warm and the rooms are cozy.
3 nachten verbleven in maart 2023
Reactie van Michael G op 7 mrt 2023
Thank you for taking time to write a review of your stay. I'm glad you liked our location, hotel and service team. I look forward to welcoming you back.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Michael G op 6 mrt 2023
Thank you for the online score! hope to see you again soon.

8/10 – Goed

Sridhar

1 nacht verbleven in januari 2023
Reactie van Michael G op 31 jan 2023
Dear Guest,Thank you for the online score. We look forward to seeing you soon.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was prompt and efficient in taking care of my check in and the dining area was comfortable and pleasant.
1 nacht verbleven in januari 2023
Reactie van Michael G op 31 jan 2023
Dear Guest,Thank you for your online review. I'll be sure to share your comment with my team. Come visit us again soon!Warmly,Michael GuleserianGeneral Manager

8/10 – Goed

Ralph, New York

1 nacht verbleven in januari 2023
Reactie van Michael G op 14 dec 2023
Thank you for the online score!

6/10 – Redelijk

Yzabelle

Positief: Netheid
L'hôtel est avantageusement situé près du Cambridge Commons et de Harvard Square, ce qui en fait tout le charme. Sans doute assez luxueux dans les années 1980, son côté vieillot n'a malheureusement pas vraiment de charme. Les chambres peuvent être grandes--si vous êtes chanceux! Les portes des chambres laissent passer le bruit, ainsi il n'est pas conseillé d'être près d'une porte d'ascenseur. Les services sont au minimum, et le restaurant... J'ai payé 63$ CAN pour un petit déjeuner américain avec un capuccino machine... Ridicule! Le prix n'est certes pas en ligne avec le décor défraîchi et les services inexistants. Je conseille donc de le choisir uniquement à cause de son emplacement, très pratique.
Reactie van Michael G op 9 jan 2023
Dear Guest,Thank you for your candid online feedback. I'm sorry you did not like the design of our historic hotel. We renovate on a regular cycle and soon we will be staring the process of designing new rooms. We look forward to welcoming you back the next time you visit Cambridge.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Dwight

1 nacht verbleven in januari 2023
Reactie van Michael G op 6 mrt 2023
thank you! please come see us again!

6/10 – Redelijk

Deborah

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
This hotel used to feel elegant, but not anymore. Our bathroom was cramped, our room decor was drab (brown and taupe), and the artwork on the walls is a mishmash (colonial Grecian urn 1920s??) Cheap hotel chains offer more bathroom amenities and less expensive breakfast buffets. Valet parking is overpriced but they get away with it because parking is so scarce in Cambridge. No room service. On the plus side, the hotel is very clean and our bed was very comfortable. Didn’t try the restaurant
Reactie van Michael G op 9 jan 2023
Dear Guest,Thank you for your online comments. I'm sorry our design did not resonate with you. We renovate on a regular cycle and hope to begin the planning stages of design on new rooms soon. Our amenities are part of our brand standards. I'm sorry you did not like them. Additionally, our breakfast and Valet pricing as well as room rates are set competitively in our market. Our prices tend to be lower than most of our immediate competitors. We hope you will stay with us the next time you visit Cambridge.Warmly,Michael GuleserianGeneral Manager

6/10 – Redelijk

Reema

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The location is great! Less than a 10 min walk to Harvard square. As for the hotel the staff was excellent and friendly. The room was clean, but dated. If you’re looking for a comfortable bed and minimal amenities then this is a good hotel based on location.
1 nacht verbleven in december 2022
Reactie van Michael G op 28 dec 2022
Dear Guest,Thank you for your online review. I'm glad you liked our location and service team. We are currently in the beginning planning stages of design for future renovations. We renovate on a regular basis, however the pandemic pushed back our timeline. We look forward to working with our designer to create a new look for our property.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Glenn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Timeless elegance!
1 nacht verbleven in december 2022
Reactie van Michael G op 27 dec 2022
Thank you for your online Score!!!

10/10 – Uitstekend

Steve

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022
Reactie van Michael G op 20 dec 2022
Thank you for the online score!!!

2/10 – Ontzettend slecht

Vivian

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like the hard to get to the hotel, no space for parking and the valet service is a joke!!! For $45 dollars a night is so expensive!!! The service is awful, but wen I get to check in the lady in the front desk didn’t greet me. …. She was so rude and with a really bad attitude!!! Sadly I have a car accident going to the hotel but she didn’t even care about that… the elevator is a joke and there are no safety control of any kind!!! That elevator nearly fit 3 people!!! And forget it if you have a big luggage it won’t fit… the room are renovated but have a old smell…,like something is humid, the bathroom is so small you cannot use the toilet properly!!!there where no bathrooms toiletries!!! We have to ask for it. The place smells like a fish market from the restaurant in the 1st floor, we cannot even have water because we have to pay for it $4 for water!!!! So bad experience!!!🙁 extremely desapointing!!!
1 nacht verbleven in december 2022
Reactie van Michael G op 19 dec 2022
Dear Guest,Thank you for your online comments. I'm sorry you were in an accident prior to your arrival. Additionally, I'm sorry we did not meet your expectations in a few areas of your stay. We price our rooms and services including parking and water competitively in our market. I have forwarded your feedback regarding room scent to our housekeeping team. All rooms should have a neutral pleasant scent.I hope you will visit us the next time you are in the area for a flawless stay.Warmly,Michael GuleserianGeneral Manager

8/10 – Goed

Frederick

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2022
Reactie van Michael G op 19 dec 2022
Thank you for the online Score!

8/10 – Goed

Allan Troy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wish the room had 2 queen beds instead of 2 double beds. Also, we had 4 people staying in room. We were given 3 bath towels, 2 cups for coffee. Doesn’t work for 4 people. Dined at Nubar for the first time. Excellent service and good food. Have stayed at Commander hotel before and will stay there again.
Reactie van Michael G op 6 dec 2022
Dear Guest,Thank you for your online review. It's great that you liked our hotel and our restaurant, Nubar. We'd be happy to place additional items in your room the next time you visit.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Vance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An easy walk to Harvard Square. This Hotel is clean and comfortable. The staff is friendly and helpful.
1 nacht verbleven in november 2022
Reactie van Michael G op 6 dec 2022
Dear Guest,Thank you for taking time to offer online comments from your stay at our hotel. It's great to hear you liked our location and our clean hotel. Our service team will be proud of your comments about them. We look forward to seeing you when you return.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel, excellent location
Beautiful hotel with modern rooms in a historic building, a few blocks from the center of Harvard Square. Half the price of the hotel we'd previously stayed in.
2 nachten verbleven in november 2022
Reactie van Michael G op 6 dec 2022
Dear Guest,Thank you for your candid feedback from your recent stay. I'm glad you enjoyed your time in our historic property. We try our best to keep up with modern amenities. Please come visit us again!Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for going to a Harvard football gam
Great hotel and location. We were there for the Yale vs Harvard football game. This is a great location and and easy walk to the stadium.
2 nachten verbleven in november 2022
Reactie van Michael G op 21 nov 2022
Thank you for your online review! I'm glad you likes our location and our proximity to Harvard. We look forward to welcoming you back the next time you visit Cambridge.Warmly,Michael GuleserianGeneral Manager

10/10 – Uitstekend

William, St Louis Park

2 nachten verbleven in november 2022

10/10 – Uitstekend

Alexis

2 nachten verbleven in november 2022

10/10 – Uitstekend

Elizabeth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a lovely hotel, the rooms were very spacious, the renovation kept the historical elements nicely, my only quibbles were the elevators are tiny!! Also the heating and cooling were overly zealous so I was either burning up or freezing. The location is impeccable and I would stay again
3 nachten verbleven in oktober 2022
Reactie van Michael G op 22 okt 2022
Dear Guest,Thank you very much for your online review of our hotel. I'm happy you liked our historic hotel, our rooms and location. Additionally, I appreciate your feedback for improvement. We will look into the A/C to make sure it's working properly. We look forward to welcoming you back the next time you're in Cambridge.Michael GuleserianGeneral Manager

8/10 – Goed

Michael, New York

Positief: Personeel en service, voorzieningen
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Jaimie Washo, Orlando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location near Harvard Square. Fantastic staff and clean hotel.
3 nachten verbleven in oktober 2022
Reactie van Michael G op 10 okt 2022
Dear Guest,Thank you for your online review. Great to hear that you liked our location and our staff. Please come again soon!Warmly, Michael GuleserianGeneral Manager