Exterieur

Beoordelingen van The Row Hotel at Assembly Row, Autograph Collection

4 out of 5

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 765 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 149 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 1003 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Haithm

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024
Reactie van Andrii op 2 mei 2024
We thank you for your kind feedback :)

10/10 – Uitstekend

Abra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My 2nd time staying here and it has been a great experience.
3 nachten verbleven in april 2024
Reactie van Deepa op 29 apr 2024
Hi Abra,Thank you for staying with us again. We appreciate your ratings and review. We look forward to welcome you again.

10/10 – Uitstekend

Gina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a clean safe area with great shopping and dining choices. Walkable to Lego Discover Center. Even after we checked out, they allowed us to keep our car while we continued our day. The staff were all friendly and helpful. The pool area was clean and my grandson had so much fun. The breakfast had wonderful choices and we were impressed with the quality. I highly recommend making this a choice when staying in the Assembly Row area.
1 nacht verbleven in april 2024
Reactie van Deepa op 28 apr 2024
Hi Gina,Thank you for staying with us. We appreciate your ratings and wonderful review. Looking forward to welcome you back.

8/10 – Goed

Jehu

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in april 2024
Reactie van Andrii op 23 apr 2024
Thank you for your kind feedback!

10/10 – Uitstekend

Jennifer

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was perfect for our trip into Boston, easy to find, lots of walkable restaurants and shops, and very accommodating staff.
1 nacht verbleven in april 2024
Reactie van Deepa op 21 apr 2024
Hi Jennifer,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Kerrin

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Deepa op 21 apr 2024
Hi Kerrin,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, easy to get into the city
2 nachten verbleven in april 2024
Reactie van Deepa op 18 apr 2024
Hi James,Thank you for staying with us and appreciate your ratings. Looking forward to welcome you back.

10/10 – Uitstekend

Yang

1 nacht verbleven in april 2024
Reactie van Andrii op 2 mei 2024
Dear Yang,thank you for your top review!

10/10 – Uitstekend

Kathyana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the row hotel, 6 time staying there and I enjoy being there. Perfect location for a staycation. Wish they have breakfast included.
2 nachten verbleven in april 2024
Reactie van Deepa op 9 apr 2024
Hi Kathyana,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Byounggon

1 nacht verbleven in maart 2024
Reactie van Andrii op 26 apr 2024
Thank you for your TOP review! we look forward to welcoming you back soon.

10/10 – Uitstekend

Faiq

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
-
1 nacht verbleven in maart 2024
Reactie van Deepa op 30 mrt 2024
Hi Faiq,Thank you for staying with us. We appreciate your ratings. Looking forward to welcome you back.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Andrii op 29 mrt 2024
Good morning, David, we thank you for your TOP Score!

10/10 – Uitstekend

charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just a great atmosphere.
1 nacht verbleven in maart 2024
Reactie van Deepa op 25 mrt 2024
Hi Charles,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Shayna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was in a great location. Lots of shops and restaurants, even a drugstore and grocery within walking distance. Hotel facilities were very nice. They were very accomodating and got me checked in early. I don't have any complaints.
2 nachten verbleven in maart 2024
Reactie van Deepa op 25 mrt 2024
Hi Shayna,Thank you for staying with us. We appreciate your ratings and we are happy that the location was convenient for you. We can't wait to welcome you back.

10/10 – Uitstekend

brendan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Deepa op 20 mrt 2024
Hi Brendan,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Antoine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Despite being Expedia sort of messing up the start of the trip, the staff and night manager went above and beyond and really made for a great stay. Really a stunning property and around everything. Parking and valet can be pricy per night, but if splurging, worth it.
1 nacht verbleven in maart 2024
Reactie van Deepa op 20 mrt 2024
Hi Antoine,Thank you for choosing us and thank you for rating us. We are happy that the staff was able to help you. We look forward to welcome you back.

10/10 – Uitstekend

Jacqueline

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lulu was super nice and helpful
1 nacht verbleven in maart 2024
Reactie van Deepa op 20 mrt 2024
Hi JacquelineThank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Nicole, Norwich

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, modern, conveniently located hotel with friendly staff. We truly enjoyed our stay!
1 nacht verbleven in maart 2024
Reactie van Andrii op 16 mrt 2024
Dear Nicole, we appreciate your TOP score!

10/10 – Uitstekend

Dustin

1 nacht verbleven in maart 2024
Reactie van Deepa op 2 apr 2024
Hi Dustin,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Laura

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was perfect. Beautiful hotel in a great location.
1 nacht verbleven in maart 2024
Reactie van Andrii op 16 mrt 2024
Dear Laura, thank you so much for your kind feedback. We are glad to hear that you have enjoyed your stay with us.

4/10 – Matig

Walter

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
My room was on the 4th floor. When we arrived and walking to our room on the 4th floor 1/2 way there we smelled pot in the hallway. We went to diner and came back by 8:30. While we were in our room getting ready for bed ,pot smell was pretty strong coming in. My wife stuck her head into the hallway and again pretty strong. Shouldn’t have to breath pot while in your room that you are paying good money.
1 nacht verbleven in maart 2024
Reactie van Christopher op 11 mrt 2024
Dear WalterThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a pleasant and comfortable environment for all our guests is of utmost importance to us.Please rest assured that we take reports of smoking very seriously, and we have strict policies in place to prevent such occurrences. We conduct regular patrols and employ various measures to deter smoking in the hotel premises. Your comments have been shared with our team, and we will reinforce our efforts to maintain a smoke-free environment.We understand your frustration and regret that your experience fell short of your expectations. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If there's anything else we can assist you with, please don't hesitate to reach out to us directly.Warm regards,Christopher

10/10 – Uitstekend

Michael J

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best place to stay in the area!!
2 nachten verbleven in maart 2024
Reactie van Christopher op 4 mrt 2024
Dear Michael, Thank you so much for your glowing review! We're delighted to hear that you consider us the best place to stay in the area. It's truly rewarding to know that we've met your expectations.We hope to have the pleasure of hosting you again soon!Warm regards,Christopher

10/10 – Uitstekend

Milena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a great experience. Will stay here again as well as recommend it to friends and family.
2 nachten verbleven in maart 2024
Reactie van Christopher op 4 mrt 2024
Dear Milena, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great stay and that you plan to return in the future. Your recommendation to friends and family means a lot to us.We look forward to welcoming you back soon!Warm regards, Christopher

4/10 – Matig

Jenna

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
There was a loose elevator panel that almost fell on my son, my husband and another gentleman in the elevator stopped it from falling on him. As soon as we were telling the front desk it needed some attention it slammed down and fell on someone else. It was quickly fixed and the staff offered $10 off breakfast which was very kind. Another thing I didn’t love were the hidden fees, the $55 parking, the $150 deposit at check in.. we grabbed a few gatorades. Overall, beautiful area and very safe and clean but not sure I’d go back.
1 nacht verbleven in maart 2024
Reactie van Andrii op 5 mrt 2024
Dear Jenna,Please accept my apologies for the inconvenience that you have experienced at the elevator. I will make sure to speak with my director of Engineering so can take a closer look at your feedback. In regards to the Security deposit and Valet parking fees - we strive to be transparent regarding the fees and extras that can be authorized or charged at the hotel and this section is conveniently located under "Important Information". We do hope to welcome you back again soon.

10/10 – Uitstekend

Rafena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
2 nachten verbleven in maart 2024
Reactie van Christopher op 4 mrt 2024
Dear Rafena, Thank you for your kind words about our staff! We take pride in providing friendly and attentive service to all our guests. Your feedback means a lot to us and we hope to welcome you back soon.Best regards,Christopher

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Andrii op 29 feb 2024
Thank you for your kind feedback!

6/10 – Redelijk

Kathryn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
We had a good stay. The only criticism is there were many unruly noisy families with kids. Literally running in the halls and yelling Mommy down the hall at 11 PM. Very noisy. Maybe there should be adult only floors. Parent think this running and yelling in halls is ok I. Guess. Ugh.
1 nacht verbleven in februari 2024
Reactie van Christopher op 26 feb 2024
Dear Kathryn, Thank you for taking the time to share your experience with us. We're glad to hear that overall you had a good stay. We apologize for the inconvenience caused by the noise from other guests, particularly the unruly behavior of some families. Your feedback regarding the possibility of adult-only floors is duly noted and will be taken into consideration as we continuously strive to improve our guests' experiences. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Best regards,Christopher

10/10 – Uitstekend

Brianna

1 nacht verbleven in februari 2024
Reactie van Deepa op 20 mrt 2024
Hi Brianna,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Preston

1 nacht verbleven in februari 2024
Reactie van Deepa op 20 mrt 2024
Hi Preston,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

8/10 – Goed

Ada

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Deepa T op 26 feb 2024
Hi Ada,Thank you for choosing us. We appreciate your ratings. Looking forward to welcome you back.

10/10 – Uitstekend

Frances

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The decor is uniquely chic
1 nacht verbleven in februari 2024
Reactie van Andrii op 24 feb 2024
We thank you for your kind feedback!

8/10 – Goed

Gregory, Manhattan Beach

5 nachten verbleven in februari 2024
Reactie van Deepa op 20 mrt 2024
Hi Gregory,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Marjorie Cajuste

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Andrii op 20 feb 2024
thank you for your TOP review!

10/10 – Uitstekend

Victoria

1 nacht verbleven in februari 2024
Reactie van Deepa op 20 mrt 2024
Hi Victoria,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Brittany

2 nachten verbleven in februari 2024
Reactie van Andrii op 21 mrt 2024
Thank you for your TOP score!

10/10 – Uitstekend

Pete, Rochester Hills

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice place to stay. There was a ton of stores and restaurants!
2 nachten verbleven in februari 2024
Reactie van Deepa op 6 feb 2024
Hi Pete,First of all thank you very much for staying with us. We appreciate your ratings. We are glad you found the hotel nice as well as the area. We look forward to welcome you back.

8/10 – Goed

Stacy Vincent

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking cost isn’t nice coming from a place with free parking and rooms could be bigger for a double room with more then 2 guest.
3 nachten verbleven in februari 2024
Reactie van Christopher op 5 feb 2024
Dear Stacy,Thank you for taking the time to share your feedback with us. We appreciate your input regarding parking costs and room size for double occupancy. We understand that coming from a location with free parking may be an adjustment, and we apologize for any inconvenience caused. Your comments about room size are duly noted, and we will certainly take them into consideration as we strive to enhance our guests' experience.We value your perspective and hope to have the opportunity to welcome you back in the future.Best regards,Christopher

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, friendly staff, beautiful hotel
1 nacht verbleven in februari 2024
Reactie van Deepa op 5 feb 2024
Hi Stephanie,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

8/10 – Goed

Karina

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Deepa op 5 feb 2024
Hi Karina,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Steffan

1 nacht verbleven in januari 2024
Reactie van Deepa op 20 mrt 2024
Hi Steffan,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 – Uitstekend

Arman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi Arman,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Yimall

2 nachten verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi Yimall,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Andrea

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excelent hotel
2 nachten verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi Andrea,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Max

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi Max,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Colby

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi Colby,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Ivanna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay at the row was incredible. The hotel is extremely clean, beautiful decor, the bed is very comfortable and the staff was amazing. One of the wait staff went above and beyond for us but we didn’t get his name. We are very please with our stay and will return.
1 nacht verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi Ivanna,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Jessica

2 nachten verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi JessicaFirst of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Deepa op 30 jan 2024
Hi Pamela,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you again.

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel. We read a few bad reviews, and couldn't believe what we were reading. The people were either incredibly spoiled whiners, or plants by competitors. Highly recommend.
1 nacht verbleven in januari 2024
Reactie van Deepa op 19 jan 2024
Good morning Mark,First of all thank you very much for staying with us. We appreciate your ratings as well as comments. Providing excellent customer service is our top priority and we are doing our best to beat that. Looking forward to welcome you back.

10/10 – Uitstekend

YERFRY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Deepa op 19 jan 2024
Hi YerfryFirst of all thank you very much for staying with us. I hope you enjoyed the stay. Appreciate the ratings. Looking forward to welcome you back.