Vergaderfaciliteit

Beoordelingen van The Westin Waltham-Boston

4 out of 5
The Westin Waltham-Boston
70 Third Avenue, Waltham, MA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 604 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 213 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1002 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima
Mooie ruime kamer. Schoon en fris.
2 nachten verbleven in november 2019
Reactie van JulietteAvery op 12 nov 2019
Hello, thank you for taking the time to provide your positive feedback and we hope to welcome you back to Waltham soon!

10/10 – Uitstekend

Yuanyuan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is good, hope they have more options for breakfast buffet
3 nachten verbleven in april 2024
Reactie van EJ Brown op 1 mei 2024
Thank you so much for sharing your feedback with us! We're so glad that you had a great stay, and we certainly appreciate your thoughts on the breakfast buffet. We're currently evaluating our offerings and are hoping to make some positive changes in the near future. We look forward to welcoming you back to the hotel soon!

10/10 – Uitstekend

Viktoriia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
2 nachten verbleven in april 2024
Reactie van Director of Front Office op 30 apr 2024
Thank you for taking the time to leave a review Viktoriia! We're glad you enjoyed your stay at our hotel.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Director of Front Office op 24 apr 2024
Thank you so much for your kind review David! We hope to welcome you back to Waltham again.

8/10 – Goed

Drimel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Property is in good location, pretty clean but a little outdated now.
1 nacht verbleven in april 2024
Reactie van Director of Front Office op 23 apr 2024
Thank you for your honest feedback Drimel! We're glad to hear the location was convenient and the hotel was clean. We understand your point about the decor feeling a bit outdated. We're always looking for ways to improve, and guest feedback like yours is valuable. In the meantime, we hope you enjoyed your stay overall.

6/10 – Redelijk

Suzanne

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel is very modern and clean. They just need to update the mattress. I could not sleep on the mush of a sagged out bed. Arms kept falling asleep and had to sleep at the foot of the bed or we felt like we were upside down.
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 19 apr 2024
Thank you for taking the time to provide your feedback. I'm so sorry to hear about the mattress in your room causing you to not sleep well. Our mattresses are on the softer side, but we will certainly take a look at the one from your room to see if it needs to be changed out. We hope you choose to stay with us whenever you're in the area again!

8/10 – Goed

Molly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable room and lovely staff -- especially the baristas! I could hear other guests at night, so not the quietest.
2 nachten verbleven in april 2024
Reactie van EJ Brown op 19 apr 2024
Thank you for taking the time to provide your feedback. I'm so sorry to hear about the noise coming from other guest rooms, but I very much appreciate your kind words about our staff. We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Director of Front Office op 16 apr 2024
Thank you so much for your kind review Carol! We hope to welcome you back to Waltham again.

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff were courteous and friendly. Rooms were spacious and clean.
1 nacht verbleven in april 2024
Reactie van Director of Front Office op 15 apr 2024
Thank you for your kind words Elizabeth! We take great pride in our friendly and courteous staff, and we're happy to hear they made your stay enjoyable. Spacious and clean rooms are a priority for us as well, so we're glad you found yours to be comfortable. We hope to welcome you back to Waltham again!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The design of the hotel & options of food.
1 nacht verbleven in april 2024
Reactie van Director of Front Office op 15 apr 2024
We're thrilled you enjoyed the hotel's design and the variety of food options Michael! We take pride in creating a stylish and comfortable space for our guests, and we strive to offer a wide range of culinary experiences. Thank you so much for your kind words.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Director of Front Office op 15 apr 2024
Thank you so much for your review Patricia! We hope to see you back again.

10/10 – Uitstekend

Tamila

1 nacht verbleven in april 2024
Reactie van Andy op 28 apr 2024
We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

10/10 – Uitstekend

Daphney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van EJ Brown op 8 apr 2024
Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Lucy

1 nacht verbleven in maart 2024
Reactie van Andy op 28 apr 2024
We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

2/10 – Ontzettend slecht

King David

1 nacht verbleven in maart 2024
Reactie van EJ Brown op 22 apr 2024
I am so sorry to hear you had a poor experience at our hotel. If there is something in particular we can work on for the future, please reach out to the hotel directly and ask to speak to any manager.

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location, easy parking!
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 1 apr 2024
Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a very nice stay. Room was clean, staff was nice and very helpful, location is alright. Will definitely stay again
1 nacht verbleven in maart 2024
Reactie van Director of Front Office op 28 mrt 2024
Thank you so much for your kind words Ashley! We're thrilled to hear you enjoyed your stay and found the room clean, the staff friendly and helpful, and the location convenient. We look forward to welcoming you back again soon!

8/10 – Goed

KELLY

1 nacht verbleven in maart 2024
Reactie van Director of Front Office op 15 apr 2024
Thank you so much for your review Kelly! We hope to have you back in the future.

10/10 – Uitstekend

Christy

Zakenreiziger
Positief: Netheid, voorzieningen
Very nice property. Customer service great
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 25 mrt 2024
Thank you so much for providing your feedback. We're so happy that you enjoyed your stay and had a great experience interacting with our staff. We hope to welcome you back soon!

4/10 – Matig

amesha

1 nacht verbleven in maart 2024
Reactie van EJ Brown op 14 apr 2024
Thank you for sharing your feedback with us. I'm so sorry to hear you did not have a good experience while staying at our hotel. If there is anything specific we could have done better to improve your stay, please reach out directly to anyone from our management team.

10/10 – Uitstekend

Julian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, professional service, convenient location.
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 23 mrt 2024
We appreciate you providing your feedback and we hope you're able to stay with us again soon!

10/10 – Uitstekend

paul, mullica hill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
overall excellent place
2 nachten verbleven in maart 2024
Reactie van EJ Brown op 22 mrt 2024
Thank you so much for sharing your positive experience with us! We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Gwen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super nice staff and lovely hotel
2 nachten verbleven in maart 2024
Reactie van EJ Brown op 18 mrt 2024
Thank you so much for providing your feedback and for highlighting our staff! We're so happy you enjoyed your stay and hope to welcome you back to the hotel soon!

10/10 – Uitstekend

aaron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location and great value.
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 17 mrt 2024
Thank you so much for providing your feedback! We're so happy you've enjoyed your stay and we hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Estye

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was really really good
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 16 mrt 2024
Thank you so much for sharing your feedback! We're so happy that you enjoyed breakfast and we hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Sylvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Xxx
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 13 mrt 2024
Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Heidys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
1 nacht verbleven in maart 2024
Reactie van Director of Front Office op 11 mrt 2024
I'm delighted to hear you had such a wonderful experience Heidys! Thank you for taking the time to share your kind words about your stay. It's incredibly rewarding for our staff to know their efforts in creating a comfortable and enjoyable atmosphere are appreciated. We look forward to welcoming you back again soon!

8/10 – Goed

Saadia, Newton

2 nachten verbleven in maart 2024
Reactie van EJ Brown op 1 apr 2024
Thank you so much for providing your feedback! As we strive to be as perfect as possible, if there is anything we could have done better to make your stay more enjoyable, please reach out to anyone from our management team to let us know.

6/10 – Redelijk

Scott

Positief: Netheid
Negatief: Personeel en service
No valet or help with luggage was offered. Parking is a short walk away in a parking garage. I requested extra towels on the first night and never received them. On the second day, the maid replaced 2 bath towels, did not supply the extra towels, and neglected to replace the wash cloths.
2 nachten verbleven in maart 2024
Reactie van EJ Brown op 11 mrt 2024
Thank you so much for providing your feedback, as disappointing as it is to hear about the service failures from our Housekeeping team. I will discuss your review with Housekeeping management to make sure this is corrected for the future, as this is certainly not the experience we want to provide for our guests. I sincerely apologize, and hope you will give us another chance in the future.

10/10 – Uitstekend

Ayman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Director of Front Office op 10 mrt 2024
Your feedback is invaluable to us, and we're so grateful that we could contribute to a memorable experience for you. We strive to provide exceptional service and amenities to all of our guests, we look forward to welcoming hopefully back soon

4/10 – Matig

Carolina

Positief: Netheid, personeel en service en voorzieningen
Very noisy, the heating was very loud and there was a flushing sound coming from the bathroom constantly
1 nacht verbleven in december 2023
Reactie van Director of Front Office op 7 mrt 2024
Thank you for taking the time to leave a review Carolina. We apologize that your stay with us was not ideal due to the noise from the heating and bathroom. We understand how disruptive that can be, and we are taking your feedback seriously.We are currently investigating the source of the noise from the heating system and will take steps to address it as soon as possible. We are also looking into the cause of the constant flushing sound in the bathroom and will work to resolve the issue.We appreciate your understanding and apologize again for the inconvenience. We hope to host you again in the future under more peaceful circumstances.

8/10 – Goed

Paula, Columbus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 5 mrt 2024
Thank you so much for providing your feedback. If there is anything in particular we can improve upon for your next stay, please reach out to anyone from our management team. We hope to welcome you back to the hotel soon!

6/10 – Redelijk

Trisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van EJ Brown op 5 mrt 2024
Thank you so much for providing your feedback to us. If there is anything in particular that we can improve upon, please reach out to anyone from our management team. We appreciate you taking the time to tell us how your stay was, and we hope to have the chance to welcome you to the hotel again.

10/10 – Uitstekend

LeAnna

1 nacht verbleven in maart 2024
Reactie van EJ Brown op 24 mrt 2024
Thank you so much for sharing your feedback! We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Jieun

Positief: Voorzieningen
Kind receptionist, clean, breakfast service, drinking water provided
2 nachten verbleven in maart 2024
Reactie van Director of Front Office op 3 mrt 2024
That's fantastic to hear Jieun! It sounds like you had a wonderful stay with us. A kind receptionist can really make a difference, and it's great that you appreciated both breakfast service and complimentary drinking water. Those are all important amenities that can make a trip more enjoyable. Thank you for your kind words and we hope to welcome you back soon!

8/10 – Goed

GUERLANDE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great
2 nachten verbleven in februari 2024
Reactie van Director of Front Office op 26 feb 2024
Thank you for taking the time to share your feedback Guerlande! We are thrilled to hear that you enjoyed your stay with us. We strive to provide our guests with an exceptional experience, and your kind words are very much appreciated. We hope to welcome you back again soon!

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 26 feb 2024
We are delighted to hear that you had a wonderful stay Brenda! Thank you for choosing the Westin Waltham. We truly appreciate your positive feedback. We hope to see you again soon!

8/10 – Goed

Marlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 21 feb 2024
Thank you for your review and 4-star rating Marlene! We hope you'll consider staying with us again in the future!

8/10 – Goed

thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 21 feb 2024
Thank you for your review and 4-star rating Thomas! We hope to have the opportunity to win that last star in the future!

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall everything was great
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 19 feb 2024
Thank you for your positive feedback! We're glad to hear you enjoyed your experience Jose!

10/10 – Uitstekend

Ralpheal

1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 20 mrt 2024
Thank you so much for your positive feedback Ralpheal! We hope to welcome you back in the future.

6/10 – Redelijk

Graciela

Reisde met een groep, Reisde met familie
Positief: Netheid
We enjoyed dining at the Bistro. Food was delicious and reasonably priced if sticking to burguers and sandwishes. The pool was not warm enough for me, but might be for most people. Also, the pool is far away from the elevators. Very cold indeed. Gym was very good. Room was comfortable and clean. We had trouble with the table outlet's connectivity. I also expected a microwave and there was none. Do your research when comparing prices. I booked the most affordable double room. On hindsight, a "flashy" hotel that charges for everything.Turned out it didn't include breakfast and I had to pay $15 dollars for parking. Not happy about that. Overall an ok experience.
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 19 feb 2024
We're glad you enjoyed the delicious and affordable food at the Bistro, particularly the burgers and sandwiches. We appreciate the kind words Graciela!We understand your concerns about the pool temperature and location. We will definitely consider guest feedback like yours to ensure the pool maintains a comfortable temperature for most guests.We're happy to hear you found the gym to be well-equipped and the room clean and comfortable. However, we apologize for the inconvenience caused by the lack of a microwave in your room. Please note for future stays that a public microwave is available on the lower level next to the vending machines. Your point about hidden fees is understandable. While breakfast and parking fees are common practices in many hotels, we recognize the importance of transparency. We'll strive to ensure all potential charges are clearly communicated upfront during the booking process.Overall, we appreciate your feedback and understand that your experience was mixed. We are committed to continuously improving our services and amenities to offer our guests a comfortable and enjoyable stay. We hope you might consider giving us another chance in the future.Thank you for your review!

10/10 – Uitstekend

kelvin

1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 20 mrt 2024
Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found everything to be perfect. We look forward to welcoming you back again in the future kelvin!

10/10 – Uitstekend

Raffaela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the fast road I need. Front desk is always very helpful. Close to 2 of my favorite restaurants in town. Holds an Avis rental car office in its structure.
3 nachten verbleven in februari 2024
Reactie van Director of Front Office op 19 feb 2024
That's fantastic to hear Raffaela! It seems like the location was ideal for your needs, being close to the expressway, your favorite restaurants, and even having an Avis rental car office onsite. That's definitely convenient! We look forward to welcoming you back.

10/10 – Uitstekend

Frank

1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 20 mrt 2024
Thank you so much for your fantastic review Frank! We're delighted to hear that you enjoyed all aspects of your stay. We would love to welcome you back again soon! Please don't hesitate to reach out if you're planning another trip.

10/10 – Uitstekend

Martin, New London

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van EJ Brown op 13 feb 2024
Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Priscila

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is great
2 nachten verbleven in februari 2024
Reactie van Director of Front Office op 12 feb 2024
Thank you for your fantastic review! We're delighted you had a great stay.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 12 feb 2024
James, Thank you for your feedback! We're thrilled you had a great stay and appreciate you taking the time to share your experience with us. We strive to provide excellent service to all our guests, and your feedback helps us continue to improve. We hope to see you again soon!

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 7 feb 2024
Thank you so much for taking the time to leave us a positive review! It's always great to hear that guests have an enjoyable stay at our hotel. We strive to provide excellent service and comfortable accommodations, and your feedback helps us know we're on the right track.

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Director of Front Office op 7 feb 2024
Thank you again for choosing the Westin Waltham. We look forward to welcoming you back soon!