4/10 – Matig
Shaun, Silverthorne
Reisde met partner
16 nov 2025
Negatief: Personeel en service, voorzieningen
First and foremost, it said parking included. Only parking available is valet for $40 extra. Although there is plenty of residential parking in the neighborhood, there is no place to unload bags check in and then go park. Everything said valet only.
Arrived early and asked for a room on the west side. despite being a bonvoy member… because I booked a third-party Expedia. I was told I had to wait till after 4:30 to get any kind of preference on a room. Instead of being told we can wait till later and check you in. I was told
this room is available, with The perception that they had a room available per my request of a west facing view. instead, I got a room over looking directly into somebody else’s room! as a matter of fact, it was several other people rooms that I was literally just looking into their window. The front desk person knew exactly what I was asking for… instead of giving me options to wait and get the west facing view, they gave me a room with the exact OPPOSITE of my request. I immediately went down and said I think there was a misunderstanding in my request. She said well I’m sorry we reserve that preference for people who do not book third-party a.k.a. Expedia. Why have partnerships with companies like Expedia if you’re gonna be treated like anything other than a guest!!! I actually own a private car service and would never treat a guest this way despite who they booked through to receive my services. Very disappointed!!!
Shaun
1 nacht verbleven in november 2025