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Beoordelingen van Bournemouth Highcliff Marriott Hotel

4 out of 5
Bournemouth Highcliff Marriott Hotel
105 St. Michael's Road, Bournemouth, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 63 van 121 beoordelingen" "
Gastenscore: 8 - Goed. 32 van 121 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 121 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 121 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 121 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Laura

It was hard to get a park at the hotel despite us staying there.
1 nacht verbleven in mei 2024
Reactie van The Front Desk Team op 22 mei 2024
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6/10 – Redelijk

Nizar

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
I was having breakfast and A staff member wouldn’t let me leave the restaurant before I paid when you usually pay at checkout. She chased me as I was leaving the restaurant and made me feel like a thieve. On top of that, the staff at the reception made my wife pay a second time for the same breakfast! Then we had to go back and forth to prove that we had already paid and obtain a refund! Outrageous!
2 nachten verbleven in maart 2024
Reactie van The Front Desk Team op 21 mei 2024
Thank you for your Feedback! We are sorry to hear of your experience. Your concerns have been passed on to the Management team.

8/10 – Goed

Azmat

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel with a superb view. Just a bit dated, otherwise all was up to standard and worth it.
1 nacht verbleven in mei 2024
Reactie van The Front Desk Team op 9 mei 2024
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6/10 – Redelijk

steven

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Terrible confusion over getting a meal in the hotel. At check in please inform visitors that if the restaurant get busy no other food options are available??? Management very poor. Unfortunately no options were offered just “it’s always like this. As if I should know?
4 nachten verbleven in mei 2024
Reactie van The Front Desk Team op 9 mei 2024
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10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property but the parking was not great at all.
2 nachten verbleven in mei 2024
Reactie van The Front Desk Team op 6 mei 2024
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8/10 – Goed

Edwin

Positief: Netheid, personeel en service
A feeling of being a little run down in some areas eg from the lift to the car park whilst the lift to the room, the corridor and the room itself were very good.
2 nachten verbleven in april 2024
Reactie van The Front Desk Team op 2 mei 2024
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8/10 – Goed

Josephine

Negatief: Netheid
2 nachten verbleven in april 2024
Reactie van The Front Desk Team op 2 mei 2024
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10/10 – Uitstekend

Martin, Farnborough

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice big suite in the cottage
1 nacht verbleven in april 2024
Reactie van The Front Desk Team op 2 mei 2024
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10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yet another pleasure stay!
4 nachten verbleven in april 2024
Reactie van The Front Desk Team op 2 mei 2024
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10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The menu in Brasserie Blanc had a good choice and the food was very well prepared and tasty. The BB staff were very pleasant and courteous both at dinner and at breakfast. The reception staff were very helpful. The room was very comfortably with excellent views of the sea and pier. It was very handy that the West Cliff lift is straight outside the front door of the hotel. It made an interesting route to the beach promenade.
2 nachten verbleven in april 2024
Reactie van The Front Desk Team op 17 apr 2024
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10/10 – Uitstekend

Sri Venkata Ramana

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Great location and friendly staff.
4 nachten verbleven in april 2024
Reactie van The Front Desk Team op 17 apr 2024
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10/10 – Uitstekend

Pauline, Wentzville

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to walk into city centre, Our room was newly renovated and had a nice bathroom with walk in shower. Parking was very expensive at the hotel at £12 per day.
3 nachten verbleven in april 2024
Reactie van The Front Desk Team op 12 apr 2024
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10/10 – Uitstekend

Lewis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and sea view
1 nacht verbleven in maart 2024
Reactie van The Front Desk Team op 10 apr 2024
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8/10 – Goed

Sarah

2 nachten verbleven in april 2024
Reactie van The Front Desk Team op 2 mei 2024
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10/10 – Uitstekend

Kim

The rooms have been refurbished to o an excellent standard in the Dorchester building well worth the money
1 nacht verbleven in maart 2024
Reactie van The Front Desk Team op 2 apr 2024
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8/10 – Goed

Tahiyat

Zakenreiziger, Reisde met partner
the room was nice but we booked a suite and was told at check in that it’s not available for use anymore due to maintenance so was quite disappointed as we were then forced to have the next ‘best’ room which was a regular sea view room. not pleased at the room disappointment so made the experience less happy. they could’ve notified us earlier rather than making us wait.
2 nachten verbleven in maart 2024
Reactie van The Front Desk Team op 30 mrt 2024
Thank you for your Feedback. We are sorry to hear of your experience. Your concerns have been passed on to the Management Team.

8/10 – Goed

Benjamin

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
It was very clean and the room was comfortable.
2 nachten verbleven in maart 2024
Reactie van The Front Desk Team op 18 mrt 2024
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8/10 – Goed

fRANCES

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Outdoor decor needs updating. Comfortable stay .
1 nacht verbleven in maart 2024
Reactie van The Front Desk Team op 9 mrt 2024
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10/10 – Uitstekend

Caroline

1 nacht verbleven in februari 2024
Reactie van The Front Desk Team op 26 mrt 2024
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10/10 – Uitstekend

Tracie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The Front Office Team op 4 mrt 2024
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10/10 – Uitstekend

Wayne, Bridgwater

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff clean hotel and convenient location.
1 nacht verbleven in februari 2024
Reactie van The Front Desk Team op 3 mrt 2024
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8/10 – Goed

Daniel

Lovely room. Good venue. Nice staff.
1 nacht verbleven in februari 2024
Reactie van The Front Desk Team op 28 feb 2024
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8/10 – Goed

Stephen, Wrexham

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
After a long journey down arrived at the hotel to find that unfortunately the free street parking outside was full so had to use the hotel car park. No issues with the car park apart from the price (£12 per day)Checked in and were told we'd been allocated one of the cottages.The cottages are quite spacious with two double beds and are great for families with chidren. Espcially in summer as you can go out the patio door across the grass to the outside pool. It was quite dull when we arrived and the lighting in the cottages does leave a lot to be desired so we didn't really pay that much attention to the decor. The next morning was bright and sunny and we soon noticed a stain down the ceiling and wall in one corner where it looked as though someone had thrown food. In addition a thick layer of dust on the small table and black fingerprints above the handle on the bathroom door were also apparent. On going out for the day I mentioned the stain down the wall to Reception who advised that they would have Housekeeping look at it. If they did nothing was done as it was still there when we returned which I found a bit disappointing. The next morning I went to take a shower only to find there was no hot water. . On checking out I mentioned this to Reception who just said "oh wow!". Not quite the response I was expecting. Maybe a "I'm very sorry I'll get someone to look into that" would have been better. Depite these little issues I really liked the hotel and would definitely return.
2 nachten verbleven in februari 2024
Reactie van The Front Desk Team op 15 mrt 2024
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10/10 – Uitstekend

Graham

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great family room for a stay with friends. Beautiful sea views. No complaints except limited parking available over the weekend we were there.
2 nachten verbleven in februari 2024
Reactie van The Front Desk Team op 18 feb 2024
Thank you so much for the lovely feedback!

10/10 – Uitstekend

Emma

1 nacht verbleven in februari 2024
Reactie van The Front Office Team op 18 feb 2024
Thank you so much for your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in februari 2024
Reactie van The Front Desk Team op 15 feb 2024
Thank you for the lovely Feedback!

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The Front Desk Team op 13 feb 2024
Thank you for the lovely feedback.

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved every minute of staying here, definitely coming back!
3 nachten verbleven in februari 2024
Reactie van The Front Desk Team op 13 feb 2024
Thank you for your lovely feedback!

8/10 – Goed

Tzensila

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van The Front Desk Team op 13 feb 2024
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6/10 – Redelijk

Sharon

Zakenreiziger
Positief: Netheid, comfort kamer
It was okay.
The staff on reception were very nice and helpful. Considering this was my first time of staying on going to breakfast not one of six staff that were on informed me of how the breakfast was served. The cottages outside are very dated and very little sockets, which when on business you need to be able to sit and work and have the ability to charge your laptop. Was it worth paying extra to see the pier. No not really. Sustainably the radiators needed to turn off on entering. It was overly warm. I like that there was refill cleansing products over the bath. But still plastic tubes of body lotion. Would have been nice to have had a dressing gown and slippers, the latter because of the carpets had seen better days. I did note on my way out that they had refurbed some of the rooms. If you’re a single female. Ask not to be put in a cottage as the road is poorly lit and very daunting to walk along when it’s dark.
1 nacht verbleven in januari 2024
Reactie van The Front Desk Team op 13 feb 2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

6/10 – Redelijk

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Came to Bournes to watch my son dancing at the BIC had a double room with my partner because we came back late. The room was very cold tried to turn the heating up. It wouldn’t go beyond 24°. It was below freezing outside so I just couldn’t get warm. Had a problem with the fan in the toilet, it just wouldn’t go off had to switch it off manually, not what you expect from such a nice hotel and One pain was having to pay for parking £12.50 it’s a top hotel more expensive than any of them in Bournemouth so you shouldn’t have to pay for parking
1 nacht verbleven in januari 2024
Reactie van The Front Desk Team op 13 feb 2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024
Reactie van The Front Desk Team op 13 feb 2024
Thank you for the lovely feedback.

10/10 – Uitstekend

Helen

1 nacht verbleven in januari 2024
Reactie van The Front Desk Team op 13 feb 2024
Thank you for the lovely feedback.

10/10 – Uitstekend

Paman

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van The Front Desk Team op 13 feb 2024
Thank you for the lovely feedback.

4/10 – Matig

Alicia

Negatief: Netheid
3 nachten verbleven in december 2023
Reactie van The Front Desk Team op 13 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Diane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal for quiet relaxation. Love the renovated rooms.
1 nacht verbleven in januari 2024
Reactie van The Front Desk Team op 13 feb 2024
Thank you for your lovely feedback!

8/10 – Goed

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Front Desk op 4 jan 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

8/10 – Goed

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Front Desk op 4 jan 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Front Desk op 4 jan 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

6/10 – Redelijk

Lynne

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The room was very hot and we were unable to adjust the temperature. A £12 parking charge was not mentioned until after we had parked.
1 nacht verbleven in december 2023
Reactie van Front Desk op 4 jan 2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

2/10 – Ontzettend slecht

Toby

1 nacht verbleven in december 2023
Reactie van Front Desk op 4 jan 2024
Thank you for taking the time to leave us your feedback. We apologise if your stay wasn't as expected.

10/10 – Uitstekend

Jacqueline

1 nacht verbleven in december 2023
Reactie van The Front Desk Team op 13 feb 2024
Thank you for the lovely feedback.

10/10 – Uitstekend

Vojtech

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Lumi op 26 dec 2023
Thank you very much for your excellent review, we are really glad you enjoyed your stay with us. Merry Christmas and Happy New Year!

10/10 – Uitstekend

Steven

1 nacht verbleven in december 2023
Reactie van Lumi op 26 dec 2023
Thank you very much, we really loved your review it is lovely and we are glad you have enjoyed your stay at our property. Merry Christmas! and Happy New Year!

6/10 – Redelijk

Lisa

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel lovely but communication impossible
The hotel is lovely and in a fabulous position overlooking the sea. However the trip has been marred slightly by the inability to contact them regarding something I left in my room. I have tried multiple routes to contact the front desk all of which have been ignored. There should be an advertised telephone and email contact for the front desk that actually gets through to the hotel rather than just the Marriott group which seems to just ignore all communication.
1 nacht verbleven in december 2023
Reactie van Front Desk op 4 jan 2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

10/10 – Uitstekend

Yvonne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
brilliant service ,hotel clean and staff friend .
1 nacht verbleven in december 2023
Reactie van Lumi op 26 dec 2023
Thank you for your lovely review. Kindest regards.

8/10 – Goed

Gary, Ferndown

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, renovated guest rooms and Brasserie Blanc are all positives
1 nacht verbleven in december 2023
Reactie van Lumi op 26 dec 2023
Thank you very much .kindest regards.

10/10 – Uitstekend

VLADIMIR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lumi op 26 dec 2023
Good afternoon, thank you very much for the lovely review ,we are glad you enjoyed your stay with us. Merry Christmas! and Happy New Year!

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Lumi op 26 dec 2023
Thank you very much for your lovely review. Merry Christmas and Happy New Year.

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Lumi op 26 dec 2023
Thank you very much .Kindest regards.