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Beoordelingen van Quality Inn

2.5 out of 5
Quality Inn
4646 Scottsville Rd, Bowling Green, KY

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 100 van 469 beoordelingen" "
Gastenscore: 8 - Goed. 153 van 469 beoordelingen" "
Gastenscore: 6 - Redelijk. 108 van 469 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 469 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 469 beoordelingen" "

7,0/10

Netheid

7,8/10

Personeel en service

6,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

William

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place costumer service was amazing thanks for the awesome experience Qaulity Inn Bowling Green Ky.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Nicole

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The gentleman working the front desk was very kind at check in but everything went downhill from there, however the hotel and the parking lot were disgusting, as well as the outside parking lot partying that went in till 4am when I had to call the front desk three times before they were removed. 6 Mexicans and two girls drinking out side dancing to loud music outside the rooms. We also documented that our room was not cleaned as we found a used gatorade bottle in between the nightstand and pillows along with cigarettes and a lighter. I have videos and pictures but no one at the desk wanted to listen to my concerns Wouldn’t return if my life depended on it.
1 nacht verbleven in april 2024
Reactie van Danny op 1 mei 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.

2/10 – Ontzettend slecht

Anitra

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Danny op 23 apr 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

10/10 – Uitstekend

Earnest

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service and very very clean
1 nacht verbleven in april 2024
Reactie van Danny op 9 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 – Matig

William

Reisde met familie
Negatief: Netheid
Room was very dirty. Used disgusting toothpaste was not cleaned off counter by sink. Bathroom had not been cleaned. My wife had to clean the commode before she could use it. Floor and tub was dirty. Coffeemaker was full of dirty grounds and couldn’t be used. Very disappointed. Will not use a Quality Inn ever again. Nor will other family members. I don’t think anyone is checking behind whoever is supposed to be cleaning the room. Both worker and Management complete failures. Again, very disappointed.
1 nacht verbleven in april 2024
Reactie van Danny op 6 apr 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit

8/10 – Goed

Frank, Punta Gorda

3 nachten verbleven in maart 2024
Reactie van Danny op 23 apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 – Ontzettend slecht

joel

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Dann op 27 mrt 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 – Redelijk

William

Zakenreiziger, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
It was okay , Everything was in walking distance like gas station , restaurants,etc. But some of the staff were a little rude ,Other than that I’ll give them a 3⭐️ over all rating
1 nacht verbleven in maart 2024
Reactie van Danny op 18 mrt 2024
Thank you for your business and we look forward to having you back in the future.

10/10 – Uitstekend

Reagan

1 nacht verbleven in februari 2024
Reactie van Danny op 23 mrt 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Sadie

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Check in was fine. Location was a little odd but not inconvenient. Hotel room had an unpleasant smell and the bathroom also smelled of urine. Found multiple hairs in our washcloths. Sink was clogged and took a very long time to drain.
1 nacht verbleven in februari 2024
Reactie van Danny op 9 feb 2024
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

2/10 – Ontzettend slecht

Christina

2 nachten verbleven in februari 2024
Reactie van Danny op 7 feb 2024
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

6/10 – Redelijk

Robert

1 nacht verbleven in januari 2024
Reactie van Danny op 30 jan 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 – Ontzettend slecht

Sue

Reisde met partner, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have never been in such a rundown dirty room.
1 nacht verbleven in januari 2024
Reactie van Danny op 11 jan 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 – Redelijk

Elana

Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Danny op 7 feb 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 – Goed

Erica

1 nacht verbleven in december 2023
Reactie van Danny op 31 dec 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 – Matig

Keith

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Kept my deposit
1 nacht verbleven in december 2023
Reactie van Danny op 26 dec 2023
Our records show the deposit was refunded to your credit card at 11am on Christmas morning.Please call to have us send you a receipt if you have any questions.

10/10 – Uitstekend

Kevin

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice.
1 nacht verbleven in november 2023
Reactie van Danny op 5 dec 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Danny op 28 nov 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Only stay as last resort
Tim at front desk was kind. Room was filthy to me. Bathroom was disgusting. Mold, hair dead bugs in tub and floor. Walls were nasty. Look like something was opened and sprayed on the walls and never cleaned off. Old Mattresses stacked in pool area. Dawned on me probably due to bed bugs. I had booked for 2 nights and only stayed 1. Didn’t sleep well due to being concerned about bugs. Place needs to be cleaned and updated.
2 nachten verbleven in november 2023
Reactie van Danny op 28 nov 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. BTW. The mattresses were being stacked in the pool area because the pool is closed and we needed a place to stack the old mattresses while we replaced them with the new ones. Not because of bed bugs.

2/10 – Ontzettend slecht

Teresa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La ubicación es excelente, pero las instalaciones están terriblemente sucias, y los de
Reactie van Danny op 14 nov 2023
We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations.

4/10 – Matig

Andre

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Check in took 30 minutes at midnight and I was the only one there. Inexperienced staff. Face timing someone else for instructions
1 nacht verbleven in november 2023
Reactie van Danny op 13 nov 2023
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with thecompetence of our front desk team. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

6/10 – Redelijk

amy

1 nacht verbleven in november 2023
Reactie van Danny op 5 dec 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 – Matig

Theresa

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Danny op 13 nov 2023
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value
1 nacht verbleven in november 2023
Reactie van Danny op 11 nov 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

6/10 – Redelijk

Heather

1 nacht verbleven in oktober 2023
Reactie van Danny op 6 nov 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Lawrence

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
almost like home
When your on the road A clean comforting room is essential This quality inn provided that for me
17 nachten verbleven in oktober 2023
Reactie van Danny op 4 nov 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 – Ontzettend slecht

Joseph

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room smelled of heavy cigarette smoke. Beds are broke down.
1 nacht verbleven in oktober 2023
Reactie van Danny op 3 nov 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 – Redelijk

Jessica

1 nacht verbleven in oktober 2023
Reactie van Danny op 18 nov 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Goed

Ronald

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Danny op 28 okt 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 – Ontzettend slecht

Teresa

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Una experiencia terrible. Las habitaciones sucias y con olor a humo, y humedad, y afuera de las habitaciones hombres tomando alcohol y fumando.
Reactie van Danny op 25 okt 2023
Gracias por tus sinceros comentarios. Lamento mucho saber que su estadía en el hotel fue no está a la altura. Tenga en cuenta que esta información se ha transmitido a nuestro personal interesado.

2/10 – Ontzettend slecht

Teresa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy sucio y muchas huespedes embriagandose en los pasillos del hotel, era casi imposible pasar a la habitación
Reactie van Danny op 25 okt 2023
Espero que estas notas se encuentren bien. Hemos enviado sus comentarios al personal interesado. Disculpate por esta mala experiencia. Es muy decepcionante escuchar esto, pero esperamos que nos brindes Otra oportunidad para compensarte.

8/10 – Goed

Clyde

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Danny op 19 okt 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Kimberly Kaye

1 nacht verbleven in oktober 2023
Reactie van Danny op 10 okt 2023
Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 – Uitstekend

david

1 nacht verbleven in september 2023
Reactie van Danny op 19 okt 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

6/10 – Redelijk

Doug

Reisde met een groep
It was okay. We spent 2 nights. Breakfast nothing great. But I’ve had worse at nicer hotels. We just had confusion at check in because we booked 3 rooms and had to split when we got there. Beds were comfy.
2 nachten verbleven in september 2023
Reactie van Danny op 18 sep 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 – Matig

Nelda

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not the best!!
There was feces on the blanket. There was also shaving cream all over the curtains that had hair in it. And half empty bottles of shampoo and conditioner and the towels we’re really dirty.
1 nacht verbleven in september 2023
Reactie van Danny op 18 sep 2023
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Stay Away
My wife and I stayed there and it was not good. The smell of mildew hit us as soon as we walked in the room. There was cracks in the ceiling that were discolored. Stains all over the walls. Used soap in the shower with body hairs on them. The room was just not okay. There were no other hotels in the area with any availability, so we were kind of stuck.
1 nacht verbleven in september 2023
Reactie van Danny op 14 sep 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

4/10 – Matig

Charles

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The room smelled terrible, the fan in the bathroom didn’t work, the toilet or the bathtub leaked and has been for a while because the floors were messed up by it. The air conditioning worked though so that was the best part about it I guess. The beds were made but in checking for bedbugs I found that the mattress was dirty and the sheets were stained. I will not be back again.
3 nachten verbleven in september 2023
Reactie van Danny op 11 sep 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff.

10/10 – Uitstekend

Lewis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place to stay when in Bowling Green area!! Beds and linens were very nice.
3 nachten verbleven in september 2023
Reactie van Danny op 3 nov 2023
Thank you for taking the time to review your stay with us. I am very pleased tohear that our staff made your stay pleasant. Looking forward to seeing you again soon.

2/10 – Ontzettend slecht

Kathleen

Reisde met huisdieren
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The area was dumpy. There were vacant motel spaces with run down appearance. My room had an odor. After settling in I opened the microwave to find a complete mess. Beans piled and caked on the microwave dish. It was disgusting. I left the hotel and found another nearby which was clean snd well maintained. My booking was the “UnQuality Inn”. Only one staff on duty and he was very understanding but could do nothing but offer another room. No thanks.
1 nacht verbleven in augustus 2023
Reactie van Danny op 17 aug 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. Please note that this information has been passed on to our concerned staff.

6/10 – Redelijk

Carole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023
Reactie van Danny op 25 jul 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Goed

Howard

Reisde met familie, Reisde met familie en kleine kinderen
There was a smell of maybe mold or mildew
1 nacht verbleven in juni 2023
Reactie van Danny op 28 jun 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

4/10 – Matig

Jason

1 nacht verbleven in juni 2023
Reactie van Danny op 25 jul 2023
I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

2/10 – Ontzettend slecht

Ingrid

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
El baño sucio y las camas incomodas
1 nacht verbleven in juni 2023
Reactie van Danny op 25 jun 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

8/10 – Goed

Damon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Was good stay
1 nacht verbleven in mei 2023
Reactie van Danny op 30 mei 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 – Matig

Brittany

Negatief: Netheid
The room had an odor, our towels had holes in them, the bathtub was not clean at all and on top of all that, the door didn’t shut all the way very good. We will not stay there ever again
2 nachten verbleven in mei 2023
Reactie van Danny op 28 mei 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 – Goed

Martin

1 nacht verbleven in mei 2023
Reactie van Danny op 28 mei 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Billy

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
It was clean but small. The room was small the bathroom was a good size. The road noise was terrible and the traffic was really bad. It was hard getting around during the week. Would not stay there again. Breakfast was okay but not great.
2 nachten verbleven in mei 2023
Reactie van Danny op 27 mei 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Danny op 13 mei 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

6/10 – Redelijk

Audrey

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Upgrades needed
The room needs major upgrading. The towel was thread bare. One of the wash cloths had a brown stain (from who knows what). My room had a lot of road noise so ask for one further away. Lots of places to eat and get gas near by.
1 nacht verbleven in april 2023
Reactie van Danny op 2 mei 2023
We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.