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Beoordelingen van Ozark Valley Inn

2 out of 5
Ozark Valley Inn
2693 Shepherd of the Hills Expressway, Branson, MO

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 486 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 353 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1000 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We will "NEVER STAY"at this hotel ever again. The pool and hottub was not available to use. When booking this hotel it stated that there would be free breakfast.There "WAS NOT" any breakfasts. We stayed two nights. The second night after we returned to the hotel, we could not get in our hotel room. We called three different phone #'s. The first two #'s, "NO ANSWER." The third #, we finally got a young man on the line, from another hotel ran by the same people. He came over to help us get in our room with new card keys. Also, the "ICE MACHINE WAS OUT OF ORDER." The young man, said, we could go over to their other hotel property (Branson Ozark) to get ice. So we did.
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 21 mei 2024
We are sorry you did not enjoy your stay with us. During your stay with us we did have grab and go breakfast in our breakfast room, we are sorry you did not find that. The after hours number is posted on the door as we do not offer a 24 hour desk at this location. But we are glad to see that our staff was able to help with your key issues as well as finding a solution to the ice while we were waiting for the machine to be repaired. We wish you all the best.

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The dog rooms at this hotel are much cleaner than most other rooms at other hotels that accept pets. They are working to improve the grounds and make upgrades to the facility because they are under new ownership. The new manager is wonderful.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Thank you so much for the kind review. We are so happy to hear that you enjoyed your stay with us. We hope to see you again.

4/10 – Matig

Lisa

Positief: Personeel en service
Negatief: Netheid
The front lobby was not very inviting, it just looked like something had been thrown together, behind the front desk was a mess. I found a roach in my room and the towels were clean but awful. I didn't attempt to try and eat there because of what I found in my room.
1 nacht verbleven in april 2024
Reactie van Andrea op 3 mei 2024
We apologize for your experience, with being surrounded by wooded land we can aquire what are called wood bugs. We are making improvements to our lobby and other features at the property. We do hope you will come and see us again.

10/10 – Uitstekend

Rose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet, pet friendly, clean
2 nachten verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
We are happy you enjoyed your stay with us and hope to see you again soon.

8/10 – Goed

Dino

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I believe we stayed in the off season so no breakfast was offered. Only there 1 night. The unit 201 was very clean, comfortable, quiet. The bonus is: Pet friendly (yay and thank you!) and the outside lighting (at night) extremely well Illuminated. Kudos!
1 nacht verbleven in maart 2024
Reactie van Andrea op 17 mrt 2024
We thank you for staying with us and we are so very happy that you enjoyed your stay. We hope to see you again

8/10 – Goed

Haley

1 nacht verbleven in december 2023
Reactie van Hotel Management op 3 mrt 2024
Thank you for your kind review, we hope to see you again soon

2/10 – Ontzettend slecht

Sherry

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were not happy with this hotel at all, they said they offered a breakfast and after we checked in on 12/29/23 the next day the office was closed, we waitied outside in the cold for breakfast. We never saw anyone in the office after we checked in. If we needed someone we would have been in trouble. When we went to check out I couldn't even do that, I had to go back to the room and leave the room cards on the dresser. We were close to running out of toilet paper, and towels. We picked this place because of the reviews, the pictures and it having a hot breakfast. We have spent about an extra 100.00 dollars on breakfast for the time we stayed there. I have called the place 3 times alreadt to tell someone where I left the room cards. We have traveled for 40 years being married and have never been so DISAPPOINTED in a hotel. We are also hosting an exchange daughter from France and this was very embarrassing. Can you please do something on your end about this hotel please. My number is 936-346-1024 if you have any questions. Thank you and Happy New Year Sherry McKey
4 nachten verbleven in december 2023

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stay here often. It is a good place to stay at a reasonable price.
2 nachten verbleven in december 2023

8/10 – Goed

Connie

4 nachten verbleven in december 2023

8/10 – Goed

Jacquelynn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cozy room. Great front desk staff!
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Codey

3 nachten verbleven in december 2023

10/10 – Uitstekend

Mike

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Nice place
Very nice motel my only complaint is the beds are way to soft and the pillows suck other than that its a nice place to stay
2 nachten verbleven in december 2023

6/10 – Redelijk

Gregory

Reisde met familie
Positief: Netheid
3 nachten verbleven in december 2023

8/10 – Goed

Rebekah

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It’s was not bad, but not great. The lady at front desk had a hard time finding our reservation. She ended up finding it so it worked out. She started laughing randomly when giving me the room cards. So that was odd… The room was okay. The mattresses were terrible. Every movement you could feel the springs and hear them. It left our backs sore. But it is what it is. It was exactly what you’d expect from a cheaper hotel room just for a place to sleep. I personally don’t plan on staying here again, but I’m not upset that I did either. The area was convenient.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Michael

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Hotel Management op 3 mrt 2024
We are happy you enjoyed your stay with us

2/10 – Ontzettend slecht

Di-Ann

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sheets had not been changed. Feces was on the sheets.
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Gary

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel itself was as expected. Staff was a girl (desk help) and her boyfriend (maintenance). They live there and are obviously on drugs. Charged me two times but doesn’t know how to refund. Couldn’t do or tell me anything but sorry. Have to have my cc company dispute charges. Crazy
2 nachten verbleven in oktober 2023
Reactie van Hotel Management op 19 dec 2023
I will be looking into this. The front desk girl does not live on property. I will look into the charges and see what we can do.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Jessica

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel needs updating. It appeared there was newish flooring in the room, and the price were the only positives for the place. The room looked like the ceiling might collapse if someone stomped too hard upstairs. The tub was very stained along with the sink. Bed was awful a frame and a combo box spring matress. Breakfast was not available.
1 nacht verbleven in december 2023

6/10 – Redelijk

Larry

Negatief: Staat van de accommodatie en faciliteiten
They definitely need to update their photos and information with Expedia. The room was clean, however there was no second lock for the door. Breakfast, WHAT BREAKFAST, didn’t open till 8:30. Retuned to room and made coffee. When we went back for breakfast, not good. I mean who
1 nacht verbleven in december 2023

6/10 – Redelijk

Kay

Reisde met huisdieren, Reisde met familie
Positief: Netheid
The room was sufficient.
2 nachten verbleven in december 2023

8/10 – Goed

Darla

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Key lock wouldn't work had to change rooms. Property needs some up keep.
2 nachten verbleven in december 2023

6/10 – Redelijk

christopher

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen
Staff was nice but they don't stay on property after 7p. They didn't have any food for breakfast like advertised and the mattress was an old spring style. It was okay but not what I would think of when going to Branson.
1 nacht verbleven in november 2023

6/10 – Redelijk

Martha

Reisde met huisdieren, Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
I enjoyed staying here because my fur baby could stay. I was most disappointed about the breakfast, I stayed there 4 nights and did'nt get breakfast not one time. The fact that no one was on hand if something went wrong after 8:00 pm was concerning.
4 nachten verbleven in november 2023

4/10 – Matig

Marc

Negatief: Voorzieningen
When I got to my room the digital entry system was beeping. I learned that meant that the door wouldn't lock. It was later fixed. The room was adequate. There was no breakfast because of a plumbing issue. The beds looked like sofa sleeper type but weren't bad. I do not plan on going to this motel again.
1 nacht verbleven in november 2023

6/10 – Redelijk

Cathleen

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
We chose this hotel because of the breakfast and the look of the building. It was dirty the room smelled and lights were out. I was really disappointed. The price was great. But I was really shocked over the dirt in the room. Cat hair everywhere we did not know about no breakfast until check in. I think we should have been told before hand.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Tracy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Jorge

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Dahlia

1 nacht verbleven in oktober 2023

8/10 – Goed

catherine, Prairie Grove

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beds were comfortable and the room was very clean. The breakfast could have been much better. They also need to have decaf coffee option.
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 1 nov 2023
Thank you for taking the time to share your review with us. We are working on making changes to our breakfast. We will have new options soon.

2/10 – Ontzettend slecht

Steve

1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 12 nov 2023
We are sorry to see that you did not enjoy your stay with us.

2/10 – Ontzettend slecht

Steph

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 22 okt 2023
We are sorry that you were not happy with your stay, but hope you enjoyed your time in Branson.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very disappointing.
We have always loved this place. This time, the breakfast was very disappointing and no coffee (coffee machine in breakfast room didn't work). Room price for the middle of the week, too high. Overall cleanliness in our room was poor. We bought a bottle of Lysol and cleaned it. The receptionist, G, was the best part of the stay.
2 nachten verbleven in oktober 2023
Reactie van Hotel Management op 22 okt 2023
We apologize that your stay did not meet our normal standards. We are glad that you were happy with Gabby.

4/10 – Matig

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
Very disappointed. We have been regulars at Ozark Valley Inn for several years but unlikely to return. The advertised free breakfast did not occur for 2 mornings which was disruptive to our schedule. No explanation was provided except "they haven't made a delivery for 2 weeks." really breaks my heart as I love the place.
2 nachten verbleven in oktober 2023
Reactie van Hotel Management op 15 okt 2023
We apologize that your stay did not met our normal standards. We are currently in the process of changing our breakfast. We hope you will give us another chance in the future.

10/10 – Uitstekend

Billy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean!!
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 15 okt 2023
Thank you very much for the kind review. We are very happy to hear you enjoyed your stay.

8/10 – Goed

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was ok. Front desk was very nice.
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 15 okt 2023
We are glad to hear you enjoyed your stay. Thank you for taking the time to leave us the kind review.

2/10 – Ontzettend slecht

kathryn

I was put into hospital for emergency surgery and had to cancel. First noone at this property answered the phone when i called to notify them, then when Expedia tried to contact them to notify them noone would answer the phone. Terrible communication. Wanted to reschedule my visit but it will not be with them.
3 nachten verbleven in september 2023
Reactie van Andrea op 23 sep 2023
If I'm not mistaken you wanted to rebook for 2 weeks from your original stay date? We spoke with you and re scheduled it for in October, now if you do need to cancel that please let us know

8/10 – Goed

Brelyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Hotel Management op 7 sep 2023
Thank you for your review. We hope you will come and see us again.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Cheap hotel
It was ok, breakfast was terrible. It was a cheap place to say. Won’t use it again. Cheaper to stay at a hotel that offers a good breakfast and not have to spend the money at a restaurant.
2 nachten verbleven in september 2023
Reactie van Hotel Management op 5 sep 2023
Thank you for your review. We are sorry you were not satisfied with our current breakfast selection's. We will keep this in mind moving forward.

8/10 – Goed

Melodie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Hotel Management op 7 sep 2023
Thank you for staying with us. We hope you come again soon.

2/10 – Ontzettend slecht

Lisa

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bed bugs
Had bed bugs..did not stay ..had to move to different hotel late night
1 nacht verbleven in september 2023
Reactie van Hotel Management op 5 sep 2023
We are very sorry for this experience. I will be looking into the situation immediately.

10/10 – Uitstekend

Francisco

1 nacht verbleven in september 2023
Reactie van andrea op 24 sep 2023
We are so happy you enjoyed your stay

6/10 – Redelijk

Phillip

1 nacht verbleven in augustus 2023
Reactie van Hotel Management op 10 sep 2023
Thank you for staying with us. We hope you will stay again soon.

8/10 – Goed

Amy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The stay was great for the one night we stayed. Room was clean except for behind the bathroom door. There was not any traffic nor other guest noise. We did not try the breakfast.
1 nacht verbleven in augustus 2023
Reactie van Hotel Management op 7 sep 2023
Thank you for your honest review. We appreciate the feedback.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Ok stay , little over priced
The room smelled either like smoke or just stale air .after the air was running for a bit ,it was ok.. .check in was fast and the bed and pillow were comfortable .
1 nacht verbleven in augustus 2023
Reactie van Hotel Management op 5 sep 2023
Thank you for taking the time to share your stay with us. I am glad that you enjoyed the check in, and that your room was comfortable.

10/10 – Uitstekend

kendra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it!
3 nachten verbleven in augustus 2023
Reactie van Hotel Management op 5 sep 2023
Thank you so much. We are very happy you enjoyed your stay with us.

2/10 – Ontzettend slecht

Valerie

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was dirty, brown streams on the bathroom walls. Bathroom door didn’t work. Room smelled terrible. Advertised outdoor hot tub was not operational. Pool is very small and crowded. Very disappointing experience, not accurately advertised.
2 nachten verbleven in augustus 2023
Reactie van Hotel Management op 7 sep 2023
Thank you for your honest review. Please be assured we will address these issues in the room with the staff.

8/10 – Goed

Susan

It was a very basic night's stay. We slept well but its a bit run down
1 nacht verbleven in augustus 2023
Reactie van Hotel Management op 7 sep 2023
Thank you for staying with us and for your review. We apricate the feedback.