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Beoordelingen van Surrey's Carriage Place by VRI Americas

3 out of 5
Surrey's Carriage Place by VRI Americas
430 Missouri 165, Branson, MO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 391 van 711 beoordelingen" "
Gastenscore: 8 - Goed. 221 van 711 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 711 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 711 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 711 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Jeffrey

5 nachten verbleven in november 2022
Reactie van Stephanie op 30 nov 2022
Thank you, Jeffrey! We hope you will stay with us again in the future!

10/10 – Uitstekend

Ann, Edmond

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We thoroughly enjoyed our stay and will definitely come again! Extremely clean and quiet. Great place for our girls' trip to Branson!
Reactie van Stephanie op 21 nov 2022
Thank you so much, Ann! We are so glad you had a great stay for your girls' trip and look forward to your next visit!

10/10 – Uitstekend

Arthur

Reisde met familie
Positief: Netheid, comfort kamer
Beds were comfy, staff is friendly and good location to the strip.
3 nachten verbleven in oktober 2022
Reactie van Stephanie op 21 nov 2022
Thank you, Arthur! We hope you will visit us again soon!

8/10 – Goed

Michelle

Positief: Voorzieningen
5 nachten verbleven in juni 2022
Reactie van Tabitha-Assistant Front Desk Manager op 21 feb 2024
Thank you, Michelle! We hope you will stay with us again in the future!

10/10 – Uitstekend

Cherlyn

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything without the feel of being in the middle of town. Spacious rooms. Lots of things for the whole family. Would definitely come back here again & again!
2 nachten verbleven in oktober 2022
Reactie van Stephanie op 21 nov 2022
Thank you, Cherlyn! We are so glad you enjoyed your stay! We look forward to your next visit!

8/10 – Goed

Matthew, Kellogg

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quit nice close to attractions But they surprised me on time share after check in than got cold shoulder never help again
3 nachten verbleven in oktober 2022
Reactie van Stephanie op 21 nov 2022
Thank you, Matthew! We are glad to know you found the location to be great. We hope you will visit us again!

8/10 – Goed

Carol

Positief: Comfort kamer
3 nachten verbleven in oktober 2022
Reactie van Stephanie op 21 nov 2022
Thank you, Carol!

6/10 – Redelijk

Connie

Reisde met partner
Positief: Netheid
property was as advertised. We were very disappointed that Expedia did not disclose that this was a timeshare setup and that we would be pressured to attend a 2 hour presentation. We eventually just said a firm "no way" and refused to attend. Branson has many places like this one that promise half price tickets to various shows in exchange for sitting thru a timeshare presentation. Otherwise everything was OK.
7 nachten verbleven in oktober 2022

8/10 – Goed

eva

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in oktober 2022
Reactie van Stephanie op 21 nov 2022
Thank you, eva!

4/10 – Matig

Samantha

Positief: Netheid
Time share trap
First the reservation was t found in their system. But after you get checked in you have to go listen to a time share just to get your parking pass and of course they want money to hold your spot for time share speech and their really pushy
5 nachten verbleven in oktober 2022

10/10 – Uitstekend

Harold

Positief: Netheid, comfort kamer
4 nachten verbleven in september 2022
Reactie van Stephanie op 1 okt 2022
Thank you, Harold!

10/10 – Uitstekend

Rhonda

Reisde met een groep, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
This is the second time I have stayed at the surrey. Once with my husband and another couple and this time with the girls from my Bible study. And will probably stay there again. It is conveniently located. We can get to the shows and restaurants with out any trouble. The resort is clean and the service is wonderful.
2 nachten verbleven in september 2022
Reactie van Stephanie op 1 okt 2022
Thank you, Rhonda! We appreciate you! See you on your next visit!

8/10 – Goed

Rick

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in september 2022
Reactie van Stephanie op 13 sep 2022
Thank you, Rick! We hope you will visit us again!

10/10 – Uitstekend

Chelsea

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome and clean. Kiddos loved it
2 nachten verbleven in augustus 2022
Reactie van Stephanie op 13 sep 2022
Thank you, Chelsea! We are so glad you and your family had an awesome stay! Hope to see you again soon!

6/10 – Redelijk

Lisa R

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We didn't like that we actually had a couple bugs in the one bathroom the first night and the pool was totally overly clorined which burned our eyes so much we all got out within 1/2.hour
2 nachten verbleven in augustus 2022
Reactie van Stephanie op 13 sep 2022
Hi Lisa, thank you for taking the time to leave a review. We are disappointed to hear about your experience. Please know this is not representative of the level of cleanliness we expect to provide our guests. We hope you will give us another opportunity to impress you.

8/10 – Goed

Jessica D

Reisde met familie
Positief: Netheid, voorzieningen
Our space was nice and it worked well for our family. The furniture in the living room looked a little worn and stained. However, I did not appreciate having to get my parking pass from someone trying to sell my a time share.
2 nachten verbleven in augustus 2022
Reactie van Stephanie op 16 aug 2022
Thank you, Jessica D!

2/10 – Ontzettend slecht

David

Negatief: Netheid, staat van de accommodatie en faciliteiten
10 nachten verbleven in juli 2022

10/10 – Uitstekend

Lori

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2022
Reactie van Stephanie op 16 aug 2022
Thank you, Lori!

8/10 – Goed

Donna

5 nachten verbleven in juli 2022
Reactie van Tabitha-Assistant Front Desk Manager op 21 feb 2024
Thank you Donna! We hope to have you stay with us again!

8/10 – Goed

KENNETH

5 nachten verbleven in juli 2022
Reactie van Stephanie op 7 aug 2022
Thank you!

10/10 – Uitstekend

Scot

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness and the friendly staff.
4 nachten verbleven in juli 2022
Reactie van Stephanie op 7 aug 2022
Thank you, Scot!

10/10 – Uitstekend

Cara, Mannford

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed this property. It was quiet and easy access to nearby attractions. The parking was easy. Check in closes at 7pm but there was a security guard on duty that checked us in at 10pm and he was super helpful. The only thing I would add would be more washcloths (plenty of towels in room) and another blanket or 2 if you are planning to use the sofa bed.
3 nachten verbleven in juli 2022
Reactie van Stephanie op 7 aug 2022
Thank you, Cara! We love to hear the Security Guard was helpful for your check-in! We will share your suggestions for blankets and washcloths with our team. We hope you will be back soon to stay with us!

10/10 – Uitstekend

Scot

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property is well managed and the rooms are amazing
3 nachten verbleven in juli 2022
Reactie van Stephanie op 29 jul 2022
Thank you so much, Scot! We hope you visit us again soon!

6/10 – Redelijk

Tammy

Reisde met familie
Negatief: Netheid, comfort kamer
Nice size but DIRTY
Our 2B2B unit was nice in size but lacked cleanliness. One of the beds had a huge stain on the mattress that was discovered because the sheets were wet when we arrived. The floor in our kitchen area did not look like it had been mopped in months…only swept… and there was not a mop I the unit so we could clean it ourselves. The carpet had not been vacuumed either but rather kept “clean” with a roller sweeper. It left black residue on the bottom of our socks & shoes. Gross!
3 nachten verbleven in juli 2022
Reactie van Stephanie op 28 jul 2022
Hi Tammy, thank you for taking the time to leave a review. We are so disappointed to hear of the status of your room. Please know this is not representative of the level of cleanliness we expect to provide our guests. We hope you will give us another opportunity to impress you.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Great place to stay
We had a wonderful stay was very clean
3 nachten verbleven in juli 2022
Reactie van Stephanie op 28 jul 2022
Thank you!

6/10 – Redelijk

Garrett

Reisde met familie
Positief: Comfort kamer
It’s a time share company The offer “free” show tickets. Hold your room key cards till you listen to there speech. Get you into a room to get a “parking pass”
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Nakeithia

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
It was a very nice property!
3 nachten verbleven in juli 2022
Reactie van Tabitha-Assistant Front Desk Manager op 21 feb 2024
Thank you Nakeithia! We hope you choose to again with us!

6/10 – Redelijk

Michael

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
Michael
Restroom in condos are dirty and smells like urine. Good beds . Floors are dirty. Needs updating. Game room was good.!
2 nachten verbleven in juli 2022
Reactie van Tabitha-Assistant Front Desk Manager op 21 feb 2024
Hi Michael, thank you for taking the time to leave a review. We are so disappointed to hear of the status of the restroom. Please know this is not representative of the level of cleanliness we expect to provide our guests. We hope you will give us another opportunity to impress you.

10/10 – Uitstekend

Dustan

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly staff, clean room,safe and secure.
3 nachten verbleven in juli 2022
Reactie van Stephanie op 28 jul 2022
Thank you, Dustan!

8/10 – Goed

Dean

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2022

8/10 – Goed

Stacey

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service. Great rooms. Convenient location. This will most likely be our go-to location when we stay in Branson in the future.
3 nachten verbleven in juli 2022
Reactie van Stephanie op 28 jul 2022
Thank you, Stacey! We can't wait to see you on your next visit to Branson!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
This is part of a timeshare property. Yes they do ask if your interested in touring the property and getting "free" tickets to various venues in Branson. If youbsay your not interested they dont push you.
3 nachten verbleven in juli 2022
Reactie van Stephanie op 22 jul 2022
Thank you for your review! We hope you will visit us again soon!

8/10 – Goed

Tim

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice Condo pool was a little small for how big the complex was
3 nachten verbleven in juli 2022
Reactie van Stephanie op 22 jul 2022
Thank you, Tim! We are so glad you enjoyed your accommodations. Hope you will stay with us again soon!

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was a nice resort that had a lot to do around the property
3 nachten verbleven in juli 2022
Reactie van Stephanie op 22 jul 2022
Thank you, Robert!

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a good time, but the front desk was only open from 9-5 and we barely checked in on time. They did have a backup plan but it wouldn’t have been as convenient
3 nachten verbleven in juni 2022
Reactie van Stephanie op 12 jul 2022
Hi Sherry! Thank you for your review! We are so glad you had a good time during your visit. Hope you will stay with us again soon!

10/10 – Uitstekend

Michael, Ankeny

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pool could be much larger
2 nachten verbleven in juni 2022
Reactie van Stephanie op 12 jul 2022
Thank you, Michael!

4/10 – Matig

Christine

Reisde met familie
Positief: Netheid, comfort kamer
Family Break
The attempts at check-in to get guests to join the "tour" are not welcome. I had to go thru questions with a salesperson just to get my parking pass. That is not acceptable. Plus she was rude. My room was great except for the non-working shower and the running toilet. Seems to be more geared towards retirees that families with younger children.
2 nachten verbleven in juni 2022
Reactie van Stephanie op 12 jul 2022
Hi Christine. Thank you for taking the time to leave a review. We are disappointed to know your check-in was not as smooth as we expect to provide our guests. We hope you will give us another opportunity to impress you.

10/10 – Uitstekend

Byron

Reisde met familie
Positief: Netheid, comfort kamer
Great stay.
Great stay. Room was amazing and very quiet. Great amenities.
4 nachten verbleven in juni 2022
Reactie van Stephanie op 12 jul 2022
Thank you, Byron! We hope you will return soon!

10/10 – Uitstekend

Tara

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
We truly enjoyed our stay. The property is well kept and everyone was very pleasant and our unit was very clean and most important of all we slept well…the mattress was perfect!
3 nachten verbleven in juni 2022
Reactie van Stephanie op 12 jul 2022
Thank you, Tara!

10/10 – Uitstekend

Keri

Reisde met familie
Positief: Netheid, comfort kamer
Fantastic AMENITIES
Property was very clean & spacious. The condo that we resides in looked as if it was BRAND-NEW. There is also an indoor & outdoor POOL & that was the main reason we chose this specific condo, it was supposed to be storming the entire time & very, very few facilities had both an indoor & outdoor pool.
2 nachten verbleven in juni 2022
Reactie van Stephanie op 12 jul 2022
Thank you, Keri! We are so glad you enjoyed your stay! We hope you will be back soon!

8/10 – Goed

Brandy

Reisde met familie
Positief: Netheid
The property was great. It was a little outdated but overall a good experience.
2 nachten verbleven in mei 2022
Reactie van Stephanie op 6 jun 2022
Thank you! We are so glad you enjoyed your stay with us. We hope you will visit us again soon!

10/10 – Uitstekend

paula, BRIGHTON

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Would stay again
3 nachten verbleven in april 2022
Reactie van DC op 18 apr 2022
Thank you so much for staying with us. We do appreciate your feedback.

8/10 – Goed

WILLIAM

Positief: Netheid, comfort kamer
Very nice and easy to check in
3 nachten verbleven in april 2022
Reactie van DC op 12 apr 2022
Thank you so much for staying with us. We do appreciate your feedback.

10/10 – Uitstekend

Emma

Reisde met familie
Positief: Netheid, comfort kamer
Yes!!
It was great all the kids had a blast and the 2bedroom fit us perfect plus you got to love the full kitchen!!!!
3 nachten verbleven in maart 2022
Reactie van DC op 3 apr 2022
Thank you so much for staying with us. We do appreciate your feedback.

8/10 – Goed

LARRY

Reisde met familie en kleine kinderen
found things in the room that should have been found if cleaned properly
3 nachten verbleven in maart 2022
Reactie van Stephanie op 30 mrt 2022
Hi Larry, thank you for your review. We are disappointed to know you found evidence of previous guests. Please know that is not representative of the level of cleanliness we expect to provide our guests. We hope you will visit again and give us another opportunity to impress you!

6/10 – Redelijk

Allison

Reisde met familie
Negatief: Comfort kamer
Meh
The resort could definitely use an update. Pool and spa look rough and so do the grounds. Room wasn’t very clean and the pull out couch wasn’t comfortable enough to sleep on. The mattress was so thin, the floor was a better option. The location is good and having a kitchen is also nice, but this is definitely not fancy by any means.
2 nachten verbleven in maart 2022
Reactie van DC op 26 mrt 2022
Thank you so much for staying with us. We are very sorry for your inconveniences and we are taking your notes to management. We do appreciate your feed back.

10/10 – Uitstekend

Wanda

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The shower in master bath wouldn't get hot, had great difficulty turning it off. very well pleased with EVERYTHING ELSE!
2 nachten verbleven in maart 2022
Reactie van DC op 26 mrt 2022
Thank you so much for staying with us. We do appreciate your feedback.

4/10 – Matig

Rachel

Reisde met familie
Negatief: Voorzieningen
We did not have hot water to take showers at 10:15pm. After a long day at Silver Dollar City and a visit to the hot tub, that did not make for a good night. The hot tub wasn't hot. Property was clean. Rooms need updated. Staff was friendly. Someone called about a timeshare during the standup on the train at Silver Dollar City and wouldn't let me go. I didn't think that was ok to call when I didn't sign up for anything.
2 nachten verbleven in maart 2022
Reactie van DC op 26 mrt 2022
Thank you so much for staying with us. We do appreciate your feed back and we are very sorry for your inconveniences.

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is located on or near the Yellow Route, making it convenient to get to the entertainment area on Highway 76 or downtown.
3 nachten verbleven in maart 2022
Reactie van DC op 20 mrt 2022
Thank you so much for staying with us. We do appreciate your feedback.

8/10 – Goed

Lacy

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
The only thing I didn’t like was the walls next to the other units were very thin and the first night I had to listen to the guy next door snore all night and got no sleep and my husband had to sleep in the chair in the other room. Thankfully the guy left the next day so it was a huge issue but you could hear every movement or everyone next to or up above:
3 nachten verbleven in maart 2022
Reactie van DC op 20 mrt 2022
Thank you so much for staying with us. We do appreciate your feed back. We are very sorry for the inconveniences you had with noises around your unit. With this season been spring break, our resort is occupied to the maximum.