Many thanks for your review pleased you had a great time, hope you can come and visit us again. Regards Caroline and Mike

Really pleased you had a great time we hope to see you again. Regards Mike and Caroline

Not sure why you could not control the heating as well as each side of the house having a thermostat which can be used to turn the heating down, there is also one on each of the radiators which have many settings including off. I did call Jonathan to check everything was ok but this was never mentioned.

Pleased you had a good time, thanks for leaving the Mill nice and tidy. Hope to see you again. Mike and Caroline

Hitesh and his group were very easy to deal with and left the place as they found it. We had very limited contact during their stay due to the restrictions when they were very pleasant and easy going, we hope they are able to visit again. Many thanks Caroline and Mike

I would like to thank Helen for her comments, although I did not find them all relevant especially as they were made some 10 weeks after their stay. And would be shocked if they were shared by all the party who were having a great time and very complementary when I visited. Hob – the issue must have just arisen as it was working fine for the previous guests, I managed to get it repaired at 8:30 the next morning (not always easy at a weekend). Fortunately, the 3 ovens the were still working which they used for baked potatoes etc. We did offer that they could use an alternative Hob in the second kitchen which we use for storage however we were told they were fine as they were having a BBQ. Weeds - the 150 sq M patio, this is Raj sandstone, weeds do pop up in between the slabs despite being grouted. Weeds are pull up regularly, unfortunately we are unable to spray chemicals in the area as it is in a SSSI site of special scientific interest. Cobwebs – The Mill is a 3000sq ft property with lots of nooks, cranys and beams. I have no doubt there were cobwebs there during their stay, like dust they unfortunately come back so every time you clean you seem to find some. Kitchen lights – there are 17 lights in the kitchen 3 were not working and have been replaced. With only half of them switched on there is plenty of light in the kitchen Pool balls - All the pool balls are there today none have been replaced, I can only assume they were stuck in a pocket or similar. I could have sorted if I had been made aware. Shower curtain – in this en-suit there is a bath only, there is a shower head so people can use it whilst in the bath it is not a shower hence no curtain. Paint flaking - in one of the bathrooms, this was a small patch which has been touched up. Small step – this is at the end of the stone bridge which crosses the Mill Run from the kitchen to the patio. I was talking to the lady when she slipped, luckily she was fine in fact I am not sure she stopped talking. Having witnessed the slip I know Hi Viz paint would not have prevented it. BBQ - not giving out enough heat, I went to the Mill on the Friday night and the BBQ was working with a group of guys around it cooking away and other guests were eating the food, not a complaint in sight. We have not had an issue mentioned before or after from guests about the BBQ. Perhaps the problem might have been that when one of the party decided to “take it apart and fix it and clean it the next day” they did not put the coals back in which heat up to cook the food, hence it would not have worked properly. These were replaced when I spotted them in a bucket after their visit. I Found Helens comments cumulatively a bit negative but have actioned any appropriate. Mike

Glad you had a great time, hope to see you again. Mike and Caroline

Pleased you had a good time with your family. Hope you visit again when you are all back in the UK

Hi Elizabeth thanks for your feedback. Your comments re the road are a bit extreme. The house is down a drive off the A438 @ 400m from a crossroads as can be seen on the map. Average speed is probably between 40 and 50 mph due to the proximity of the junction, although there are always exceptions as on any road.

I would like to thank Helen for her comments, although I did not find them all relevant especially as they were made some 10 weeks after their stay. And would be shocked if they were shared by all the party who were having a great time and very complementary when I visited. Hob – the issue must have just arisen as it was working fine for the previous guests, I managed to get it repaired at 8:30 the next morning (not always easy at a weekend). Fortunately, the 3 ovens the were still working which they used for baked potatoes etc. We did offer that they could use an alternative Hob in the second kitchen which we use for storage however we were told they were fine as they were having a BBQ. Weeds - the 150 sq M patio, this is Raj sandstone, weeds do pop up in between the slabs despite being grouted. Weeds are pull up regularly, unfortunately we are unable to spray chemicals in the area as it is in a SSSI site of special scientific interest. Cobwebs – The Mill is a 3000sq ft property with lots of nooks, cranys and beams. I have no doubt there were cobwebs there during their stay, like dust they unfortunately come back so every time you clean you seem to find some. Kitchen lights – there are 17 lights in the kitchen 3 were not working and have been replaced. With only half of them switched on there is plenty of light in the kitchen Pool balls - All the pool balls are there today none have been replaced, I can only assume they were stuck in a pocket or similar. I could have sorted if I had been made aware. Shower curtain – in this en-suit there is a bath only, there is a shower head so people can use it whilst in the bath it is not a shower hence no curtain. Paint flaking - in one of the bathrooms, this was a small patch which has been touched up. Small step – this is at the end of the stone bridge which crosses the Mill Run from the kitchen to the patio. I was talking to the lady when she slipped, luckily she was fine in fact I am not sure she stopped talking. Having witnessed the slip I know Hi Viz paint would not have prevented it. BBQ - not giving out enough heat, I went to the Mill on the Friday night and the BBQ was working with a group of guys around it cooking away and other guests were eating the food, not a complaint in sight. We have not had an issue mentioned before or after from guests about the BBQ. Perhaps the problem might have been that when one of the party decided to “take it apart and fix it and clean it the next day” they did not put the coals back in which heat up to cook the food, hence it would not have worked properly. These were replaced when I spotted them in a bucket after their visit. I Found Helens comments cumulatively a bit negative but have actioned any appropriate. Mike

Thanks Harriet pleased you had a great time. Mike

Many thanks for your comments, look forward to your next visit. Mike & Caroline

This is a very different review that you your wife and children gave when I showed you around the property. If the part of the house which was a 17c mill does not have enough charm and character apologies you clearly have expectations we could not meet. There was and is an information pack and this and details of activities in the area were there on the coffee table including explanations of how the TVs work. This is also a very different review than was put in the visitors book. If furniture bought five mouths ago when we changed it from a family home to a rental property is dated and drab we clearly have different taste. You are the customer and therefore right. What riles me is I was called out on a Saturday night because you had no gas in the house which was incorrect as it was working fine and you never apologised for wasting my time. When you arrived your wife and children said it was amazing and your children commented are we really staying here. Not sure what happened in the next two days. The world is full of different people, Your comments and rating are so different from all those on this and other sites I find them very strange.