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Beoordelingen van Best Western Brentwood Inn

2.5 out of 5
Best Western Brentwood Inn
8820 Brentwood Blvd, Brentwood, CA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 256 van 800 beoordelingen" "
Gastenscore: 8 - Goed. 266 van 800 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 800 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 800 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 70 van 800 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Amanda

Positief: Voorzieningen
It was very clean and really nice rooms
1 nacht verbleven in mei 2024

6/10 – Redelijk

Rebecca

Reisde met familie
Positief: Netheid
House keeping walked in at 9:45am didnt even knock
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place for a quick trip. The beds were comfortable which was a plus
3 nachten verbleven in april 2024

10/10 – Uitstekend

Georgina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean , and front desk girl was very friendly.
2 nachten verbleven in april 2024

8/10 – Goed

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was very easy and staff was friendly
1 nacht verbleven in april 2024

6/10 – Redelijk

Ulises

Negatief: Personeel en service
1 nacht verbleven in april 2024

6/10 – Redelijk

Shreya

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
It was all ok except the breakfast- the sausage were old, dry, and tasteless, the eggs were mushy and watery, the coffee was lukewarm when available but usually empty, and the fruit was bruised and old. Really disappointing. The desk staff and the housekeeping staff were really nice.
3 nachten verbleven in april 2024

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

4/10 – Matig

Lindsay

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Took a bit to check in. Middle of the night there was a very loud drunk couple in the hallway. Thin walls.
1 nacht verbleven in april 2024

6/10 – Redelijk

William, Woodland

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Richard

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property is in desperate need of maintenance and upgrades, the bathtub was rusted, the towels are old and shredded. Will not stay here again

2/10 – Ontzettend slecht

Lawrence

Positief: Netheid
Negatief: Personeel en service
This is a hard-to-believe story. I PRE-PAID for a two night stay, Fri-Sun, 3/22-3/25/2024. We knew we’d be a late arrival so my girlfriend called to advise the hotel of our plans. She spoke with manager Kamesh (sp?) and were assured that it would not be an issue. So when I arrived Saturday afternoon to check-in, I was told that I was considered a NO-SHOW, the room was no longer available and they had No Vacancies. Also told I was charged for the first night but that they would refund the cost of the second night. Shocked (and a little pissed) I got on the phone with Manager Kamesh to “remind” him of the call we had with him and all he could say was that he didn’t “remember” any such conversation. Now we’ve all messed-up from time to time but it just really got my goat that this “Manager” wasn’t man enough to admit his mistake. Plus I had to walk to the hotel down the road as I was fortunate that they had an available room for us. And of course, no offer from the hotel to get an Uber for us.
1 nacht verbleven in maart 2024

4/10 – Matig

Marci

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Eric

1 nacht verbleven in maart 2024

4/10 – Matig

tom

Reisde met familie
TV did not work; Dish not responsive upon using room at 10p
1 nacht verbleven in maart 2024

8/10 – Goed

Lisa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

8/10 – Goed

Lisa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

4/10 – Matig

Daniel

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
Rooms are small and had mold in the window seals. Kids got sick from it.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Norma

Reisde met partner
Positief: Voorzieningen
1 nacht verbleven in december 2023

10/10 – Uitstekend

Laura

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Greg

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

6/10 – Redelijk

jack

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a good stay
Staff was friendly, but when we got to our room, the key did not work. Had to change. Rooms sink was leaking on the floor. The TV did not work. We did not have a good experience at this best Western hotel.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Leah

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023

8/10 – Goed

CATHY

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Rooms are small. Cleaning crew is not very friendly or helpful. I spilled some food entering and they just watched me clean up. Didn’t offer help or cleaning materials Pretty costly for 5 days.
5 nachten verbleven in november 2023

4/10 – Matig

Brian

Reisde met familie
Negatief: Personeel en service, voorzieningen
Way overpriced for what we got (2 rooms, 2 nights) Just the facts: - not safe for elderly/handicapped: getting in and out of the tub (to shower) was treacherous, because there was no handrail outside. - asked for but could not get hot water for tea at the "breakfast." - linens, towels not changed for second day. "You should have asked." Couldn't they have told us? We don't expect a lot from a Best Western, but this one was a real disappointment.
2 nachten verbleven in november 2023

4/10 – Matig

Jayde

3 nachten verbleven in november 2023

6/10 – Redelijk

Kathleen

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

4/10 – Matig

Pam

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room had no wash cloths No hangers in the closet The sink didn’t drain The television had no signal Not a pleasant stay
1 nacht verbleven in november 2023

10/10 – Uitstekend

Lisa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Thin walls, mediocre breakfast, no help
Stayed here recently with my family. Bar was pretty low, just looking fora place to crash for a sport tournament. Low bar was not met on several pretty basic fronts. In the room next door, loud party was going on. Even when they quieted down a bit at the urging of the night staff (after we put in several calls and got no sleep until ~1:30), the wall was vibrating from the TV still being on. We were moved to another room, but the next morning awakened early by a different family moving about (they weren't being particularly loud- just normal stuff, but walls were so thin we were woken up). Breakfast was limited and not particularly appetizing (even for a BW). Several doors, interior and exterior, were out of order. When we tried to talk to the staff about these things, they weren't helpful. Location not great for interacting with town without driving. Night staff tried to help, but didn't seem to have the support from management on what to do. If we head back there for another tournament, definitely will stay elsewhere.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Lisa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

Monica

Reisde met familie
Negatief: Netheid, personeel en service
Ugh.
The room smelled like old smoke. The two nights we stayed, both nights our sleep was interrupted by other guests screaming profanities in the hallway. When we told the front desk of the chaos during the night she just blew us off. It would be nice to have some fresh fruit for breakfast.
2 nachten verbleven in oktober 2023

8/10 – Goed

Nearlin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice. Very helpful and professional
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Ryan

Reisde met familie en kleine kinderen
Staff was terrible. Unhelpful and rude.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

Anders

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I over slept to somebody pounding on my door and when I said “yes” the voice outside the door yelled you guys are late for check out. I was by myself first of all. Secondly I said ok and packed my bags and sighing 5 minutes he was pounding My door agin and yelling so I opened the door and the man was inches from my face yelling me he pounding on my door for 5 minutes. Not true. I packed as quickly I could. While he was yelling he was in the doorway blocking my exit and he was so close to my I asked if he was going lay a hand on. I’m sorry over slept and left the hotel 20 minutes late and was charged $100 late check out fee. As I was leaving the man said I could never stay at any hotel In Brentwood. Not only will I not stay at that best western but also any other BW nationwide. He could merely have called my room.
1 nacht verbleven in oktober 2023

8/10 – Goed

Tina

Reisde met partner
Positief: Personeel en service, voorzieningen
Front desk guy was wonderful!!
1 nacht verbleven in oktober 2023

4/10 – Matig

Mary

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Theres we’re ants in our first room and the second the ac smelled very musky and mildewy. Very awful experience
2 nachten verbleven in oktober 2023

8/10 – Goed

Jesus

Positief: Voorzieningen
Sleeps well
1 nacht verbleven in oktober 2023

4/10 – Matig

Vanessa

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing Jets
The Jets which were the main reason why I wanted that room, were scaly and brown and had hair on them and then the dispensary for the shower items had hair and it was hair all over the shower. In the morning the breakfast which was part of the stay had coffee offered but it was already cold and pretty much empty. I came back an hour to see if they had refilled it they had not.
1 nacht verbleven in september 2023

10/10 – Uitstekend

jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, good workers.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Larry

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's in a great location.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Debbie

1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Ana Cristina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

4/10 – Matig

Jillian

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Run Down and Dirty
Old, run down, dirty. Multiple things broken or missing in room. Staff super nice though!
1 nacht verbleven in september 2023

4/10 – Matig

Lisa

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was dirty all around. Pool was disgusting. Nothing worked. Breakfast was bad and milk was spoiled. For over $200 a night you think you would get better service
1 nacht verbleven in september 2023

4/10 – Matig

Julia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Pros: good breakfast, easy parking, friendly staff, comfy beds Cons: unfortunately the room smelled so bad that we were very uncomfortable. The air conditioning unit blew out a very musty, mildew smell that made us gag whenever we walked in the room. We did open the Window but it only opened a few inches so it didn’t help much. We stayed on a holiday weekend and there was only one person working the desk and sometimes there was no one there. We were never able to get through to the front desk using the phone, it always gave a busy signal. The property needs updating, the carpets were dingy and not vacuumed. The pool (a must for the kids!) was not very clean/full of bugs so they didn’t want to stay in very long.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jose, Fresno

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No issues, the Attended was very professional and always on point in answering any questions. Thankyou will come again.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Mavictoria, Clovis

1 nacht verbleven in september 2023