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Beoordelingen van Leonardo Hotel Brighton - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Brighton - Formerly Jurys Inn
101 Stroudley Road, Brighton, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 477 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 335 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1004 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Remco, capelle aan den ijssel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kamer zijn ruim en netjes, ontbijt voldoende keus, personeel vriendelijk en behulpzaam, naast het station alles is op loop afstand
3 nachten verbleven in oktober 2023
Reactie van The Brighton Hotel Team op 30 okt 2023
Dear Remco,Thank you for the great review of our hotel! It's feedback like this that we love to receive as our team works hard to ensure that our guests have a memorable stay with us.We are so pleased that you enjoyed your stay and hope to see you again very soon.With kind regardsThe Leonardo Hotel Brighton Team

6/10 – Redelijk

Jan

1 nacht verbleven in juli 2023
Reactie van The Brighton Hotel Team op 30 jul 2023
Dear Jan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regardsFionaDuty Manager

10/10 – Uitstekend

Randy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was at an excellent location. Close to the trainstation and the city, but far enough to enjoy the silence as well. Friendly staff, a real nice hotel.
1 nacht verbleven in maart 2023
Reactie van Marika op 12 apr 2023
Dear randy,Thank you for staying with us and providing your great feedback which I am delighted to share with the team.Kind regards,Marika

8/10 – Goed

Tulus Robin Maria T, Amsterdam

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Weekendje Jurys Inn Minpunten: - de afvoer van de wasbak was verstopt - er waren geen bepaalde tijdsloten voor het ontbijt, waardoor tijdens het drukste moment veel van het ontbijt op was - de baliemedewerker op de zaterdagavond wilde ons (aanvankelijk) niet helpen - toegangskaart voor de lift/kamer deed het niet - 24/7 roomservice was niet mogelijk op zondag avond Pluspunten: - het baliepersoneel op de vrijdag en maandag was zeer vriendelijk - vriendelijk personeel bij het ontbijt - de locatie is perfect; 100m van het station en 200m van het centrum - de kamers waren netjes - geen probleem om de bagage beveiligd tijdelijk achter te laten na uitchecken
3 nachten verbleven in augustus 2022

8/10 – Goed

Jeroen

1 nacht verbleven in juli 2022

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service
Nice hotel. Reception and lobby area are the best bits. Clean and staff are friendly. Rooms are ok, bathrooms are a bit basic but were ok.
1 nacht verbleven in april 2024
Reactie van Ilenia Cilione op 28 apr 2024
Dear JamesThank you for taking the time to share your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

6/10 – Redelijk

Stephen

Reisde met familie
Positief: Netheid
If driving to the hotel then when you arrive at the side of the hotel go straight into the car park. THE ROAD AT THE FRONT OF HOTEL IS NO ACCESS AND A CAMERA COLLECTING NUMBER PLATE FOR POTENTIAL FINE OF £100. The hotel is clean and friendly. When you are departing you will get 2 or 3 knocks at the door from 10am reminding you that departure time is 11am.
1 nacht verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 28 apr 2024
Dear Stephen, Thank you for taking the time to share your feedback. Unfortunately our hands our tide regarding the taxi rank, this is Brighton and Hove City Council, and we are sorry that you received fine, however there are signs there warning that this is the case. With regard to your door being knocked on at 10am. We are sorry to hear this and this has been addressed with the Housekeeping Manager who will ensure that this does not happen again.Once again I hope that this will not deter you from staying with us again and we hope to welcome you back soon. Yours sincerely, The Leonardo Hotel Brighton Team

10/10 – Uitstekend

Rebecca

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and very cool hotel
1 nacht verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 21 apr 2024
Dear Rebecca,Thank you very much for your great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Alison

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 20 apr 2024
Dear Alison, Thank you very much for your great review of our hotel. We are delighted that you enjoyed your stay with us and hope to see you again very soon. With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

humayra

1 nacht verbleven in april 2024
Reactie van Ilenia Cilione op 14 apr 2024
Dear HumayraThank you for sharing your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsIlenia Cilione Duty Manager

10/10 – Uitstekend

Tracey An Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ilenia Cilione op 10 apr 2024
Dear Tracey and SteveThank you for taking the time to share your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 – Uitstekend

Mark

2 nachten verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 28 apr 2024
Dear Mark, Many thanks for your great review of our hotel we are delighted that you enjoyed your stay an hope to welcome you back very soon.With kind regardsThe Leonardo Hotel Team Brighton

8/10 – Goed

Adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ilenia Cilione op 9 apr 2024
Dear Adrian Thank you for sharing your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Ilenia Cilione Duty Manager

4/10 – Matig

Vaibhav

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The only thing perfect about the property was its location.
2 nachten verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 8 apr 2024
Dear Vaibhav,Thank you for taking the time to share your feedback with us. I was disappointed to read your comment and I have tried calling you to discuss it further. I have left details of how to reach us on your voicemail so please do get in touch. Our aim is to ensure that all our guests receive the same level of service and we always appreciate feedback, even if it's negative, so that we can use it to improve in areas where there are shortfalls. I look forward to hearing from you.With kind regardsFionaDuty Manager

6/10 – Redelijk

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 28 apr 2024
Dear Marie, Thank you for taking the time to share your feedback with us. We hope to see you again soon.With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

Johan

Reisde met familie
Positief: Netheid, voorzieningen
Ligger bra till, precis vid tågstationen. Städning var bra likaså frukosten. Rummen har heltäckningsmatta. Trycket i duschen var lite dåligt och ganska liten stråle, men det gick okej att tvätta långt hår (medeltjockt). Rekommenderar hotellet!
3 nachten verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 7 apr 2024
Dear Johan,Thank you for your great review of our hotel. We are delighted that you enjoyed your stay and hope to see you again very soon.With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

Jake

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and a cool walk down to the sea side. Make sure the kids bring scooters as it's a 15-20 mins walk down to the sea front (and up hill on way back). Avoid the Brighton game too if you're in a family group Car park handy, however you pay extra if it's past 12pm on check put day. Hotel is great. The best breakfast we had!! Check out is 11am too which is handy
1 nacht verbleven in april 2024
Reactie van The Leonardo Hotel Brighton op 7 apr 2024
Dear Jake, Thank you for taking the time to share your feedback and for your lovely comments. We are delighted that you enjoyed your stay and hope to see you again soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Jamie

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly, professional staff. Very accommodating!
4 nachten verbleven in maart 2024
Reactie van Ilenia Cilione op 6 apr 2024
Dear Jamie, Thank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Ilenia Cilione Duty Manager

10/10 – Uitstekend

Simon

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were incredibly friendly, the hotel was clean and today and about 15 minute walk to the beach through the quirky streets and lanes. Definitely going to stay here again. Breakfast buffet was decent too
1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 2 apr 2024
Dear Simon, Thank you for your great review of our hotel and the lovely comments about the Team.We are delighted that you enjoyed your stay and hope to see you again soon.With best wishesThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This location was located near the train station and walkable to all areas.
3 nachten verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 2 apr 2024
Dear Mary,Thank you for your great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Kerry

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Always enjoy our stay and the staff are fantastic although this time the room was a little disappointing. 2 large stains on the carpet
2 nachten verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 2 apr 2024
Dear Kerry, Thank you for sharing your feedback with us. We are sorry to read that you had stains on the carpet. Unfortunately this does happen and we do call in professional carpet cleaners if we are unable to clean the carpet ourselves. I have noted which room you were in so that we can see if we can rectify this when they are next in.We are delighted, however, that you enjoyed your stay and hope to see you again soon.With kind regardsFionaDuty Manager

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 1 apr 2024
Dear Kevin, Thank you for taking the time to share your feedback.We are delighted that you enjoyed your stay an look forward to welcoming you back very soon. With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

Agnieszka

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Comfortable beds, very quiet and slept well. Only thing missing was a vanity kit and some body cream. Yummimy breakfast too.
1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 1 apr 2024
Dear Agnieszka,Thank you for taking the time to share your feedback about our hotel.We are pleased you enjoyed your stay and hope to welcome you back very soon.With kind regards.Fiona

8/10 – Goed

Virginia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location, and good price
1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 1 apr 2024
Dear Virginia, Thank you for your great review of our hotel.We are pleased that you enjoyed your stay and hope to welcome you back very soon.With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

Laurence

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A decent hotel in a good location to access all Brighton has to offer. 10-15 minutes walk to the seafront and 10 minutes to the start of the North Laines. Having the station car park opposite is really useful given the limited parking in Brighton streets and the very expensive city centre car parks. Staff all very friendly, room was ok - nothing wrong but for a superior it wasn't anything special. Bath was a good length but the shallowest one I've ever seen. Bed very comfortable. Breakfast was good - just steer clear of the congealed scrambled eggs and the fried eggs you could have used for a hockey puck!!! Good selection of everything else though. Stayed here a number of times as it's reasonable for Brighton and the location makes it easy to get to and from rather than a city centre hotel or B&B and it's so close the the centre of things anyway.
1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 26 mrt 2024
Dear Laurence, Thank you very much for your lovely review of our hotel. We are delighted that you enjoy staying with us and look forward to welcoming you back again soon. With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

mark

Reisde met partner
Close to the north lanes and all its independent small bars and shops
1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 26 mrt 2024
Dear Mark, Thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you back to the hotel very soon.With kind regardsThe Leonardo Hotel Brighton Team

2/10 – Ontzettend slecht

Alison

Negatief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 7 apr 2024
Dear Alison, Thank you for taking the time to review the hotel you stayed in while you were in Brighton.However, you stayed at our sister property on the sea front and cancelled your booking with us as you had boked us in error. We did not charge you.Did you get your refund from Expedia? I look forward to hearing from you.With kind regardsFionaDuty Manager

8/10 – Goed

Vanessa

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 26 mrt 2024
Dear Vanessa,Thank you for taking the time to review our hotel.We are so pleased that you enjoyed your stay and hope that we see you again soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Less than 5 mins walk to the station and to the taxi rank... Comfortable, clean
1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 25 mrt 2024
Dear Chris, Thank for for your lovely feedback about our hotel.We are delighted that you enjoyed your stay and hope to welcome you back very soon.]With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Caroline

Positief: Netheid, personeel en service
Convenient for the station and travel . Fairly well kept.Clean. Bathroom tired with mildew around bath and tiles which made it look scruffy.
2 nachten verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 25 mrt 2024
Dear Caroline, Thank for for your lovely feedback about our hotel.We are delighted that you enjoyed your stay and hope to welcome you back very soon.]With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

michelle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 minutes walk from the station & 20 mins to the beach. Fast check in & they let us store our bags as we got to the hotel hours before check in ,so we could go out for the day.would book here again.
1 nacht verbleven in maart 2024
Reactie van Ilenia Cilione op 25 mrt 2024
Dear Michelle, Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Kind Regards, Ilenia CilioneDuty Manager

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Ilenia Cilione op 14 apr 2024
Dear Nicola, Thank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,Ilenia Cilione Duty Manager

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved It
2 nachten verbleven in maart 2024
Reactie van Ilenia Cilione op 24 mrt 2024
Dear JoshuaThank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like the location . Nice and quiet away from main town however still close enough to be able to walk to and from . Eat there for the first time this stay . Food was fantastic .
1 nacht verbleven in maart 2024
Reactie van Ilenia Cilione op 19 mrt 2024
Dear AngelaThank you so much for sharing this lovely review with us! We are glad that you enjoyed your stay and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 – Uitstekend

Supradya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the front was ready helpf. Though didn’t know the benefit of the VIP - gold access, but after they learned it, they gave us free breakfast and room upgrade rightaway
1 nacht verbleven in maart 2024
Reactie van Ilenia Cilione op 19 mrt 2024
Dear SupradyaThank you for taking the time to share your feedback with us and for giving us this amazing score! We are glad that you enjoyed your stay and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent parking close by. QR code at reception for hotel guests to use station parking. Within walking distance of Brighton facilities
1 nacht verbleven in maart 2024
Reactie van Ilenia Cilione op 12 mrt 2024
Dear Jennifer Thank you for taking the time to share your feedback with us! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 – Goed

Allen

1 nacht verbleven in maart 2024
Reactie van The Leonardo Hotel Brighton op 1 apr 2024
Dear Allen,Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay and hope to welcome you back very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Ilenia Cilione op 12 mrt 2024
Dear Jennifer Thank you for giving us this amazing score! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 – Uitstekend

Laura

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really impressed with this hotel. It was modern, had a lovely reception area, great breakfast and quiet, comfy rooms. Would stay again for sure.
1 nacht verbleven in maart 2024
Reactie van Ilenia Cilione op 12 mrt 2024
Dear LauraThank you for giving us this amazing score! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 – Goed

Stephen

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Ilenia Cilione op 12 mrt 2024
Dear Stephen Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 – Goed

Anita

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Had a good stay
1 nacht verbleven in maart 2024
Reactie van Ilenia Cilione op 12 mrt 2024
Dear Anita Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 – Uitstekend

Katherine m

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Brighton Hotel Team op 3 mrt 2024
Dear Katherine, Thank you for your great review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you back in the future.With best wishesThe Leonardo Hotel Brighton Team

6/10 – Redelijk

Richard

Adequate and value for money. Very friendly and helpful staff.
2 nachten verbleven in februari 2024
Reactie van The Brighton Hotel Team op 1 mrt 2024
Dear RichardThank you for taking the time to share your feedback with us. We are delighted that you enjoyed your stay and hope that we will welcome you back very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a fantastic stay yesterday. Nothing to complain about, all the staff were lovely - The bed was incredibly comfortable, had the most wonderful nights sleep, have been using Air B&B previously when staying over in Brighton but the Leonardo is WAY better value and the station car park is right opposite to front door - SO convenient. Dhalia on reception and Josh in the breakfast area were great fun and really helpful. I would highly recommend this hotel and I have stayed in hundreds - will def be using this on again!
1 nacht verbleven in februari 2024
Reactie van The Brighton Hotel Team op 1 mrt 2024
Dear James,Thank you for your great review of our hotel,We are delighted that you enjoyed your stay and hope to welcome you back again very soon.With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet
2 nachten verbleven in februari 2024
Reactie van The Brighton Hotel Team op 26 feb 2024
Dear DavidThank you very much for choosing to stay with us while you were here in Brighton and a big thank you for your great review. We are so please that you enjoyed your stay with us and hope to welcome you back again very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with all you need and only a short 10 min walk to the beach x
2 nachten verbleven in februari 2024
Reactie van The Brighton Hotel Team op 26 feb 2024
Dear Angela,Thank you very much for choosing to stay with us while you were here in Brighton and a big thank you for your great review. We are so please that you enjoyed your stay with us and hope to welcome you back again very soon.With kind regardsThe Leonardo Hotel Brighton Team

6/10 – Redelijk

Lindsay

Reisde met familie
Positief: Netheid, personeel en service
Modern in communal areas but bedrooms and bathrooms in particular need a refurb. The bedrooms smell musty and the sofa beds are uncomfortable. Breakfast good, but other dining is not so good. Check in was slow.
1 nacht verbleven in februari 2024
Reactie van The Brighton Hotel Team op 24 feb 2024
Dear Lindsay,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regardsThe Leonardo Hotel Brighton Team

8/10 – Goed

John

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The good: staff, room, bed very comfortable, excellent sheets and mattress topper, shower good, free disabled parking in “Station Car Park” although Alcoa App pretty dreadful), good coffee and tea making in room, good although heavy hairdryer. The bad:Bathroom cold, toilet tissue cheap, very small sheet size, loo flushed slowly, room designer should be slowly garrotted for including essentially no flat surfaces for toiletries, brushes etc., the lack of legal right to drop off luggage at hotel before parking is awkward, very much so for disabled people, crazy that Hotel booking doesn’t tell you to have an Alcoa App before arriving is intending to park.
1 nacht verbleven in februari 2024
Reactie van The Brighton Hotel Team op 24 feb 2024
Dear John, Thank you for taking the time to share your feedback with us. We are sorry to read that certain aspects of your stay did not meet your expectations. Your comments are very much appreciated because they enable us to establish where improvements need to be made.We hope that we will have the opportunity to welcome you back in the future.With best wishesThe Leonardo Hotel Brighton Team

10/10 – Uitstekend

Nazia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, beautiful spacious open lounge. Football table was a bonus for the kids although there was no ball to play with on the last day and receptionist didn’t have any spare. The lady with long black hair could try to be a bit more friendlier to guests during breakfast instead of making faces and giving bad attitude to show her disappointment.
2 nachten verbleven in februari 2024
Reactie van The Brighton Hotel Team op 20 feb 2024
Dear Nazia,Thank you for your fantastic review of our hotel. Yes, our football table is very popular with guests of all ages and we are very happy that your children were able to enjoy it. Sadly, especially during the school holidays, occasionally we do find that the footballs go missing and our supply of spares run out. We are delighted that you enjoyed your stay and look forward to welcoming you back in the future and will ensure we have stocked up the footballs again!With kind regardsFionaDuty Manager

8/10 – Goed

Tracy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Adjoining rooms assigned as requested and they worked perfectly thank you. Although beds were remade and towels changed, there was no replenishment of tea, coffee and milk. Toilet paper is a little low quality. Overall good though. Great location nipping through the train station and you’re in the heart of Brighton within 10 minutes.
2 nachten verbleven in februari 2024
Reactie van The Brighton Hotel Team op 18 feb 2024
Dear Tracey, Many thanks for taking the time to share your feedback.We are delighted that you enjoyed your stay and hope to welcome you back again in the future.With kind regardsThe Leonardo Brighton Hotel Team