Exterieur
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Beoordelingen van New Steine

4 out of 5
New Steine
10-11 New Steine, Brighton, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 159 van 458 beoordelingen" "
Gastenscore: 8 - Goed. 188 van 458 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 458 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 458 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 458 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Perfecte ligging, persoonlijke service, goed ontbijt en het parkeren is prima geregeld.
2 nachten verbleven in oktober 2019
Reactie van Ines op 20 nov 2019
Thank you so much for the feedback !

8/10 – Goed

Jacques

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2017

8/10 – Goed

Sabine, Tilburg

Positief: Personeel en service
Prima voor een paar dagen
Kamer klein, douche krap en niet brandschoon, ontbijt uitstekend: wordt op bestelling voor je gemaakt.

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Voor een 4 sterren Hotel was het ontbijt heel erg matig. De tafels in de ontbijtkamer waren vies en pikkerig. mes en vork bleven plakken aan de tafel. Geen fijne ervaring.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Prima adresje voor een weekendje Brighton
Leuk guesthouse voor een weekendje weg. De pier en de kust liggen om de hoek en ook zijn er voldoende eet- en drinkgelegenheden op loopafstand.

8/10 – Goed

Dean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was an ideal location
5 nachten verbleven in april 2024
Reactie van Reservations Office op 15 apr 2024
thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 – Uitstekend

Jison

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the property. I used economy single bed and it was alright
2 nachten verbleven in februari 2024
Reactie van Eva op 4 mrt 2024
Dear Jison,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

6/10 – Redelijk

Mark

Reisde met partner
Positief: Netheid, personeel en service
When we arrived the male staff was very rude and condescending. He shouted at me repeating wait, wait, wait through a locked door telling me I was at the wrong door. No signage to explain this. He then ignored me and walked off until I rang the bell. He then shouted at me to wait again until he reluctantly let me in. I was then told that I couldn't park outside in the street at the discounted voucher price and had to pay full parking charge unless I parked in a permit bay in a different street. I'd just spent half hour looking for a parking space. I explained I had emailed the hotel twice regarding parking etc but never received a reply. It was my wifes birthday and was hoping they could do something special for her in the room. The room was okay but cold and needed some tlc. Burns on the carpet, cracked wall paper and the shower tray was blocked and overflowed. No towels in the room when we arrived although this was rectified. One small bottle of water between us for a 3 night stay. We also watched a crackhead from our window lighting up early morning taking his drugs and causing a disturbance. The rest of the staff were nice and the breakfast was okay. No fresh orange juice just orange cordial. Apple juice was watered down too. It wasn't an unpleasant stay but we expected a lot more for the money we paid. Not much information on the website either.
3 nachten verbleven in februari 2024
Reactie van Herve op 26 feb 2024
Good afternoon,Thank you very much for your stay.I am truly sorry if I came across as rude or shouting on check in. Please accept my sincere apologies as it was me who greeted you. The parking vouchers we sell are for the permit holders bay around the hotel and unfortunately the spaces outside are pay on display. I did try to offer the best & cheapest options for you to park and again it seems that I failed I am sorry.I am pleased to see that my colleagues did look after you and that your stay wasn't unpleasant.Over all I am sorry we did not meet your expectation.We will try to do better as we always do.Regards Herve

10/10 – Uitstekend

Marvin, Santa Monica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good stay for the weekend. Friendly and helpful staff. Room was a decent size and as described. Would stay here again.
2 nachten verbleven in februari 2024
Reactie van Herve op 26 feb 2024
Good afternoon,Thank you very much for your stay.I am delighted to read that you had a pleasant stay.We look forward to greeting you again soon.Best regards Herve

10/10 – Uitstekend

joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Eva op 5 feb 2024
Dear Joseph,Thank you for the amazing review.We hope to welcome you back soon Kindest regards

8/10 – Goed

Arantxa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Eva op 19 feb 2024
Dear Arantxa, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 – Uitstekend

Andreia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mum and Daughter
I wish I can stay more but was only 1night with my daughter…definitely we had a good time in Brighton 😊
1 nacht verbleven in december 2023
Reactie van Eva op 28 dec 2023
Dear Andreia,Thank you so much for your lovely review.It was a pleasure having you both here :)Looking forward to welcoming you again anytime soon!

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always a fab stay here
It's always a pleasure to stay with New Steine, even as a solo single room traveller. My latest trip was to the "infamous" room 206. The room IS small, but hardly surprising considering the excellent price. Whoever came up with the idea of the in-room shower unit (I think this is new since my last stay in that particular room) hats off! Advertised as shared bathroom, should read shared toilet.
1 nacht verbleven in december 2023
Reactie van Eva op 6 dec 2023
Dear Jim,It is always a pleasure to have you back :)Thank you for your lovely words!Looking forward to seeing you very soon

4/10 – Matig

Angelika

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The heating was not working we hot 2 small electric heaters for the big room it was just barable. The shower was electric and super slow impossible to wash my long hair, the sinks hot water was just dripping impossible to wash ha ds when opening cold water the sink was fliiding as couldn't drain well. The floor in shower was tilted and showerdoor was leaking so ut went all to the bedroom we had 2 towels on the floor to preven this from happening. And the toilet was next to bew with folding doors giving absolutely zero privacy for anyone to use the toilet.
1 nacht verbleven in december 2023
Reactie van Eva op 6 dec 2023
Dear Angelika,Thank you for your review and your constructive comments.We trust you reported it and our team dealt with it straight away, so we could have assisted accordingly.Nevertheless, I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. Best regards

10/10 – Uitstekend

Carl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cabby team.
Great time very useful for the pubs. Fabulous room really enjoyed it.
1 nacht verbleven in november 2023
Reactie van Eva op 16 nov 2023
Dear Carl,It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 – Uitstekend

Sophie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfectly convenient and comfortable, great beds and bathroom. Very cosy!
1 nacht verbleven in oktober 2023
Reactie van Eva op 17 okt 2023
Dear Sophie, thank you for your review and for staying with us! It is so nice to know that you have a lovely stay! We hope to welcome you back again soon. Best regards :)

8/10 – Goed

Judith

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Hotel was conveniently situated for the pier, shops, restaurants etc. Staff were friendly The room was well appointed but the wooden blinds were damaged, one curtain dropped down from the rail as hooks missing. Bathroom bin lid fell off so we fixed it and we fixed the bathroom light. Breakfast was a little disappointing. Fruit on one day only, cooked breakfast served lukewarm on cold plates. Good quality ingredients but could have been served hotter on warm plates. Plenty of refills of hot drinks and toast.
3 nachten verbleven in oktober 2023
Reactie van Reservations Office op 12 okt 2023
Dear Judith,Thank you for your review. I am delighted you enjoyed your stay with us and glad to hear the team made a good impression.We take your constructive comments which have been passed onto our team to look into. I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. Best regards

10/10 – Uitstekend

k

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super friendly and convenient
1 nacht verbleven in oktober 2023
Reactie van Eva op 10 okt 2023
Dear K,Thank you so much for your lovely review! :)

8/10 – Goed

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable and very clean, friendly and helpful hosts especially Oscar. Great location but not great parking.
2 nachten verbleven in september 2023
Reactie van Eva op 4 okt 2023
Dear Kevin:Thank you for taking the time to leave a review, glad to hear you had a wonderful stay! Glad to hear Oscar made a good impression too! We look forward to welcoming you again soon. Kind regards

2/10 – Ontzettend slecht

Lene

1 nacht verbleven in september 2023
Reactie van Herve op 19 sep 2023
Good afternoon,Thank you very much for your stay.I am truly sorry we did not meet your expectations.Please accept my apologies, we will try to do better next time.Best regards Herve

10/10 – Uitstekend

Kieron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room and friendly staff Location is pretty good too
1 nacht verbleven in september 2023
Reactie van Herve op 15 sep 2023
Good afternoon,Thank you very much for your stay and lovely commentsWe look forward to greeting you again in the near future.Best regards Herve

8/10 – Goed

Pauline

Positief: Netheid, personeel en service
Lovely staff
Lovely staff Close to beach Shame that there wasn’t really a bistro menu, but Oscar who was great supplied a good croque monsieur. Breakfasts extremely good and again lovely staff. Would stay again
2 nachten verbleven in september 2023
Reactie van Eva op 12 sep 2023
Dear Pauline,Thank you for your lovely review.We are glad to know that the team made a good impression and you found the breakfast suitable for your stay. We hope to welcome you back soon Kindest regards

10/10 – Uitstekend

Jack

2 nachten verbleven in augustus 2023
Reactie van Eva op 23 sep 2023
Dear Jack, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 – Uitstekend

Hitash

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Eva op 30 aug 2023
Dear Hitash,Thank you so much for your review!Looking forward to seeing you any time soon!

8/10 – Goed

Robert

1 nacht verbleven in augustus 2023
Reactie van Eva op 23 aug 2023
Dear Robert, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

8/10 – Goed

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reasonably good value for Brighton. Very small single room with bathroom across the corridor, perfect as a crash pad. Downside room hot and bed not the best but better than a lot of other places overall and very clean
2 nachten verbleven in augustus 2023
Reactie van Herve op 15 aug 2023
Good afternoon,Thank you very much for staying with us.I am delighted to read that enjoyed the room and value for money.We change our beds regularly and have just ordered new beds for all our single rooms, they should be with us in a week or so .Best regards

10/10 – Uitstekend

Denis

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Excellent all round,couldn't fault it.
3 nachten verbleven in augustus 2023
Reactie van Reservation op 14 aug 2023
Thank you very much for your lovely comment!Hope to welcome you againRegards

8/10 – Goed

sherri

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were great! Amazing location close to everything!
2 nachten verbleven in augustus 2023
Reactie van Herve op 11 aug 2023
Good afternoon,Thank you very much for your stay.I am delighted that you liked our friendly service location and more.We look forward to greeting you again soon.Best regards Herve

10/10 – Uitstekend

Viktor

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Für ein Nacht ist das Hotel ok.
Wir hatten das Hotel als zwischenstop gewählt. Leider das Badezimmer ist VIEL ZU KLEIN, man hat kaum Platz drin. Sonst ist das Hotel gut gelegen.
1 nacht verbleven in juni 2023
Reactie van Reservation op 8 aug 2023
Dear Viktor, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Eva op 27 jul 2023
Dear guest,Thank you for taking the time to leave a review, glad to hear you had a wonderful stay!

8/10 – Goed

Sarah

1 nacht verbleven in juli 2023
Reactie van Reservation op 24 jul 2023
Dear Sarah:It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 – Uitstekend

Christopher G

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Eva op 19 jul 2023
Dear Christopher,Thank you so much for your review!We hope to welcome you back again soon.Kindest regards

10/10 – Uitstekend

Natalie

2 nachten verbleven in juli 2023
Reactie van Eva op 18 jul 2023
Dear Natalie,Thank you for your great review!We hope to welcome you back soon Kindest regards

4/10 – Matig

Rob

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointed
In general, the room was nice, but I wouldn’t say it was worth £180 for one night. The bathroom was poorly designed whenever you had a shower it leaked and got underneath the laminate flooring you had to squeeze past the toilet which had the towel rail opposite to get to the sink. There was exposed pipe work and wiring in the bathroom and generally the fact that it was in the basement made it feel like an after thought! Although yes, it was five minute walk to the seafront it was quite expensive for a room only basis. Honestly, I have stayed in better hostels than this hotel!
1 nacht verbleven in juli 2023
Reactie van Eva op 19 jul 2023
Dear Rob,Thank you for your review and your constructive comments.We trust you reported it and our team dealt with it straight away, so we could have assisted accordingly.Nevertheless, I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. We hope to welcome you back again soon.Kindest regards

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Eva op 15 jul 2023
Dear Peter,Thank you for your review :)We hope to welcome you again. Kindest regards

8/10 – Goed

Mr Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly & helpful staff, perfectly clean & well situated for the beach & nearby cafes, restaurants & bars. No complaints at all.
3 nachten verbleven in juni 2023
Reactie van Eva op 4 jul 2023
Dear Martin:Thank you so much for your review.We are glad to know we are doing something right. Looking forward to seeing you any time soon!

10/10 – Uitstekend

Tony

1 nacht verbleven in juni 2023
Reactie van Eva op 28 jun 2023
Dear Tony, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

6/10 – Redelijk

Elmer

The staff are helpful.
3 nachten verbleven in juni 2023
Reactie van Eva op 14 jun 2023
Dear Elmer,Thank you so much for your lovely review.We are so glad to know that you found our staff helpful.Looking forward to welcoming you soon!

6/10 – Redelijk

W M

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good stay but basement room needs some updating
Three of us stayed in a triple room over a bank holiday weekend. New Steine has a great location, staff and breakfast. While the property was clean, we had a room in the basement that was damp and had likely experienced some water damage. It was in need of new flooring and paint, at a minimum. While it was nice that they had a triple room, we'd likely request a room on the main (if they have any) or on an upper floor in the future.
3 nachten verbleven in mei 2023
Reactie van Eva op 2 jun 2023
Dear guest,Thank you for your review and your constructive comments which have been passed onto our team to look into. It is with comments such as yours that we can constantly improve our services.We hope to welcome you back again soon.Kindest regards

8/10 – Goed

Danielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Eva op 30 mei 2023
Dear Danielle,Thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

8/10 – Goed

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
weekend away
Hotel was clean. Room was comfortable. Staff were very courteous. Excellent location for the old steine and the lanes.
2 nachten verbleven in mei 2023
Reactie van Eva op 23 mei 2023
Dear Paul,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

8/10 – Goed

Jenel

Reisde met een groep
Positief: Netheid, personeel en service
Lovely stay, the room needs some attention. Broken window blinds in the room, couldn’t close the middle window blind therefore couldn’t get changed in the room as people could see inside from the outside. Otherwise a decent distance from the pier and attractions
2 nachten verbleven in mei 2023
Reactie van Reservation op 8 mei 2023
Dear Jenel, Thank you for taking the time to leave feedback. Glad to hear the team made a good impression as well as our cleanliness and services.I'm sorry to hear about the blind I will have a word with the team and look into fixing these things as soon as possible. We hope to welcome you again. Kind regards

10/10 – Uitstekend

Lynda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location very friendly & helpful would certainly stay again
1 nacht verbleven in april 2023
Reactie van Eva op 20 apr 2023
Dear Lynda,It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service
Stuff
3 nachten verbleven in april 2023
Reactie van Eva op 15 apr 2023
Thank you Julia!Looking forward to welcoming you soon :)

6/10 – Redelijk

stephen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023
Reactie van Reservation op 27 apr 2023
Dear Stephen,Thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards

10/10 – Uitstekend

Luisa

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Herve, Oscar and the team were so accommodating and welcoming for our visit to Brighton for my mums birthday. They helped with our suitcases up to the top floor (and there were a lot of stairs!), and into the taxi and nothing was too much trouble, and also helped me with an order of Prosecco for my mum and kindly gave her a card and put swan towels in the room. The hotel itself was in a very convenient area and close by to everything in Brighton. The room was clean, quaint and just what we needed. Has to be one of the friendliest hotels I’ve stayed at in Brighton and I’ve been here a lot! Thank you for making our stay 😊
2 nachten verbleven in maart 2023
Reactie van Eva op 5 apr 2023
Dear Luisa,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay and it is great to read and know that we are doing something right!We hope to welcome you back soon Kindest regards

6/10 – Redelijk

Sven-Åke

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in maart 2023
Reactie van Reservations Office op 29 mrt 2023
Thank you for your review :) We hope to welcome you again. Kindest regards

10/10 – Uitstekend

Neil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel and great friendly staff. Quiet hotel not far from everything.
1 nacht verbleven in maart 2023
Reactie van Camille – GM op 14 mrt 2023
Dear Neil, Thank you for taking the time to leave a review, glad to hear you had a wonderful stay!Glad to hear the team made a good impression.We look forward to welcoming you again soon. Kind regards

10/10 – Uitstekend

Besim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Eva op 11 mrt 2023
Dear Besim:Thank you for your review :) We hope you will come back soon!

10/10 – Uitstekend

Rachel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel for the price in a great location that's a walkable distance from almost everything in Brighton. The staff are all lovely and very helpful, will definitely stay again!
2 nachten verbleven in maart 2023
Reactie van Eva op 11 mrt 2023
Dear Rachel:Thank you so much for your lovely review :) We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!