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Beoordelingen van The Charm Brighton Boutique Hotel and Spa

5 out of 5
The Charm Brighton Boutique Hotel and Spa
20-21 New Steine, Brighton, England

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 764 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 178 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 1004 beoordelingen" "

9,6/10

Netheid

9,8/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jan, Den Haag

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Reception Team op 10 jan 2024
Dear Jan,Thank you for choosing The Charm Boutique and taking the time to leave a 5-star review on Expedia. We're delighted to hear that you had a positive experience during your stay with us. If there's anything specific that stood out to you or any feedback you'd like to share, we'd love to hear it. We hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 – Uitstekend

Danny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van The Charm Team op 29 okt 2023
Dear Danny, thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2023
Reactie van The Charm Team op 26 feb 2023
Dear Mr. Jan, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Eugenia op 4 mrt 2020
Dear Valued Guest, Thank you for sharing your experience at “The Charm Boutique Hotel”. We are delighted to hear that you enjoyed your stay with us in all the details. We are really looking forward to welcoming you soon again. Sincerely, Eugenia Reception Team

10/10 – Uitstekend

Jos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay! Great staff, nice breakfast, we definitely will be back !
2 nachten verbleven in april 2019
Reactie van Solvita op 30 apr 2019
Dear Jos, Thank you so much for taking the time to review The Charm Hotel. Many thanks also for the maximum rating. I am very happy you had a great trip and you enjoyed what The Charm Boutique Hotel had to offer. Always will be a pleasure to welcome you back. Best Regards, Solvita, Reception Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goede ligging, heel vriendelijk personeel & uitgebreid ontbijt. We sliepen in een kamer op de benedenverdieping en konden goed de hogergelegen verdiepingen horen (rondstappen/douchen)
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Stefaan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zijn naam waardig
Mooi gerenoveerd hotel, ideaal en rustig gelegen en toch op wandelafstand van alles.

8/10 – Goed

Huma

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van The Charm Team op 26 apr 2024
Thank you for your feedback, Huma. We value your input and would love to hear more about your experience to better understand how we can improve. If there are any specific aspects of your stay that you feel could have been better or any suggestions you have for us, please feel free to share. Your insights are invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 – Uitstekend

Phillip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van The Charm Team op 27 apr 2024
Thank you for your review, Phillip. We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. If there are any areas where you feel we can further improve or if you have any suggestions for us, please don't hesitate to let us know. We value your input and aim to continually enhance our services to ensure that every guest has a memorable and enjoyable stay. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Sholee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, they immediately changed the feather duvets to synthetic as I am allergic to feathers and Expedia did not send request. Book direct. Amazing hotel
1 nacht verbleven in april 2024
Reactie van The Charm Team op 21 apr 2024
Dear Sholee, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 – Redelijk

Jeffrey, Crawley

Reisde met partner
Positief: Netheid, personeel en service
As some feedback for the property and those considering booking. The hotel isn't quite what I had expected. Essentially the property is an old house that has been refurbished to a high standard. It felt more like a guest house, than a boutique hotel if i'm completely honest. The cleanliness, decorations and breakfast (including the breakfast staff) in the hotel were all very good, but some things to note: - When my partner and I came to check in, the receptionist was having a chat with some of the guests in the lobby. It felt kind of awkward checking in because suddenly everybody just stopped chatting as soon as we arrived. I gave the receptionist my ID which she refused, as she wanted to take my name (she could have gotten this from my ID), and instead I told her my name in a lobby full of people who were now silent... not great for privacy or security. - The TV signal was very bad, and some channels are completely unwatchable - The sink makes a loud gargling noise when draining, and the bathroom extract is very loud (we had to turn this off before we went to sleep as it was too noisy, even with the bathroom door closed) - There is limited noise insulation inside the room from the communal areas outside. You wouldn't want to be stuck next to a noisy guest in this property. - There is no lift in the property, and some steep stairs, so not ideal for those with PWD's, or a lot of luggage. The stay was adequate but I probably wouldn't stay again if I'm honest.
1 nacht verbleven in maart 2024
Reactie van The Charm Team op 16 mrt 2024
Dear Jeffrey, Thank you for taking the time to share your feedback with us. We appreciate your detailed comments and are glad to hear that you found our cleanliness, decorations, and breakfast to be of a high standard.We apologize for any inconvenience you experienced during your stay with the TV signal, sink noise, bathroom extract, and noise insulation. In situations like this, we highly encourage guests to contact our Reception, who is available to assist with any arising issues and ensure a wonderful stay for all guests. We regret that this option seems not utilized during your stay. Please accept our apologies for any disruption caused, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards,

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love Brighton, fantastic history and shopping!!
1 nacht verbleven in maart 2024
Reactie van The Charm Team op 13 mrt 2024
Dear Steven, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Rosie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay for a hen do. 3 rooms, very attentive staff. Rooms were lovely and clean, had hot drink making facilities. Very comfortable beds. Breakfast was amazing, toast made to order, buffet breakfast or could order from menu. Only let down was the struggle to find parking but this isn’t anything the hotel did wrong, the permit given was super helpful, along with the map. Great stay, will be back again
1 nacht verbleven in maart 2024
Reactie van The Charm Team op 10 mrt 2024
Dear Rosie, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Rebekah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really enjoyed our stay at The Charm Hotel, we stayed in a beautiful room with a sea view. Large space, clean and well styled. The building itself has some wear and tear like many in Brighton.
1 nacht verbleven in maart 2024
Reactie van The Charm Team op 9 mrt 2024
Dear Rebekah, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Nicholas, Hitchin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
1 nacht verbleven in februari 2024
Reactie van Reception Team op 26 feb 2024
Dear Nicholas,Thank you for taking the time to leave us a review!We're delighted to hear that you had a great stay with us at the Sea Spray Hotel. Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your experience with us.If you have any specific feedback or suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards,

10/10 – Uitstekend

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice boutique hotel with lovely staff. Breakfast was delicious.
1 nacht verbleven in februari 2024
Reactie van The Charm Team op 21 feb 2024
Dear Mike, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Rhys

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Brilliant stay at The Charm. The service from reception staff to breakfast staff was excellent. Really friendly and room was excellent. Will defo return.
1 nacht verbleven in februari 2024
Reactie van The Charm Team op 21 feb 2024
Dear Rhys, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Jackie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Very comfortable with excellent facilities and delicious breakfast. The staff were very helpful. Conveniently placed for the seafront and the heart of Brighton
3 nachten verbleven in februari 2024
Reactie van Reception Team op 21 feb 2024
Dear Jackie,Thank you so much for taking the time to leave such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you found our hotel lovely and comfortable, and that you enjoyed our excellent facilities and delicious breakfast offerings.It's fantastic to know that our staff were able to assist you during your stay and that you found our location convenient for exploring the seafront and the heart of Brighton.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.Warm regards,

10/10 – Uitstekend

joganandaraja

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staffs are very nice and polite.specialy Daniella.also the breakfast is very very nice.
2 nachten verbleven in februari 2024
Reactie van Reception Team op 18 feb 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff, especially Daniella, to be very nice and polite. It's also wonderful to know that you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future! If you have any further comments or requests, please feel free to reach out.Warm regards,

10/10 – Uitstekend

Paul

1 nacht verbleven in januari 2024
Reactie van The Charm Team op 2 feb 2024
Dear Paul, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Antonio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in januari 2024
Reactie van The Charm Team op 2 feb 2024
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Karla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely
Lovely place with sea view
1 nacht verbleven in januari 2024
Reactie van The Charm Team op 2 feb 2024
Dear Karla, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van The Charm Team op 25 jan 2024
Thank you for taking the time to leave such a kind review. We're delighted to hear that you had such a great experience and we're glad we could make your stay a memorable one. Kind regards,

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Good hotel
Huge very clean and comfortable room, but it was below the main entrance and at the bottom of the stairs so at times it was very noisy. The heating did not come on until 17.00 and at times during our stay it the outside temp was below zero on the afternoon we we went back to our room early it was freezing. But overall a lovely hotel and we would recommend it.
2 nachten verbleven in januari 2024
Reactie van Reception Team op 23 jan 2024
Dear David,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our hotel to be very good, with a huge, clean, and comfortable room. Your recommendation is greatly appreciated.We apologize for any inconvenience caused by the noise at times, especially given the location of your room. We understand the importance of a peaceful stay and will look into ways to address this concern to enhance the overall experience for our guests.Regarding the heating issue, we apologize for any discomfort you experienced. We will investigate the matter to ensure the timely activation of heating to provide a warm and cozy environment for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

10/10 – Uitstekend

Jennie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely pretty hotel
This boutique was stunning. The decor as you enter was so lovely and welcoming. The staff were friendly and very helpful. Our room was the family basement suite and it was huge. We stayed 2 nights and had a lovely time.
1 nacht verbleven in januari 2024
Reactie van Reception Team op 23 jan 2024
Dear Jennie,Thank you for choosing to stay at our boutique hotel and for sharing your wonderful feedback. We are thrilled to hear that you found our hotel stunning, with lovely and welcoming decor.It's delightful to know that our staff contributed to your positive experience by being friendly and very helpful. We take pride in providing excellent service to our guests, and your kind words are truly appreciated.We're glad you enjoyed your stay in the family basement suite and that it met your expectations with its spaciousness. We aim to create a comfortable and enjoyable atmosphere for all our guests, and we're pleased to hear that you had a lovely time during your two-night stay.Thank you for taking the time to share your positive experience, and we look forward to welcoming you back for another memorable stay in the future.Best regards,

10/10 – Uitstekend

Laura

1 nacht verbleven in januari 2024
Reactie van Reception Team op 11 feb 2024
Thank you for your feedback, Laura. We're glad to hear that you had a great experience during your stay! If you have any further comments or if there's anything we can assist you with, please feel free to let us know. We hope to welcome you back again soon for another wonderful stay.

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely boutique hotel. Attentive staff, comfortable room and the breakfast was excellent. Highly recommend.
2 nachten verbleven in december 2023
Reactie van Reception Team op 21 jan 2024
Dear Sharon,Thank you for your delightful review! We're thrilled to hear that you enjoyed your stay at our boutique hotel. It's wonderful to know that our staff's attentiveness, comfortable rooms, and excellent breakfast contributed to a positive experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Brighton.Best regards,

10/10 – Uitstekend

Joana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience.
1 nacht verbleven in januari 2024
Reactie van Reception Team op 16 jan 2024
Dear Joana,Thank you for sharing your feedback! We're thrilled to hear that you had an amazing experience during your stay with us. If there's anything specific you loved or any suggestions you have, feel free to let us know. We look forward to welcoming you back for another wonderful stay.Best regards,

8/10 – Goed

Charlotte

Reisde met partner
Positief: Personeel en service
We had a pleasent stay, ideal location.
1 nacht verbleven in januari 2024
Reactie van Reception Team op 14 jan 2024
Dear Charlotte,Thank you for sharing your experience with us. We're glad to hear that you had a pleasant stay and found our location ideal. Your feedback is valuable to us.If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them. We hope to welcome you back to The Charm Boutique in the future.Best regards,

10/10 – Uitstekend

Bianca

Nice Place Very Kind Stuff Good breakfast
2 nachten verbleven in januari 2024
Reactie van Reception Team op 10 jan 2024
Dear Bianca,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay at The Charm Boutique. It's wonderful to know that you found our place nice and our staff kind. We're also pleased that you enjoyed the breakfast. If there's anything specific you loved or if there are any suggestions you have for us, please feel free to share. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 – Goed

Kim

1 nacht verbleven in december 2023
Reactie van Reception Team op 7 jan 2024
Kim, thank you for taking the time to leave a rating. We hope you enjoyed your stay at The Charm Boutique. If you have any specific feedback or suggestions, feel free to share them with us. We strive to provide an exceptional experience for our guests and appreciate your input. If your travels bring you back to Brighton, we'd be delighted to host you again.Best regards,

10/10 – Uitstekend

Lex

2 nachten verbleven in december 2023
Reactie van The Charm Team op 2 feb 2024
Dear Lex, your feedback is extremely valuable to us and we are grateful for your support. We are committed to providing our guests with comfortable and enjoyable stays, and we are glad that we were able to meet your expectations.

6/10 – Redelijk

Liam

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Great hotel just a few issues
Hotel and staff were lovely however the room was way too hot even with the radiator off and window open during the whole stay however when complained the receptionist gave me the air con remote which made it more comfortable. Pillows are useless and probably worst I have experienced even three pillows did nothing. Breakfast is served way too late at 8am afye stopping in hotels every week I have never come accross a hotel that has started breakfast later than 7am! Ended up going out for breakfast everyday which wasn't great after paying for it. And to top it all off the fire alarm went off on the morning we were checking out and we wanted to sleep in as we had a cooler room but couldn't with no apology on checkout to the inconvenience
3 nachten verbleven in december 2023
Reactie van The Charm Team op 2 feb 2024
Dear Liam, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced during your stay. We appreciate your feedback, as it helps us improve our services. Rest assured, we will try to address all issues you mentioned. Your satisfaction is our priority, and we hope to welcome you back for a much-improved stay. Best regards,

10/10 – Uitstekend

Callum

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear Callum, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

8/10 – Goed

Gillian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room. Excellent breakfast. Wi-fi poor in the room. We parked our car in the street outside and it was broken into, fortunately they only got a weekend bag of dirty washing. Not the fault of the hotel, which was excellent
1 nacht verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear Gillian, Thank you for taking the time to write us a review! We're so glad to hear that you enjoyed your stay with a nice room and an excellent breakfast. We are also very sorry for any inconvenience the wifi may have caused you during your stay. We will check and upgrade the service soon. We hope to have the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 – Uitstekend

Antonio

Positief: Voorzieningen
Very convenient, friendly staff, affordable hotel..
2 nachten verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 – Redelijk

PUVANESWARY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear Puvaneswary,Thank you so much for taking the time to write an email to us! We are also very sorry for any inconvenience we may have caused you during your stay. We hope you can let us know in detail to improve our service in the future. Once again, thank you so much, and we hope to welcome you next time!

10/10 – Uitstekend

IGNATIUS

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very polite, courteous and professional. The room was and facilities were ok. The only real downside is the very limited parking and even when you do get parking for their street, it’s almost three time the cost on other streets (on pay by phone)
2 nachten verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear Ignatius, We appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. We are also very sorry for any inconvenience that parking may have caused you. That's why we always send the parking situation information in Brighton in advance for all of you to arrange before arriving. We hope to have another chance to welcome you back here soon. Kind regards,

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Polite, friendly and helpful staff. Excellent breakfast.
1 nacht verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear Susan, We appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful hotel stuff, who deserves five stars! Cozy Christmas decoration and familiar atmosphere at the hotel. Location to the city center was top.
4 nachten verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear our lovely guest, we appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 – Uitstekend

Tom

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super comfy bed, lovely staff, great breakfast. Amazing value for money. Will definitely be back. Probably the best hotel we’ve stayed in Brighton.
1 nacht verbleven in december 2023
Reactie van The Charm Team op 3 jan 2024
Dear Tom, we appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 – Uitstekend

Gillian

1 nacht verbleven in december 2023
Reactie van The Charm Team op 16 dec 2023
Dear Gillian,Thank you for taking the time to leave a perfect rating for your recent stay at our hotel. We're delighted to see that you had a great experience. If you ever have any specific feedback or suggestions, feel free to share them with us. We appreciate your support and hope to welcome you back for another wonderful stay.Best regards,

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Reception Team op 11 dec 2023
Thank you for your amazing review, we hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Reception Team op 7 dec 2023
Thank you for taking the time to leave a perfect rating! We appreciate your feedback, and we're thrilled to hear that you had a great experience. If you ever have any specific comments or suggestions you'd like to share, feel free to reach out. We look forward to hosting you again in the future.Best regards,

10/10 – Uitstekend

pantelis

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff!! Drago, Kristina, Annalisa, Lilly and all the rest of the crew absolutely amazing!! Top notch breakfast! Extra, extra cleanliness and professionalism at all levels.. looking forward to visiting soon again!!!
2 nachten verbleven in november 2023
Reactie van Reception Team op 7 dec 2023
Dear Steve,Thank you for taking the time to share your positive rating! We're glad to see that you had a great experience during your stay. If you have any specific feedback or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future!

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loveky
1 nacht verbleven in december 2023
Reactie van Reception Team op 7 dec 2023
Dear Anthony,Thank you for sharing your feedback! We're delighted to hear that you found your experience lovely. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful stay.Best regards,

10/10 – Uitstekend

Steve

1 nacht verbleven in december 2023
Reactie van Reception Team op 7 dec 2023
Dear Steve,Thank you for taking the time to share your positive rating! We're glad to see that you had a great experience during your stay. If you have any specific feedback or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future!

8/10 – Goed

Mathilda, HAVERFORDWEST

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were on the top floor and I found climbing the stairs very difficult as I am nearly 80 years old. Otherwise no complaints
3 nachten verbleven in december 2023
Reactie van Reception Team op 7 dec 2023
Dear Mathilda,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your comment about the difficulty of climbing the stairs, and we apologize for any inconvenience it may have caused. Please note that we value the comfort of all our guests, and your input helps us improve. If you plan to stay with us again, please let us know your preference for a room on a lower floor, and we will do our best to accommodate your needs.We hope to welcome you back for another stay and wish you safe and pleasant travels.Best regards,

10/10 – Uitstekend

Jonathan

1 nacht verbleven in december 2023
Reactie van Reception Team op 5 dec 2023
Dear Jonathan,Thank you for taking the time to rate us 10 out of 10! We're delighted to hear that you had a positive experience during your stay. If you have any specific feedback or if there's anything you particularly enjoyed, feel free to share it with us. Your satisfaction is our priority, and we hope to welcome you back for another excellent stay.Best regards,

10/10 – Uitstekend

Vanessa, Kingston-upon-Thames

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here are the best thing about this hotel. So friendly and accommodating. The staff at breakfast were efficient and helpful and the breakfast itself seemed to offer all that you could ask for. The only downside s parking can be difficult. There is a municipal car park less than 5 mins walk away but it's not for those who own larger cars as the spaces are tight and the access ramps are quite narrow.
1 nacht verbleven in december 2023
Reactie van Reception Team op 5 dec 2023
Dear Vanessa,Thank you for choosing our hotel and for sharing your positive experience. We are delighted to hear that our staff, especially at breakfast, made your stay memorable with their friendliness and efficiency. We appreciate your feedback about the parking situation, and we'll certainly explore ways to enhance this aspect for our guests. Your satisfaction is our priority, and we look forward to welcoming you back on your future visits.Warm regards,