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Beoordelingen van Flagship Winford Manor

3 out of 5
Flagship Winford Manor
Old Hill, Winford, Bristol, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 200 van 543 beoordelingen" "
Gastenscore: 8 - Goed. 200 van 543 beoordelingen" "
Gastenscore: 6 - Redelijk. 92 van 543 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 543 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 543 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Mixed feelings...
Not far from the airport, room is fine, with cooker etc in the room. Excellent catering service (outsourced) which is nice, bc hotel is in the middle of nowhere. BUT.... .....not recommend falling sick and being a solo traveller! No basic medication available at reception, nor the will to find another solution or being helpful otherwise. Not even calling a taxi, but kicked out of the room at eleven instead. No mercy policy.. They couldn't care less if you drop dead; as long as it's not there :((
1 nacht verbleven in april 2021
Reactie van Jake op 14 mei 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Jake

10/10 – Uitstekend

Ineke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
top locatie en super vriendelijk onthaal !
Heel mooie locatie en imposant verblijt - fantastische mensen - heel hartelijk en super service!
1 nacht verbleven in oktober 2018
Reactie van Jake op 14 mei 2021
Hi, Ineke! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Jake

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Useful for the airport, nice location but accommodation is very basic.
Reactie van Jake op 14 mei 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jake

10/10 – Uitstekend

GJ, Almere

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unexpected gem close to the airport
Great manor house located in the hills around Winford. The airport is just 5 min away. This hotel is prepared for travellers who need to get up early and fly. Breakfast starts at 3am and it has a wide variety. For guests who don't have a car, there is a shuttle service available.
Reactie van Jake op 14 mei 2021
Thank you so much for the amazing feedback! We will put in our efforts to provide consistent service every time. Regards, Jake

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
Reactie van Jake op 14 mei 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jake

8/10 – Goed

Epi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Jake op 14 mei 2021
We are glad to see that you have rated us positively! Do give us more chances to enhance your experience with us. Regards, Jake

8/10 – Goed

Bing, Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 minutes from airport
Good clean hotel en beautiful environment just 5 minutes driving from Bristol Airport Hotel. Perfect if you arrive in the evening or at night at Bristol Airport or leave very early from this airport. Next to the historic looking front of the hotel they build a new part of the hotel with simply but good new hotelrooms. Friendly staff.
Reactie van Jake op 14 mei 2021
Thank you so much for the amazing feedback, Bing! We will put in our efforts to provide consistent service every time. Regards, Jake

2/10 – Ontzettend slecht

Steven

1 nacht verbleven in augustus 2021

4/10 – Matig

Mark

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2021

8/10 – Goed

Helen

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Good value for money
The rooms were clean but there was no housekeeping available during the three nights of our stay. We had to ask for more milk and tea which was not a problem. No breakfast was available, but dinner was. This was of good quality for the price. The rooms are slightly tired, but probably suffering from lack of use during Covid restrictions. Very few staff on site, but those that were, very helpful and pleasant. The situation of the hotel was lovely and quiet and very handy for Bath and Bristol which were the reasons for our stay.
3 nachten verbleven in juli 2021

8/10 – Goed

Laina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juni 2021

10/10 – Uitstekend

Liam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, fantastic value for money.
Great service, polite and helpful staff and a lovely room. Will be staying again in the future.
1 nacht verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really liked this place. The view was nice and it really exceeded my expectations.
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds
1 nacht verbleven in juni 2021
Reactie van Ahmad op 11 jun 2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Ahmad

8/10 – Goed

Francesca

Positief: Netheid, personeel en service
Nice 🙂
Really nice place, very basic but did what it needed to do!
1 nacht verbleven in juni 2021
Reactie van Walter op 8 jun 2021
Thank you for your sweet words, Francesca. We hope to give you a consistent service every time. Regards, Walter

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked 2 delux double rooms but at the check in time, we were told 1 delux and 1 normal double room booked. Expedia booking was for 2 delux double rooms. We missed out somehow and eventully paid a small fee to upgrade one room. Bit unfair to charge us again for which we had paid already. Can we get the refund?
1 nacht verbleven in mei 2021
Reactie van Jon op 1 jun 2021
Hi, thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Jon

6/10 – Redelijk

Lisa

Negatief: Netheid
Adequate
When I arrived, the smell in reception was fairly unpleasant, bit like drains that are backed up. Left to struggle up 2sets of stairs with bags and as a token gesture at the top of the stairs asking if I wanted a hand... pointless really. Would have been nice for someone to just carry one I’m not into wanting people to carry all my stuff I’ll manage but if roles were reversed, I would have offered. On the face of it the rooms are ok. However, when you have a big room that you paid extra for it’s completely pointless putting a tiny tv in the furthest corner away from the bed... talking about the bed, stripped it off because I used to clean for a living and know how time saving this is for the staff and I found a blood stain on the mattress cover 😬Big no no, never never is that acceptable on a bed! And disappointingly this was what actually made me decide to write this. Every thing was ok, generally the shower was nice the view was good... but that’s it.
1 nacht verbleven in mei 2021
Reactie van Leo op 30 mei 2021
Apologies for the problems you had faced, Lisa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
2 nachten verbleven in mei 2021
Reactie van Bella op 26 mei 2021
Hi, Susan! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Bella!

8/10 – Goed

Martin

Positief: Netheid, personeel en service en comfort kamer
Great over night stay
Lovely Hotel set in impressive grounds. Great for the night we stayed.
1 nacht verbleven in mei 2021

2/10 – Ontzettend slecht

Luke

Negatief: Personeel en service
Misleading Check-In Information - Avoid
Wasn't able to stay due to misleading information around check-in times meaning that upon arrival no-one was there to check me in. Check in closes at 10pm and not 12 as instructed on the website. Had to drive 3h in appalling weather as a result. Very annoyed.
1 nacht verbleven in mei 2021
Reactie van Tony op 23 mei 2021
Hi, Luke. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Tony

8/10 – Goed

Lynette

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lino
1 nacht verbleven in mei 2021
Reactie van Leo op 14 mei 2021
Hi, Lynette! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location hotel
Fantastic location and grounds. Room of a good standard very comfortable.
2 nachten verbleven in maart 2021
Reactie van Leo op 9 apr 2021
Thank you for your appreciation, Paul! We hope to give you a consistent service every time. Regards, Alex

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid
2 nachten verbleven in maart 2021
Reactie van Leo op 17 apr 2021
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

6/10 – Redelijk

Geoffrey

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in maart 2021
Reactie van Leo op 25 mrt 2021
Hi, Geoffrey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

10/10 – Uitstekend

Michael

1 nacht verbleven in maart 2021
Reactie van Leo op 27 mrt 2021
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Alex

8/10 – Goed

robin

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in maart 2021
Reactie van Mike op 14 mrt 2021
We are glad to see that you have rated us positively, Robin! Do give us more chances to enhance your experience with us. Regards, Mike

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One to revisit
Impressive, welcoming service in difficult conditions.(hotel has closed temporarily- covid) Delighted to be able to get food & drink(£5 a pint of stella, £3 a half!- just wrong). Unfortunately everyone had the same idea about food my first night-waited over an hour, then no tartare despite being advertised. Pleasantly surprised to be able to stream football, even if no whatsap picture (it is in the country!)
4 nachten verbleven in december 2020
Reactie van Bella op 24 dec 2020
Thanks for the positive rating, Peter! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Bella!

6/10 – Redelijk

claire, Yorkshire

Reisde met partner
Positief: Netheid
Have stayed before and happy with hotel but rather worried that we had not been instructed that the hotel was In Tier 3 when booking - the hotel didnt accept responsibility for not informing us and said was down to booking agent - felt that someone should have told us prior to the booking
1 nacht verbleven in december 2020
Reactie van Adam op 11 dec 2020
Sorry for the unpleasant experience you had with us, Claire! Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Adam

8/10 – Goed

Mike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2020
Reactie van Leo op 11 dec 2020
Thanks for the positive rating, Mike! Hope to welcome you again soon. Regards, Barbara

10/10 – Uitstekend

Lesley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value
Very good value for money, the room delivered meal ( Covid restrictions )was excellent and the choice of dishes on the menu great. No breakfast unfortunately again due to Covid but a great place to overnight for Bristol airport. Friendly helpful staff and the place itself is in a lovely location with gardens and country outlook.
1 nacht verbleven in december 2020
Reactie van Leo op 9 dec 2020
Hi, Lesley! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Barbara

8/10 – Goed

Omar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2020
Reactie van Leo op 30 nov 2020
We appreciate your feedback, Omar! Have a wonderful day ahead. Regards, Alex

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place to stay very welcoming very friendly, Our room was lovely so spacious and the bathroom very big too couldn’t really fault it would happily stay again 😁
1 nacht verbleven in november 2020
Reactie van Jacob op 7 nov 2020
Hi, Steven! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jacob!

10/10 – Uitstekend

Kayleigh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good small room, great value for money. Lovely and warm
2 nachten verbleven in oktober 2020
Reactie van Leo op 3 nov 2020
Thanks for sharing your valuable feedback, Kayleigh! We will surely work on this to enhance your experience in the future. Regards, Alex

10/10 – Uitstekend

angela, Wimborne, Dorset

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We just wanted a bed for the night for a flight arriving at Bristol Airport in the early hours. The room was only £25, so I wasn't expecting much. It was warm, clean and comfortable and we had a good night's sleep. Perfect! No breakfast available but we knew about this in advance. Very impressive at such a cheap price, definitely recommend.
1 nacht verbleven in oktober 2020
Reactie van Grace op 29 okt 2020
Thank you for rating us, Angela. We have duly noted your feedback and ensure better services in the future. Regards, Grace

8/10 – Goed

Hugh

1 nacht verbleven in oktober 2020
Reactie van Justin op 7 nov 2020
Glad to see that you have rated us positively, Hugh. Do give us more chances to delight you in the future as well. Regards, Justin

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2020
Reactie van Jaime op 22 okt 2020
Glad to see that you have rated us positively. Do give us more chances to delight you in the future as well. Regards, Jaime

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay, location and service was good. However, it stated that there was a free shuttle bus service. When I phoned from Bristol Airport to find out where I got the shuttle bus from I was told no shuttle only taxi! The taxi was £12 each way!! That added a lot onto the cost. If I knew this before I would have stayed at the Airport. I would like to be reimbursed for the full amount £24 as it was very miss leading.
1 nacht verbleven in oktober 2020
Reactie van Bella op 19 okt 2020
Hi, Heather! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Bella!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Renovation work needs to be completed, then relaunched. Very poor quality uncomfortable bed. Staff excellent!
1 nacht verbleven in oktober 2020
Reactie van Leo op 15 okt 2020
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Leo

10/10 – Uitstekend

Linda

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020
Reactie van Leo op 9 okt 2020
Thanks for the positive rating, Linda! Hope to welcome you again soon. Regards, Leo

10/10 – Uitstekend

james

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just what we needed
Needed a place to stay near the airport as we had a super early flight the next day. The room was clean and had a private bathroom. We were able to eat dinner in the bar. The staff were really friendly.
1 nacht verbleven in september 2020
Reactie van Karen op 8 okt 2020
Hi, James. We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Karen

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely
At the end of the day this hotel offers good value for money, so people who are expecting 5 star accommodation need to book what they expect. We used this hotel as a base to visit various places in the Bristol/Bath area and we weren't disappointed. On arrival the lovely lady on reception greeted us and guided us to our room, which is something we're not used to, she helped us with operating the heating system and gave us directions to local amenities. Currently the restaurant isn't serving breakfast due to covid so I suggest taking some stuff with you like we did. We did however eat dinner at the restaurant a few times and the food was really good, as was the service. The room was basic but very large, spacious and clean. The bed was one of the comfiest I've ever slept on. The shower was amazing, 2 heads, heavenly. There's a lovely garden area for nice views and walking. Not really sure why some people are dissatisfied with this hotel, it's good value for money and very comfortable. I highly recommend.
2 nachten verbleven in september 2020
Reactie van Leo op 3 okt 2020
Hi, Nicholas! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

10/10 – Uitstekend

Zoë

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Outstanding customer service at the venue
Excellent customer service. The guy on reception went above and beyond to help us and couldn’t have been more helpful. Rooms were great. Food was lovely. Only problem was the underfloor hearing didn’t seem to work and the room was chilly. Would definitely go back there again.
1 nacht verbleven in september 2020
Reactie van Leo op 2 okt 2020
Thank you for your appreciation, Zoë! We hope to give you consistent service every time. Regards, Leo

8/10 – Goed

Edouard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020
Reactie van Leo op 3 okt 2020
Thanks for the positive rating, Edouard! Hope to welcome you again soon. Regards, Leo

8/10 – Goed

Alan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020
Reactie van Leo op 26 sep 2020
Hi, Alan! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Leo

8/10 – Goed

Andy, Rheinland-Pfalz

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Very quiet area. Towels and bedding clean. Bed comfortable. Freindly and helpful staff. However the bathroom light with a movement sensor is a very bad idea as it stays on for a good 15 minutes after use and is very bright meaning if you get up in the night be prepared to be wide awake! Also uncaring guests leaving at 0500 (presumably for the airport) were very loud!
1 nacht verbleven in september 2020
Reactie van Ammy op 20 sep 2020
Hi, Andy! Thanks for rating us positively and we are sorry for the inconvenience that has caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Leo

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2020
Reactie van David op 20 sep 2020
Thank you for the positive rating.Looking forward to your continuous love and support. Regards, David!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Comfort kamer
Shabby and run down
The bedding was clean.. but that was about it. The shower leaked more from the hose than from the shower head. The carpet had lots of unknown stains ao I don’t know how clean it was- I never touched the floor barefoot. The sofa and walls were scuffed and had random stains. They were the most uncomfortable beds I have ever slept on, soft and lumpy. I’ve left with a sore neck. Thankfully I didn’t stay longer than 2 nights. We asked one receptionist for a refill of tea and milk before we went out and arranged to pick it up on our return, the night receptionist was on when we got back and he had no idea what we were talking about and tried to give me one tea bag and one small carton of milk... he then disappeared to get more thankfully as there were two of us!! The whole entire place looks like it needs a good clean and some TLC both inside and out. I would not go back.
2 nachten verbleven in september 2020
Reactie van Joey op 18 sep 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joey

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Excellent value for money. Clean and comfortable . Friendly and helpful staff. Well recommended.
1 nacht verbleven in september 2020
Reactie van Ammy op 18 sep 2020
Thank you for your appreciation, Matthew! We hope to give you consistent service every time. Regards, Leo

8/10 – Goed

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good overnight stay
the hotel was comfortable, a little bit out of the way. Which wasn't s problem. Staff friendly and helpful.. The only down side was no breakfast due to the covid.
1 nacht verbleven in september 2020
Reactie van Charlie op 17 sep 2020
Thank you so much for the positive rating, Alan! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Charlie

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worst hotel I have ever stayed in. The room was not cleaned properly, there was a dead spider in the wardrobe and cobwebs on all of the paintings on the walls. When booking the room at this hotel, it was advertised as providing a complimentary breakfast, however upon arrival at the hotel we were told this was not available. It is still being advertised on the website now but is not being provided. When I questioned this at the front desk, I was provided with an email address to contact to complain which I did. I emailed and did not receive a response and had to telephone on numerous occasions to try and get a response. Still they did nothing about it, but disconnected my call every time! I would not recommend OYO hotels to anybody!
1 nacht verbleven in augustus 2020
Reactie van Joey op 18 sep 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joey