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Beoordelingen van Beaulieu Hotel

4 out of 5
Beaulieu Hotel
Beaulieu Road, Beaulieu, Brockenhurst, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 59 van 186 beoordelingen" "
Gastenscore: 8 - Goed. 67 van 186 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 186 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 186 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 186 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

8,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Debs

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a fantastic stay. The room was immaculate and I could use the lift to our room. (OA in knees) The shower was gorgeous. We came for a memorial which was in the chapel nearby and then refreshments at Buckners Hard. The staff were amazing and did very well, even though a bit understaffed for a while. The food was amazing and delicious. We will, definitely stay again. See more of the sights and the ponies 🥰 Thank you ☺️
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Adam

1 nacht verbleven in april 2024

8/10 – Goed

Hayden

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Was lovely but floor boards noisy could hear everyone walking to there rooms
1 nacht verbleven in maart 2024

8/10 – Goed

Claire

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Freddie

Positief: Netheid, comfort kamer
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Michelle

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Anne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beaulieu Inn
The on line information matches the pictures, beautiful setting with walks across the road, horses roaming free. Pub next door is so convenient for drinks and food. Lovely atmosphere.
1 nacht verbleven in december 2023

6/10 – Redelijk

Joseph

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Lloyd

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall incredibly disappointing
This hotel could be so much better. The receptionist was lovely and the area excellent but the building is incredibly neglected with stained carpets throughout. Worse though was the restaurant with an already limited menu limited to almost non-existent because someone had forgotten to order food for the kitchen to prepare. This was exacerbated by the restaurant manager squeakily repeating that it was not his fault 🙄 That said, breakfast was a pretty sorry affair with a poorly prepared and tasteless full English.
2 nachten verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Comfort kamer
Great on the surface but could be better
Initial impressions…outside looks great, bar and dining areas very cosy and inviting. Had to wait 10minutes at reception as no-one around. Although a sign on desk did say ‘back shortly’ I just wanted to check in after a long day. Was told I was upgraded as I was a late check in which was a nice touch! The Room was a decent size, warm and quiet. However, felt room was basic, no towels, bottle of water was empty and there was rubbish in the bin. Room was clean and beds were made up so obviously the cleaner left in a hurry! I was offered a complimentary drink at the bar as a result of this. Wifi in room 15 has a poor signal. The TV was ok but could really do with updating. TV guide didn’t work. Overall room was ok but nothing special. Didn’t eat at restaurant but again looked cosy. Would I stay again? Probably yes, but that’s because of its location in the middle of a beautiful area.
1 nacht verbleven in november 2023

4/10 – Matig

Mark

Reisde met familie
Negatief: Netheid, personeel en service
Wrong cake!
We stayed for my wife’s birthday. The place needs some serious Maintenance and there were never any staff around. The ‘drift’ restaurant is chaotic. They had run out of many things. I had pre-arranged for the kitchen to make us a birthday cake. Despite me clarifying that we wanted a chocolate cake we got a jam sponge cake which we were all disappointed with.
2 nachten verbleven in november 2023

6/10 – Redelijk

Clare

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
The room was very dated with paper hanging from the ceiling, the bathroom was in need of a lot of tlc and had all the paper and paint hanging off, didn’t even want to shower in it
1 nacht verbleven in oktober 2023
Reactie van Alysha - Senior Receptionist op 24 okt 2023
Dear Clare, Thank you for taking the time to review your stay with us and we are sorry that it didn't meet our usual high standards. We will be looking into your feedback and passing onto the appropriate teams to improve. We hope to welcome you again soon!Kind RegardsAlysha - Senior Receptionist

8/10 – Goed

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Alysha - Senior Receptionist op 24 okt 2023
Dear Phillip, Thank you for your high rating of your stay with us at the Beaulieu Inn Hotel. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back soon!Kind regards, Alysha - Senior Receptionist

8/10 – Goed

Martin

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Alysha - Senior Receptionist op 24 okt 2023
Dear Martin, Thank you for taking the time to review your stay. We are dissapointed to see that you marked us quite low. We hope that you come to visit us again soon. Kind regards, Alysha - Senior Receptionist

10/10 – Uitstekend

Joseph

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing location surrounded by beauty
2 nachten verbleven in september 2023
Reactie van Alysha - Senior Receptionist op 24 okt 2023
Dear Joseph, Thank you for taking the time to review your stay. We are so lucky to be situated right in the heart of the Forest and are even luckier to be able to share this with our guests. We hope that you come to stay with us again soon!Kind regards, Alysha - Senior Receptionist

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were very helpful
2 nachten verbleven in september 2023
Reactie van Alysha - Senior Receptionist op 24 okt 2023
Dear guest, Thank you for such a lovely review. We are so glad that you loved us here at the Beaulieu Inn. We will be sure to pass your comnments onto the team. We look forward to welcoming you back soon!Kind regards, Alysha - Senior Receptionist

8/10 – Goed

Craig

Positief: Netheid
1 nacht verbleven in september 2023
Reactie van Alysha - Senior Receptionist op 24 okt 2023
Dear Craig, Thankyou for taking the time to review your stay. We are dissapointed to ses that you gave such a low rating for us. We hope that you return to the Beaulieu In again soon and enjoy a better stay the Beaulieu Inn way. Kind regards, Alysha - Senior Receptionist

8/10 – Goed

Julie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely spot. Pleasant helpful staff. Nice decor and ambience. Lovely garden and lounge areas. Had to go to the building next door for meals which might not be ideal in the rain. Few issues with keeping the window open, noise from the road and shower wasn’t the best but non of this really mattered. Really enjoyed our stay.
2 nachten verbleven in september 2023

6/10 – Redelijk

Briony

Reisde met partner
It was comfortable but bedside light not working. Very limited menu on Sunday. Inadequate garden considering surroundings of new forest. No coffee in room. But staff were nice and pool limiting.
1 nacht verbleven in september 2023

6/10 – Redelijk

Eileen

Positief: Netheid, personeel en service en comfort kamer
Lovely View’s
Easy check in. Lovely room clean and tidy. The garden seating needs re doing. Cushions on chairs wet. The bar in the Hotel needs someone to run it.
1 nacht verbleven in september 2023

10/10 – Uitstekend

John

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Barry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023

8/10 – Goed

Jamie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Daniel

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

8/10 – Goed

Alexandra

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Orly

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Lovely countryside, comfortable room and beds, and impeccable, friendly service!
2 nachten verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Inconsistent and disappointing
We arrived late and the lady stayed to check us in which was lovely. The room was ok but small for a family of 4 with 2 young children. The other room we booked for 2 other family members was bigger but had previous water damage with paint and wallpaper coming off the walls. The receptionist was lovely and knew answers to questions as well as ensuring that we had everything we needed. The staff in the pub however were slow and answered back. We had a meal 2 days in a row that was a different portion size each time and instead of making it right they just left it and we had to pay the same amount. We were sat at a dirty table, not provided with a highchair for our 8 month old baby, just a booster seat. Eggs at breakfast were undercooked or overcooked. Barely right. Sausages were tough as if they had been under a lamp for too long. Our child had more ice cream than we did on the same dessert. It was just so inconsistent. Each day when cleaning the room, no dirty towels were removed, nor dirty glasses and spoons. Towels were replenished and beds were made but when staying for 3 nights we had a huge pile of towels and dirty crockery with the already small family room. Main toilets were dirty and hand towels were everywhere at 9.15am on Sunday, they clearly hadn’t been cleaned from the wedding party the previous night. Lots of training needed and a bit of TLC. We won’t be returning.
3 nachten verbleven in juli 2023

4/10 – Matig

Danielle

1 nacht verbleven in juli 2023

8/10 – Goed

renault

1 nacht verbleven in juni 2023
Reactie van Rachel Burt - General Manager op 14 jul 2023
Thank you Renault for taking the time to rate your recent stay with us. We look forward to welcoming you back again soon in the New Forest.

6/10 – Redelijk

John

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Like: location, ambience. Dislike: 1. even though rooms were available when we arrived at 10:30 we were not allowed in until 11:00. 2. The food was very good but service was dreadful - at dinner we waited nearly an hour for our food and it took 2 hours from arriving to our dessert order to be taken - At breakfast, we waited over 30 mins for the cooked breakfast and had to remind the waitress. It then arrived immediately but was dried up. 3. Even though we left the 'please make up room' notice outside the room nearly all day it was never done.
2 nachten verbleven in juni 2023
Reactie van Rachel Burt - General Manager op 14 jul 2023
Thank you for taking the time to leave your feedback post stay with us, we are so pleased that you enjoyed our excellent location and indeed the ambience of our country Inn. We are sorry to hear of the dissapointment you had with the service in the Drift, and the no service of your room, please rest assured that as the new team start with us, corrective training is taking place. We do strongly appreciate that this should have been right first time, something that we strive for with our very best intentions but are saddened that we failed on this occasion. I do hope you will visit us again in the future to see improvements made.

2/10 – Ontzettend slecht

M JIMENEZ

1 nacht verbleven in juli 2023
Reactie van Rachel Burt - General Manager op 14 jul 2023
Dear Jimenez Thank you for sharing the images of the Drift's garden area, it is dissapointng to see that the area had not been cleaned by the staff. Please rest assured this has been dealt with and new procedures in placeWe do hope that you will visit us again in the future to see improvements made

4/10 – Matig

Catherine

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful building, setting.. hotel very busy..Hotel desperately needs money spent on it to preserve it.. not very clean, mould in bathroom.. breakfast very expensive for quality and service.
1 nacht verbleven in juni 2023
Reactie van Rachel Burt - General Manager op 14 jul 2023
Thank you Catherine for taking the time to review us. I am so sorry to read that you didn't enjoy your recent stay. We always look for ways in which we can improve and appricate the feedback to ensure changes are made. We do hope you will visit us again in the future!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Good
Stayed in one of their garden rooms and honestly couldn’t really fault it. The room was bigger than I expected. Quite close to the railway line but that stops at night. Didn’t disturb us and we had the windows open. Restaurant is in the attached pub, food and service excellent for pub grub and we tailored ours.. no problem for the staff.
2 nachten verbleven in juni 2023
Reactie van Rachel Burt - General Manager op 14 jul 2023
Thank you so much David for your fantastic review. It makes all the staff's hard work worth it. We hope to see you again soon in the New Forest.

6/10 – Redelijk

Timothy

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023

4/10 – Matig

James

Reisde met partner
Well, firstly the location is Stunning and the stay here was part of our anniversary celebrations. Dining staff were excellent, however booking in did go well receptionist quite rude. I know we were 30mins early, were told to "go away and comeback at three", okay, but found that quite rude could have been delivered better surely. Now the room, the walls and ceiling had scruff marks on them , mould on the window frames and windows needed a good clean wash basin waste did not retain water and slowly ran away with the plug in place. would have been nice to have a shower cubicle and not a shower over the bath, maybe other rooms offer this. We booked a deluxe room with a double bed I know what a double or single bed is, ours was two singles pushed together what is that called how about uncomfortable and not what i requested. Should i have complained yes but really SHOULD i have to do that. The trip was great the hotel was not! Sadly disappointed in view of the cost.
2 nachten verbleven in juni 2023
Reactie van Rachel Burt - General Manager op 14 jul 2023
Thank you for taking the time to leave your feedback post stay with us, we are so pleased that you enjoyed our excellent location. We are sorry to hear of the detail regarding your room, we do strongly appreciate that this should have been right first time, something that we strive for with our very best intentions but are saddened that we unable to fulfil on this occasion. Small changes are being made to improve guests experience from check in though to check out and we do hope that you will return in the future to see the improvements made.

10/10 – Uitstekend

Zoe

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely time staying at this hotel. Staff were friendly hotel was comfortable and clean and in the most beautiful location. Great garden in the pub/restaurant
1 nacht verbleven in juni 2023
Reactie van Rachel Burt - General Manager op 14 jul 2023
Thank you for your 5/5 review rating, we are so pleased that you enjoyed your time with us at Beaulieu Inn & The Drift. We hope to welcoome you back in the future!

4/10 – Matig

Molly

Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room let us down
Lovely hotel in a beautiful setting with very friendly staff. We enjoyed lunch at the inn next door & soaked up the beautiful location of the hotel before check in. The reception staff were lovely on our check in & even provided a big bag of treats for our dog which was a lovely touch. Unfortunately once we got in our room, we were met with a broken bath, a leaking shower head, scribble marks & scuff marks all over the walls & doors, dirty marks on the bed linen & a dirty ear bud on the floor! Also our room was next to a staff door & they smoked right outside our window which meant we couldn't open our windows to get some fresh air in. Its such a shame. Lots of small things accumilated to such a disappointment. The hotel itself was so relaxing & the location was the best, so it makes us sad that our room was really not in a good state & because of that we really cant warrant paying to stay again.
1 nacht verbleven in mei 2023
Reactie van The Beaulieu Team op 23 mei 2023
Thank you for taking the time to leave your feedback post stay with us, we are so pleased that you enjoyed our excellent location and indeed the atmosphere of our country Inn. We are sorry to hear of the detail regarding your room, but are aware that our duty manager had offered to re-clean your room, re-make the beds, look at the bath etc. As much as this offer was made, we do strongly appreciate that this should have been right first time, something that we strive for with our very best intentions but are saddened that we were unable to put these frustrating niggles right at the time.

4/10 – Matig

Neil

2 nachten verbleven in april 2023
Reactie van Alysha - Senior Receptionist op 4 jun 2023
Dear Neil, Thankyou for taking the time to review your stay, but we are disappointed to see that you didn't enjoy your time here. We do hope that you come back and visit The Beaulieu Inn soon!

8/10 – Goed

Rachael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Area is nice and quiet with good views
2 nachten verbleven in maart 2023
Reactie van Nadia - General Manager op 14 mrt 2023
Thank you so much for your lovely review.We hope to welcome you again soonKind regards

2/10 – Ontzettend slecht

Camilla

1 nacht verbleven in februari 2023
Reactie van Nadia - General Manager op 1 mrt 2023
Thank you Camilla for taking the time to review us.We are sincerely sorry to read that you didn't enjoy your recent stay.We always look for ways in which we can improve and if you feel your feedback will help us to do so please contact us directly on beaulieuops@newforesthotels.co.ukKind regards

10/10 – Uitstekend

Sue

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel and friendly staff. Self service breakfast was lovely and good value.
1 nacht verbleven in februari 2023
Reactie van Nadia - General Manager op 1 mrt 2023
Thank you so much Sue for your lovely review.It makes it all worth it. :)We hope to see you again soon in the New Forest.Kind regards

8/10 – Goed

Donna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023
Reactie van Nadia - General Manager op 1 mrt 2023
Thank you Donna for taking the time to write this review.We look forward to welcoming you back again soon in the New Forest.Kind regards

6/10 – Redelijk

Sally

Positief: Personeel en service
The staff were very friendly. The food was good but the restaurant was cold both in the morning and evening. The box of biscuits supplied was already opened and a biscuit removed. The area is lovely and easy walks straight from the door. The pool is not really suitable for swimming. Car charging was a bonus.
2 nachten verbleven in januari 2023
Reactie van Nadia - General Manager op 1 mrt 2023
Thank you Sally for taking the time to write this review.We are very happy to read that our team was able to provide a friendly service.We have been liaising with our housekeeping department with regards to the box of biscuits and we apologise for this.We hope that this has not deterred you from visiting us in the future.Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant hotel
Fantastic hotel, very peaceful and it a brilliant setting
1 nacht verbleven in december 2022
Reactie van Nadia op 1 mrt 2023
Thank you so much for your lovely review.We are very happy to read that you enjoyed your stay and we look forward to welcoming you back again soon.Kind RegardsGeneral Manager

8/10 – Goed

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mr
Very pleasurable stay
Christmas Day break
1 nacht verbleven in december 2022
Reactie van M Green op 28 dec 2022
Thank you for taking the time to review our hotel Richard and we are glad you enjoyed your Christmas break with us. We look forward to welcoming you back again soon.

8/10 – Goed

Mike

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in december 2022
Reactie van Mel op 27 dec 2022
Hi Mike, Thank you for taking the time to complete a review. We look forward to welcoming you back to Beaulieu Inn again soon and hope we can better your experience with us next time :)

10/10 – Uitstekend

Georgina

1 nacht verbleven in oktober 2022
Reactie van Manuela Grassi op 18 dec 2022
Hello Georgina, Thank you very much for the feedback, i will pass it on to the rest of the team.looking forward to welcome you again soon!!Kind regards

10/10 – Uitstekend

Harry

1 nacht verbleven in december 2022
Reactie van GM op 17 dec 2022
Many thanks Harry for your lovely review, we are so happy to hear you enjoyed your recent stay. :)I will make sure this is shared amongst the whole team.We hope to see you again soon in the New Forest.Many thanksNadia SchicchiGeneral Manager

6/10 – Redelijk

Tamzin

2 nachten verbleven in december 2022
Reactie van GM op 17 dec 2022
Many thanks Tamzin for taking the time to write this review.Please feel free to contact me directly on beaulieuops@newforesthotels.co.uk with more details of your stay if you feel this would be beneficial to us.We would like to know the areas that we did not meet expectations on this occasion.Kind regardsNadia SchicchiGeneral Manager

10/10 – Uitstekend

Clive

2 nachten verbleven in november 2022
Reactie van Manuela Grassi op 6 dec 2022
Hi Clive!Thank you very much for taking the time and leave us a review, we appreciate your feedback and we're happy you enjoyed your stay with us!We look forward to welcome you back soon!