Beste Maurits,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groeten,Mi-Jose Mpongo, General Manager

Dear Fred, Thank you very much for your kind review and We look forward to welcoming you back to Holiday Inn Express Brussels-Grand place. Best regards,Front office team, Holiday Inn Express Brussels-Grand place.

Hi ,thank you very much .

Beste Mr Koen.Hartelijk dank voor uw verblijf in Holiday Inn Brussels Grand-Place.Wij danken u ook voor uw opmerking.Wij willen u graag informeren dat ons verwarmingssysteem in de ontbijtzaal inderdaad wat problemen ondervindt. Dit probleem is reeds gemeld aan ons servicebedrijf en zal binnenkort worden gerepareerd.De toegang tot onze parkeerplaats is inderdaad erg klein, maar we herinneren u eraan dat ons hotel een oud gerenoveerd gebouw is, en dat er helaas dingen zijn die om structurele redenen niet kunnen worden veranderd, zoals de toegang tot de parkeerplaats.Hartelijk dank voor uw aandacht.Roberto AlonzoHoliday Inn Express Brussels Grand-PlaceReservations Supervisor

Dear guest,Thank you for taking the time to give us a nice review. We are looking forward to see you again in Brussels.Warmest regards,MyredHoliday Inn Express Brussels Grand Place Staff

Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Mi-Jose Mpongo, General Manager

Beste Fred, Hartelijke dank voor deze enthousiaste beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Graag tot een volgende keer!Met vriendelijke groeten,Mi-Jose Mpongo, General Manager

Dear Guest, Thank you for this great review.It's heartening to know that you found our hotel to be in impeccable condition and our service to meet your expectations. The team here at Holiday Inn Express Brussels - Grand-Place, an IHG Hotel, takes great pride in ensuring our guests experience a comfortable and memorable stay, and we're delighted to have achieved that for you. Your compliments on the cleanliness of your room truly resonate with our commitment to our IHG Clean Promise, as our guests' satisfaction is our topmost priority. We're also pleased that our staff's friendliness contributed positively to your experience, reinforcing our dedication to hospitality excellence. Thank you for choosing us for your visit to Brussels, and we hope to maintain our status as your preferred accommodation in the heart of Europe.We look forward to welcoming you back soon. Kind regards,Mi-Jose Mpongo, General Manager

Dear Latoya, Thank you very much for your kind review.It is heartening to learn that you appreciated the spaciousness of our rooms and the comfort of our beds; these are aspects we take great pride in. While our breakfast selection did not exceed your expectations, we are glad that it met them satisfactorily. We continuously strive to offer a variety of options and will take your input into consideration. We are thrilled to hear that our central location and proximity to the metro station enhanced your visit, making it convenient for you to explore Brussels. Our team is also pleased that you found the hotel's condition to be exemplary and the service provided by our staff commendable. Your willingness to recommend Holiday Inn Express Brussels - Grand-Place, an IHG Hotel is the highest compliment we could hope for, and we are grateful for your endorsement.It would be a pleasure to welcome you back. Best wishes,Mi-Jose Mpongo, General Manager

Dear Suzanne, We would like to thank you for this review about your recent experience in our hotel.It is heartening to hear your appreciation for the service provided by our team and the condition of our hotel, along with the cleanliness and amenities of your room. We are committed to offering a comfortable and enjoyable experience to all our guests.We take note of your comment regarding the room size and understand that preferences vary. Our hotel offers a range of room types and sizes to accommodate different needs, and we regret if the room allocated did not meet your expectations on this occasion.Your kind words about the service and amenities serve as encouragement for us to continue striving for excellence in hospitality. We are pleased that these aspects contributed positively to your experience.The entire team really hope we can welcome you back on a future occasion.Kindest regards,Mi-Jose Mpongo, General Manager

Dear Mark,Thank you for such a great review.It's wonderful to know that our central location contributed positively to your stay, making it convenient for you to explore the vibrant city of Brussels.We're also glad to hear that our parking facilities met your needs and added value to your experience with us.Our team is thrilled to receive your compliments on their excellent service; we strive to make every guest's stay memorable with our hospitality.Your appreciation of the room cleanliness, hotel condition, and the overall service fills us with pride. It is our priority to maintain high standards for our guests' comfort.Although you rated room amenities slightly lower, we hope that our range of in-room features and the recent updates to our hotel ensured a comfortable and satisfying stay.We look forward to a return visit from you in the future.Best wishes,Mi-Jose Mpongo, General Manager

Sehr geehrter Peter,vielen Dank für Ihre tolle Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Bis zum nächsten Mal!Mi-Jose Mpongo, General Manager

Dear Melissa,Thank you for this great feedback about your recent stay.We're delighted to hear that our convenient location made your visit to the city center and transportation hubs effortless. It's also heartening to know that our team's dedication to hospitality contributed positively to your stay. We appreciate your high marks on room cleanliness, hotel condition, and service. Regarding the room amenities, we continually strive to offer our guests all the in-room conveniences for a comfortable stay, including modern features such as black-out shades, a variety of pillows from our pillow menu, and complimentary Express Continental breakfast to start the day right. If there was a specific amenity you felt was missing, we welcome any suggestions as we always aim to improve our guests' experiences.We look forward to welcoming you back on a future occasion. Best wishes,Mi-Jose Mpongo, General Manager

Estimado Fernando,Nos complace saber que la ubicación del hotel fue ideal para su visita a Bruselas y que las sorpresas en nuestro desayuno Express Continental, incluido en el precio de la habitación, hayan sido de su agrado. Agradecemos sus comentarios sobre la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación, que reflejan nuestro compromiso con la calidad y el confort de nuestros huéspedes.Estaremos esperando su vuelta para volver a brindarle nuestros mejores servicios y atenciones. Reciba un cordial saludo,Mi-Jose Mpongo, General Manager

Dear Jennifer, Thank you for taking the time to review your stay.We're thrilled to hear that our staff's friendliness and professionalism contributed to a positive experience during your stay. It's also great to know that our central location, just a short walk from the Grand Place and close to metro stops, was convenient for your visit to the city. We pride ourselves on maintaining a high standard of cleanliness, and we're glad to see that reflected in your 100% satisfaction rating.We hope to see you again soon.Kind regards,Mi-Jose Mpongo, General Manager

Cher hôte,Merci pour ce charmant commentaire.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Au plaisir de vous recevoir à nouveau.Bien cordialement,Mi-Jose Mpongo, General Manager

Beste Silvia,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Mi-Jose Mpongo, General Manager

Dear Andrew,Thank you for such a positive review.We're delighted to hear that our prime location added convenience to your stay and that you enjoyed the lovely room. Your kind words about our friendly and helpful staff are greatly appreciated and we're thrilled that you would choose to stay with us again.It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the room amenities provided met your expectations and contributed to a positive experience.We look forward to welcoming you back for another memorable experience.Kind regards,Mi-Jose Mpongo, General Manager

Dear Paul,Thank you for sharing your review.We're delighted to hear that you found the room to be clean and comfortable, and that our shower facilities met your expectations with ample hot water and quality gels and shampoos. It's also reassuring to know that our security measures, such as the key card elevator access, provided you with a sense of safety during your stay. Your mention of the breakfast as 'marginally above average' is much appreciated; we're glad you could enjoy the variety offered in our Express Continental breakfast. However, we do note your comments regarding the room size and want to inform you that we offer different room types and sizes that may better suit your preferences for future visits. While we do not have an evening dining option, our central location in the heart of the city ensures that a variety of restaurants are just a short walk away.We hope to have the pleasure of seeing you again in the future.Best wishes,Mi-Jose Mpongo, General Manager

Dear Vatsala,Thank you for your review.We're delighted to hear that our location served you well for your travels around the city and that our commitment to cleanliness and service met your expectations.We take note of your comment regarding the construction noise. While this is indeed a temporary situation as the city enhances its infrastructure, we understand it can be disruptive. Our hotel offers double-glazing and earplugs to mitigate any inconvenience, and we always recommend requesting a room on a higher floor or the backside for a quieter stay.It's wonderful to know that you enjoyed the included breakfast, and we're proud to provide a variety of options to start the day right.We look forward to seeing you again on a future occasion. Best regards,Mi-Jose Mpongo, General Manager

Chère Virginie,Nous vous remercions pour votre commentaire.Nous sommes ravis que l'emplacement de notre établissement vous ait permis de profiter pleinement de Bruxelles à pied et que vous ayez trouvé votre chambre très confortable. Il est également formidable de savoir que notre service de bagagerie a contribué à faciliter votre arrivée et votre départ. Concernant le petit déjeuner, nous sommes désolés si celui-ci n'a pas répondu à toutes vos attentes. Nous proposons un petit déjeuner continental inclus dans le prix de la chambre, avec des options chaudes et froides ainsi que des alternatives végétariennes et sans gluten, toujours dans le but de satisfaire nos clients.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Mi-Jose Mpongo, General Manager

Cher Pierre,Merci infiniment pour votre appréciation.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous compter de nouveau parmi nous,Mi-Jose Mpongo, General Manager

Cher Wong,Merci pour cet aimable commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Au plaisir de vous recevoir à nouveau. Bien à vous,Mi-Jose Mpongo, General Manager

Cher hôte,Merci pour cet aimable commentaire sur notre établissement.Nous sommes enchantés de constater que vous avez passé un très agréable séjour dans notre établissement en partie grâce au professionnalisme de l'équipe. Merci pour votre mention du confort des chambres, nous sommes ravis qu'elles vous aient plu.À bientôt pour une expérience tout aussi agréable. Bien à vous,Mi-Jose Mpongo, General Manager

Dear Jill, Thank you for taking the time to share your review with us.We are delighted to hear that you felt completely safe during your stay and that our team's friendliness contributed to a positive experience. Our commitment to cleanliness is paramount, and it's wonderful to know it met your expectations. Moreover, we take pride in our central location which allows guests to easily explore the city on foot. Although you mentioned enjoying the breakfast, we acknowledge that some guests may have different expectations, and we continually strive to improve our offerings based on all feedback. We look forward to welcoming you back.Kind regards,Mi-Jose Mpongo, General Manager

Dear Nelli, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Best wishes,Mi-Jose Mpongo, General Manager

Apreciada Mariana, Nos sentimos muy honrados de la recomendación que ha dejado en esta plataforma.Nos complace enormemente saber que destacó la amabilidad de nuestro personal; es algo en lo que ponemos especial énfasis para proporcionar una estancia memorable. También es gratificante que haya apreciado la ubicación privilegiada de nuestro hotel, ideal para explorar el corazón de Europa. Nos enorgullece saber que ha valorado la modernidad de nuestras instalaciones, reflejo de nuestro hotel inaugurado en abril de 2022. Agradecemos sus comentarios positivos y nos alegra que haya disfrutado de la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación.Esperamos tener el placer de recibirle de nuevo en un futuro cercano,Mi-Jose Mpongo, General Manager

Dear Monika,Please accept our thanks for your kind review regarding your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back. Best wishes,Mi-Jose Mpongo, General Manager

Dear Carmen,Thank you for sharing this lovely review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back to our hotel in the future. Kind regards,Mi-Jose Mpongo, General Manager

Cher Antonio,Tous nos remerciements pour ce commentaire positif.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir parmi nous,Mi-Jose Mpongo, General Manager

Dear Shota,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best wishes,Mi-Jose Mpongo, General Manager

Chère Julia,Merci d'avoir pris le temps de partager vos impressions.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir prochainement,Mi-Jose Mpongo, General Manager

Cher Antonio,Nous sommes ravis que votre séjour passé chez nous ait été à la hauteur de vos attentes et que la propreté impeccable des lieux, le confort de votre chambre ainsi que le professionnalisme de notre équipe aient contribué à sa réussite.Au plaisir de vous revoir parmi nous,Mi-Jose Mpongo, General Manager

Arvoisa vieraamme MarjaKiitos arviostanne.Olemme iloisia kuullessamme, että sijaintimme vanhankaupungin laidalla oli mieleisesi ja että aamiaisen sisällyttäminen huonehintaan oli myönteinen kokemus. Päivittäinen siivouspalvelumme ja hotellin kunto ovat meille tärkeitä, ja on hienoa kuulla, että olet tyytyväinen näihin seikkoihin. Kiitämme teitä myös siitä, että arvostatte palveluitamme, vaikka myönnämme, että parantamisen varaa on edelleen. Otamme palautteenne vakavasti ja pyrimme jatkuvasti parantamaan palveluitamme.Toivottavasti näemme teidät pian uudestaan vieraanamme. Parhain terveisin,Mi-Jose Mpongo, General Manager

Dear Guest,Thank you for positively reviewing your visit.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you again. Best wishes,Mi-Jose Mpongo, General Manager

Dear Guest,Thank you for taking the time to share your feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back.Best wishes,Mi-Jose Mpongo, General Manager

Sehr geehrte Brigitte,vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt bei uns zu bewerten.Wir sind erfreut zu lesen, dass Sie mit Ihrem Aufenthalt in unserem Hotel rundum zufrieden waren. und, dass Ihnen unsere zentrale Lage zugesagt hat.Bis bald hoffentlich ;)Mit freundlichen Grüßen,Mi-Jose Mpongo, General Manager

Apreciada Alicia,Nos complace enormemente que haya encontrado nuestro servicio excelente y que la comodidad y limpieza de las habitaciones hayan sido de su total agrado. Agradecemos también sus comentarios sobre nuestro desayuno, el cual ofrecemos con una variedad de opciones tanto calientes como frías para comenzar bien el día. Siempre nos esforzamos por ofrecer una estadía inolvidable en el corazón de la ciudad y es un placer saber que nuestra ubicación ha contribuido positivamente a su visita.En nombre de todo nuestro equipo le enviamos un cariñoso saludo esperando pronto poder darle de nuevo la bienvenida a Holiday Inn Express Brussels - Grand-Place, an IHG Hotel. Atentamente,Mi-Jose Mpongo, General Manager