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Beoordelingen van MAS Aparthotel EU

3 out of 5
MAS Aparthotel EU
Rue de spa 14, Brussels

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 182 van 285 beoordelingen" "
Gastenscore: 8 - Goed. 83 van 285 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 285 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 285 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 285 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Levan

Zakenreiziger
Positief: Netheid, comfort kamer
Vriendelijke en behulpzame receptie, ruime en nette kamer.
1 nacht verbleven in juni 2022
Reactie van Diaz op 25 jun 2022
Dear Levan, Thank you for your review! We hope to welcome you again soon at MAS Aparthotel.

8/10 – Goed

Vincent

Zakenreiziger
Positief: Netheid
Prima, maar het bed.
De locatie is prima in de Europese wijk in een rustige straat. Parkeren is goed mogelijk en anders hebben ze een parkeerplek op een afgesloten terrein. Checkin is vlot en men is zeer vriendelijk. Je voelt je welkom. De kamer is ruim en van alle gemakken voorzien. Kamer is schoon en netjes. Wifi is vlot. Enige kritiek is dat het bed echt enorm hard is. En goede nachtrust is het aller belangrijkste.
2 nachten verbleven in juni 2021
Reactie van Diaz op 22 jun 2021
Dear guest, Thank you for taking the time to write a review about your stay. We are glad to know you had a pleasant stay and that you appreciated our location and our facilities. We have taken note of your recommendations and we will take action to adress the issue you mentioned so we can offer you a better service on your next visit. We hope to welcome you again soon at MAS Aparthotel!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Aangenaam verblijf in het centrum van Brussel en Europa.
1 nacht verbleven in januari 2020
Reactie van Diaz op 27 jan 2020
Dear guest, Thank you for taking the time to write a review. We are happy to see that you enjoy your stay at MAS Residence. Hope to see you again!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
De accommodatie is schoon, prima gesitueerd en vooral rustig. Echter dient er een waarschuwing bij de parkeergelegenheid te staan. De geïmproviseerde stellage heeft mijn auto beschadigd. De receptie zou ook meerdere talen mogen spreken.
2 nachten verbleven in juli 2019
Reactie van Diaz op 15 jul 2019
Dear guest, Thank you for your review. We are glad to know you appreciated the cleanliness and the calm of our rooms as well as our location. If you visit us again, please ask our reception staff if you need any assistance to park your car properly. Please note all our staff speaks at least English, Spanish and French. Thank you for choosing MAS Residence.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was a very nice characteristic room! Close to the center of the city, in a quiet neighborhood.
3 nachten verbleven in december 2018
Reactie van MAS reception op 8 jan 2019
Dear guest, Thank you for your review. We appreciate your feedback and we are glad you have enjoyed your stay in our hotel. We hope you can visit us again soon!

8/10 – Goed

D

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grote kamer ver van centrum
Mooie grote kamers, in het weekend niet veel in de buurt
1 nacht verbleven in juli 2018
Reactie van Diaz op 26 jul 2018
Geachte klant, bedankt voor uw reactie. We hopen je bij een andere gelegenheid te verwelkomen.

8/10 – Goed

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Charismatic suites
Enjoyed a very pleasant stay in a charismatic suite, also the English speaking staff was very helpful and forthcoming. We will definitely book again when staying in Brussels.
1 nacht verbleven in maart 2018
Reactie van Diaz op 18 mrt 2018
Dear Patrick, Thank you for your review. We are glad to hear that you had a pleasant stay at MAS Residence Brussels and we will be delighted to see you again on your next visit to the Capital of Europe. Our best regards, MAS Residence.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Onthaal in het Nederlands??
Onthaal kon enkel in het Frans of het Engels. We zijn toch in een tweetalig land waar Nederlands ook de voertaal is. Dit hebben we gemist.
1 nacht verbleven in januari 2018
Reactie van Diaz op 8 feb 2018
Beste gast, Bedankt voor je review. We stellen uw feedback op prijs en zullen ons best doen om te verbeteren. Beste wensen, MAS Residence

8/10 – Goed

ian, Budel

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Nice and spacy room, but with a horrible bed
The overal experience is (very) good. Nice and courteous staff, speedy registration, secure parking spot and a nice and spacy room. All amenities are present. The colour scheme of the room is somewhat depressing, but that’s a matter of taste. The elevator did play up and was out of order for some time, but fortunately we had a room at the first floor. The big disappointment was the bed. The matress felt like it was at least several decades old (which it probably wasn’t): you could feel all individual springs. The result was two nights of very poor sleep and a terrible back ache after waking up. I complained about the matress after the first night and when checking out I was informed that supposedly the day before a top deck mattress was placed to counter our complaints. Unfortunately this was not the case. So if you don’t care much about the quality of your bed, this hotel is the place to be. It’s conveniently close to all important offices in the European Quarter. However, if you care for a good night’s sleep, I would suggest looking for another place to stay.
2 nachten verbleven in december 2017
Reactie van Diaz op 15 dec 2017
Dear Ian, Thank you for your feedback. Suggestions from our guests are always appreciated as they give us the opportunity to constatnly improve in order to continue providing excellent service and facilities to all our guests. Firstly, please accept our apologies. We sincerely sorry to hear that your stay was not completely fulfilling. For your information, our mattess are changed periodically, however we have decided to replace the mattres that you mention earlier than scheduled to ensure that our guests can have a peaceful sleep night during their stay. We send you our best regards and we hope to receive your visit on the next opportunity. MAS Residence

10/10 – Uitstekend

Dana, Haarlem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel in the EC business area
I was visiting one of the EC facilities and I stayed at this comfortable hotel. The staff is very helpful. Rooms are big and very clean. As they have a kitchenette, I did not miss the restaurant.It is very close to the EC buildings, metro stop.There are restaurants in the neighbourhood and small supermarkets, and of course shops.
Reactie van Front desk manager op 1 mei 2017
Thank you for your review. We are indeed ideally located to visit the EC facilities, and still at walking distance from the city center. We are happy to read you enjoyed our facilities and the help of our staff. We hope to welcome you again soon at MAS Residence!

10/10 – Uitstekend

Manuela

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van MAS Team op 2 apr 2024
Dear guest,Thank you for your review!We are glad to know you had a pleasant stay with us, and we hope to welcome you again soon at MAS Aparthotel.

10/10 – Uitstekend

laura

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nuova, pulita, silenziosa.
3 nachten verbleven in december 2023
Reactie van MAS Team op 10 mrt 2024
Dear Mrs. Giorgi, We thank you for your review.We are glad you found our hotel and suites clean and calm . We hope to welcome you here at MAS Aparthotel again.

10/10 – Uitstekend

michael

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van MAS Team op 19 dec 2023
Dear Guest, Thank you for your nice review. We are looking forward to welcoming you back soon. Best regards

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, comfort kamer
Excellent place and good service
I am not happy to recommend this place as it might be fully booked next time I will have to go to Brussels. However, I have to be fair. Very cozy and nice place that is highly recommended. I got a room that I was not that happy with but they change it to my full satiesfaction. When I go again, this will be my 100% preferred place to stay. I will even recommend it to my colleagues and friends.
Perfect room
Relaxing area
Small tea kitchen
Bathroom
3 nachten verbleven in november 2023
Reactie van MAS Team op 5 dec 2023
Dear Guest, Thank you for your nice review,We are glad that you have appreciated our services. We are looking forward to welcoming you at MAS Aparthotel!

8/10 – Goed

Mei Hong, new york

Reisde met een groep
Positief: Netheid
Check in and out was smooth. Close to transportation. There unpatch hole near the light in bathroom. Because property business district you would have to travel a bit to find food especially Saturday and Sundays.
3 nachten verbleven in november 2023
Reactie van MAS Team op 28 nov 2023
Dear Mrs Hong, Thank you for your review. We hope to welcoming back soon at MAS Aparthotel.Best regards

10/10 – Uitstekend

Edoardo

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in november 2023
Reactie van MAS Team op 19 nov 2023
Dear Guest, Thank you for your nice review. We are looking forward to welcoming you at MAS Aparthotel!

8/10 – Goed

Brigitte

2 nachten verbleven in september 2023
Reactie van MAS Team op 28 okt 2023
Thank you for the score.We hope you had a pleasant stay at MAS Aparthotel.

10/10 – Uitstekend

Matthias

4 nachten verbleven in september 2023
Reactie van MAS Team op 14 okt 2023
Dear Mr. Thoner, Thank you for your nice review. We are looking forward to welcoming you again at MAS Aparthotel!MAS Team

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
1 nacht verbleven in september 2023
Reactie van MAS Team op 23 sep 2023
Thank you for your review! We hope to welcome you again at MAS Aparthotel.

10/10 – Uitstekend

Scott

5 nachten verbleven in september 2023
Reactie van MAS Team op 14 okt 2023
Dear Mr. Scott, Thank you for your nice review. We are looking forward to welcoming you again at MAS Aparthotel!MAS Team

10/10 – Uitstekend

Andrea

Positief: Netheid, staat van de accommodatie en faciliteiten
We enjoyed our trip to Brussels.
2 nachten verbleven in augustus 2023
Reactie van MAS Team op 8 aug 2023
Dear Andrea,Thank you for your review.We are glad to know you had a pleasant stay with us, and we hope to welcome you again at MAS Aparthotel.

10/10 – Uitstekend

Stephen

Positief: Netheid
5 nachten verbleven in juli 2023
Reactie van MAS Team op 8 aug 2023
Thank you for your review! We hope to welcome you again at MAS Aparthotel.

10/10 – Uitstekend

Alina

Positief: Netheid, comfort kamer
2 nachten verbleven in juni 2023
Reactie van MAS Team op 3 jul 2023
Dear guest,Thank you for your review!We hope to welcome you again soon at MAS Aparthotel.

8/10 – Goed

Sigrun

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sehr freundlicher Service und gute Parkmöglichkeit,
1 nacht verbleven in juni 2023
Reactie van MAS Team op 14 jun 2023
Dear guest,Thank you for your review. We are glad to know you had a pleasant stay and we hope to welcome you again at MAS Aparthotel.

10/10 – Uitstekend

Sylvain

3 nachten verbleven in juni 2023
Reactie van MAS Team op 2 jul 2023
Dear guest,Thank you for your review!We hope to welcome you again soon at MAS Aparthotel.

8/10 – Goed

William

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was essentially a furnished one room apartment. It has a separate kitchen down a little stairs that is furnished with pots and dishes. Shower is separate room from the toilette. We were only there overnight but would be a great place to stay for a week or more where you could save some money by cooking some of your meals.
1 nacht verbleven in mei 2023
Reactie van MAS Team op 6 jun 2023
Dear William,Thank you for taking the time to write a review about your stay.We are glad to know you had a pleasant stay with us, and we hope to welcome you again soon at MAS Aparthotel (maybe for longer next time!).Thank you for choosing us.

8/10 – Goed

GILBERTO

Reisde met familie
Positief: Netheid, comfort kamer
Todo bien en general , les falta un poco de atención y amenidades en recepción
4 nachten verbleven in mei 2023
Reactie van MAS Team op 2 jun 2023
Estimado Gilberto,Gracias por su opinión.Hemos tomado nota de sus sugerencias y haremos todo lo posible por mejorar nuestro servicio en los aspectos mencionados.Gracias por elegir MAS Aparthotel.

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A wonderful apartment hotel! We had breakfast every morning in our room, which was spacious and airy, as well as a few dinners. Interesting section of Brussels--St Josse is a real neighborhood, not a tourist fabrication.
7 nachten verbleven in mei 2023
Reactie van MAS Team op 30 mei 2023
Dear guest,Thank you for taking the time to write a review about your stay. We are delighted to know you had a pleasant stay with us, and we hope to welcome you again soon at MAS Aparthotel!

8/10 – Goed

Fatima

Reisde met een groep
Positief: Netheid, comfort kamer
2 nachten verbleven in mei 2023
Reactie van MAS Team op 9 mei 2023
Thank you for your review.We hope to welcome you again at MAS Aparthotel.

6/10 – Redelijk

HALIM

Reisde met familie
Negatief: Comfort kamer
Personnel accueillant et sympathique. Pas de ménage le samedi. Nuit très agitée à cause du voisinage bruyants. Emplacement impeccable, proche centre ville possibilité de se garer devant. Laisse d’être comme à la maison en famille. Je recommande et établissement.
1 nacht verbleven in april 2023
Reactie van MAS Team op 1 mei 2023
Merci pour votre avis.Nous sommes désolés de votre désagrément pendant la nuit du samedi.Si vous nous visitez une prochaine fois, veuillez noter qu’il y a toujours quelqu’un sur place pour vous aider avec de soucis comme ceci.Merci d’avoir choisi MAS Aparthotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Séjour très agréable à Bruxelles. Superbe appartement.
1 nacht verbleven in april 2023
Reactie van MAS Team op 20 apr 2023
Merci pour votre avis !On espère de vous revoir bientôt à MAS Aparthotel.

8/10 – Goed

Dirk

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Alles bestens
1 nacht verbleven in april 2023
Reactie van MAS Team op 13 apr 2023
Dear Dirk,Thank you for your review!We are glad to know you had a nice stay with us and we hope to welcome you again soon at MAS Aparthotel.

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in april 2023
Reactie van MAS Team op 12 apr 2023
Dear Jenny,We are happy to know you had a pleasant stay with us, and we hope to welcome you again soon at MAS Aparthotel!

10/10 – Uitstekend

Andrea

Zakenreiziger
Positief: Netheid, comfort kamer
Beautiful building
Gorgeous apartment!
3 nachten verbleven in april 2023
Reactie van MAS Team op 7 apr 2023
Dear Andrea,Thank you for your excellent review.We are really glad to know you had a nice stay with us, and we hope to welcome you again at MAS Aparthotel!

10/10 – Uitstekend

Cristina

Zakenreiziger
Positief: Netheid, comfort kamer
Very well located quiet and elegant hotel.
1 nacht verbleven in februari 2023
Reactie van MAS Team op 9 mrt 2023
Dear Cristina,Thank you vrey much for your review.We are glad to know you enjoyed your stay, and we look forward to welcoming you again at MAS Aparthotel!

8/10 – Goed

Bruno

Zakenreiziger
Positief: Netheid, comfort kamer
1 nacht verbleven in december 2022
Reactie van MAS Team op 13 dec 2022
Thank you for your score!We would appreciate you letting us know how we could have made your stay better.We hope to welcome you again at MAS Aparthotel.

10/10 – Uitstekend

Arnaud

Reisde met familie
Positief: Netheid, comfort kamer
Séjour très agréable
Appartement très agréable, spacieux et propre. Très fonctionnel avec la kitchenette. Le quartier est calme et bien situé (environ 20 min à pieds de la Grand Place). Très bon séjour.
1 nacht verbleven in oktober 2022
Reactie van MAS Team op 1 nov 2022
Cher Arnaud,Merci pour votre avis. Nous sommes ravis de savoir que vous avez aimé votre séjour chez-nous. On espère de vous revoir bientôt à MAS Aparthotel.Merci de nous avoir choisis !

2/10 – Ontzettend slecht

Daigo

Negatief: Netheid, comfort kamer
Below average hotel, misleading room pictures
A below average, tired looking apartment-hotel. Be wary as you may get allocated a room that isn’t the one you booked and which looks markedly different to the pictures on their website. We booked the ‘business suite with kitchenette’ via Mas ApartHotels listing on hotels dot com. Of the 8 pictures, not a single 1 of the 8 photographs depicted our room. We got an inkling things weren’t quite right when we checked in and were led back out onto the street to the building next door. On the 3rd floor, we found our room to be no more than 40 square metres at best (advertised at 45), which would have been fine if it hadn’t been so tired looking, dirty and in need of modernisation (see pictures). After deciding to complain (which I rarely do) I was met with a condescending, unapologetic tone from the receptionist (named Lorena). Apparently, the website pictures were of the ‘modern’ rooms and we had been allocated a ‘classic’ room in an older building next door. She stated that the hotel had no control over the pictures on their hotels dot com listing and that is why the picture of this older room had been omitted. An outright lie - as hotel owners are fully in charge of which pictures appear on their hotels dot com listing. I hope after reading this, the management decide to add the actual pictures of this room to their listing on hotels dot com and be more honest to customers about which room they might be allocated before they book. I’d much rather have not written this review
2 nachten verbleven in oktober 2022
Reactie van . op 30 okt 2022
.

10/10 – Uitstekend

Lars

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Calm, clean, convenient — near major EU institutions and train station. Food stores and restaurants in neighborhood. Not very far from parks and landmarks like Grand Place (I walked there in maybe 20 mins).
2 nachten verbleven in september 2022
Reactie van MAS Apart Team op 3 okt 2022
Dear Sir,Thank you for your kind comment!We are glad to know that you enjoyed your stay with us.We hope to see you again here at MAS Aparthotel!MAS Team

8/10 – Goed

Dimitrios

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to the area where my meetings took place. Spacious rooms. No dining area in the hotel. Required to pay extra to check in 30 minutes before the "official" check-in time.
1 nacht verbleven in september 2022
Reactie van Diaz op 10 okt 2022
Dear guest,Thank you for your review.We hope you had a pleasant stay with us and we look forward to welcoming you again at MAS Aparthotel.Thank you for choosing us.

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2022
Reactie van MAS Team op 31 aug 2022
Dear Mrs. Smith,Thank you for your review!We are very glad to hear that you enjoyed your stay.We hope to see you again at MAS Aparthotel!

10/10 – Uitstekend

Marc

Reisde met familie
Positief: Netheid, comfort kamer
Très bon choix.
Bien situé, appartement très agréable, spacieux et propreté irréprochable. Personnel sympathique et efficace. Aucun soucis, rien à redire.
4 nachten verbleven in augustus 2022
Reactie van MAS Apart Team op 29 aug 2022
Merci pour votre avis!

10/10 – Uitstekend

ERIK GERARDO, PLAYA DEL CARMEN

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Un lugar muy agradable y el personal es sumamente agradable, una muy buena opción para llegar a Bruselas.
2 nachten verbleven in augustus 2022
Reactie van MAS Apart Team op 26 aug 2022
Estimado sr. Gerardo:Muchas gracias por su excelente comentario. Estamos contentos de que haya disfrutado de su estancia.Estamos deseando acogerle de nuevo. Sinceramente, El equipo de MAS Residence.

10/10 – Uitstekend

Laura

3 nachten verbleven in augustus 2022
Reactie van MAS Team op 13 aug 2022
Dear guest, Thank you for your review. We are glad to know you had a pleasant stay and we hope to welcome you again at MAS Aparthotel.

10/10 – Uitstekend

Tyrus

Positief: Netheid, comfort kamer
This was a lovely apartment in a quiet area. We enjoyed the North African restaurant down the street. The management was very friendly and helpful.
6 nachten verbleven in juni 2022
Reactie van MAS Apart Team op 25 jun 2022
Thank you very much for your comment. You were a very kind and respectful couple. Thank you for staying in our home.

8/10 – Goed

Oleg

Positief: Netheid, comfort kamer
Nice hotel in the city center
As a Gold exclusives member, I had an early check-in 10 a.m for an additional fee of 10 euros and a free 200 ml bottle of white wine.
3 nachten verbleven in juni 2022
Reactie van Diaz op 23 jun 2022
Dear Oleg, Thank you for your review. We hope you had a pleasant stay with us and we hope to welcome you again soon at MAS Aparthotel.

8/10 – Goed

Annemarie

1 nacht verbleven in mei 2022
Reactie van Diaz op 4 jun 2022
Dear Annemarie, Thank you for your score. We hope you had a pleasant stay, and we hope to welcome you again at MAS Aparthotel.

10/10 – Uitstekend

Jacob

Zakenreiziger
Positief: Netheid, comfort kamer
3 nachten verbleven in maart 2022
Reactie van MAS Team op 24 mrt 2022
Dear Jacob, Thank you for your nice review. We look forward to welcoming you again in MAS Aparthotel EU. Best regards,

10/10 – Uitstekend

Harald

Zakenreiziger
Positief: Netheid, comfort kamer
Anbefales
Sentralt i fht Luxemburg knutepkt off.kom. Hyggelig betjening Veldig greit rom, kjøkken, høyt under tak, flott seng++
4 nachten verbleven in januari 2022
Reactie van MAS Apart Team op 8 feb 2022
Mr. Martens was an excellent guest, kind and respectful. We hope to have him with us again soon.

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in november 2021
Reactie van Diaz op 18 nov 2021
Chère Kevin, Merci pour votre avis. Comme toujours, c'était un plaisir de vous accueillir. À la prochaine.