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Beoordelingen van Smartflats Design - Postiers

3.5 out of 5
Smartflats Design - Postiers
Rue Fossés aux Loups 18, Brussels

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 19 van 62 beoordelingen" "
Gastenscore: 8 - Goed. 20 van 62 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 62 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 62 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 62 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

6,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

4,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Majda

Reisde met een groep
Negatief: Netheid, comfort kamer
Zeer zeer slechte service.
De accommodatie was bij binnenkomst hoed gelegen en schoon. Maar we keamrn om 5 uur aan bij de accommodatie en alles liep vlot. Tot we de verwarming wilde aan zetten want het was behoorlijk koud afgelopen weekend. We hadden hem aangezet maar hij werkte niet samen met warm water. Dus geen verwarming en geen warm water. Dus hebben we de service gebeld van accomodatie rond 6 uur. Die vrouw was brutaal maar ze zei dat ze monteur zou sturen. Dus uur gewacht heen enkele
2 nachten verbleven in januari 2021
Reactie van The Smart Team op 25 jan 2021
Dear, We are really sorry for the issue. We will check with our technical team;

8/10 – Goed

Manon, Epe

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima locatie in het centrum. Goede prijs/kwaliteit verhouding
3 nachten verbleven in december 2018

2/10 – Ontzettend slecht

juan carlos

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Es una propiedad super sucia, muy descuidada, el colchón del sofa cama asquerosamente sucio, las fotos no coinciden con lo que ofrecen, fotos engañosas. NO LO RECOMIENDO.
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Thomas

2 nachten verbleven in december 2023

4/10 – Matig

Karen

Reisde met familie
Negatief: Netheid
Not a great apartment
Apartment was in poor condition, sofa in lounge was visibly broken and light in one of the bedrooms was hanging by 2 wires instead of 3, bulbs in lounge were flickering and there was old food in the sink. On the plus side it was very well heated and in a good location although outside door was always open so you didn't need to use the code but anybody could enter.
4 nachten verbleven in november 2023

6/10 – Redelijk

Jun

The unit is huge. however, the alarm kept beeping during the whole night. When we checked in, the unit is not ready yet. It took additional time to wait the janitor to clean the room.
1 nacht verbleven in augustus 2023

8/10 – Goed

Beatriz Adriana

Reisde met familie
Positief: Netheid, comfort kamer
El lugar es bonito, céntrico y descansamos muy bien. El único detalle que tuvimos es que no funcionaba el elevador y subir maletas muy pesadas si estuvo complicado. Pero por el lugar excelente!
2 nachten verbleven in juli 2023

4/10 – Matig

miguel angel cruz

1 nacht verbleven in juli 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in juli 2023

4/10 – Matig

Saba

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Property was loud at night no wifi no tv could not Access property properly one family had To stay in the space to ensure we could get back in

2/10 – Ontzettend slecht

Bernardo

Reisde met familie
Negatief: Netheid, comfort kamer
Hotel asqueroso
Worst experience EVER
2 nachten verbleven in december 2022
Reactie van Julia from Postiers Residence - City Center op 4 jan 2023
Dear Bernardo,Our goal is to ensure all of our guests have a great experience and we’re sorry to hear that not everything was to your satisfaction this time.Please don’t hesitate to reach out and provide details of how we can better meet your expectations in future.Best regards,Julia from Postiers Residence - City Center

2/10 – Ontzettend slecht

Bernardo

Reisde met familie
Negatief: Netheid, comfort kamer
Most disgusting place ever
The place was a disaster. Nothing to do with the pictures shown on the website. Dirty. Very old. The building falling apart. I feel totally robbed. I had to leave 2 night before my regular check out time. The first time EVER that hotels.com has been a total deception.
2 nachten verbleven in december 2022
Reactie van Julia from Postiers Residence - City Center op 3 jan 2023
Dear Bernardo,Thank you for sharing your feedback.We are sorry to hear your experience wasn't completely satisfying. We have tried to ensure our apartments are correctly represented on our website and we are always happy to assist with selecting the one that best suits your requirements.Furthermore, we are sorry that you felt your apartment wasn’t up to the standard you've come to expect from us, please do not hesitate to bring any issues or concerns to our attention through our digital reception 24/7 by email, phone or WhatsApp, so that we may take the necessary action. Nevertheless, we will be reviewing your feedback with our housekeeping team. We do carry out maintenance work whenever necessary to keep our apartments up to date and have duly noted your comments for consideration.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Happy holidays,Julia from Postiers Residence - City Center

2/10 – Ontzettend slecht

liora

Zakenreiziger
Negatief: Netheid, comfort kamer
Bed bugs beware
This propriety had signs of Bed bugs when I called to ask for a different room the staff was unhelpful and ignored. Hoping to get my money back but so far have not received any response despite that I left almost immediately after discovering the bed bug signs. On top of that it was unclean with falling apart furniture
2 nachten verbleven in november 2022
Reactie van Julia from Postiers Residence - City Center op 24 nov 2022
Dear Liora.Thank you for taking the time to review your experience with us.We are sorry your experience did not meet your expectations as we attach great importance to customer satisfaction. Rest assured that we take the issues you mention very seriously and have a professional company in regularly as we cannot be too careful.We hope to see you again for an improved experience.Best regards,Julia from Postiers Residence - City Center

6/10 – Redelijk

Katie

Reisde met familie
Stay in Brussels
Great location, but no toiletries provided. I would stay here again, but you will need to pack everything, including towels. Great shopping nearby.
3 nachten verbleven in september 2022

6/10 – Redelijk

Melanie

Positief: Voorzieningen
Negatief: Netheid
10 nachten verbleven in juli 2022

4/10 – Matig

Ville

Reisde met een groep
Negatief: Netheid
Needs maintenance
Apartment had many small neglected, broken things. It gave me an impression that this venue is not well taken care of. Street level entrance lock broken, couch broken and dirty, floor lamp broken, TV not working etc. It is also noisy location especially if someone in nearby apartments is having a party, like happened during our stay. Location is convenient. With proper maintenance this would be A class apartment.
2 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Jerome

Reisde met familie
Positief: Netheid
We booked for 6, 2 double and 1 convertible sofa. I paid extra fees to stay there at 6 ! The convertible does not exist !! Tried to call so many tomes bith the Expedia Customer service and the property manager, for 2/3 days ! Expedia can not do anything on behalf of the hotel. The property never replied. Last time for me and to avoid ! Jerome
2 nachten verbleven in juni 2022

8/10 – Goed

Arnoldo

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Esta excelente ubicado, puedes caminar a cualquier lugar y tomar metro desde ahi. es un excelente espacio.
2 nachten verbleven in mei 2022

6/10 – Redelijk

MARTHA, Villavicencio

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
El apartamento muy amplio mas de lo que nos imaginamos, lindo, remodelado, 2 habitaciones , 1 sanitario, 2 baños con ducha sin sanitario, cocina muy buena, super la ubicacion, parking publico al frente 22€ las 24h, pero necesitamos almohadas y nadie respondió , el internet y la tv estaban dañados y nadie nos contesto ni soluciono, no hay nadie pendiente, entregaron clave de acceso por internet y se desentienden, mejorar la comunicacion por el apartamento es excelente
3 nachten verbleven in mei 2022

10/10 – Uitstekend

ROYNEL, Kissimmee

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
location, comfort and great space
2 nachten verbleven in mei 2022

8/10 – Goed

Aline

Reisde met een groep
Wohnung sah ganz anders aus als auf Bilder. Sehr zentral, gute Lage, aber der Wohnung selber war nicht überzeugend.
3 nachten verbleven in januari 2022

4/10 – Matig

elizabeth

Reisde met partner
Communication was abysmal. Changed the location of the flat less than 24 hours before check in. Did not provide email information within the 2 day window as specified in the booking.
4 nachten verbleven in september 2021

10/10 – Uitstekend

Crystal

Reisde met familie
Positief: Netheid, comfort kamer
Good stay
It was a lovely spacious apartment in the heart of the city centre with access to the car park near by. The security was fine and the facilities were good.
7 nachten verbleven in augustus 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Comfort kamer
3 nachten verbleven in juni 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Propre, bien équipé et emplacement central idéal pour visiter le centre ville de Bruxelles:-)
2 nachten verbleven in februari 2020
Reactie van Arnaud op 13 mrt 2020
Bonjour, merci beaucoup pour votre commentaire. Nous sommes heureux que vous ayez apprécié votre séjour avec nous. Notre équipe a pris en compte vos observations. Nous espérons vous revoir dans une de nos résidences Aparthotels Smartflats. L'équipe Smartflats

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of Space an located right in the center of the city
2 nachten verbleven in december 2019
Reactie van Arnaud op 13 feb 2020
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. Such a feedback keeps the team motivated to give its best! We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team

10/10 – Uitstekend

Anahit

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious apartment in the heart of Brussels!
The apartment was very spacious I would recommend it for families. The staff was very friendly and met my special requests. The location is perfect , metro , train stations, the Grand Place , the shopping street everything is in 5 minutes walk.
2 nachten verbleven in november 2019

10/10 – Uitstekend

DJENANE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in september 2019

8/10 – Goed

Cesar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recomendable
Repetiría pero es bastante incómodo si llevas bebé (zonas comunes muy estrechas para un carrito)
6 nachten verbleven in december 2018

8/10 – Goed

Richard

Great location, apartment was nice. Strange to have a really large apartment with two bedrooms but only one toilet - I wouldn't therefore stay with the family. Some of the curtains don't cover the windows, another window doesn't have a curtain at all. There is a lot of building work going on in this building from early in the morning until after 23.00.
3 nachten verbleven in november 2018
Reactie van Smartflats team op 28 nov 2018
Hi Richard and thank you for this great review ! We are glad that you appreciated the location of our apartment. Our team has taken your observations into consideration. We hope we can welcome you back in our flat in the future. The smartflats team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in november 2018
Reactie van Smartflats team op 14 nov 2018
Thank you for this review. The smartflats team

8/10 – Goed

Affonso, Rio de Janeiro

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excelente flat, amplo, bem localizado (perto metrô), com equipamentos modernos e todos os recursos necessários. Tive somente problemas no sistema de aquecimento do chuveiro. Este flat tem um detalhe que é necessário mencionar: ele não tem portaria (normal) mas a entrada do prédio também não tem fechadura, é necessário digitar um código em um painel na entrada do prédio para entrar, e após esta primeira porta tem outra em seguida que fica aberta só por 45 segundos após aberta a primeira: tem que abrir a primeira e passar rápido pelas duas. Depois a porta do flat também é por código. Esse processo me causou um certo stress: na digitação do código na entrada as vezes a porta não abria na primeira vez e precisava redigitar, e para passar rápido pelas duas tinha que ser bem rápido. Houve uma noite que a porta não abriu (exatamente na noite que cheguei mais tarde...). Como não abria tive que acessar o email da Smartflat no celular, pegar o número da central 24H e ligar informando o problema (ainda bem que tinha um celular com internet e linha disponível). Me foi dado um novo código e entrei (atendimento só em inglês ou francês).
5 nachten verbleven in oktober 2018
Reactie van Smartflats team op 7 nov 2018
Hello Affonso, thank you very much for your excellent review and for choosing our flats, we are glad that you appreciated the equipment and the location of our flat, we hope we can welcome you back soon. The smartflats team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018
Reactie van Smartflats team op 14 nov 2018
Thank you for this review. The smartflats team

10/10 – Uitstekend

rogelio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Precioso apartamento
Apartamento precioso muy espacioso y en un lugar inmejorable.A mejorar la iluminación en los cuartos de baño un poco pobre.
2 nachten verbleven in oktober 2018
Reactie van Smartflats team op 7 nov 2018
Hello Rogelio, thank you for your review, we are glad that you appreciated the location of our flat. We hope that we can welcome you back soon. The smartflats team

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
брюссель на выходные
замечательный, просторный апартамент, чистый, уютный, со всеми продуманными мелочами в двух шагах от исторического центра города. вблизи супермаркеты и торговая улица единственное но практически не работает интернет, очень слабый сигнал
4 nachten verbleven in oktober 2018
Reactie van Sabrina op 17 okt 2018
Большое спасибо! До встречи! The Smartflats team :)

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, close to everything. WiFi was not the best. Having trouble with the WiFi and there’s really no one to troubleshoot the issue for you. Having difficulty adjust the temperature in the room. Overall it’s a great place to stay.
2 nachten verbleven in september 2018
Reactie van Sabrina op 3 okt 2018
Hello and thank you for your remarks. It really helps us to improve the quality of our services and our Smartflats. We offer alternatives in case the wifi doesn't work (code Proximus phone), so do not hesitate to contact us next time! We hope to welcome you back soon at Smartflats. Regards, the Smartflats team.

4/10 – Matig

Paul, New York

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty flat dirty halways, staff slow to response on costumer needs
5 nachten verbleven in september 2018
Reactie van Sabrina op 19 sep 2018
Thank you for your remarks. It really helps us to improve the quality of our services and our Smartflats. I am sorry to see that you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Have a nice day!

4/10 – Matig

Sheraz, Berkshire

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible customer service with no common sense
in simply words, my family and I have been through very challenging/difficult situation due to the lack of basic facilities at the property. Our family of five were provided with two small double beds and a broken/smelly/dirty sofa bed. However, at the time of booking I was told that we will get three double beds. The sofa bed was full of dirt and stains, was partly broken and was smelling. I wouldn't let any of my children to sleep in the bed. I told the property management from day one to provide me another bed or at least a mattress so that I can sleep on it but our requests were completely ignored. Even a member of their team came to take a look at the sofa bed and he even agreed that it was in terrible state, he took photos and said he would speak to his manager and get back to me but I didn’t hear anything back from him on this. The towels we were provided were dirty and there was a whole in one of the towels. We were provided with only five thin pillows and when I asked for a few extra pillows we were asked to pay 10 euros for them which I refused, and they then didn't provide the pillow. I therefore, went to the local market to buy some pillows and towels. Based on my experience, I would not recommend this property to any family with young children
5 nachten verbleven in augustus 2018
Reactie van Sabrina op 12 sep 2018
Thank you for your feedback. I am sorry to see that you did not have a fully satisfying stay at Smartflats. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

2/10 – Ontzettend slecht

Eldad, London

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
low maintenance + stairs to an "accessible" flat
The apartment is described as accessible with an elevator, but it is located in the middle of 2 floors, so you have to go through a bunch of stairs to get to it which isn't ideal when you have a baby pushchair. The towels and sheets had tears and stains. The walls were also pretty dirty and with stains all over. There was supposed to be internet, but it never worked- I was able to connect to the wifi but there was no internet available. I complained and they said they fixed it but it was never fixed. The water pressure is really low. If you want to watch the (small) tv in the living room, you'll have to improvise a stand for the receiver as it is just hanging from the wall and doesn't receive the signals from the remote. We were really disappointed with the apartment.
2 nachten verbleven in augustus 2018
Reactie van Sabrina op 19 sep 2018
Thank you for your remarks. I am sorry to see that you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Have a nice day!

8/10 – Goed

Marwan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
جيد جدآ
السلام عليكم الاقامة في منتهى الراحة ولاكن تنقصها الروم سيرفس والمكيف ولكن المكان في منتهى الروعه في وسط السوق ومقابل المول
4 nachten verbleven in augustus 2018
Reactie van Sabrina op 7 sep 2018
Thank you for your comment. Have a nice day!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Central apartment, great stay!
This apartment is really lovely, it’s a nice space to hang out in, comfortable, clean and a really excellent location. Having a kitchen is a real plus as we had everything we needed to cook our own meals. I’m this sense it’s more like an Airbnb, so don’t expect a hotel service - there’s no lobby or daily room cleaning, but that was perfect for us as we prefer not to be disturbed. There were a couple of issues with the flat - the hot water wasn’t great for showers and the WiFi was difficult at times, but we’re told these issues will be fixed. It’s also on the 6th floor,but there is a lift. Definitely recommend staying here :))
3 nachten verbleven in juni 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Nice but a little down-and-out around the edges
The flat is nice and VERY spacious, perfect for a family of five. The location is also great, located only a few blocks from Grand Place. The unit is very mod and cool, but unfortunately needs a little freshening. It has fashionable gray paint, but it’s been singed up and stained quite a bit, giving the flat that is quite nice overall a slightly sad and down-at-the-mouth appearance inside. It is meant to feel coolbut has a bit of a hipster dorm room feel to it. For the price, considering what you get for most European hotels, however, it was a bargain, especially for a large family. I won’t NOT recommend it, I just wish they would keep it in slightly better condition.
2 nachten verbleven in juni 2018

8/10 – Goed

Ulrika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice spartment right in the city center.Everything worked excellent.
4 nachten verbleven in mei 2018
Reactie van Smartflats op 9 mei 2018
Thank you for this great review ! We hope to see you again at one of our residences :)

10/10 – Uitstekend

Janet, New York

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay.
Very happy with our stay.Place is clean and spacious.Mark is very nice and helpful. Would recommend to other people.
2 nachten verbleven in april 2018
Reactie van Smartflats op 4 mei 2018
Hi Janet and thank you for this review. Weare glad you enjoyed your stay with us and we hope to see you again in our residences :)

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Location, clean and comfortable
Very clean and comfortable apartment in an ideal location. great value.
2 nachten verbleven in maart 2018
Reactie van Smartflats op 4 mei 2018
Hi and thank you for this review. We are glad you enjoyed the location and the facilities of the flat. We take your remarks into consideration in order to always improve our services and we hope to see you again in one of our Smartflats residences :)

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Huge apartment, fantastic location
We (me, my dad, brother and friend) stayed here for three nights, Thurs 8th, Fri 9th and Sat 10th March 2018, it is accessed at street level by a code and then when you get to the flat door another door code, so it is very secure. Let me just start by saying that the flat is really big, the main living/kitchen area which is open plan must be at least 10 metres by 7 metres with huge ceilings. Everywhere is clutter free, smart, tidy and very clean. Bedrooms are large as are the bathrooms. There is lots of storage space and the flat is very well equipped, there is also free WiFi throughout, in short it is a fabulous place. If I had one very minor gripe is that there is only one toilet in the flat but that is a very small negative.
3 nachten verbleven in maart 2018
Reactie van Smartflats op 4 mei 2018
Hi Stephen and thank you for this detailed review ! We are glad you enjoyed your flat so much and we hope to see you again in one of our residences whenever you come back to Brussels :)

8/10 – Goed

frederic , london

Negatief: Comfort kamer
Flat is nicely located and very large but equipment is close to the minimum. It wouldn’t cost that much to add a pillow or a glass but it would make such a difference. Electric Sockets are also not secured especially in the stairs. From the main entrance to the flat the quality is very poor. The stairs are dirty. i wonder how this building will evolve without more investment.
Reactie van Tatiane, Quality Manager op 23 jan 2018
Hello Frederica! Thanks for taking the time to write a review! I'm glad you enjoyed the space and location. I'll take your remarks into account to improve our equipments. I hope we'll see you back for your next visit in Brussels.

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Great stay overall, but not a lot of service
Great location, but don’t expect a lot of service. I emailed twice after the first night and never got an answer
2 nachten verbleven in november 2017