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Beoordelingen van Smartflats Premium - Palace du Grand Sablon

3.5 out of 5
Smartflats Premium - Palace du Grand Sablon
Rue de la Paille 34, Brussels

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 10 van 40 beoordelingen" "
Gastenscore: 8 - Goed. 15 van 40 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 40 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 40 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 40 beoordelingen" "

7,2/10

Netheid

7,6/10

Personeel en service

5,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

4,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Boris

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
trash bin was broken, AC was broken, the doorbell was broken, the dishwasher was broken, 1 curtain almost broke cause it was very loose. we had a power cut and called the service, they did not help. said they contacted the "technical team" there was never a technical team. the day after power was still out and the technical team did not come. no warm water, no lights, nothing. it looks fancy and all, but dont be fooled.
3 nachten verbleven in april 2024

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2018
Reactie van SmartTeam op 27 sep 2018
Thank you very much for your review. We work hard and we do our maximum to welcome our guests. Regards

8/10 – Goed

Boris, Brooklyn

Positief: Netheid, voorzieningen
Big property , but locks of maintenance. Terrible communication,
3 nachten verbleven in april 2024

4/10 – Matig

Kathy

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location, however the place we stayed was in a terrible condition, lift not working the whole time we were there, we had to lug 30kg bags up and down the stairwell which had no lights, and there was no toilet seat at all, the condition is worse than a third world country
4 nachten verbleven in december 2023

6/10 – Redelijk

Frédérique

Negatief: Comfort kamer
Déception
Nous avons loué un appartement pour les vacances de Noël. Le sieges des toilettes était cassé, le four ne marcait pas. Je l'ai immédiatement signalé mais cela n'a pas été réparé. Nous avons eu d'autres problèmes dont l'ascenseur en panne pendant plusieurs jours. L'appartement est extrêmement bien situé, chaud mais pas aussi confortable que ce que nous attendions. L'equipe de smartflats est inexistante et les femmes de chambres ne parlent que roumain.
7 nachten verbleven in december 2023

4/10 – Matig

julie

Negatief: Netheid
Les photos sont bien trop vendeuses
Immeuble sentant le renfermé et la cigarette. Des tapis taches de javel. Dans l’appartement du café senseo pour une machine. Nespresso, des canapés tellement sales qu’un drap de lit est posé dessus, Aucun produit pour la douche, Un ménage plus que limite. Des wc qui ont coulé toute la nuit. Très bien situé mais appartement mediocre
1 nacht verbleven in december 2023

6/10 – Redelijk

Teni

Reisde met een groep
Girls Trip
It was the perfect location for the Christmas markets! However it definitely needs more maintenance the toilet seat was broken and the blinds did not roll down. We also had a random man with a hood trying to access our room at 6am which was scary especially with three young girls inside! This made me feel unsafe.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Carla

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
there were multiple issues that they did not even attemp to fix broken toilet, no shower head, broken elevator, tv did not work etc rude when trying to talk to them and no solutions or compensation for anything smartflats is horrible
5 nachten verbleven in november 2023

4/10 – Matig

William

Reisde met een groep, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The good: spacious room in a great location with a beautiful view. The bad: Lounge for luggage drop off while we waited for check in did not exist. We drove there and nearby business said it closed down. Moldy shower, shower soap empty, cheap broken toilet seat, rusty broken trash can, stains on bedsheets, stains on couch, ELEVATOR BROKEN, stairwell had NO light to see, our "4th floor" from was actual 6 levels above the street. Dangerous and exhausting with our luggage. We expected more from this place...
2 nachten verbleven in september 2023

8/10 – Goed

Corine

3 nachten verbleven in juli 2023

6/10 – Redelijk

ANDRE

Reisde met familie
The bed was comfortable.
1 nacht verbleven in mei 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
2 nachten verbleven in mei 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For the price I paid (nearly $300/night), I expected much more. First, the good stuff: - Very nice location. That's why I booked it in the first place. - Very spacious. There's very little in the apartment but after being couped up in an Amsterdam hotel for 2 days, this was a great change. - Check-in was a breeze. We got a code and it was easy to use. Now the bad: - The apartment was obviously not cleaned well. There were bread crumbs on the dining table, crumbs on the carpet and stains on the sofa and **towels**! - Despite booking for 2 adults and 2 kids, we only got 2 sets of towels. I called them and they claimed I booked for 2 people. I have the expedia entry that says otherwise. Kids need towels too!! They told me they will call me back but they never did. - Hot water ran out only after a 5-min shower. We had to wait in turns until the water heated up to take showers. - Water pressure is uneven in many faucets. On some, water just trickles. - Summer season visitors, beware. There's no AC (see another review which points to the same problem). - I kid you not. About 1 hour after we checked in, a repair guy showed up and said he came to check on a few things. We had luggage lying around and everything. Should that not be done in between stays? He replaced a bulb, unclogged a bath drain and checked on the water heater. While I was grateful, it was a very odd experience. Overall, I would not recommend. It is places like this that make me want to stay in hotels
3 nachten verbleven in juni 2019

4/10 – Matig

sighvatur

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Not again
Apartment is just fine. However I needed an extra towel and was refused because they were fully booked. I really didn't like the communication with the company and I'd definitely not recommend this apartment. Towel did arrive, after two days of communication with staff.
3 nachten verbleven in mei 2019

8/10 – Goed

Craig

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Great Locaion, but in need of some Maintenance
The apartment is located right on the Grand Sablon within walking distance to lots of cafes. Close to Grand Place and Brussels Centraal Station. The beds were extremely conformable. But, the apartment is starting to look a little run down and is in need of some general maintenance.
5 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ubicación estupenda....barrio tranquilo y con mucho encanto. Bien comunicado. Apartamento muy amplio.
4 nachten verbleven in april 2019

10/10 – Uitstekend

Tone

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2019

8/10 – Goed

Tomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice aprtment close to the city centre
Didn’t figure out how the heating worked. Kitchen well equiped. The apartment was nice but looked a little bit worse than on the pictures.
4 nachten verbleven in februari 2019
Reactie van The SmartTeam op 3 mrt 2019
Dear, We do thank you for your review. We are sorry about the fact that you weren't able to figure out how the kitchen work. We do have a 24/7 phone service and we are also available by email in case of need.

8/10 – Goed

Aharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The location is great, the flat is large and very modern. I'd go back.
3 nachten verbleven in februari 2019
Reactie van The SmartTeam op 27 feb 2019
Dear, Thank you for your review. We are glad to hear that you enjoyed your apartment. We hope to see you again! Regards

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The apartment is located in perfect location. Not in the center but very close and also quiet. The apartment has everything we need and comfortable.
8 nachten verbleven in december 2018
Reactie van The SmartTeam op 10 jan 2019
Dear , Thank you very much for your feedback. It is very appreciated for us. We will go on doing our best every day. Regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Nice place!
Nice place!
4 nachten verbleven in december 2018
Reactie van The SmartTeam op 19 dec 2018
Dear, Thank you very much for your nice review. We work had to achieve the 5*!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location! Well equipped!
Great location! Well equipped!
3 nachten verbleven in november 2018
Reactie van The SmartTeam op 19 dec 2018
Dear, Thank you very much for your nice comment. We will be very glad to welcome you back. REgards

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in november 2018
Reactie van The SmartTeam op 11 dec 2018
Dear, Thank you very much for your review, We work hard to welcome our guest and we are very glad to receive such nice comments. We work on the 5*! Regards

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen
The property was in a great location, and the amenities were first-rate. Overall we enjoyed staying here and it was much better than staying in a hotel. There were, however, a couple of gripes; Firstly, the apartment is looking a bit ragged around the edges and could do with a good re-fresh. The table in the bedroom has seen better days and is stained on the surface, and one of the blinds in that room did not work. In the living room, one of the stools was broken and although it was still usable you ran the risk of cutting yourself if you picked it up to move it. On the Friday morning (having arrived the afternoon before) I phoned to say that 3 of the lights were not working and when we left on Monday they had still not been repaired.
4 nachten verbleven in november 2018
Reactie van The Smartteam op 5 dec 2018
Dear, Thank you very much for your score. We will keep on with our maintenance team to fix all this issues that you experienced so you can have a 5* stay. Regards

10/10 – Uitstekend

Geverifieerde reiziger

very good experience, code to enter to flat was sent to mobile number, flat was clean, nice, comfortable, good price for such flat
1 nacht verbleven in november 2018
Reactie van The SmartTeam op 5 dec 2018
Dear, Thank you very much for your stay. We will be very glad welcome you in the future. Regards

8/10 – Goed

Huey-Ru

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2018
Reactie van Smartflats team op 28 nov 2018
Thank you for this review !

10/10 – Uitstekend

Jacob, Kuwait

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Difficult to communicate with reception to clean the room
5 nachten verbleven in oktober 2018
Reactie van The SmartTeam op 8 nov 2018
Dear Jacobo, Thank you very much for your review. We are glad to welcome you during your stay. We hope that we can welcome you again. Regards

10/10 – Uitstekend

Julia Ariana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente!
Excelente, volvería a quedarme aquí, muy amplio, limpio y cómodo, ademas con muy buena ubicación, nos sentimos como en casa.
2 nachten verbleven in oktober 2018
Reactie van The Smart Team op 26 okt 2018
Hola Julia! Muchisimas gracias por su comentario. Es un placer para nosotros poder dar la bienvenida a clientes como Ustedes. Un saludo.

8/10 – Goed

Per-Johan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Trivsamt
Bra, nära centrum
1 nacht verbleven in oktober 2018
Reactie van Sabrina op 11 okt 2018
Thank you very much! Hope to see you soon! The Smartflats team.

10/10 – Uitstekend

Silvia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ottima soluzione per un viaggio di affari.
Posto stupendo, comodissimo a tutte le attrazioni della città. Camera pulita e dotata di tutti i comfrot. Unica pecca è non avere ricevuto i codici di accesso con il dovuto anticipo. Ho rischiato di rimanere fuori dall'appartamento se non fosse intervenuta l'efficace e professionale assistenza di Hotel.com.
2 nachten verbleven in september 2018
Reactie van Sabrina op 5 okt 2018
Grazie Silvia per il suo commento. Il suo feedback è molto importante per noi in quanto ci aiuta a migliorare la qualità dei nostri servizi e dei nostri Smartflats. Sono felice che le è piaciuto il nostro appartamento, e la sua posizione centrale nella città. Spero di darle il benvenuto a Smartflats molto presto. Le auguro una buona giornata! The Smartflats Team.

4/10 – Matig

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en comfort kamer
Not clean on arrival, not prepared for hot weather
Arrived for check in at 3pm, and the apartment had not been cleaned from the previous guests. We dealt with less than friendly or compassionate staff on the phone (up to 10 phone calls with multiple hang-ups), and were made to wait >1hr for the cleaning staff to arrive and clean it. They emailed after and offered a late check-out as an apology (we had a 7am train so not much use to us). The apartment is completely inappropriate for a summer visit. There is no fan or air conditioning, and it is impossible to open the windows due to 1) The bright lights from the street, 2) the loud traffic and noise from the street, and 3) the abundance of mosquito's - we were been bitten alive. We did not sleep at all for the 2 nights we were there. When we emailed the customer service team to request a fan after our first night, they were dismissive and kindly thanked us for our understanding for Belgium's unseasonably warm weather. We wrote back explaining our disappointment and discomfort, again requesting a fan or mosquito coil, but we never heard back from them. A real shame as the apartment was lovely (once cleaned), and is in an excellent location.
2 nachten verbleven in juni 2018
Reactie van The Smartflats Team op 27 aug 2018
Hello we are sorry to hear you didn't have a fully satisfying stay with us. We have informed our cleaning team to make sure it will not happen again. Concerning the air conditioning, as most of the hotels in Belgium we do not have it but we have fans on request and availability. We hope you will have a more satisfying stay on your next trip to Belgium. Best regards.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Pas de code acces pour la propriété sans que j'aille fait plusieurs demarche. Tele pas accessible 1ere soiree. Proprete a certains endroit "so-so" (mur de salle de bain avec pate à dent)
2 nachten verbleven in mei 2018

10/10 – Uitstekend

Franco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Direi eccellente da tutti i punti di vista. Ritornero'
Reactie van Smartflats op 25 apr 2018
Thank you so much!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
appartement au centre de Bruxelles, spacieux et commode; Bonne décoration.
7 nachten verbleven in april 2018
Reactie van Smartflats op 25 apr 2018
We do thank you for your nice review. Regards,

10/10 – Uitstekend

Fred, Princeton, NJ

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent alternatve to the hotel model
Perfect location, ideal layout for traveling family. Felt like home. I do home remodels and they spared no expense and hired truly skilled craftsman. 2 thumbs up!
3 nachten verbleven in april 2018
Reactie van Smartflats op 11 apr 2018
Dear, Thank you very much for your review! We will be very glad to welcome you in the future. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful loft apartment at Grand Sablon.
Beautiful loft apartment at Grand Sablon. Close to everything.
1 nacht verbleven in november 2017

10/10 – Uitstekend

patrick, yverdon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Le design est très soigné. Magnifique.
Le design est très soigné. Magnifique. L'hôtel est bien situé. Le système, du fait qu'il n'y ait pas d'accueil peut paraître compliqué. En fait, il s'est avéré très simple. lits très confortables. Nous n'avons pas été dérangé par le bruit, ni des voisins, ni de la rue (nous avons quand même dormi les fenêtre fermées). Excellent choix!
6 nachten verbleven in oktober 2017

6/10 – Redelijk

Geverifieerde reiziger

スタイリッシュなアパートメント
部屋は広く、スタイリッシュでオシャレです。 立地も良いです。 ただ、１滞在でタオルは1セットしかありません。 自分で予備を持っていくか洗濯する必要があります。 洗面所のミラーは掃除が行き渡っていません。
3 nachten verbleven in september 2017

8/10 – Goed

Claire

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Beautiful apartment, great location, VERY noisy
The location of this apartment is wonderful. A quick 7 minute walk takes you to the Grand Place. There are plenty of restaurants and things to see close by as well. Street parking is fairly cheap and usually available close by. The apartment itself is beautiful. Everything was very clean and beds were comfortable. Very spacious - much nicer than staying in a hotel room. The building itself is nice, although the elevator is somewhat outdated. It broke down several times with one of us in it and it took a few minutes to start up again. The biggest con was the noise! There was construction going on RIGHT by the master bedroom, starting before 8am every day! This made it impossible to sleep past 8am in the morning, which was quite frustrating after having been out and about all day the previous day. Would probably stay here again, but the noise would definitely make me think twice.
2 nachten verbleven in juli 2017
Reactie van Alizée Quality Department. op 28 jul 2017
Dear Claire, Thank you for your review. I'm glad that you enjoyed your stay with us. I'm happy to see that our concept suited you. I'm sorry to hear you had lift problem and works ongoing during your stay. This is actually unusual. I hope we can welcome you back soon. Kind regards. - Alizée Quality Department.