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Beoordelingen van Sofitel Brussels Europe

5 out of 5
Sofitel Brussels Europe
Place Jourdan 1, Brussels

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 486 van 668 beoordelingen" "
Gastenscore: 8 - Goed. 143 van 668 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 668 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 668 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 668 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Robert

1 nacht verbleven in februari 2024
Reactie van Clara Rondini Guest Relation & Duty Manager op 22 feb 2024
Dear Mr Stegwee,We would like to thank you for staying with us, at the Sofitel Brussels Europe.Thank you for reviewing our property.Please do not hesitate to share with us the positive and negative aspects of your stay.We are looking forward to welcome you again soon!Sincerely,

10/10 – Uitstekend

Luna

1 nacht verbleven in november 2023
Reactie van Sophie Contardi Guest Relation & Duty Manager op 22 nov 2023
Dear Mrs Luna,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 – Uitstekend

guy

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van Laurence op 17 jul 2022
Cher Monsieur, Nous vous remercions pour votre récente visite au Sofitel Brussels Europe et nous vous sommes d'autant plus reconnaissant d'avoir pris le temps de nous faire part de vos impressions. C’est avec grand plaisir que nous recevons votre évaluation de nos services et sommes ravi de constater que votre séjour vous a apporté entière satisfaction. Soyez assuré que nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Cordialement, Laurence Umulisa Guest Relation and Duty Manager

10/10 – Uitstekend

Arno

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel. Vriendelijk en behulpzaam personeel. Leuke locatie.
1 nacht verbleven in april 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Koffers konden we vast achterlaten voor het inchecken dat was heel fijn. Wat ik minder fijn vond is dat het meisje achter de balie amper te verstaan was.
2 nachten verbleven in oktober 2019
Reactie van GRM op 22 okt 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

10/10 – Uitstekend

Pieter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Topverblijf
Geweldig hotel, alles wat je nodig hebt!
1 nacht verbleven in april 2019

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top locatie
Goed hotel, met prima locatie mbt de europese instanties.
1 nacht verbleven in maart 2019

10/10 – Uitstekend

vanhie, ieper

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
dik in orde
leuk nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
1 nacht verbleven in september 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2017

8/10 – Goed

Annemiek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Value for Money
Perfecte service, nette kamer, fijn bed, valet parking. Value for money.
1 nacht verbleven in september 2017

8/10 – Goed

Janneke, Groningen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location en very nice staff!
Beautiful room and great location! The staff is very helpful and the breakfast is great!
2 nachten verbleven in juni 2017

10/10 – Uitstekend

Ashwin, brussel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
zeker aanrader
rustig.. vriendelijk..rein

10/10 – Uitstekend

bram, new york

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!
Great view on terrace! International area! Beautiful parks around, square marie louise park is one of the most beautiful! Recommend this hotel in europe in terms of everything.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
super de luxe verblijf
Wij hebben een fantastisch verblijf gehad, van aankomst tot vertrek. Personeel heel behulpzaam, ontbijt magnifiek, kamer super proper. Luxe tot en met. We gaan zeker nog eens terug

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Marianne, Veenendaal, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centrum goed bereikbaar met openbaar vervoer
Zeer goed hotel met een uitstekende service. Centrum goed bereikbaar met openbaar vervoer.

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
3 nachten verbleven in mei 2024

10/10 – Uitstekend

jackie

Reisde met een groep
Positief: Netheid, personeel en service
was good
2 nachten verbleven in april 2024
Reactie van Clara Rondini Guest Relation & Duty Manager op 14 mei 2024
Chère Madame Jackie,L'équipe du Sofitel tient à vous remercier pour votre temps et votre note de 5 sur 5.C'est un plaisir de voir que vous avez apprécié votre séjour parmi nous.Nous restons à votre entière disposition pour toute information dont vous pourriez avoir besoin et nous espérons que votre prochaine visite sera plus qu'excellente.Nous sommes impatients de vous accueillir bientôt pour une nouvelle expérience Sofitel.Cordialement,

10/10 – Uitstekend

Edward

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Wonderful hotel. Our room was great and staff very helpful. We really felt at home there. Great location
2 nachten verbleven in maart 2024
Reactie van Clara Rondini Guest Relation & Duty Manager op 17 mrt 2024
Dear Mr Edward,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.We are glad to read you felt like "at home".I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,

10/10 – Uitstekend

Lars

1 nacht verbleven in februari 2024
Reactie van Clara Rondini Guest Relation & Duty Manager op 22 feb 2024
Cher Monsieur,L'équipe du Sofitel tient à vous remercier pour votre temps et votre note de 10 sur 10.C'est un plaisir de voir que vous avez apprécié votre séjour parmi nous.Nous restons à votre entière disposition pour toute information dont vous pourriez avoir besoin et nous espérons que votre prochaine visite sera plus qu'excellente.Nous sommes impatients de vous accueillir bientôt pour une nouvelle expérience Sofitel.Cordialement,

10/10 – Uitstekend

james

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I could easily become habituated to the quality service your staff provide.
2 nachten verbleven in februari 2024
Reactie van Contardi Sophie Guest Relation & Duty Manager op 16 feb 2024
Dear Mr James,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 – Uitstekend

Sarah

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parfait pour se rendre à la rue de la Loi
1 nacht verbleven in februari 2024
Reactie van Contardi Sophie Guest Relation & Duty Manager op 13 feb 2024
Dear Mrs Sarah,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback

10/10 – Uitstekend

Torsten

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Still a top-notch place to stay on a business trip
The stay was very nice. Sofitel Europe is still the best place to stay when you have EU meetings next door. The staff was always nice and helpful. A highlight of the room was the large and long bed, as well as the roomy bathroom. The breakfast was very much to my liking, especially after we rediscovered the omlett station.
2 nachten verbleven in februari 2024
Reactie van Clara Rondini - Guest Relation & Duty Manager op 9 feb 2024
Dear Sir or Madam,We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience on the location, the service, our room quality and the breakfast.We hope your next visit will be as pleasant as the previous one.Sincerely,Clara RondiniGuest Relation & Duty Manager

10/10 – Uitstekend

mendel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Clara Rondini Guest Relation & Duty Manager op 12 jan 2024
Dear Sir or Madam,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.I will share it with our team.Kind regarsds,Clara RondiniGuest Relation & Duty Manager

10/10 – Uitstekend

fahd

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super séjour , tres bonne accueil, tres propre et très confortable.
1 nacht verbleven in december 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 4 feb 2024
Cher Monsieur Fahd,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Europe pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et que vous avez plus particulièrement apprécié notre très bon accueil et nos chambres propres et très confortables. Nous espérons avoir la chance de vous accueillir très prochainement.

10/10 – Uitstekend

lisa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le personnel du Sofitel est chaleureux et tres professionnel. Les chalbres sont tres confortables et d'une grande propreté. Le petit déjeuner est très varié avec des options vegan et sans gluten. Situation idéale.
3 nachten verbleven in november 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 28 nov 2023
Chère Madame Lisa,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Europe pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement avec notre petit-déjeuner, notre personnel et nos chambres confortables.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 – Uitstekend

Espen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Minus for litt dårlig AC og ikke-fungerende kaffemaskin, men servicen veide opp. Fint rom og fine soner i hotellet.
3 nachten verbleven in november 2023
Reactie van Sophie Contardi Guest Relation & Duty Manager op 22 nov 2023
Dear Mr Espen,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.I'm really sorry that you were not satisfied with our air conditionning, our technical manager will be notified of your comment. We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager

10/10 – Uitstekend

Léonard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 14 nov 2023
Dear Mr Léonard,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Sophie Contardi Guest Relation & Duty Manager

10/10 – Uitstekend

Mohammad, Giza

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent, hotel is amazing, close ish to almost everything. It's mostly close to EU institutions though so you would have to walk a bit (30 mins) to get somewhere where you can do sightseeing and get good food. So really depends on what you are there for.
3 nachten verbleven in oktober 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 22 okt 2023
Dear Mr Mohammad,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 – Goed

Sergei, Toronto

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, quite, super access to so much in the city. Fantastic facilities, our junior suite was impeccable. Generally, very good service, especially at the bar and the restaurant; the valet was not up to par, the attitude has no place in hospitality.
2 nachten verbleven in september 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 22 sep 2023
Dear Mr Sergei,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.However, I'm really sorry for the bad experience you had with our valley. In order to ensure that this type of situation does not occur again in the future, I will speak with our Front Office Manager.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Contardi Sophie Guest relation & Duty Manager

8/10 – Goed

Mehmet Nurullah

1 nacht verbleven in september 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 16 sep 2023
Dear Mr Mehmet Nurullah,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 – Goed

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt tucked away in a neighborhood versus in busy in the middle of everything. Room was hot and difficult to regulate temperature especially when sleeping.
3 nachten verbleven in september 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 16 sep 2023
Dear Mrs Kim,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However, I have noticed that you were not very satisfied with our air conditioning system. I apologize for that and rest assured that our technical manager will be notified of the situation in order to resolve it. Thank you again for sharing your experience,

8/10 – Goed

Juergen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 16 sep 2023
Dear Mr Juergen,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 – Goed

Chus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was too far from the center Very nice and quiet
2 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest Relation & Duty Manage op 16 sep 2023
Dear Mr Chus,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 – Uitstekend

ROGELIO, STUDIO CITY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
About 20minutes walk to city center crossing a nice park and many foods choices around the hotel. Clean hotel and room, will stay again. All staff very nice and approachable.
4 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest Relations & Duty Manager op 16 sep 2023
Dear Mr Rogelio,We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us.Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,

2/10 – Ontzettend slecht

Maria

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
For a five star hotel the amenities provided were very poor
1 nacht verbleven in augustus 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 16 sep 2023
Dear Mrs Maria,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I would appreciate it if you could provide us with more details regarding what you expected from us regarding our amenities in order to ensure that you are satisfied with your stay in the future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bien, je recommande
Très bon séjour, le personnel était aux petits soins. Particulièrement Jimmy qui met l’ambiance au petit déjeuner et au bar, il est adorable avec les enfants.
2 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest Relations & Duty manager op 26 aug 2023
Cher Client,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement de notre personnel qui était au petit soin pour vous.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 – Uitstekend

Peggy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top
Extraordinaire confort du lit
2 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest Relations & Duty manager op 26 aug 2023
Cher Monsieur Peggy,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement de nos lits.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 – Uitstekend

Massimiliano

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Struttu Bella personale molto gentile e professionale
8 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest relation & Duty Manager op 22 aug 2023
Dear Mr Massimiliano,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 – Goed

mojgan, Laguna Hills

1 nacht verbleven in augustus 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 16 sep 2023
Dear Mr Mojgan,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 – Uitstekend

mojgan, Laguna Hills

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest relation & Duty Manager op 22 aug 2023
Dear Mr Mojgan,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super séjour
Excellent séjour, Un point d'honneur tout particulier au professionnalisme du personnel, aux petits soins et très à l'écoute que ce soit à l'accueil ou en salle. Un excellent petit déjeuner avec beaucoup de choix. Nous recommandons vivement cet hotel.
3 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest relation & Duty Manager op 22 aug 2023
Chère Madame Canville,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement au professionnalisme du personnel. Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 – Uitstekend

Natalia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent sejour
Excellent sejour, par contre le parking est tres cher, il devrait être gratuit pour les clients de l’hotel.
3 nachten verbleven in augustus 2023
Reactie van Contardi Sophie Guest relation & Duty manager op 22 aug 2023
Chère Madame Natalia,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction.En ce qui concerne le parking, j'informerai la direction de votre suggestion.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 – Uitstekend

David

1 nacht verbleven in augustus 2023
Reactie van Contardi Sophie Guest relation & Duty Manager op 12 aug 2023
Dear Mr David,The Sofitel's team would like to thank you for your time and your 10/10 rating.It is a pleasure to see that you enjoyed your stay with us.We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable.We are looking forward to welcome you back soon for another Sofitel experience.Yours Sincerely,

2/10 – Ontzettend slecht

Abhinav

1 nacht verbleven in augustus 2023
Reactie van Contardi Sophie Guest relation & Duty Manager op 8 aug 2023
Dear Mr Abhinav,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.For us to be able to provide some explanations and improve our service, we would appreciate if you could provide more details about the situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 – Uitstekend

Rene

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect hotel, nice rooftop bar as well.
1 nacht verbleven in juli 2023
Reactie van Contardi Sophie Guest relation & Duty Manager op 28 jul 2023
Dear Mr Rene,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 – Uitstekend

hector

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Contardi Sophie Guest relation & Duty Manager op 28 jul 2023
Dear Mr Hector,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

4/10 – Matig

Gilda

2 nachten verbleven in juli 2023
Reactie van Sophie Contardi Guest Relation & Duty Manager op 24 jul 2023
Dear Mrs Gilda,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Could you please provide us more informations about your stay in order to provide you explanations about the situarion and to be able to do better for your futures stay ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 – Uitstekend

Martin, Scarborough

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, staff was amazingly friendly and the room was quite and extremely well appointed and clean.
2 nachten verbleven in juni 2023
Reactie van Contardi Sophie Guest Relation & Duty Manager op 29 jun 2023
Dear Mr Martin,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us particulary with our great location, our friendly staff, our very quiet rooms and extremely well appointed and clean.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,