Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.Regarding the air conditioner issue, we deeply regret any inconvenience it may have caused you. We understand the importance of a comfortable room temperature, and we are taking immediate action to rectify the malfunctioning AC units even if it's taken longuer than expected. We are also reviewing our maintenance procedures to ensure such issues are addressed promptly and efficiently in the future.We would like to extend our sincerest apologies once again for falling short of your expectations. If you decide to stay with us again in the future, we hope to provide you with a much-improved experience that aligns with our commitment to quality and guest satisfaction.Best regardsJorge

Geachte Jan,We willen u hartelijk bedanken voor uw dankbaarheid en voor uw geweldige recensie! Het betekent veel voor ons allemaal.Inderdaad, de kwaliteit van de service die wij bieden aan onze gasten is essentieel en we streven ernaar om elk uitje in The Augustin onvergetelijk te maken.Ik zal uw vriendelijke woorden met trots delen met mijn team.Het was een genoegen om u als gast te hebben en ik hoop zeker dat ik het genoegen heb om u binnenkort weer te mogen verwelkomen.Met vriendelijke groet,

Dear guest, Thank you for taking the time to review your stay at The Augustin. We look forward to welcoming you again at The Augustin. All the best,

Kära J.W., Tack för din feedback. Vi hoppas att du njöt av din vistelse i Bryssel och ser fram emot att välkomna dig igen på The Augustin. Vänliga hälsningar,

Kära Frank, Tack för att du tog dig tid att ge din August Augustin en detaljerad feedback om din vistelse. Vi är glada att höra att du kommer att vara nöjd och kommer att se till att du gör det. Med vänliga hälsningar,

Dear Guest, We would like to warmly thank you for your gratitude and for taking the time to report your experience! It means a lot for all of us. It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon. Yours sincerely, Mr. Augustin

Dear Guest, I would like to thank you for your positive comment concerning your experience at The Augustin. I noticed that you enjoyed your stay with us and you particularly appreciated the cleanliness of the rooms. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It was a pleasure to have you as our guest, and we certainly hope to have the opportunity to welcome you back very soon. Best regards, Mr. Augustin

Dear customer, We very much appreciate your comments regarding your experience at The Augustin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we stive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mr. Augustin

Dear Ted, Thank you for taking the time to leave your impressions regarding your recent stay with us. Reading your review, I am very disappointed that you did not experienced the four-star services you so rightfully expect from us. Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance. For a next stay, please do not hesitate to meet us in order to solve these problems. It would be a pleasure for us to provide you a room more quiet and peaceful on a high floor with a city view on the back side. Moreover, we offer to our guests some slippers and bathrobes in Deluxe room. Finally, our team stay at your disposal for any request you may have like having an iron and is happy to satisfy your needs. I really hope you will give us the opportunity to change this perception and I would like to remain at your disposal to discuss further with you. Yours sincerely, Mr. Augustin

Dear Dirk, We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us. Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable. We are more than happy to see that you enjoyed a lot the comfort of our rooms, the welcoming of our staff and our location. I will be very proud to share your kind words with my team. It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon. Yours sincerely, Mr. Augustin

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us. I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our services. Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance. We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards, Mr. Augustin

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,

Dear Grace,Thank you very much for your last stay at The Augustin Brussels. We hope you enjoyed your time with us and you had a safe trip back home. We are looking forward to welcome you back again soon!Yours sincerely,Marcos - Front Desk

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,

Estimado Miguel, Lamentamos sinceramente que su experiencia en nuestro hotel no haya cumplido con sus expectativas. Nos tomamos muy en serio los comentarios y queremos asegurarle que estamos trabajando arduamente para abordar cada uno de los problemas mencionados.Respecto a las instalaciones, actualmente estamos trabajando para mejorarlas. En cuanto a la limpieza, hemos reforzado nuestros protocolos para garantizar un estándar más alto de higiene en todas las áreas del hotel. Además, estamos tomando medidas para mejorar la variedad y calidad del desayuno, así como para garantizar que nuestras instalaciones sean más accesibles para todos nuestros huéspedes.Agradecemos sus comentarios sobre la ubicación privilegiada de nuestro hotel, y queremos asegurarle que estamos comprometidos con la seguridad de nuestros huéspedes en todo momento. Tomaremos en consideración tus observaciones sobre el entorno nocturno y trabajaremos en colaboración con las autoridades locales para garantizar un ambiente seguro para todos.Esperamos poder recibirte nuevamente en el futuro y demostrarte los cambios positivos que estamos implementando para ofrecer una experiencia de calidad que se ajuste a tus expectativas.Cordialmente,Jorge Director.-

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,

Dear Guest, Thank you very much for choosing the Augustin and reviewing your experience.I am delighted to read your nice comment and I am truly thrilled that you enjoyed your stay with us. It is always a pleasure to know that our guest leave satisfied.Please rest assured that I will share your kind words with my team.We take note of your remarks and are sorry that they have altered the satisfaction of your stay.We hope to have the pleasure to welcome you back in a near future.Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Scott,Firstly, I would like to express my sincere gratitude for taking the time to share your feedback following your recent stay with us.I would like to extend our apologies for the inconvenience you experienced with your car during your visit. As we discussed, our hotel unfortunately does not have on-site parking. However, my colleague informed you of the options available, suggesting that you could either park your car outside the hotel or utilize the private parking facility located 500 meters away. Ultimately, you chose to park outside, and I want to emphasize that this decision was entirely yours.While we regret any issues you encountered with your car, it's important to note that the hotel cannot be held responsible for events that occurred outside our premises, especially when alternative parking arrangements were offered.Once again, I apologize for any frustration this situation may have caused, and we appreciate your understanding. If you require any further clarification or information, please feel free to reach out. We remain at your disposal to assist in any way we can.Warm regards,Jorge.Manager.-