6/10 – Redelijk
Soumia
Reisde met een groep
24 sep 2025
Negatief: Personeel en service
We were allowed to check in half an hour early, which was really nice. Upon arrival, there was half a roll of toilet paper, and someone accidentally walked into the room. These things happen! Someone was supposed to bring toilet paper, but unfortunately, no one did. I didn't make a big deal out of it, so I didn't report it. What I was unhappy about was the following: You pay a deposit (I had read that carefully) and after checking out, it is stated that this will be refunded. When I was already back home, I received an email on Sunday evening with an invoice stating that I had taken something from the minibar for . euros. That is absolutely not true, and I was unable to defend myself. We did not take or replace anything, and there has been no response to my email/message via Expedia. Not recommended and will not be returning here.
Soumia
2 nachten verbleven in september 2025