The communication by the management company was terrible. We didn't get directions for check in until right we were there (had no service) and luckily someone was checking things were in order and could give us the code so we didn't have to go back down the mountain. There is no after hours number, calling the listed number yields no results.The property listed was great... Until it wasn't. We booked this trip for the separate bedrooms, amazing view, cleanliness, and less clutter as we were traveling with an 8 months old. After 2 days, the cabins water stopped working completely and there was a mouse in the cabin. Apparently it had been an issue and the property manager didn't seem surprised it failed. They offered to move us to a nearby cabin with 2 bedrooms as well. It wasn't 2 bedrooms, it was a lofted bed and a bedroom. It was much older, smaller, cluttered with decorations the baby got into, and the view was way less spectacular. This cabin had to have been cheaper but no cost offset refund was offered or entertained when I asked. We lost half a day moving, half a day resettling and we are normally dreading going home from Bryson City and due to all of the issues we couldn't wait to leave the morning we were due to checkout. This is an annual trip that we feel we were robbed of by poor communication, high cabin price we didn't get to stay in, and added stress from the water quitting.