Front Desk - At check-in: Friendly, quick check in (early, too - thank you.).
Room Condition - The design & furniture in bedroom part of the room was wonderful. The only problem is that the climate control (even though there are controls in the room) were not up to the guests. The room was roasting. I tried using the AC or fan and was told it was shut off. We had the window open & system off for two days in the middle of winter & we were sweating. There were no lighter blankets available. No one could not help with the issue even when asked. Bathroom had orange & yellowed grout lines - it needed a good washing.
Service - Housekeeping turns over the rooms very quickly & efficiently. But, it be perhaps because they are not washing the floors in the bathrooms. The minibar service agent walked into the room without knocking while we were in the room - that was awkward. Bar in the lobby is expensive. Not much empathy on the room temp.
Breakfast - AMAZING. High quality. Better than any I have had in traveling. This was 5 star & worth the cost.
Location - wonderful. Close to Metro lines, tram lines, & great restaurants and stores nearby.
Overall: This hotel has what it takes to be amazing. There are some corners being cut in housekeeping & the climate control areas that keep it from being just out of this world. Sleep is the most essential service a hotel can offer & the temperature was just not comfortable; there was no way to remedy it. I didn't sleep well; my only problem.