Voorkant van accommodatie

Beoordelingen van EST Grand Hotel Savoy

4 out of 5
EST Grand Hotel Savoy
16 József krt., Budapest

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 227 van 307 beoordelingen" "
Gastenscore: 8 - Goed. 66 van 307 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 307 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 307 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 307 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kai

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a nice stay
3 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 22 apr 2024
Hello Kai, thank you for your 5* recommendation. Great to hear you enjoyed your time with us and we hope you will visit us again in the future!

10/10 – Uitstekend

Maria

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The people who are working here are really trying to make your stay as pleasant as possible. Polite, helpful, nice… Rooms are big, clean , modern, convinient.. Good location for public transport connections as well as nice restaurants within walking distance.
4 nachten verbleven in augustus 2023
Reactie van Guest Relations op 7 aug 2023
Dear Maria, thank you very much for the 5* rating and positive comment. We are thrilled to see that you felt welcome and well-attended while staying at EST Grand Savoy. It is such a reward for us knowing that you found everything to your liking. Sunny greetings from Budapest and we look forward to seeing you again in the future.

8/10 – Goed

Cornelis Adrianus Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2023
Reactie van Mihaela Grigore op 29 mrt 2023
Dear Guest, Thank you for staying with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 – Goed

Tim

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
3 nachten verbleven in januari 2023
Reactie van Mihaela Grigore op 9 jan 2023
Dear Tim, thank you for staying with us and sharing your experience. We look forward to seeing you again soon!

8/10 – Goed

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations Manager op 25 apr 2024
Thank you for sharing your experience, Karen. We hope to see you again soon!

10/10 – Uitstekend

Anna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel at a very convenient location. Walking distances to many of Budapest attractions, bars and restaurants. The rooms are spacious and modern. Very clean. Loved the rooftop space even though the bar was not open you can still use the terrace to enjoy the skyline We had fantastic 4 nights stay.
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 24 apr 2024
Dear Anna, Thank you for your positive feedback on your recent stay at our hotel. We are thrilled to hear that our location served as a convenient base for exploring the attractions of Budapest and that our modern, spacious rooms contributed to a comfortable stay. It's great to know that the rooftop terrace provided a memorable spot to enjoy the city's skyline. We look forward to welcoming you back for another fantastic stay in the future!

8/10 – Goed

Giuseppe

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
6 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 22 apr 2024
Dear Giuseppe, thank you for your positive feedback and we hope to see you again soon!

10/10 – Uitstekend

Luz

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good facilities
2 nachten verbleven in april 2024
Reactie van Guest Relations op 17 apr 2024
Dear Luz, thank you for your recommendation and we look forward to seeing you again soon!

10/10 – Uitstekend

LAURA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfetto tutto,struttura super pulito,camera,bagno con kit cortesia e dispenser,ottimi teli spugna. Colazione TOP tantissima scelta dolce e salata.Staff super gentilissimi
2 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 8 apr 2024
Dear Laura, Thank you for your fabulous 5* review! We're thrilled to hear that our commitment to cleanliness and guest comfort shone through during your stay. It's wonderful that our breakfast selection hit the mark with its variety of sweet and savory options. Our staff will be overjoyed to know their friendliness made a lasting impression. We can't wait to welcome you back for another top-notch experience!

10/10 – Uitstekend

marat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 8 apr 2024
Dear Marat, thank you for your 5* recommendation and we look forward to seeing you again int he near future. Greetings from Budapest!

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect so went I went back to Budapest I stayed there again!
Reactie van Guest Relations Manager op 3 apr 2024
Dear Timothy, It's always a delight to hear when guests have such a positive experience at our hotel that they choose to return. Thank you for sharing your positive feedback; it's the best compliment a hotel could hope for!

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 1 apr 2024
Hi David, thank you for staying with us and for sharing your positive experience. Hope to see you again soon, greetings from Budapest!

10/10 – Uitstekend

Alex

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spotlessly clean and modern , staff were fantastic and helpful and breakfasts were superb
2 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 29 mrt 2024
Dear Alex, Thank you for your wonderful 5* review! We are thrilled to hear that our commitment to cleanliness and modern amenities met your expectations. Our staff will be delighted to know they made your stay special, and we're glad you enjoyed our buffet breakfast selection. We look forward to welcoming you again in the near future.Sunny greetings from Budapest!

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I thought the staff was very friendly and helpful. The location is right by the metro and next tona lot great sotes and restaurants. I will definately come. Again
4 nachten verbleven in maart 2024
Reactie van Guest Relations op 19 mrt 2024
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that our staff made a great impression and that you enjoyed our convenient location. It's wonderful to know that you plan to visit us again, and we look forward to welcoming you back to continue exploring the local sites and cuisine. Warm regards from Budapest!

8/10 – Goed

Martha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was lovely and clean and the staff was extremely helpful.
3 nachten verbleven in maart 2024
Reactie van Guest Relations op 11 mrt 2024
Dear Martha, thank you for your positive review. We look forward to seeing you again in the near future. Greetings from Budapest!

10/10 – Uitstekend

Danny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 8 mrt 2024
Hello Danny, thank you for your fabulous review! We are happy to hear you had an enjoyable stay and we hope to see you again soon. Warm regards from Budapest!

8/10 – Goed

Kajal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room felt a little small but was okay for this trip as we were only in the room for sleeping.
3 nachten verbleven in maart 2024
Reactie van Guest Relations op 8 mrt 2024
Dear Kajal, thank you for your recent stay with us. It's great to hear you enjoyed your time with us and we hope to see you again in the near future. Greetings from Budapest!

10/10 – Uitstekend

Maria Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent place. Clean, good service. Perfect bed and bathroom. Nice personal. For me 👍👍 💯💯💯
3 nachten verbleven in februari 2024
Reactie van Guest Relations op 26 feb 2024
Dear Maria Victoria, thank you for your lovely comment and review. It was a pleasure to have you as our guest and we look forward to seeing you again in the future.

6/10 – Redelijk

Salim

1 nacht verbleven in januari 2024
Reactie van Guest Relations op 5 feb 2024
Dear Salim, thank you for your stay. Our goal is to exceed your expectations. Please let us know what we can do for you during your next stay so you may have the opportunity to share a better experience. Warm regards from the EST Grand Hotel Savoy Team!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Guest Relations op 9 jan 2024
Dear Guest, thank you for your review and hope to see you again soon!

8/10 – Goed

Anna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A comfortable and clean hotel with a very convenient location, most things seem to be around a 20min walk. We were a bit disappointed to hear that the sky bar was not open during our stay.
3 nachten verbleven in december 2023
Reactie van Guest Relations op 8 jan 2024
Dear Anna, thank you for your stay at EST Grand Hotel Savoy in Budapest. Great to hear you enjoyed our hotel location and managed to find your way around the city. Our sky bar is a fully open-air space and unfortunately the winter weather doesn't allow operating it. We hope you will pay us a visit during the warmer months so you can enjoy the breathtaking views over the city. Greetings from Budapest!

6/10 – Redelijk

Matthew

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Could Not Sleep On It.
Front Desk - At check-in: Friendly, quick check in (early, too - thank you.). Room Condition - The design & furniture in bedroom part of the room was wonderful. The only problem is that the climate control (even though there are controls in the room) were not up to the guests. The room was roasting. I tried using the AC or fan and was told it was shut off. We had the window open & system off for two days in the middle of winter & we were sweating. There were no lighter blankets available. No one could not help with the issue even when asked. Bathroom had orange & yellowed grout lines - it needed a good washing. Service - Housekeeping turns over the rooms very quickly & efficiently. But, it be perhaps because they are not washing the floors in the bathrooms. The minibar service agent walked into the room without knocking while we were in the room - that was awkward. Bar in the lobby is expensive. Not much empathy on the room temp. Breakfast - AMAZING. High quality. Better than any I have had in traveling. This was 5 star & worth the cost. Location - wonderful. Close to Metro lines, tram lines, & great restaurants and stores nearby. Overall: This hotel has what it takes to be amazing. There are some corners being cut in housekeeping & the climate control areas that keep it from being just out of this world. Sleep is the most essential service a hotel can offer & the temperature was just not comfortable; there was no way to remedy it. I didn't sleep well; my only problem.
3 nachten verbleven in januari 2024
Reactie van Guest Relations op 22 jan 2024
Dear Matthew, thank you for your stay with us. We are glad to hear you appreciated our breakfast quality, customer service, the guest room design and the hotel location. We apologize for the inconvenience with the heating and we hope you will give us another chance for an opportunity to share a more positive experience. Warm regards from Budapest.

10/10 – Uitstekend

Andrew

5 nachten verbleven in december 2023
Reactie van Guest Relations op 8 jan 2024
Dear Andrew, thank you for your fabulous 10* review and we hope to see you again soon!

10/10 – Uitstekend

Towanna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A great stay for Christmas
We really enjoyed our stay and it was a great spot to spend Christmas. When we first checked in, we were not satisfied with our room and the front desk worker was quick and super helpful to change our room. We even got an upgrade to a better room. In addition, the hotel is near the metro and various restaurants which was nice since it rained quite a bit. We were also near Spar. The only problem we had was that the air conditioner wouldn’t blow out heat which made the room very cold. The front desk workers were sympathetic of this and since they were unable to fix the problem, then they gave us complimentary drink passes for the bar.
6 nachten verbleven in december 2023
Reactie van Guest Relations op 28 dec 2023
Dear Towanna, thank you so much for your wonderful 10* review. We are happy to hear you had a great stay over Christmas at EST Grand Hotel Savoy and we hope you will visit us again in the future. Warm regards from Budapest!

10/10 – Uitstekend

Tim

3 nachten verbleven in december 2023
Reactie van Guest Relations op 21 dec 2023
Dear Tim, thank you for your wonderful review. We hope to see you again soon!

8/10 – Goed

Euan

4 nachten verbleven in december 2023
Reactie van Guest Relations op 19 dec 2023
Dear Euan, thank you for your review. We aim to exceed your expectations. If there is anything we can help you with during your next stay, please don't hesitate to let us know. Kind regards and hope to see you again soon!

4/10 – Matig

Alyssa

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room had a sewage smell and was clearly next to a septic tank of some sort because we could hear continuous flushing. We complained on two different occasions and days as we were there for 3 days, and the best they could do was go spray room perfume. Very disappointing experience. Other than that the hotel was nice, area was a bit sketchy, although close to the metro.
Reactie van Guest Relations op 18 dec 2023
Dear Alyssa, thank you for your recent stay with us. Please allow us to apologize if there was any technical issue during your stay. We have checked with our technical department and made sure everything works properly. Apologies once again and hope you will give us another try in the future for the opportunity to share a more positive experience. Warm regards from Budapest.

8/10 – Goed

Günther

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Guest Relations op 18 dec 2023
Dear Günther, Thank you for your review, it was a pleasure having you here and we hope to see you again soon. Warm regards from Budapest.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Guest Relations op 15 dec 2023
Dear Anonymous, thank you for your review. We hope to see you again in the future for an opportunity to share a more positive experience. Warm regards from Budapest,

10/10 – Uitstekend

Kristian

3 nachten verbleven in december 2023
Reactie van Guest Relations op 18 dec 2023
Dear Kristian, thank you so much for your wonderful 10* review! It was a pleasure having you here and we hope you will visit us again. Warm regards from Budapest.

10/10 – Uitstekend

Berit

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Guest Relations op 8 dec 2023
Dear Berit, thank you for your great review. It was a pleasure having you stay with us and we hope to see you again. Warm regards from Budapest.

6/10 – Redelijk

BASSEL

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nice clean rooms, powerful shower but that's it. Breakfast - below average for the price. Staff - other than people at reception we were really appalled by the service. Housekeeping team have not even bothered to wash my cup of tea or replace the the tea/sugar I used. Asked to change duvet, returned to the same one in the evening. Left some honey in the room for my evening tea, it was REMOVED by the cleaner along with black tea I left, and replaced with green tea. Speechless.
4 nachten verbleven in december 2023
Reactie van Guest Relations op 6 dec 2023
Dear Guest, thank you for your recent stay at EST Grand Hotel Savoy in Budapest. We understand your concern and we apologize for the misunderstanding with the tea bags and unchanged cups. We wish you had approached the Front Office Team during the 4-night stay so we could have assisted you better. Nevertheless, we will take all necessary measures to make sure this doesn't happen again in the future. Thank you for your feedback, warm regards from Budapest.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will be recommending to friends.
Cannot recommend the EST Grand Hotel Savoy enough. Friendly staff, quick check in, clear information and suited all our needs on our trip. Super clean rooms with plenty of space for all the time we were in them but has no issues at all. Great location in the centre of Budapest which we wanted and right next to all transport if you would like to go further out of the city.
5 nachten verbleven in november 2023
Reactie van Guest Relations op 5 dec 2023
Dear David, thank you so much for your wonderful comment. We are glad to hear you enjoyed your time at the EST Grand Hotel Savoy and found everything to your liking. Thank you once again for your recommendation. It was a pleasure having you here and we hope you will visit us again in the future.

10/10 – Uitstekend

Anita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2023
Reactie van Guest Relations op 5 dec 2023
Dear Anita, thank you for staying with us and for recommending EST Grand Hotel Savoy. We hope to see you again in the near future.

10/10 – Uitstekend

Pedro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Guest Relations op 5 dec 2023
Hello Pedro, thank you for your fabulous 10* review and we look forward to welcoming you back to EST Grand Hotel Savoy in the near future.

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and facilities. Lent me a charger cable as I forgot mine. Room, bathroom, breakfast buffet etc great. Hot walk in powerful shower. Generally great. Some staff could smile a bit more - but generally were very helpful.
4 nachten verbleven in november 2023
Reactie van Guest Relations op 4 dec 2023
Dear Anthony, thank you for your recommendation. Great to hear you had a wonderful stay at EST Grand Hotel Savoy in Budapest and found everything to your liking. We hope you will visit us again in the near future.

10/10 – Uitstekend

richard

Reisde met een groep, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant attentive staff, clean lobby, easy check in and out. Staff provided everything we asked for with great local knowledge. Rooms immaculately clean with a daily service, nothing but high praise for this hotel.
4 nachten verbleven in november 2023
Reactie van Guest Relations op 29 nov 2023
Dear Richard, Thank you for sharing a review of your recent experience. Our team here at EST Grand Hotel Savoy is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon, sunny greetings from Budapest!

10/10 – Uitstekend

Zach

3 nachten verbleven in november 2023
Reactie van Guest Relations op 19 dec 2023
Dear Zach, thank you so much for your 5* recommendation and we hope to see you again soon!

10/10 – Uitstekend

Hay Hong

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
staff are nice and supportive, rooms were clean and tidy will choose the hotel if i stay in budapest again
3 nachten verbleven in november 2023
Reactie van Guest Relations op 29 nov 2023
Dear Hay, thank you so much for your wonderful 5* review. We are glad to hear you have enjoyed your stay and we look forward to see you next time!

10/10 – Uitstekend

Wendy

1 nacht verbleven in november 2023
Reactie van Guest Relations op 19 dec 2023
Dear Wendy, thank you so much for your 5* recommendation and we hope to see you again soon!

10/10 – Uitstekend

Mark

3 nachten verbleven in november 2023
Reactie van Guest Relations op 18 dec 2023
Dear Mark, thank you for your fabulous 5* review. Look forward to seeing you again soon.

8/10 – Goed

Sam

3 nachten verbleven in november 2023
Reactie van Guest Relations op 15 dec 2023
Dear Sam, thank you for your review. Our goal is to exceed your expectations. If there is anything we can assist you with during your next stay, please don't hesitate to ask us. Greetings from Budapest!

8/10 – Goed

Erik

Positief: Netheid
Nice hotel, away from the busiest part of downtown, but also farther away from restaurants and attractions. Clean rooms and helpful staff. The sauna is nice, but not hot enough - you need to give the front desk advanced notice that you want to use it so they can turn it on.
4 nachten verbleven in november 2023
Reactie van Guest Relations op 28 nov 2023
Dear Erik, thank you for your stay and review. Great to hear you liked the hotel, the room and used the sauna. Warms regards from Budapest and hope to see you again in the future!

10/10 – Uitstekend

Roy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Guest Relations op 16 nov 2023
Dear Roy, thank you so much for your perfect 10* review, you've made our day today! Greetings from Budapest and hope to see you again.

10/10 – Uitstekend

Svein

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Guest Relations op 15 nov 2023
Hi Svein, thank you very much for your 10 out of 10 points recommendation. We're happy to see you had a great stay and we hope to see you again in the future.

10/10 – Uitstekend

Nathanael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very sleek facility with a very intelligent staff. Easy walk ability for the city.
2 nachten verbleven in november 2023
Reactie van Guest Relations op 14 nov 2023
Dear Nathanael, thank you for your recent stay with us and 5* recommendation. We hope to see you again in the near future, Greetings from Budapest!

10/10 – Uitstekend

Troy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were awesome! Check-in went smoothly. All were willing to help with recommendations for artisan shops to visit, and activities to do while in Budapest. All were friendly and very welcoming.
3 nachten verbleven in november 2023
Reactie van Guest Relations op 14 nov 2023
Dear Troy, thank you very much for your wonderful 5* recommendation. We are extremely grateful for your lovely comment and we look forward to seeing you again in the future. Warm regards from Budapest!

8/10 – Goed

james

3 nachten verbleven in november 2023
Reactie van Guest Relations op 6 nov 2023
Dear James, thank you for your review. Look forward to seeing you again in the future. Greetings from Budapest!

10/10 – Uitstekend

Uwe

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Guest Relations op 2 nov 2023
Hello Uwe, thank you for your perfect 10* review! Glad to hear you had a great time and hope you will visit us again.

8/10 – Goed

Mathilde

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel très bien situé
Hôtel propre, le service est correct, le petit-déjeuner simple mais manque de variété et de place les week-ends
4 nachten verbleven in oktober 2023
Reactie van Guest Relations op 1 nov 2023
Dear Mathilde, thank you for your feedback. Please do let us know what else you would like to see on the breakfast buffet so we can surprise you next time! Greetings from Budapest and we look forward to seeing you again.