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Beoordelingen van Buena Park Grand Hotel & Suites

3 out of 5
Buena Park Grand Hotel & Suites
7762 Beach Blvd, Buena Park, CA

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 275 van 1523 beoordelingen" "
Gastenscore: 8 - Goed. 231 van 1523 beoordelingen" "
Gastenscore: 6 - Redelijk. 280 van 1523 beoordelingen" "
Gastenscore: 4 - Matig. 284 van 1523 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 453 van 1523 beoordelingen" "

5,8/10

Netheid

6,2/10

Personeel en service

5,2/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Michael

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel has seen much better days. The restaurant was supposedly being renovated. They sent me to the 2nd and 3rd floor to look for a vending machine. There was an alcove where some were probably located there in 1995. The whole place ranges from tired to distressed. We chose it because it was the only hotel around that area that had a room with two beds but that was its only redeeming feature. The tub was so grungy that we didn't want to bath in it. There was hardly anyone staying there but the one person that was was a heavy person in the room right above us. Don't bother with this place. The owners obviously haven't.
1 nacht verbleven in mei 2024

4/10 – Matig

Kenyatte

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had to move to another room AC blowed hot air only. I sent an email for a reimbursement or some type of credit, no one contacted me
2 nachten verbleven in mei 2024

8/10 – Goed

Brenda

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
I traveled with my husband and 4 kids, price is reasonable for what you get. The rooms are average sized, it’s an old hotel and being remodeled. Everything was clean in our rooms except the floors. My kids’ socks were BLACK from how dirty they were. It was a good experience overall, again I didn’t expect much from how low the price was so I’m satisfied with what I got.
1 nacht verbleven in mei 2024

4/10 – Matig

Loredana

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is rude. A/Cdid not work.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Brandi

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

6/10 – Redelijk

Natalie

Reisde met familie en kleine kinderen
Positief: Personeel en service
Not the best hotel but it is what expected for the price. We planned on staying for the full weekend but checked out after the first night and went to a different hotel. The floors are super thin and the person on the floor above kept moving starting at 4 am and didn’t stop until 8am. A peaceful sleep is not possible. My kids enjoyed the pool but we had to wait until 1000 for it to open. That seems pretty late in comparison to other hotels. Water pressure was low in the bathroom, the toilet would make loud noises randomly and one of the elevators is inoperable.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Karina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
yes
1 nacht verbleven in april 2024

4/10 – Matig

Christine

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property has so much potential but is outdated and worn down. No restaurant or working vending machines. I hope that they revitalize this hotel.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Arian

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Scary
1 nacht verbleven in april 2024

4/10 – Matig

Alicia

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It could be an amazing property with the right management! The pool was cloudy, the hot tub was disgusting! The toilet needed to be plunged every time we used it! The elevator quit working! The hot tub quit working ! This place needs a lot of help and a visit from the health department!!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent services and safe
2 nachten verbleven in januari 2024

6/10 – Redelijk

Amparito

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
It was fine. A bit more run down than the pics showed. The room had an overwhelming smell of cleaners and when we got to the room all the drawers were open. Just seemed odd. Lighting is odd. Lamps were unplugged but worked after plugging in. Bed was ok. Not too uncomfortable or comfortable. Would I come back? Probably not. But was it worth the low price, I guess it did what it was supposed to for a quick trip.
1 nacht verbleven in april 2024

6/10 – Redelijk

Marcia

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was outdated, no sheets and blanket for pull out couch, and shower pressure was not good.
1 nacht verbleven in april 2024

6/10 – Redelijk

Aaliyah

Reisde met partner
Always was a beautiful convenient place to stay but it seems very outdated now and needs lot of repairs and they no longer have breakfast :/ . So not bad if you just need a decent place to sleep
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Edgar, Lodi

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Roaches in the rooms. On the floor and the shower curtain. Was given another room from 4th to 1st floor and no lie roaches on the floor. No housekeeping. Dirty and locks don’t work. Toilet didn’t work. Shower didn’t get hot.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Juan

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No working a/c. complained to the downstairs staff and they said a maintenance guy would be up in my room to check it out and no one showed up until i went downstairs again to complain . Ontop of that they promised me another room if the a/c was still not wotking and it still wasnt working and i didnt get no replacement room . Very terrible
2 nachten verbleven in april 2024

6/10 – Redelijk

Byron

4 nachten verbleven in april 2024

4/10 – Matig

Silverio, chula vista

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Renee

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
One of the housekeepers stole our clothes that were left behind and I had to go out and purchase more clothes for the day due to housekeeping stealing things left behind instead or turning things into reception. Plus all the rooms need renovations they don’t match the description online and nothing work is in the rooms from the TVs, phones or internet. We were moved to 4 different rooms in 1 day due to all the rooms having things wrongs or soiled mattresses.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Darren

Reisde met een groep, Zakenreiziger, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the place!!!!!
7 nachten verbleven in april 2024

4/10 – Matig

Arlet

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is in a great area close to lots of tourist attractions and shopping! The room did not have bedding for the pullout bed, which was needed because our family of 3 could not fit in one bed. They told us they didn’t have extra pillows, phone was broken, the curtains were worn out and the floors were extremely dirty, needed to wear shoes at all times. One of the elevators were not working either.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Monica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Guest services made the arrival and check in super easy. I would have marked quiet but during our stay there, someone’s car alarm was going off (twice) in the middle of the night (across the street from the hotel, something the hotel had no control over) for a while before it was turned off. But other than that, it was a great stay!
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Jamie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Crap hotel! The room is horrible. The toilet runs and barely flushes. The sofa bed is unusable because the mattress is just springs. Outlets don’t work. Fridge is wet inside?? Bathroom sink knob falls off. Shower sucks and barely drains. Room feels very dirty. They don’t answer the phone but when you go down - the staff are just chatting and on their cell phones. Limited lighting and there is 1 lamp in the “living room” plugged in with no light bulb. Would recommend not staying here and choosing another hotel in the area.
1 nacht verbleven in april 2024

10/10 – Uitstekend

averii

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024

8/10 – Goed

Tanner

Positief: Netheid, personeel en service
I wish the pool was heated so that people could have enjoyed it. But other then that the stay was great.
3 nachten verbleven in april 2024

10/10 – Uitstekend

raymond

Reisde met partner
Positief: Netheid, voorzieningen
Overall good condition however, staffs could use refresh training for n handling check in.
1 nacht verbleven in april 2024

6/10 – Redelijk

Loredana

Reisde met partner
Negatief: Personeel en service, voorzieningen
Front desk staff is very rude. Lazy!
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Aaron

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pull out sofa bed was full of bed bugs. Reported to staff and manager was supposed to handle situation. Manager was not helpful and very rude.
1 nacht verbleven in april 2024

8/10 – Goed

Terance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Natalie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful rooms, very affordable.
1 nacht verbleven in april 2024

8/10 – Goed

Rose, Ventura

Reisde met familie en kleine kinderen
Areas outside needed cleaning
2 nachten verbleven in april 2024

4/10 – Matig

Juan Hernandez

Negatief: Netheid, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Heilani

Reisde met familie
Positief: Voorzieningen
Super
3 nachten verbleven in maart 2024

6/10 – Redelijk

Karina, Henderson

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It needs better air system.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

veronica, Hesperia

Positief: Netheid
Very quiet and relaxing place to stay with the family
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Matthew

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

jamie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A horrible property! Don’t stay ! It used to be great but new owners suck! Dirty and run down!
1 nacht verbleven in maart 2024

4/10 – Matig

Natalie

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This Property isn’t how it appears really, the rooms are very dirty and you can see water damage on the walls and tables.. floor is dirty, took of my shoes when i got there and my socks turned black.. They used foil to patch up things that are broken and silver, lamp shade had a game of tik tac toe played on it and little kid scribbles, jacuzzi is green and not kept up, there is no heater only air conditioning, maintenance has to go up into the roof to turn heater on if you request, and same thing to turn air back on.. Some rooms are being remodeled so that’s promising but both my rooms this trip were very disappointing..
3 nachten verbleven in maart 2024

4/10 – Matig

Kimlaun

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very attentive & kind. But the rooms smelled really bad, if you slept near the curtains you could smell the odor & it was strong. We ended up leaving at 3am cause I couldn’t sleep another night. Check out was at 11am btw.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Maikaying

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a suite, no bedding provided for the sofa bed. Floor was very sticky, decor and wall has blemishes and needed renovation. Floor was also uneven, room had a strong unpleasant odor. Do not recommend and will not return.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
How big the rooms were and walking distance from everything
2 nachten verbleven in maart 2024

4/10 – Matig

Danielle

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here while we visited Disneyland, in our room the air didn’t work, there was only 1 remote to work both TVs, when housekeeping came to clean our rooms all they did was took the garbage and dirty towels nothing was actually cleaned, they never left any new towels, we always had to go down to the front desk and ask for face towels, the front desk employee was sweet and very helpful, I wouldn’t recommend this hotel if you plan on visiting Disney
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Stephanie

Reisde met een groep, Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zach, the guy working the front desk was extremely rude and very unprofessional!!!
1 nacht verbleven in maart 2024

8/10 – Goed

Stacy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Santonio

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

6/10 – Redelijk

Carla

Positief: Personeel en service
3 nachten verbleven in maart 2024

8/10 – Goed

Armida

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and price. If the beds were supposed to be Queen size def didn’t feel like it. Overall our 3rd time staying there, so not that bad.
2 nachten verbleven in maart 2024

6/10 – Redelijk

Fermina

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
First room provided was a big roach in the bathroom. Room service did not sweep the floor, during my 7 day stay, 2 times fixed the beds, they did changed the towels. The place is in a great location.
4 nachten verbleven in maart 2024

8/10 – Goed

Lorena

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
We had a weird situation in the hotel
2 nachten verbleven in maart 2024

6/10 – Redelijk

Danyelle

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything needs updating. Furniture chipped and dirty. Noisy road.However, pool and jacuzzi were clean and nice. Also convenient for Knottsberry Farm. Cost was ok for the hotel.
1 nacht verbleven in maart 2024