This is wildly inaccurate. When you do rent this house, it consists of two apartments that can be combined into one living space for big groups. Separate from this is a basement where I keep my personal items; I have a studio and a bathroom. We also keep all supplies like sheets, soap, etc. The bathroom she is referring to is not part of the rental; I do offer it to bigger groups on request from time to time. However, she did not ask my permission for use, which I don't think is a big deal as I was not there at the time. It's also an area in the basement with a washer and dryer, which is the only thing that should be used by anyone who rents the house. We don't lock the basement, just in case someone needs to do laundry, is in the instructions. To get down to the basement from the two apartments, one must unlock closed doors from the living area and then take the back stairs to get down to the basement. When WE access the basement, it's thru a separate entrance on the side of the house. As you can imagine, it's a lot to clean this big house, with minimum time between stays. My cleaning lady often does laundry in the basement after people check in at 4 pm. And she will also come and access the basement before people check out to get sheets, towels, and other stuff ready, which is what happened. In some sense, you may say this guest intruded on our space, which, again, we did not see as a big deal at the time, but I see from this review that I should have been more transparent when this happened. We did not by any means enter their living area, the area where they rented: separate entrance and space. As for the cleaning supplies, we provide plenty of clearing supplies, so there is no need to bring them from home. We do put that in both kitchens. The basement is our primary storage for all supplies needed for running an efficient “hotel” business, so I am surprised she did not find a surplus as she clearly was entering the basement.