Vergaderfaciliteit

Beoordelingen van NH Collection Palacio de Burgos

4 out of 5
NH Collection Palacio de Burgos
Calle de la Merced, 13, Burgos, Burgos

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 400 van 629 beoordelingen" "
Gastenscore: 8 - Goed. 172 van 629 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 629 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 629 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 629 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Joeri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van José Luis Porras - Director General op 12 dec 2023
Dear Joeri,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards

10/10 – Uitstekend

RAQUEL

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres bien situé. Perfect pour une visite a Burgos.
1 nacht verbleven in november 2023
Reactie van Jose Luis Porras -General Manager op 11 dec 2023
Cher Raquel,Cher client, Merci de nous faire parvenir votre opinion sur votre séjour à l'hôtel NHC Palacio de Burgos. Nous sommes très heureux de lire des commentaires comme le vôtre. Nous nous réjouissons de savoir que votre séjour dans notre hôtel fût merveilleux et à la hauteur de vos attentes. Nous sommes également satisfaits que lemplacement vous ait plu.Veuillez agréer, nos salutations distinguées.

8/10 – Goed

Francina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van José Luis Porras - Director General op 17 jun 2023
Dear FrancinaThank you very much for the evaluations deposited in our channels. We are glad that your stay has been satisfactory.Sincere regards

10/10 – Uitstekend

Josseline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitmuntend !!
Voortreffelijk, uitstekend hotel !!! Ondanks de strenge covidmaatregelen een echte aanrader. Prina ligging ! Komen zeker terug
1 nacht verbleven in september 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prachtig oud pand
Mooi pand dicht bij het centrum goede voorzieningen

10/10 – Uitstekend

Bibiana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place
3 nachten verbleven in april 2024

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
2 nachten verbleven in maart 2024
Reactie van José Luis Porras - Director General op 18 apr 2024
Dear KarenThank you very much for the evaluations deposited in our channels. We are glad that your stay has been satisfactory. We hope to see you again very soon.Sincere regards

10/10 – Uitstekend

FRANCISCO

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación.
1 nacht verbleven in maart 2024
Reactie van José Luis Porras - Director General op 8 mrt 2024
Estimado FranciscoQueremos aprovechar la oportunidad para agradecerle la confianza depositada en nuestra cadena NH Hotel Group y por habernos informado de su experiencia en el hotel NH Collection Palacio de Burgos, así como sus amables comentarios.Sin otro particular, quedamos a su entera disposición para cualquier consulta Muchas gracias y reciba un cordial saludo

10/10 – Uitstekend

?

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is located just 5 min distance from sightseeing places. This hotel is a part of a church, inside was renovated. Very gorgeous inside.
2 nachten verbleven in maart 2024
Reactie van José Luis Porras - Director General op 8 mrt 2024
Dear guest,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards

10/10 – Uitstekend

Iris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel and customer service. Very good breakfast.
1 nacht verbleven in februari 2024
Reactie van José Luis Porras - Director General op 6 feb 2024
Dear IrisThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely

10/10 – Uitstekend

DAVID ZARATE

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Escogi una habitación premium, pero creo que por el precio no es lo que esperaba, ademas en el restaurante hay un señor muy geniudo
3 nachten verbleven in januari 2024
Reactie van José Luis Porras - Director General op 2 feb 2024
Estimado DavidGracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. Hemos compartido sus palabras con el equipo para continuar motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente

8/10 – Goed

Didier

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
bien proche centre ville
avons passé une nuit a l'hotel globalement il est très bien situé ce qui permet de visiter le centre ville facilement sans prendre sa voiture. Les chambres sont spacieuses et le petit dejeuner copieux. Le personnel est disponible. Le parking dispose de places assez larges ( meme si on ne peux pas réserver a l'avance il y a suffisament de places) Nous n'avons pas rechargé sur place car il fallait installer une application tierce ... le supercharger Tesla n'est pas très loin. Seul ombre le prix pour le chien de 35 euros qui est assez abusif par rapport aux autres hotels.
1 nacht verbleven in januari 2024
Reactie van José Luis Porras - Director General op 18 jan 2024
Cher Didier,Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience dans le cadre de notre enquête de satisfaction.Nous apprécions votre commentaire et sommes ravis d'apprendre que vous avez aimé votre séjour et que nous avons répondu à vos attentes. Votre commentaire a été transmis à l'équipe afin de continuer à l'inspirer et à la motiver pour offrir un service exceptionnel aux clients.Nous vous remercions d'avoir choisi de séjourner chez nous. Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer l'expression de nos salutations distinguées,

10/10 – Uitstekend

Tomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is just perfect. It’s huge and beautiful, the room was amazing, very clean and very well equipped, the bathroom very big, staff was super nice and helpful, and the location is just spectacular. Parking was also very convenient and easy to get to. I think breakfast also deserves a special mention as it was very varied and very good. I would definitely stay again, and I highly recommend it to anyone visiting the city.
1 nacht verbleven in januari 2024
Reactie van José Luis Porras - Director General op 16 jan 2024
Dear TomasWe are delighted and proud to receive reviews like yours, we work hard every day to ensure that all our customers have a memorable experience like yours.We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards

8/10 – Goed

Alan, Oakland

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Hotel appears to be a repurposed monastery - the breakfast room is off the cloisters. (And there is a banquet area in the cloisters.) Room was large and comfortable but very dark. Internet connection fine. Dinner in dining room was good and reasonably priced. Breakfast buffet good. Parking under hotel, with very small spaces (usual for Spain). No bellboy service. Only issue was a couple of desk clerks who were neither competent nor helpful. Good location. I would stay here again.
3 nachten verbleven in december 2023
Reactie van José Luis Porras - Director General op 15 jan 2024
Dear ChrisFirst and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group and for having shared your experience with us. We are glad that your stay at the NH Collection Palacio de Burgos hotel has generally lived up to your expectations. We trust that we can continue to provide a high-quality service so that your satisfaction is not diminished. We are continually working to achieve excellence in those areas where your opinion could have been at a higher level of quality. Your opinion is of great value to us as it helps us improve and motivates us to continue growing.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 – Uitstekend

Lisette

1 nacht verbleven in januari 2024
Reactie van José Luis Porras - Director General op 15 jan 2024
Dear ListteThank you very much for the evaluations deposited in our channels. We are pleased that your stay has generally lived up to your expectations. We hope to see you again very soon.Sincere regards

10/10 – Uitstekend

Maximo Cruz

1 nacht verbleven in januari 2024
Reactie van José Luis Porras - Director General op 15 jan 2024
Estimado MáximoMuchas gracias por las valoraciones que ha realizado sobre su estancia en el hotel NH Collection Palacio de Burgos. Nos alegra saber que los servicios e instalaciones han colaborado a que su experiencia sea satisfactoria. Seguiremos trabajando para que la calidad no se vea disminuida. Esperamos volver a verle muy pronto.Reciba un cordial saludo

10/10 – Uitstekend

Maria Rosa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Genial hotel
Estupenda estancia, con magnífico desayuno
3 nachten verbleven in december 2023
Reactie van Jose Luis Porras -General Manager op 10 jan 2024
Estimada Maria Rosa,En primer lugar, quiero agradecerle de parte de todo el equipo que formamos el hotel, que nos haya dedicado unos minutos de su valioso tiempo en compartir su experiencia en nuestro hotel NHC Palacio de Burgos. Estamos felices de saber que hemos alcanzado sus expectativas gracias a nuestro completo, variado y rico desayuno buffet.Esperando volver a recibirle de nuevo en nuestro hotel, le saluda cordialmente,

10/10 – Uitstekend

ulf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Nuria Gutierrez -Front Desk Manager op 21 dec 2023
Dear Ulf,I would like to thank you for sharing your opinion with booking travelers. It is very important for us to know our guest’s experiences, because all that information helps us to improve the quality of our service It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 – Uitstekend

SUNGWOONG

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
좋은위치
부르고스 성당에서 가깝고 무난한 컨디션입니다 사우나가 무료입니다
1 nacht verbleven in december 2023
Reactie van José Luis Porras - Director General op 12 dec 2023
Dear SungwoongThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely

10/10 – Uitstekend

María Regla Pérez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Habitación espaciosa, camas grandes y cómodas,
2 nachten verbleven in december 2023
Reactie van Jose Luis Porras -General Manager op 11 dec 2023
Estimada Maria Regla,Le damos las gracias por hacernos llegar su valoración tras su reciente estacia en nuestro hotel.No hay mejor recompensa a nuestro trabajo que comprobar que disfrutan de nuestro hotel y servicios, nos complace leer que nuestras camas fueron de su agrado. Será un placer volver a contar con su confianza en el futuroReciba un saludo

10/10 – Uitstekend

Francisco, Santa Cruz de la Sierra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
THe hotel is very well located, very close to the Cathedral and other main attractions. The restaurant is very good. Staff was extremely helpful and attentive. It was a great stay.
1 nacht verbleven in november 2023
Reactie van José Luis Porras - Director General op 16 nov 2023
Dear Francisco,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Reception op 7 nov 2023
Good afternoonthank you for your feedbackWe wish you a very pleasant stay with usKind regards

8/10 – Goed

Fabrice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
SEJOUR DEUX NUITS
Hotel très bien situé pour visiter Burgos. parking payant, 20€ la nuit et pas réservable à l'avance, mais il y avait de la place. Pour info les lits des chambres supérieures sont des 140 (la notion de grand lit n'est pas partout la même). il faut bien faire attention à la réservation. l'isolation reste à l'espagnole, soit moyenne, bruits de fond des chambres voisinnes (télé, salle de bains) et pour un 4 étoiles, toujours les WC dans la salle de bains... le personnel est accueillant et arrangeant, le petit déjeuner de qualité. satisfaction globale malgré tout.
2 nachten verbleven in oktober 2023
Reactie van José Luis Porras - Director General op 29 okt 2023
Dear FabriceThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely

10/10 – Uitstekend

MARIA DAS GRAÇAS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente
1 nacht verbleven in oktober 2023
Reactie van José Luis Porras - Director General op 22 okt 2023
Estimada Maria Das Graças,En primer lugar, queremos aprovechar la oportunidad para agradecerle la confianza depositada en nuestra cadena NH Hotel Group y por habernos informado de su experiencia en el hotel NH Collection Palacio de Burgos.Sus comentarios serán foco de atención para seguir trabajando en la misma línea. Sin otro particular, quedamos a su entera disposición para cualquier consulta.Muchas gracias y reciba un cordial saludo

8/10 – Goed

MARIA FATIMA

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
La habitación tenía polvo encima de las mesitas y un pelo en la bañera
2 nachten verbleven in oktober 2023
Reactie van José Luis Porras - Director General op 29 okt 2023
Estimada María Fatima, En primer lugar, nos gustaría aprovechar esta oportunidad para agradecerle la confianza que ha depositado en nuestra cadena, NH Hotel Group y por haber compartido su experiencia con nosotros.Nos alegra que la estancia en el hotel NH Collection Palacio de Burgos haya estado en líneas generales a la altura de sus expectativas. Confiamos en poder seguir prestando un servicio de alta calidad para que su satisfacción no se vea mermada. Estamos continuamente trabajando para lograr la excelencia en aquellas áreas que a su modo de ver podrían haber estado a un nivel más alto de calidad. Su opinión es de gran valor para nosotros ya que nos ayuda a mejorar y nos motiva para seguir creciendo. Esperamos poder verle muy pronto de nuevo, estamos a su entera disposición para cualquier asunto o cuestión que desee comentar con nosotros. Reciba un cordial saludo.

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location!
Nice hotel in a great location with parking available, excellent breakfast buffet. Furniture a bit tired and beds very firm. Wonderful staff!
3 nachten verbleven in oktober 2023
Reactie van José Luis Porras - Director General op 15 okt 2023
Dear JamesWe really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards.We are glad that the building and its location have contributed to make your stay memorable. Likewise, we are delighted that breakfast, one of our star products, seemed convenient to you.We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards

4/10 – Matig

Eduardo

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Jose Luis Porras -General Manager op 11 okt 2023
Estimado Eduardo,Gracias por hacernos llegar su opinión sobre su reciente estancia en nuestro hotel.Confiamos que disfrutara de su estancia en Burgos y que el hotel cumpliera con sus expectativas.Será un placer recibirle en futuras ocasiones y tratar de mejorar su experiencia.Atentamente

8/10 – Goed

Sarah

Positief: Netheid, personeel en service en comfort kamer
1 night in Burgos
A beautiful hotel in a great location. Our room on the top floor was quite dated and showing some signs of wear and tear. The bathroom was poorly lit, and the mirror emitted so much heat that the room was way too hot; I’m sure I’d be complimenting it in the winter! With care we managed to park our Land Rover Discovery in the car park; quite a few multi-point turns, but achievable.
1 nacht verbleven in september 2023
Reactie van Jose Luis Porras -General Manager op 24 sep 2023
Dear Sarah,Thank you for the trust you have placed in our hotel NH Collection Palacio de Burgos and for taking the time to write to us in detail the problem you experienced whilst staying with usPlease accept my apologies that your guest room did not living up to your expectations. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.

10/10 – Uitstekend

antonio

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Jose Luis Porras -General Manager op 22 sep 2023
Estimado Antonio,Le agradezco enormemente el tiempo que ha dedicado en hacernos saber su opinión acerca de su experiencia en el Hotel y la puntuación tan alta que nos ha otorgado.Todo el equipo que formamos NHC Palacio de Burgos de Castellanos trabajamos con esfuerzo e ilusión para conseguir la satisfacción de nuestros clientes y saber que lo hemos logrado es la motivación perfecta para continuar trabajando en la misma línea. Esperamos volver a tenerla pronto con nosotros nuevamente,Saludos.

10/10 – Uitstekend

Alejandro

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Jose Luis Porras -General Manager op 22 sep 2023
Estimado Alejandro,Le damos las gracias por su opinión y la alta puntuación que nos ha dadoNuestra mayor recompensa es ver que los clientes se marchan satisfechos y sorprendidos con nuestros servicios.Esperamos volver a verles de nuevo pronto en nuestro hotel.Reciba un cordial saludo

8/10 – Goed

Ricardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy bonito edificio
1 nacht verbleven in september 2023
Reactie van Jose Luis Porras -General Manager op 20 sep 2023
Estimado Ricardo,Quisiera agradecerle el tiempo que ha empleado en compartir su opinión acerca de su pasada estancia en NHC Palacio de Burgos. Es un gran placer leer un comentario como el suyo, en el que destaca tan positivamente la belleza de nuestro palacioEspero encuentre pronto la ocasión de volver a visitarnos.Reciba un cordial saludo,

8/10 – Goed

Martine

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Dear MartineThank you very much for the valuations you have made about your stay at the NH Collection Palacio de Burgos hotel. We are glad that services and facilities have helped to make your experience satisfactory. We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards

10/10 – Uitstekend

steven

2 nachten verbleven in september 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Dear StevenThank you very much for the evaluations deposited in our channels. We are pleased that your stay has generally lived up to your expectations. We hope to see you again very soon.Sincere regards

10/10 – Uitstekend

helene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Dear HeleneThank you very much for the evaluations deposited in our channels. We are glad that your stay has been satisfactory. We hope to see you again very soon.Sincere regards

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Dear PaulThank you for taking a moment to share your impression of your recent experience.We appreciate your valuations and we are pleased to know that you enjoyed your stay and that we met your expectations. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely

8/10 – Goed

Lynn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good position
The hotel was nice and clean and in an excellent position to explore Burgos. Downside no food on the weekends apart from breakfast, though it's not far to restaurants.
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Dear Lynn,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards

10/10 – Uitstekend

Emma, Sacramento

2 nachten verbleven in augustus 2023
Reactie van Jose Luis Porras -General Manager op 19 sep 2023
Dear Emma,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Burgos.

10/10 – Uitstekend

F. J.

1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Dear F.J.Thank you very much for the evaluations deposited in our channels. We are glad that your stay has been satisfactory. We hope to see you again very soon.Sincere regards

10/10 – Uitstekend

Brad

1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Dear BradThank you for taking a moment to share your impression of your recent experience.We appreciate your valuations and we are pleased to know that you enjoyed your stay and that we met your expectations. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely

10/10 – Uitstekend

John

Reisde met partner
Positief: Voorzieningen
Close to old town. Excellent!
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 27 aug 2023
Dear JohnThank you very much for the evaluations deposited in our channels. We are pleased that your stay has generally lived up to your expectations. We hope to see you again very soon.Sincere regards

6/10 – Redelijk

Ricardo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mejorar el aire acondicionado
Aire acondicionado no baja de 26.5 grados Nos dijero que es asi. Pasamos una dura noche. Al dia siguiente buscamos otro hotel
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 19 sep 2023
Estimado Ricardo,En primer lugar, nos gustaría aprovechar esta oportunidad para agradecerle la confianza que ha depositado en nuestra cadena, NH Hotel Group y por haber compartido su experiencia con nosotros.Trabajamos diariamente para lograr la satisfacción de nuestros clientes; por ello, sus comentarios referentes a su última estancia en el hotel NH Collection Palacio de Burgos son de gran valor para nosotros y en definitiva apreciados para ayudarnos a mejorar cada día.En referencia a sus comentarios sobre el aire acondicionado, nos gustaría ofrecerle nuestras más sinceras disculpas. Lamento que su experiencia no haya sido memorable, espero que la próxima vez estemos a la altura de sus expectativas.Reitero mi agradecimiento, por favor si tienen preguntas o comentarios adicionales deben saber que estoy a su disposición.Quedamos a su entera disposición.Saludos

10/10 – Uitstekend

Thomas Ezio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location, Location, Location
Walt to all. Pet friendly. Beautiful!
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 22 aug 2023
Dear ThomasThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely

10/10 – Uitstekend

Paulina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Súper céntrica, muy linda fue un seminario y guarda parte de la estructura. Muy lindo hotel
2 nachten verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 19 aug 2023
Estimada PaulinaMuchas gracias por los comentarios y valoraciones que ha realizado sobre su estancia en el hotel NH Collection Palacio de Burgos. Nos alegra saber que los servicios e instalaciones hayan colaborado a que su experiencia sea satisfactoria. Seguiremos trabajando para que la calidad no se vea disminuida. Esperamos volver a verle muy pronto.Reciba un cordial saludo

10/10 – Uitstekend

Akiko

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 18 aug 2023
Dear EdwardThank you very much for the evaluations deposited in our channels. We are pleased that your stay has generally lived up to your expectations. We hope to see you again very soon.Sincere regards

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A convenient hotel - very stylish and excellent valie
1 nacht verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 17 aug 2023
Dear EdwardThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely

10/10 – Uitstekend

Maria

2 nachten verbleven in juli 2023
Reactie van José Luis Porras - Director General op 17 aug 2023
Estimada María, Nos alegramos de que su estancia en el hotel NH Collection Palacio de Burgos haya estado a la altura de sus expectativas. Asimismo le agradecemos las valoraciones que nos hace llegar, confiamos en poder seguir prestando un servicio de alta calidad para que su satisfacción no se vea mermada. Esperamos poder verle muy pronto de nuevo, estamos a su entera disposición para cualquier asunto o cuestión que desee comentar con nosotros. Reciba un cordial saludo

10/10 – Uitstekend

Pierre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superbe cathedrale.
2 nachten verbleven in augustus 2023
Reactie van José Luis Porras - Director General op 11 aug 2023
Dear PierreThank you very much for the comments and valuations you have made about your stay at the NH Collection Palacio de Burgos hotel. We are glad that services and facilities have helped to make your experience satisfactory. We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyable Stay
I had a very enjoyable trip to Burgos. It is well located to all the major sites. The staff were friendly and accommodated all my needs.
2 nachten verbleven in juli 2023
Reactie van José Luis Porras - Director General op 3 aug 2023
Dear Bernard,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards

10/10 – Uitstekend

Lorena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo el servicio fue excelente
2 nachten verbleven in juli 2023
Reactie van José Luis Porras - Director General op 3 aug 2023
Estimada LorenaMuchas gracias por los comentarios y valoraciones que ha realizado sobre su estancia en el hotel NH Collection Palacio de Burgos. Nos alegra saber que los servicios e instalaciones hayan colaborado a que su experiencia sea satisfactoria. Seguiremos trabajando para que la calidad no se vea disminuida. Esperamos volver a verle muy pronto.Reciba un cordial saludo

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
El mejor lugar para hospedarse en Burgos
El edificio del hotel es hermoso, el trato de maravilla, la ubicación excelente, la habitación súper cómoda y el desayuno espectacular.
1 nacht verbleven in juli 2023
Reactie van José Luis Porras - Director General op 3 aug 2023
Estimado Jose Muchas gracias por los comentarios y valoraciones que ha realizado sobre su estancia en el hotel NH Collection Palacio de Burgos. Es un orgullo para todo el equipo que nuestro esfuerzo y dedicación hayan colaborado para que su estancia sea memorable. Seguiremos trabajando para que la calidad no se vea disminuida. Esperamos volver a verle muy pronto.Reciba un cordial saludo