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Beoordelingen van OYO Silver Spur Burns Hwy 20

2.5 out of 5
OYO Silver Spur Burns Hwy 20
789 N Broadway Ave, Burns, OR

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 75 van 315 beoordelingen" "
Gastenscore: 8 - Goed. 76 van 315 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 315 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 315 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 315 beoordelingen" "

6,8/10

Netheid

7,6/10

Personeel en service

6,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Austin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, amazing staff
1 nacht verbleven in mei 2024

4/10 – Matig

Mitchell

Negatief: Staat van de accommodatie en faciliteiten
Property is located on, and faces, a busy highway. It is an older building with thin walls, creaky floors, and under major renovation. The door had a blank where the deadbolt should have been located, and the space between the door jamb and striker was large enough that a semi-skilled punk could use a flexible pice of metal to gain entry. The bathroom sink was stopped-up when I got into my room, but the property manager was prompt in getting one of the contractors to clear it. Lots of transient workers so voice and vehicle noise typically began around 3:30 - 4 AM. My room was clean and the bed and pillows were comfortable, but the blankets were old and threadbare. Basic amenities (e.g., microwave, refrigerator, wi-fi, TV, and lights) all worked, and there was plenty of very hot water. Nearest dining establishment is 3 block away.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

jean, Island park

Reisde met huisdieren
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very friendly staff
1 nacht verbleven in april 2024

8/10 – Goed

Qingyan

Reisde met familie
Positief: Personeel en service
Convenient and quiet location for pass by road travelers.
1 nacht verbleven in april 2024

4/10 – Matig

Steven

Zakenreiziger
Less than par. But, the lady at the front desk was very helpful.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Joe

Negatief: Personeel en service
We weren’t even able to check in. There was no one at the front desk for over 20 minutes
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Nikki did an EXCELLENT job of welcoming us and fulfilling all our needs with a rollaway bed and extra needed items. This dated motel met all of our needs for an inexpensive place to stay. We had comfy beds, heat, a fridge and microwave. We would rather pay less than have a fancy place, but they are remodeling as we speak! If you are like us, grab some good ear plugs and choose this place for sure!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

William

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in februari 2024

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Kelsha is awesome and gives excellent customer service
1 nacht verbleven in februari 2024
Reactie van Ammy op 2 mei 2024
Hi, William! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 – Matig

Shayna

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So many things wrong. Let's start with pulling the covers back to find stains all over the bed sheet. Call and was moved to a new room. In the new room there's old contacts dried on the end table. The curtains are sheer and don't block anything. Had to hang a blanket to keep everyone from seeing in. Towel rack was broken. Constant noise all night. Had a dead bolt but no hole in the door frame for the dead bolt. Felt unsafe
1 nacht verbleven in februari 2024
Reactie van Ammy op 2 mei 2024
Apologies for the problems you had faced, Shayna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 – Goed

George

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The owners are fantastic extremely helpful to resolve any issues. You may have to include car issues,room issues and overall very personable to make your business worth having
Reactie van Ammy op 2 mei 2024
We appreciate your positive rating, George! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 – Redelijk

Robert

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
In one ad, it states that there is free breakfast, there is not. There isn't even free coffee. There is no coffee offered in the rooms. There isn't even plastic or paper cups offered in the room. All you get are towels, body gel, and shampoo, no conditioner, no coffee, no tea, no cups, no coffee maker, heating system is ancient though it works. If all you want is a clean bed and some basics for a cheap price, then this place is for you. If you want all the bells and whistles or you want the breakfast they advertised then go somewhere else.
1 nacht verbleven in januari 2024
Reactie van Ammy op 2 mei 2024
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 – Goed

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Finr
1 nacht verbleven in januari 2024
Reactie van Ammy op 2 mei 2024
Hi, William! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 – Ontzettend slecht

Kari

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Housekeeping does good cleaning but this place is so old. The carpet smells like warm pee from 1000 dogs. No deadbolt on the door. Heard loud water hammer repeatedly for long periods all day and night. Could not sleep. Could not wait for morning to leave this place. Will not return. No fault of the staff. Management needs to do some serious updates.
1 nacht verbleven in januari 2024

4/10 – Matig

Brandi

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Laura

Negatief: Netheid
1 nacht verbleven in november 2023
Reactie van Ammy op 4 mei 2024
Hi, Laura! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

10/10 – Uitstekend

Bergen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly Recommend - Great Price
I had a great stay at the Silver Spur while passing through on my way to Boise. The employee that checked me in, Keisha, was very friendly and made check in quick and easy. She recommended that I get dinner at the Central Pastime bar, which was delicious. Clean room, warm water, and an affordable price. I would 100% stay again!
1 nacht verbleven in november 2023
Reactie van Ammy op 6 mei 2024
Hi, Bergen! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim.

8/10 – Goed

Joseph

Positief: Netheid
The beds and motel were clean despite the obvious age of the building. I was able to get rest and resume my trip the next morning.
1 nacht verbleven in november 2023
Reactie van Maria op 22 jan 2024
Pleased to hear your kind words of gratitude, Joseph! We are going to do our best to never fail to impress you every time. Regards, Maria

4/10 – Matig

Bill

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
run down
1 nacht verbleven in september 2023
Reactie van Joey op 22 jan 2024
We are sorry to hear about your experience, Bill! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

10/10 – Uitstekend

Ronnie

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable room. Friendly staff. I will defiantly stay there again.
Reactie van Dewi op 22 jan 2024
That is great to hear, Ronnie! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

4/10 – Matig

Richard

1 nacht verbleven in november 2023
Reactie van Ammy op 4 mei 2024
Hi, Richard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 – Uitstekend

Merrilyn

I stayed at the Silver Spur on my way east on a cross country trip. Heidi and Kelsha were excellent hosts, so I also stayed there on my return trip. Again, Kelsha was very helpful in getting me settled in for the evening. It’s not a fancy place, but great for spending a night in Burns.
1 nacht verbleven in november 2023
Reactie van Barbara op 22 jan 2024
Pleased to hear your kind words of gratitude, Merrilyn! We are going to do our best to never fail to impress you every time. Regards, Barbara

6/10 – Redelijk

Debi

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

David

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible, terrible place.
The door was not secure. The thermostat did not work; only the wall heater. There was a lockbox on the door that disappeared in the middle of the night. Pretty bad structural/wall damage. Uncomfortable bed. We had booked 2 nights but left after 1 night. The curtain rod was not secured to the wall so the curtains were askew. The lightswitch over the chair did not work. The TV was not plugged in.
2 nachten verbleven in november 2023

4/10 – Matig

Matthew

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property has a Rustic theme going however we had to be moved between two different rooms before we were in one that all the lights worked and a heater worked. The office was closed an hour before was posted. Had to call a couple times to get staff. The staff was trying to be helpful and appeared frustrated at the room conditions as well
1 nacht verbleven in november 2023

4/10 – Matig

Justin

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Clean but old and SO loud
Deadbolt missing, stained carpet, old fixtures and poor overall condition. Worst was all the noise, all night long - whether it was guests upstairs or some constant washing machines running, no idea what could make that much noise at all hours. For the price, it was a clean bed for the night, just wish it was quieter.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

NIcholas

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Barbara op 6 dec 2023
Sorry for the unpleasant experience you had with us. NIcholas! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

8/10 – Goed

Heidi

Reisde met familie
Positief: Personeel en service
Great customer service!
Kelsha at the front desk was absolutely wonderful and beyond helpful. We had a last minute, middle of the night booking when travel plans changed. No frills, but we didn’t need them - were able to sleep and continue on. Centrally located!
1 nacht verbleven in oktober 2023
Reactie van Joey op 6 dec 2023
Hi, Heidi! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

6/10 – Redelijk

rebecca

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Dewi op 6 dec 2023
Hi, Rebecca! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old but clean. My only issue was I couldn’t get the tv to work. There was no remote which the lady at the front desk provided. But I still couldn’t get it to work.
1 nacht verbleven in oktober 2023
Reactie van Dewi op 6 dec 2023
Hey, Hi! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Dewi

8/10 – Goed

Timothy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in oktober 2023
Reactie van Dewi op 6 dec 2023
Thanks for rating us superbly, Timothy! Glad to know that you loved our services. Regards, Dewi

10/10 – Uitstekend

William

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Ok
1 nacht verbleven in oktober 2023
Reactie van Joey op 6 dec 2023
Hi, William! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Joey

2/10 – Ontzettend slecht

Mark

Reisde met huisdieren, Reisde met familie
Room smoke alarm disconnected and half of it on counter, room was filthy, used hand soap only soap in room, front door did not close or lock properly. Had to call the motel 4 times checking in after 9pm and the voicemail was full so we stood out in the cold and wind. This was the worst motel room I have ever stayed in. I could go on for pages but can’t stress how dirty and disgusting the room was
1 nacht verbleven in oktober 2023
Reactie van Barbara op 6 dec 2023
Hi, Mark! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

6/10 – Redelijk

Thomas

Zakenreiziger, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
convenient to museum/library
2 nachten verbleven in september 2023
Reactie van Joey op 6 dec 2023
Hi, Thomas! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

6/10 – Redelijk

Jason

Reisde met familie
Positief: Personeel en service
Nice spot for an overnight stay.
1 nacht verbleven in oktober 2023
Reactie van Joey op 6 dec 2023
Hi, Jason! Thank you so much for the positive rating. Have a wonderful day ahead. Regards, Joey

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not let the exterior detour you from staying. Our room was all updated with a comfy bed.
1 nacht verbleven in oktober 2023
Reactie van Joey op 6 dec 2023
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey

2/10 – Ontzettend slecht

Denise

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very unsafe smelled like foul bug spray mixed with cat pee. Very scary
1 nacht verbleven in oktober 2023
Reactie van Barbara op 6 dec 2023
Hi, Denise! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

2/10 – Ontzettend slecht

Richard

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was very disappointed in my stay. There was an odor in the bathroom that was either formaldehyde, lacquer or some other chemical that made me nauseous and gave me a headache. The room was not warm and the heater did not work. There were no extra blankets within the room. I checked the closet and none available. The TV was not hooked up and also there was no remote for the TV within the room. The toilet ran constantly all night. The shower was full of mold so I did not even use the shower. The walls were so thin you could hear people snoring on both sides. The room did not contain a telephone, therefore I was unable to get a hold of the front desk. The office closed before 9:00 p.m. after I checked in. Very disappointed how a property could charge you to stay there.
1 nacht verbleven in september 2023
Reactie van Ava op 17 okt 2023
Sorry for the hassle you faced, Richard! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

6/10 – Redelijk

Ronald

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I understand that it was a "no frills" place to stay. But I do think a place needs to have essentials. There was no smoke detector. The wires were hanging on the wall where one had been. There was also no coffee service in the morning, neither in the room nor in the office which was closed and locked all morning.
1 nacht verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Ronald! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

6/10 – Redelijk

Sharon

This rating does not reflect the effort put in by the motel… Burns is a very isolated place and we enjoyed our stay there…. The motel is obviously undergoing improvements and the rooms were certainly adequate for our needs… good shower, much better and safer windows than we have had in other places…. Everything was clean which could be … carpets are probably waiting an update….. no coffee facilities in our room and no breakfast available in the motel, but if we had wanted coffee we could have had some made. There was a fridge and a microwave too. Of the places to eat in town we picked the Pine Room and Bar and it was fab, easy to get to from the motel and they do breakfast too. All in all, no complaints and loved the artwork on the walls above the beds…. Complemented the birdsong from the birds enjoying the pear tree out the back.
1 nacht verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Sharon! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible Motel. Wouldn't stay there again
1 nacht verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Guest! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ava

10/10 – Uitstekend

Amy Lorine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly, prompt staff. Clean room. A bit noisy with traffic on road. Toilet didn't want to turn off; kept running. Would stay again.
Reactie van Ava op 17 okt 2023
Hi, Amy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ava

8/10 – Goed

Tyler

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The woman who checked me in was absolutely wonderful. The property is clean and well used. The price was right. I would stay there again. My only real complaint would be the noise. If you are noise sensitive, request an upstairs room as, if you are on the ground level, you will be listening to your upstairs neighbors all night.
1 nacht verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Tyler! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

8/10 – Goed

Betsy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Betsy! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Ava

8/10 – Goed

Belinda

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Rooms were clean. Need bell to ring if door is locked when you come to check in. Costumer service that we called due to door being locked was no help. Sound like over seas said we would have to handle issue ourself. Was able to get someone to the door to check us in. She was friendly. Customer service line person poor. We made reservations after 9pm. Customer service lady kept saying we missed check in time. Told her we made reservations after 9pm, she said I see that but you missed the 9pm check in time. No help ,she was just no help .
1 nacht verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Belinda! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

4/10 – Matig

Cathy

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The photos of the property made it look way newer than it actually was the carpets were terribly stained and there was a horrible chemical smell in the bathroom I think was coming in the open window
1 nacht verbleven in september 2023
Reactie van Eva op 11 sep 2023
Hi, Cathy! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

6/10 – Redelijk

Wendy

Negatief: Netheid
Unfortunately, one of the previous occupant's dogs left waste in the bathroom area that was not found/cleaned by the staff and I did not find this until very late at night when there was no one I could notify.
1 nacht verbleven in september 2023
Reactie van Maria op 11 sep 2023
Thank you so much for the positive rating, Wendy! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Maria

8/10 – Goed

Joyce

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable bed and shower
1 nacht verbleven in september 2023
Reactie van Eva op 11 sep 2023
We are happy to see you liked the stay, Joyce! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Eva

8/10 – Goed

Joe

1 nacht verbleven in augustus 2023
Reactie van Maria op 11 sep 2023
Thanks for your kind and lovely words, Joe! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

8/10 – Goed

Brian

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Eva op 11 sep 2023
We are happy to see you liked the stay, Brian! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Eva