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Beoordelingen van Ravenwood Hall Hotel

3 out of 5
Ravenwood Hall Hotel
Rougham, Bury St Edmunds, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 23 van 57 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 57 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 57 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 57 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 57 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Hans

Positief: Netheid, personeel en service
1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Mechelle Tumber

1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Gillian

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Room cleanliness
Foisty room, stained carpet, tired decore
Stained carpet
1 nacht verbleven in juli 2021

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dated, tired & dirty
Great location for weddings at Blackthorpe Barn Food is good, staff were friendly... ...but room was musty, mouldy & dirty. The room smelled musty & damp. Throw on the bottom of bed was stained. The curtains were mouldy on the linings. The shower curtain was black with mould. There were huge cobwebs in the bathroom. This hotel was shabby but definitely not chic!
2 nachten verbleven in juni 2021
Reactie van Ravenwood Hall op 12 jul 2021
Thank you for your feedback. We're sorry you were not happy with your room. We're not aware of mould in any of our rooms - please could you let us know which room you stayed in so we can investigate more. We're pleased you enjoyed the food and the staff were pleasant. We will look into the comments you have mentioned once we hear back from you Kind regards

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
We stayed at Ravenwood Hall Hotel as we were attending a wedding. The building and grounds are lovely, but unfortunately the room was very disappointing. Cleanliness was poor, with stained carpets. Poor lighting, awful shower. There was also a very damp smell. And the soundproof from other rooms was non existent. On the positive side. Breakfast was good and our evening meal was acceptable.
2 nachten verbleven in juni 2021
Reactie van Ravenwood Hall op 12 jul 2021
Thank you for taking the time to leave some feedback. We're very sorry that the room did not match your expectations. Please could you contact us to let us know what room you stayed in and we can investigate further. Your comments about the food are appreciated and perhaps you may elaborate further on the evening meal Do contact us on enquiries@ravenwoodhall.co.uk Kind regards

10/10 – Uitstekend

Byron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021
Reactie van Ravenwood op 12 jul 2021
Thank you for taking the time to leave a review. We look forward to welcoming you back soon

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleased
We had an excellent 3 night stay at this traditional country hotel. Great welcome, good service, and a heated pool. Lovely.
3 nachten verbleven in juni 2021
Reactie van Ravenwood Hall op 12 jul 2021
Thank you so much for taking the time to leave a review. We're delighted you enjoyed your stay with us and we hope to welcome you back in the not too distant future The pool is a real bonus! Best wishes

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel in own grounds
Lovely hotel in its own grounds, with chickens, and other animals in the grounds. Just south of Bury St Edmunds close to the A14 exit, but the traffic noise was not noticeable.
2 nachten verbleven in juni 2021
Reactie van Ravenwood Hall op 12 jul 2021
Thank you for leaving such a positive review. We're so pleased you enjoyed your stay. The hotel has ideal access to main routes but is still idyllic, set in nearly 7 acres of mainly woodland. The animals are a great attraction and many people come to see our two ponies, Oscar and Ginger. We do hope to welcome you back in the near future. Kind regards

10/10 – Uitstekend

DarylDeadman, Clacton-on-Sea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely stunning the whole time we was there the service was brilliant, the food was beautiful by far the best meal we’ve ever had & the rooms where lovely and qwerky.. The hotel is full of Victorian history and because it was mine and my wife’s anniversary was perfect for what we needed..... will be returning
1 nacht verbleven in augustus 2020

6/10 – Redelijk

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Stacey

1 nacht verbleven in mei 2020

6/10 – Redelijk

David

2 nachten verbleven in mei 2020

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van Ravenwood General Manager op 24 mrt 2020
Thank you so much for your review. We're delighted you had such a great time with us. We hope to see you in the not too distant future Kind regards

8/10 – Goed

Philip

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Ravenwood General Manager op 11 mrt 2020
Thank you for leaving a review. Please do contact us with any further comments you have We're pleased you had an enjoyable time with us kind regards

4/10 – Matig

Euan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
While the staff are very nice, this hotel is very tired. The room carpets and shower curtains are dirty and a redecoration is required. The breakfast was very poor. The bacon was limp as if threatened by a match, the American pancakes (arriving in the singular) were presented as a huge frisbee of tough batter, the coffee was weak, dirty water closer to tea. I would say it is overpriced. I have experienced much better quality for this price elsewhere.
1 nacht verbleven in februari 2020
Reactie van Ravenwood General Manager op 24 feb 2020
Dear Euan Thank you for leaving a review. We're sorry you didn't enjoy your stay with us. We get great comments for our breakfast usually but we will report back to the kitchen team. If you could let us know what room you stayed in we can investigate your detailing about the shower and carpets. We do hope you will give us another chance and rebook at another time Kind regardsd

6/10 – Redelijk

Patrick

1 nacht verbleven in februari 2020
Reactie van Ravenwood General Manager op 19 feb 2020
Dear guest Thank you for leaving a review. I wondered if you might contact me at the hotel directly to discuss how we can improve Kind regards James Green Acting General Manager

8/10 – Goed

Daniel

Zakenreiziger
Positief: Netheid, personeel en service
Outhouse
I was in the out house area, the room above was occupied and there was lots of creaking and bed bumping
1 nacht verbleven in februari 2020
Reactie van Ravenwood General Manager op 6 feb 2020
Good morning Thank you for leaving a review. We're sorry you had a noisy guest above you - this is hard to legislate for at times. We are happy to contact guests though and advise of any disturbances that may be occurring. Our Mews building usually receives great feedback and we're pleased you still enjoyed your stay. We hope your next one will have no negative aspects and a room in the main hall could be a good option for you Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at Ravenwood a couple of times now. Both rooms I have stayed in have been beautifully decorated, and definitely complement the history of the place without being twee . The food is absolutely exquisite- I ve not been disappointed and the atmosphere of the dining rooms is welcoming and cosy. Just a note for those of you who have early starts, Reception is not manned between certain times - I found out that it's not until 8 am on the weekends when I needed to check out at 7am. It is a beautiful venue and on the whole , staff are as welcoming as the environment is. I hope to plan several more visits in the near future .
1 nacht verbleven in februari 2020
Reactie van Ravenwood Hall General Manager op 3 feb 2020
Thank you so much for taking the time to leave a review. We're delighted you had a great time with us. Reception opens at 7.30am at the weekends and our apologies if you were not notified of this on check in. We look forward to welcoming you back

8/10 – Goed

Seed Environmental

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay.
Lovely surroundings with very friendly and helpful staff made my stay a very unique and happy one.
2 nachten verbleven in december 2019
Reactie van Ravenwood General Manager op 19 dec 2019
Thank you so much for leaving a review. I'm pleased that you enjoyed your recent stay with us. We hope to have you back in the not too distant future and the pool may be open at this time! Kind regards

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Welcoming
Very comfortable
1 nacht verbleven in oktober 2019
Reactie van Ravenwood General Manager op 11 okt 2019
Thank you for leaving a review. We're delighted you enjoyed your stay and found the hotel welcoming We aim for a homely atmosphere and I'm pleased this was appreciated

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ravenwood Hall is aesthetically a beautiful and attractive venue . The instant tranquility hits you as you travel up the curving drive and the age of the building and its history make it a cosy and nostalgic setting. The staff are welcoming and friendly and tolerated some very pretentious guests with big smiles and the patience of saints. My room was very pretty, if in need of a little TLC ( slight peeling of wallpaper in a few corners) and it was charming and with equally pretty tea and coffee making facilities and a generous bathroom. The bed was a raised 4 poster bed so although I am fair from the princessy type I relished the luxury of having to climb into it and I had a wonderful night's sleep. Parts of the grounds are in need of some more flourishes of roses but that's me being ridiculously picky. Dinner was genuinely exquisite and I tried very hard to resist the urge to scrape the last bits of sauce off my dishes. The Dining room was another unique and atmospheric experience in itself - truly lovely . Would happily return several times in the future without any doubt .
1 nacht verbleven in september 2019
Reactie van Ravenwood General Manager op 11 okt 2019
Thank you for leaving a review. I'm pleased you enjoyed your recent visit to us. Your comments are appreciated and it is great that you've recognised the many positive aspects of Ravenwood Hall. We feel we have an amazing venue here set within nearly 7 acres of grounds. We have some refurbishment planned for January where some basic elements like wallpaper will be replaced Thank you for confirming you'll return and we look forward to welcoming you Best wishes

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Ravenwood General Manager op 5 okt 2019
Thank you for leaving a great score. Please do contact us if you have any further comments on how we can improve and achieve that perfect score

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Personeel en service
Room comfortable but curtains although look nice when open did not close to keep light out unless you held them in place with something, in our case an arm chair for one and the dressing table mirror for the other. At diner we were served mouldy focaccia bread with the soup, it was changed for some very fresh bread but things like that should not happen and it was a shame as the rest of the meal was very tasty . In the morning we had ordered a paper, which is not included in the £120 a night price ! was not delivered as they forgot to order it. I got the impression that even though it is on the check in form it is not a proper service as on the next morning the reception girl had to buy it on her way to work. When i worked in a hotel we rang the order to a newsagent and they delivered. The breakfast on the Saturday morning was much better, Ryan was excellent but on the previous morning as i didn't order porridge or a different starter nothing was offered for me to have while i waited for my cooked breakfast, i sat there for 45 minutes with just coffee, the staff were very scarcely in the area where we were so unable to catch someone's attention, very,very bad service. It could be a lovely hotel as in beautiful grounds but it just lacks leadership and direction. Would not recommend and would not stay there again.
2 nachten verbleven in september 2019
Reactie van Ravenwood General Manager op 6 okt 2019
Thank you for leaving a review and I'm sorry we have had some shortfalls in meeting expectations on this occasion. Please do contact us directly to let us know what room you stayed in, as we are not aware of any curtains that do not close properly. We have inspected all the rooms and still cannot find anything. Our apologies for the bread - this is made fresh in our kitchen so we are really unsure how you found mould on our bread. I'm pleased it was replaced without question It is common place in hotels to not have newspapers included in a room rate - the hotel wouldn't unfortunately know what papers to provide for guests, and so these are ordered on an ad hoc basis. We do indeed collect these from the local newsagents but this was forgotten on this occasion. Your comments will be passed on to Ryan. I'm sorry you will not be recommending us. It seems the points are small, but we do want to get things perfect here Best wishes

8/10 – Goed

Garth

2 nachten verbleven in september 2019
Reactie van Ravenwood General Manager op 5 okt 2019
Thank you for your great score. Please do contact us with further comments, if you have any, on how we can achieve that perfect rating Best wishes

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in september 2019
Reactie van Ravenwood General Manager op 5 okt 2019
Thank you for your rating. Please do contact us if you have further comments about how we can achieve that perfect score Kind regards

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Disappointed
We were in an annexe room which was musty and up a wobbly external spiral staircase. The towels smelled of cooking. The electrics were dodgy and definitely not up to code. The plumbing from the other rooms in ‘The Mews’ was noisy.
1 nacht verbleven in augustus 2019
Reactie van Ravenwood General Manager op 26 aug 2019
Dear Guest We're sorry you didn't enjoy your stay in our Mews Rooms. The iron staircase is secure and most staircases of this ilk will 'wobble' slightly when climbing them Our towels are freshly laundered every day so your findings are most strange - we apologise I do hope you'll visit again and we can establish your confidence Best wishes

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Charming historical hideout
What a lovely place, full of history and charm! Great friendly service! Perfect place for a relaxed few days away from home.
1 nacht verbleven in augustus 2019
Reactie van Ravenwood Hall General Manager op 22 aug 2019
Thank you for such a great review. We're pleased you enjoyed your stay with us. Please do support us on Trip Advisor if you have the time Kind regards

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Special place to stay
An amazing place to stay, not like an average hotel. Wonderful outside pool too
1 nacht verbleven in augustus 2019
Reactie van Ravenwood General Manager op 12 aug 2019
Thank you so much for a great review. We're delighted you enjoyed your stay. lease do support us on Trip Advisor if you can Kind regards

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property surrounded by amazing grounds. The outdoor pool was a nice touch especially on the hottest day of the year ;-)
4 nachten verbleven in juli 2019
Reactie van Ravenwood General Manager op 7 aug 2019
Thank you for leaving such a great review. The pool is a real bonus for us in the warmer weather, and being heated it is used quite a lot into late summer too. We hope to welcome you back soon Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great stay - friendly staff, fantastic food, charming location
1 nacht verbleven in juli 2019
Reactie van Ravenwood GM op 24 jul 2019
Thank you for such a positive review. We'd be grateful for your support on Trip Advisor too

8/10 – Goed

T

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely Place
Lovely quiet place, friendly helpful staff and good quality food.
1 nacht verbleven in juli 2019
Reactie van Ravenwood General Manager op 24 jul 2019
Thank you for your positive review. We look forward to having you back in the near future

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in juli 2019
Reactie van General Manager op 10 jul 2019
Thank you so much for leaving a score. Please do support us on Trip Advisor if you have time

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2019
Reactie van General Manager op 10 jul 2019
Thank you so much for leaving such a complimentary score. Please do support us on Trip Advisor if you have the time Best wishes

10/10 – Uitstekend

paula j

Positief: Netheid, personeel en service en comfort kamer
A lovely place
A lovely place. Staff very attentive and helpful. Food lovely. Property a little tired but it did not affect our stay. I would definitely go back again.
1 nacht verbleven in juni 2019
Reactie van General Manager op 2 jul 2019
Thank you so much for your review and we're delighted you enjoyed your stay and will be back. We have some refurbishment planned but do wish to retain the country house feel. Please do support us on Trip Advisor if you have the time We look forward to seeing you again in the not too distant future

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in juni 2019
Reactie van General Manager op 17 jun 2019
Dear Guest An anonymous review with no comments gives us no forum to ascertain any problems you experienced We can only conclude this is vindictive and not a true reflection of Ravenwood Hall Kind regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

kenny, Preston

Positief: Personeel en service
This is a nice hotel, however it is now looking a little tired and is ready for being updated and refreshed. The menu only had two options on it that weren't fish

10/10 – Uitstekend

Neil, Somerset

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant and attentive staff, quiet, fabulous room

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good stay
Lovely surroundings and helpful staff

8/10 – Goed

Mr P

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

4/10 – Matig

Lewis, Middlesbrough

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel but beware of card fraud
Hotel was great, nice location and good service. Unfortunately though me and my colleague were both subjected to card fraud following our check-outs one day after the other so there's something not right!

10/10 – Uitstekend

Rachel, Wymondham

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy times
We booked on hotel.com we were unable to click on our loyalty card, which is a shame. The room was lovely, although we are used to a Super King bed so kept nearly falling out. The food was delicious. Accidentally got charged for deserts and extra coffees, but the receptionist took it off the bill. The staff were lovely especially Sami. We loved the setting of the hotel and would definitely come back again. Thank you

8/10 – Goed

George, Norwich

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Stay at Ravenwood Hall Hotel
We really enjoyed our stay, the staff were polite and did their very best to make our stay enjoyable. We found the hotel very clean, quiet and peaceful.

8/10 – Goed

Andrew & Angela, Nr Bath

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nive peaceful beak
oldy wordly charm, nice food and a most enjoyable break.

2/10 – Ontzettend slecht

Sheila Sparrow, Woodbridge

Negatief: Netheid, comfort kamer
We had a lovely time at a weekend wedding but our room was damp and cold on arrival and the drawers for our clothes were too dusty to use. We think we were just unlucky as we had the last room and maybe they were too busy with two functions to check the state of cleanliness. The breakfast was excellent.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great weekend getaway
Very friendly reception. Great outdoor space with lovely gardens and seating areas. Comfortable restaurant where we had an excellent beautifully presented lunch.