Unfortunately we had to make a very bad experience with this client. They booked an apartment at Hummingbird. There was the only mistake that happened from our side. It was a double booking. We offered the client accommodation at a different location. A huge upgrade. Much better amenities then what they booked and paid for. They acceted the relocation. Although they didn‘t have to. There was plenty of time for them to find something else if they wanted to. And in fact, they absolutely loved the first apartment they stayed in. Though, we got complaints from other residents about them. One requested that they would be asked to leave. I argued for them so they could stay. But again, no appreciation from their side. Then, when it was time to switch apartments, they started becoming even worse. They refused to switch apartments. Although we agreed on that before their arrival. They reasoned that they didn‘t want to walk stairs. Though the apartment they booked originaly, would have been upstairs as well. When they finaly moved (not carrying one bag themselves), they made a big scene as there was no puero rican tv channel on te TV. When their original apartment would not even have had a TV at all! The apartment was not dirty. Everything was working properly. They were unappreciative, big lack of respect for anyone around them, and more that I am not going to mention now. We also knew that this review was coming, as they were trying to blackmail us with it to force us letting them stay in the other apartment. Which we would have done with pleasure, without forcing, if it would have been possible. But this apartment was booked by other people. And Brenda had agreed to move on the date necessary, before they even arrived to DR. Never, never, never again will I accept these people at any of my accommodations again,

This is a lie. This comment is from a guy that has a ban from our hotel for mistreating our personal, refusing to pay and trying to blackmail us in the past.

Thank you for your review. It is amazing how 1 guest can give a 1 point review and the other at the same time a 5 point review. As your review is anonymous and you did not contact our staff during your stay we have not even a chance to find out what went wrong. Sorry you didn't enjoy your stay.

Thank you for staying with us!

Thank you for your Review. We are very sorry for your negative experience. I also tried to explain the matter to you and told you that you could contact the Expedia costumer service and they would confirm to you that they did not collect any payment from you for this booking. Of course we understand your frustration, but it is also a bit invoncienent for us and Little understanding from you to give us as the Hotel a negative Review for this. As I explained to you, this is a negative experience caused by Expedia, which we as the Hotel had absolutely no possibility to avoid unless we would have let you stay at our Hotel for free. Expedia NEVER charges the client for us. We tried to get Expedia to contact you from their side as you yourself did not want to contact them. But the failed to do so as it seems. They have confirmed to us again by writing that they did not charge you, that the option was Hotel collect. Also if you would check your creditcard bill, you would see that you have not been charged before Arrival. Your words were, that it was inconvenient for you to check your creditcard bill when you're abroad. But in the mean time you are back home and could have done so instead of blaming us and giving us a bad Review. But it is as it is, and again, we're sorry for your negative experience. We tried to make it as Little unconvenient for you as possible. But the Problem was not coming from our side. Thank you.

Danke für deine Bewertung Angelina!

We are very sorry that you were so disappointed by our hotel. But sometimes people do not completely understand that if an accommodation has such an unbeatable price and on top of that is clean, safe, in the center of Cabarete, only 5 minutes walking to the beach, has a big pool, AC in all rooms, each room has private bathroom and kitchen, and fast wifi on top - that it can not also be with 24h vip reception and with direct beach access. This is financialy just not do-able. But luckily 99% of people who book our property do understand this and are very happy to stay at the Hummingbird ;)

Hi Michael, Thank you for your feedback. Regarding your comment about the room cleaning: this isn't correct. If our guests wish, they can have daily room service and the towel and bedlinen changed. But our cleaning ladies do not enter your room without permission. There is a guest information in each room which tells the guests to advise us how often they want their room cleaned. This is an option that we choose because we want to provide as much privacy to our guests as possible and it's highly appreciated. We do not dictate when the rooms are cleaned. Our guests choose when they want to have it cleaned and how often. Hope this clears the situation. Thank you for staying with us!

Thank you Maja!