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Beoordelingen van Cambridge Belfry Hotel & Spa

4 out of 5
Cambridge Belfry Hotel & Spa
Back Lane, Cambourne, Cambridge, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 404 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 356 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 152 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1003 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wilko

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great stay at Belfry's, Cambourne
Perfecte service. Prima dines in hotel restaurant. Relaxing experience!
1 nacht verbleven in februari 2022
Reactie van Szabi op 27 mrt 2022
Dear Wilko, Thank you for your feedback and for staying with us. We are looking forward t welcoming you at our hotel again soon. Best regards, Szabi Kovacs Guest Experience Manager

8/10 – Goed

Stefaan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
In the middle of nowhere
Ik had nogal impulsief geboekt en daarom gedacht dat het hotel korter bij het centrum van Cambridge zou gelegen zijn. Dus de naam Cambridge in de titel is nogal misleidend.
1 nacht verbleven in oktober 2018
Reactie van Darren T op 16 okt 2018
Dear Stefaan - Thank you for the review. Kind Regards

8/10 – Goed

Koos, Amersfoort

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Groot hotel, parking volop, prima verbindingswegen
Je voelt je er snel thuis, ruime kamer met douche en bad, gratis krant, koffiezetten op de kamer, weinig te wensen. Alleen mag wat mij betreft bij het superontbijt het hot food en de koffie ook echt hot zijn.
1 nacht verbleven in maart 2018
Reactie van Darren T op 21 mrt 2018
Dear Koos - delighted that you enjoyed your stay and that you felt quite at home. Hope to see you again with coffee a little hotter for your taste. Thank you.

10/10 – Uitstekend

Robertus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
The Belfry is a very good hotel. Friendly staff, clean and comfortable rooms. Good breakfast and good restaurant. Gym, Spa, all very good actually.
Reactie van Darren T op 19 mrt 2018
Thank you for you review, I will pass your comments onto the Team. Hope to see you again soon.

6/10 – Redelijk

Geverifieerde reiziger

passing through Cambridge to travel to a ierland
The hotel has a good parking lot and friendly staff. I was glad to leave because the house perfume was horrible ,it had a vanilla sent that was to overpowering and invasive ..
2 nachten verbleven in augustus 2017
Reactie van Darren T op 31 aug 2017
Dear Anonymous - Thank you for your review, the only vanilla perfume is in the public toilets, which we can see if we need to change. Thank you again and we hope to see you in the future. Kind regards Darren T

10/10 – Uitstekend

Gino Vrancken, Brussels

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
Very nice and stylish accomodations. Very convenient location. Ample parking.

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Amy op 1 mei 2024
Dear Peter,Thank you for your review on your recent stay, its lovely to read that you had a pleasurable stay with us here at the Cambridge Belfry, we as a team strive on our customer service to make it a home away from home and make the say as pain free as possible. We look forward to welcoming you back here with us soon, Take care, Best Wishes, The Cambridge Belfry Team.

8/10 – Goed

tom

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Couldn’t get the shower to turn hot, was a nice hotel but a bit out of the way of everything
2 nachten verbleven in april 2024
Reactie van Amy op 1 mei 2024
Dear Tom,Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 – Goed

Andy

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room and bed but the pillows were heavy and very uncomfortable. Made for a poor nights sleep unfortunately.
1 nacht verbleven in april 2024
Reactie van Amy op 1 mei 2024
Dear Andy,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

4/10 – Matig

Elias

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Breakfast was limited and not nice at all, plates were dirty. Jacuzzi was dirty and so were the toilets , food menu was limited and very expensive , two tiny bottles of water given for kettle enough for one coffee, would never return there again
3 nachten verbleven in maart 2024
Reactie van Amy op 6 apr 2024
Dear Elias,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Redelijk

Cameron

Reisde met een groep
Positief: Netheid, personeel en service
Average hotel. Pool/relaxation area leaves a lot to be desired. Not much in local area.
1 nacht verbleven in maart 2024
Reactie van Amy op 6 apr 2024
Dear Cameron,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Redelijk

Claire

Reisde met partner
Positief: Netheid
Sadly, the Belfry is now looking dated. I have to praise some staff members for their great service and then criticise others for their poor service. Altogether, it was disappointing stay.
4 nachten verbleven in maart 2024
Reactie van Amy op 29 mrt 2024
Dear Claire,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

10/10 – Uitstekend

Pauline

1 nacht verbleven in maart 2024
Reactie van Amy op 29 mrt 2024
Dear Pauline,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

8/10 – Goed

Luke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel. Lovely stay.
1 nacht verbleven in februari 2024
Reactie van Amy op 29 mrt 2024
Dear Luke, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

2/10 – Ontzettend slecht

Mike

1 nacht verbleven in januari 2024
Reactie van Amy op 29 mrt 2024
Dear Mike,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

6/10 – Redelijk

Donna

Reisde met familie
Positief: Personeel en service
Bed was comfortable, area was quiet to sleep, food was amazing.although there was scuffs on bed base and shower base was broken
2 nachten verbleven in januari 2024
Reactie van Amy op 2 mei 2024
Dear Donna, Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Redelijk

jill

Reisde met partner
Rooms clean, but basic…Breakfast chaotic, food was okay but not great
1 nacht verbleven in januari 2024
Reactie van Amy op 2 mei 2024
Dear Jill, Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes, The Cambridge Belfry Team.

8/10 – Goed

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything went perfect. Our room cleaned by Melanie was spotless. Probably will return...
1 nacht verbleven in januari 2024
Reactie van Amy op 2 mei 2024
Dear Anthony, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 – Uitstekend

Daniel

1 nacht verbleven in januari 2024
Reactie van Amy op 2 mei 2024
Dear Daniel,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 – Redelijk

Ruth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were excellent and the room comfortable. Unfortunately we got very little sleep due to a birthday party that we were not warned about with loud music and leavers until 2am. Then the fire alarm malfunctioned at 5:30 am leaving us very tired ahead of a long journey home. An unfortunate set of circumstances but it rather spoiled the visit for us.
2 nachten verbleven in januari 2024
Reactie van Amy op 2 mei 2024
Dear Ruth,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Jade D op 2 jan 2024
Dear Jordan, Thankyou for your 10 out of 10 review. We hope to see you again in the future. Kind regards,

10/10 – Uitstekend

Dave

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Jade D op 2 jan 2024
Dear Dave, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 – Uitstekend

paul

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Jade D op 2 jan 2024
Dear Paul, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Amy op 29 mrt 2024
Dear Anthony,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 – Redelijk

Luke

1 nacht verbleven in november 2023
Reactie van Jade D op 2 jan 2024
Dear Luke, Thankyou for taking the time to leave a review on your recent stay with us. We hope to have opportunity to welcome you back in the future. Kind regards,

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Adam Fox op 6 dec 2023
Dear Kenneth,Many thanks for the review,Kind regards,

8/10 – Goed

Clare

1 nacht verbleven in december 2023
Reactie van Adam Fox op 5 dec 2023
Dear Clare,Many thanks for the kind review,

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short break
Great hotel, handy location for getting into central cambridge . Breakfast was excellent. Pool looked great and lovely grounds with lake. Loads of parking
2 nachten verbleven in november 2023
Reactie van Adam Fox op 5 dec 2023
Dear Suzanne,Many thanks for the kind review,

10/10 – Uitstekend

DAVID

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Jade D op 2 jan 2024
Dear David, Thankyou for your 5/5 review. We hope to see you again soon. Kind regards,

8/10 – Goed

Nicholas

4 nachten verbleven in september 2023
Reactie van Adam Fox op 25 nov 2023
Dear Nicholas,Many thanks for the 4* review,Kind regards

8/10 – Goed

Nicholas

4 nachten verbleven in september 2023
Reactie van Adam Fox op 25 nov 2023
Dear Nicholas,Many thanks for the 4* review,

10/10 – Uitstekend

Christopher

1 nacht verbleven in november 2023
Reactie van Adam Fox op 14 nov 2023
Dear Christopher,Many thanks for the 10/10 review,Kind regards,

4/10 – Matig

Mark

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
We turned up and checked in to a cold room, the bar service was poor, with young people with no care about the service or the food and drinks they were serving, no leadership so they cant be blamed. A heater was put in the room 1 hour before check out.
1 nacht verbleven in november 2023
Reactie van Adam Fox op 14 nov 2023
Dear Mark,I'm sorry to hear about the heating and bar issues, i shall address with the team to ensure no further examples in the future,Kind regards,

10/10 – Uitstekend

Gordon

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent modern hotel very clean, very quiet and decent night sleep.
Reactie van Adam Fox op 11 nov 2023
Dear Gordon,Many thanks for the 5/5 review, glad you enjoyed a good nights rest,Kind regards

4/10 – Matig

kishen

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Unfortunately the room we stayed needs updating . We could not use the pool as very busy with swimming lessons . Book to eat at the restaurant as we were planning to have cocktails . The waiter said they were not serving cocktails which was disappointing for a Friday night. We then saw a group entered the restaurant with cocktails in their hands . We asked the waiter again to confirm and he said yes that’s what he had been told. I then pointed out to him that the group had cocktails . He then came back to say he had got it wrong . So overall not great experience as we decided to eat at the hotel as wanted to have cocktails and have a quiet night .
1 nacht verbleven in november 2023
Reactie van Adam Fox op 7 nov 2023
Dear kishen,Many thanks for taking the time to leave a review, I'm sorry about the confusion with the cocktails, i shall investigate further. There is a cocktail list within the bar menu,

10/10 – Uitstekend

Luke

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value great stay.
Great stay overall. The junior suite we had as a family room was fantastic. A great layout perfect with separate room for the kids and also enjoyed the spacious spa bath. Especially liked the fact the free mini bar items were included. This made the room feel like good value and the items were much appreciated and a very nice selection for all the family. A mix of beer wine and soft drinks and a reasonable quantity also. The swimming pool was nice if not a little busy as half term. I wasn’t as impressed with the amount of water all around the changing area and the fact the changing area was so cold in comparison to the pool, (small issues only). The staff were all fantastic and we eat a lovely pizza in the bar area and was a nice environment to sit and relax in. Everywhere was nicely clean and in order and we would definatly stay again if visiting the area.
1 nacht verbleven in oktober 2023
Reactie van Adam Fox op 4 nov 2023
Dear Luke,Many thanks for taking the time to leave such a positive review of your stay with us, it is very much appreciated, and I'm glad you enjoyed the break with your family.I hope you get the chance to stay with again soon,Kind regards,

8/10 – Goed

david

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Midweek break
Overall a very pleasant stay, staff were polite and helpful, restaurant food was very good although the service could have been better, we were left for over 20 mins waiting for the bill and although plenty of staff were about seemed poorly coordinated, tables left uncleared etc, the same for the bar which was understaffed. The spa and pool were ok although changing rooms very small and showers were cold with several out of action.
2 nachten verbleven in oktober 2023
Reactie van Adam Fox op 27 okt 2023
Dear David,Thank you for taking the time to leave a review, and I'm pleased overall you enjoyed a pleasant stay. My apologies for the lack of detail displayed and i shall be taking your comments up with the restaurant and bar team as a matter of concern,Kind regards,

10/10 – Uitstekend

Krisanee Grace

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall: Very Satisfied and would likely book again and recommend the hotel to friends. Conceirge Staff: Professional, polite and friendly. Rooms: 5 star! Perfect size room. Super comfy bed with clean sheets. I may suggest adding pillows though. Nonetheless, the room was clean and well kept. Restaurant: The Sri Lankan curry was superb! I highly recommend! I asked the staff if they can make the dish mild and not spicy and they delivered perfectly. I enjoyed my dining experience at the hotel. Parking: Safe and convenient.
Reactie van Adam Fox op 24 okt 2023
Dear Krisanee,Many thanks for taking the time to leave such a wonderful review, I'm glad you enjoyed the stay,Kind regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, comfort kamer
Negatief: Netheid
could have been better for the money.
On arrival the first thing we noticed was the litter all around the entrance and outside by the tables by the pond. It was quite busy and possibly not enough staff to do any tidying/cleaning up. For the cost of the rooms it was very disappointing to have almost no toiletries in bathroom, 1 tiny bottle of shampoo and the same of body wash for 2 people. breakfast Monday morning was a bit of shambles, no crockery, coffee machine not working and seemed like staff hiding in kitchen as they seemed overwhelmed . Spa was nice although pool not very big, but enjoyed the Jacuzzi.
2 nachten verbleven in oktober 2023
Reactie van Adam Fox op 10 okt 2023
Dear Anon,Many thanks for taking the time to leave a review, I'm sorry breakfast was not up to our usual standards,Kind regards,

10/10 – Uitstekend

Garry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Adam Fox op 10 okt 2023
Dear Garry,Many thanks for the 10/10.Kind regards,

6/10 – Redelijk

Rebecca

1 nacht verbleven in oktober 2023
Reactie van Adam Fox op 10 okt 2023
Dear Rebecca,Many thanks for taking the time to leave a review,

10/10 – Uitstekend

Mark, East Bergholt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, great staff and overall an excellent stay! Will certainly be coming again!
2 nachten verbleven in september 2023
Reactie van Adam Fox op 3 okt 2023
Dear Mark,Many thanks for the kind review, I do hope we get the chance to welcome you back soon,Kind regards,

2/10 – Ontzettend slecht

Aaron

1 nacht verbleven in september 2023
Reactie van Adam Fox op 3 okt 2023
Dear Aaron,Many thanks for taking the time to leave a review,Kind regards,

6/10 – Redelijk

Amy

Negatief: Personeel en service
Property rooms are spacious but dated and worn. Pillow quality was extremely poor. Reception staff unhelpful and unfriendly. This hotel has could be amazing.
1 nacht verbleven in september 2023
Reactie van Jade Dixon op 30 sep 2023
Dear Amy,Many thanks for taking the time to leave a review,My apologies if not everything was to the standard expected,

8/10 – Goed

Nick

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Contemporary and well kept
Modern and well kept with efficient check in/out and a great gym too. Bedroom was well appointed and very clean. Unfortunately, the bar was not well supervised and the guys in charge clearly had not been trained. A fridge in the bedroom is great, would have better if had at least one complimentary bottle of water in it. Also, no EV chargers hence environmental has been marked down
1 nacht verbleven in september 2023
Reactie van Adam Fox op 30 sep 2023
Dear Nick,Many thanks for the kind review,We are working hard in training the newer members of the bar team, you will see a much improved service soon.Fast chargers are gradually being installed throughout the Qcollection group, so again, watch this space.

10/10 – Uitstekend

Jose

1 nacht verbleven in september 2023
Reactie van Adam Fox op 30 sep 2023
Dear Jose,Many thanks for the 10/10,Kind regards,

8/10 – Goed

Nick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked for a one night stay. It met our needs in this respect. We did not use the facilities. The service from the breakfast staff was outstanding. There was no air conditioning and room was quite hot on the night we stayed.
1 nacht verbleven in september 2023
Reactie van Adam Fox op 23 sep 2023
Dear Nick,Many thanks for the kind review, I'm glad you enjoyed the breakfast service,Kind regards,

2/10 – Ontzettend slecht

Matthew

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t hope to have hot water in the evening!
Nobody on check in when I arrived. There was also a lady waiting to speak to someone too and complained about having no hot water. I found the receptionist at the bar. Checked in fine but then I find out I also have no hot water! Not ideal after a long day working and travelling. Reception couldn’t care less. When I checked out, again they couldn’t care less and didn’t offer any apology never mind anything else. Hotels.com customer service were also useless offering me a tiny credit in USD! We are in the UK! Bed was fine, room was fine. Probably no worse off over the road at the Holiday Inn Express for less money!
1 nacht verbleven in september 2023
Reactie van Adam Fox op 23 sep 2023
Dear Matthew,Our apologies for the lack of hot water, we had been experiencing some issues with the system, doing our upmost to cause as minimal as disruption as possible, I'm sorry the reception team were not as forthcoming with an apology as they could have been,

4/10 – Matig

Lesley

Zakenreiziger
Negatief: Personeel en service
Staff shortages meant that full breakfast was not available at the time stated - but disappointing for a hotel that is used for business travellers
1 nacht verbleven in september 2023
Reactie van Adam Fox op 23 sep 2023
Dear Lesley,My apologies for the hot breakfast not being out at 7am sharp, I have taken the issues back to the team,Kind regards,

6/10 – Redelijk

Matthew

Positief: Personeel en service
Not overly happy.
The overall stay was ok. Some nice facilities but in poor order. Cleanliness needed to be improved across all areas but in particular the Spa. Many things needing repair in this area. Overall the rooms wS ok but again needs attention as looking tired with wall paper coming off and carpets looking tired and dirty. Poor value for the money i paid. The good thjngs was staff were great and very helpful.
1 nacht verbleven in september 2023
Reactie van Adam Fox op 19 sep 2023
Dear Matthew,Many thanks for taking the time to leave a review. I'm sorry to read of the cleanliness issues raised around the Spa and leisure areas, something i will take up with the team as a matter of priority. We are in the final planning stages of having refurbishments starting around the end of this year.I was however pleased to have read you were well looked after during your time with us.I hope we can welcome you back again,