Exterieur

Beoordelingen van Hilton Cambridge City Centre

4 out of 5
Hilton Cambridge City Centre
20 Downing Street, Cambridge, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 605 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 279 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 81 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 1003 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel
Heerlijk hotel midden in Cambridge met alles wat leuk is binnen handbereik. Heerlijk ontbijtbuffet, prachtig hotel, ruime kamers, TOP!
4 nachten verbleven in december 2019
Reactie van Jan op 2 jan 2020
Thanks for choosing to stay with us. We appreciate your feedback. I am glad to hear that your have enjoyed your stay.

10/10 – Uitstekend

Gerardus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2019
Reactie van Jan op 4 sep 2019
Thank you for the positive score and we are delighted that you enjoyed your time with us

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in juli 2019

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019
Reactie van Janelle op 22 jul 2019
Thank you for the positive score and we are delighted that you enjoyed your time with us.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ruime kamer ligging ontbijt vriendelijk personeel rustig hotel voor zijn grote
2 nachten verbleven in april 2019
Reactie van Janelle op 29 apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Midden in het centrum! Alles op loopafstand.Heerlijk hotel.
1 nacht verbleven in maart 2019
Reactie van Janelle op 30 apr 2019
Thanks for choosing Hilton Cambridge City Centre and staying with us. We are delighted that you have enjoyed your stay. We appreciate your feedback! Bedankt dat je Hilton Cambridge City Centre hebt gekozen en bij ons logeert. We zijn heel blij dat u van uw verblijf hebt genoten. Wij waarderen uw feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
In centrum vlakbij shoppng Centre ed vccfffffffffff
1 nacht verbleven in december 2018

10/10 – Uitstekend

Lord Philip

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was impeccable as well as comfortable, plenty of choice for breakfast, and the hotel is ideally located for getting around Cambridge.
1 nacht verbleven in april 2024
Reactie van Hilton Cambridge City Centre op 29 apr 2024
Dear Lord Philip, Thank you for your glowing review! We're thrilled to hear that you found your room impeccable and comfortable, enjoyed our breakfast selection, and appreciated our central location in Cambridge. Your positive feedback is greatly appreciated and will be shared with our staff as recognition for their hard work. We look forward to welcoming you back for another fantastic stay in the future!Kind wishes, Hilton Cambridge City Centre

8/10 – Goed

Parkin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hilton Cambridge City Centre op 29 apr 2024
Dear Parkin, Thank you for staying at Hilton Cambridge City Centre. We are thrilled to see that you scored us 4 out of 5. We take every feedback seriously as it helps us to create a more enjoyable experience for our guests. We hope to welcome you back for an improved stay soon!Best wishes, Hilton Cambridge City Centre

10/10 – Uitstekend

Trisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really liked the 1 bedroom suite. It felt like we had our own flat in London and it was only a 7 minute walk to the Vauxhall tube station. Nice breakfast buffet and everyone was very nice!
3 nachten verbleven in april 2024
Reactie van Hilton Cambridge City Centre op 22 apr 2024
Dear Trisha,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and found our 1 bedroom suite to be comfortable. However, it seems there may have been a mistake in your review, as we are located in Cambridge, not London. Nevertheless, we're pleased that you appreciated our breakfast buffet and the friendliness of the team.We hope to welcome you to Hilton Cambridge City Centre in the future for an enjoyable stay.Best regards,Hilton Cambridge City Centre

8/10 – Goed

Louise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good central location / easy to park with valet parking and easy to then walk to all areas of Cambridge city centre - perfect for gig at the Corn Exchange
1 nacht verbleven in april 2024
Reactie van Hilton Cambridge City Centre op 15 apr 2024
Dear Louise, We're thrilled to hear that you found our central location convenient and that our valet parking made your visit hassle-free. Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!Kind wishes, Hilton Cambridge City Centre

10/10 – Uitstekend

timothy

1 nacht verbleven in april 2024
Reactie van Hilton Cambridge City Centre op 2 mei 2024
Dear Timothy, Thank you for staying and reviewing Hilton Cambridge City Centre. We are happy to see that you enjoyed your stay with us. We hope to be able to welcome you back again soon. Kind wishes, Hilton Cambridge City Centre

8/10 – Goed

Eugene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small no-frills hotel. Friendly staff, competent maintenance guy, but no bathrobes.
2 nachten verbleven in april 2024
Reactie van Hilton Cambridge City Centre op 8 apr 2024
Dear Eugene,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and competent.Regarding the bathrobes, please accept our apologies for any inconvenience caused. Bathrobes are indeed provided in our Executive or higher rooms as per brand standard. However, we do offer them upon request for guests who prefer to have them during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more comfortable experience in the future.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Mauro Fonseca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay, staff gave great support
5 nachten verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 4 apr 2024
Dear Mauro,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent support throughout your time with us.Your satisfaction is our top priority, and we're thrilled that our team contributed to making your experience memorable.We look forward to welcoming you back to the Hilton Cambridge City Centre for another enjoyable stay.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Corina

1 nacht verbleven in april 2024
Reactie van Hilton Cambridge City Centre op 24 apr 2024
Dear Corina, Thank you for staying and reviewing Hilton Cambridge City Centre. It brings us pleasure to know that you enjoyed your stay. Your review means the world to us. We are looking forward to welcoming you back for another enjoyable stay in the future.Best wishes, Hilton Cambridge City Centre

6/10 – Redelijk

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 3 apr 2024
Dear Catherine, Thank you for taking the time to rate your recent stay at the Hilton Cambridge City Centre. We appreciate your feedback.Your satisfaction is our top priority, and we are committed to providing exceptional service to all our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,Hilton Cambridge City Centre

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 2 apr 2024
Dear Richard, Thank you for staying at Hilton Cambridge City Centre and reviewing your experience. We are thrilled to see that you enjoyed your stay and scored us 4 out of 5. We are looking forward to welcoming you back with another say!Kind wishes, Hilton Cambridge City Centre

6/10 – Redelijk

NARAYANAN

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Fire alarm (which was impossible to stop) went off in the middle of the night all throughout the hotel due to a malfunction! Horrendous experience!
1 nacht verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 2 apr 2024
Dear Narayanan,We sincerely apologise for the inconvenience caused by the fire alarm during your stay at Hilton Cambridge City Centre. Your comfort and safety are our top priorities, and we understand how distressing it can be to experience such disruptions, especially during the night.Please rest assured that we take incidents like this very seriously, and our team is working diligently to address any malfunctions to prevent future occurrences.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Shing Fung

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 26 mrt 2024
Dear Shing Fung,Thank you for taking the time to rate your recent stay with us at Hilton Cambridge City Centre. We are thrilled to see that you had a fantastic experience during your time with us. Your perfect score means a lot to us, and we're pleased to have met your expectations.We truly value your feedback and look forward to welcoming you back for another excellent stay in the future.Warm regards,Hilton Cambridge City Centre

10/10 – Uitstekend

anthony

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Lovely stay
1 nacht verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 25 mrt 2024
Dear Anthony,Thank you for sharing your experience at Hilton Cambridge City Centre. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!Warm regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Detang, los angeles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 25 mrt 2024
Dear Detang, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

10/10 – Uitstekend

Walid, Teddington

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 18 mrt 2024
Dear Walid, Thank you for taking the time to leave a review. We're glad to hear that you had a good experience during your stay. We appreciate your feedback and hope to welcome you back again soon.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Alison

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My only gripe is the shocking price of parking but that is Cambridge City Centre so ….otherwise I’ve stayed here a couple of times and it’s convenient and pleasant
2 nachten verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 18 mrt 2024
Dear Alison,Thank you for your feedback! We understand that parking costs can be a concern in city centers. We appreciate your continued patronage and hope to welcome you back for another convenient and pleasant stay in the future.Best regards,Hilton Cambridge City Centre

6/10 – Redelijk

Peter

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Lukewarm water, slow filling bath. Rowing machine faulty drag factor on the display (approx 40 too low) and lever hardly altered the drag.
2 nachten verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 8 mrt 2024
Dear Peter,Thank you for sharing your feedback.We apologise for the issues you experienced with the lukewarm water, slow-filling bath, and faulty rowing machine. Your comments have been shared with the relevant teams for prompt resolution.We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed there several times. Perfect!
2 nachten verbleven in maart 2024
Reactie van Hilton Cambridge City Centre op 6 mrt 2024
Dear David, Thank you for your continued loyalty and for taking the time to share your feedback with us. We're thrilled to hear that you've had perfect stays with us several times. Your satisfaction is our utmost priority, and we look forward to welcoming you back for many more wonderful experiences.We're here to ensure your stays are always enjoyable.Warm regards,Hilton Cambridge City Centre

8/10 – Goed

Patricia

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Hilton Cambridge City Centre op 26 feb 2024
Dear Patricia, Thank you for taking the time to leave a review of your recent stay with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable experience. We hope to have the opportunity to welcome you back in the future for another great stay.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Tony, Worthing

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly service & very good facilities
1 nacht verbleven in februari 2024
Reactie van Hilton Cambridge City Centre op 20 feb 2024
Dear Tony, Thank you for taking the time to leave us a review! We're delighted to hear that you found our service friendly and enjoyed our facilities during your stay.Your feedback is greatly appreciated, and we look forward to welcoming you back to Hilton Cambridge City Centre in the future.Best regards,Hilton Cambridge City Centre

8/10 – Goed

Claude

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located in the center of Cambridge. The "piano bar" dining area has good food but really bad service.
2 nachten verbleven in februari 2024
Reactie van Hilton Cambridge City Centre op 14 feb 2024
Dear Claude, Thank you for choosing to stay at Hilton Cambridge City Centre and for taking the time to share your feedback with us.We're glad to hear that you found our location convenient. However, we're disappointed to learn about your experience with the service in our piano bar dining area. Please accept our sincere apologies for any inconvenience caused.Your feedback is valuable to us, and we will address this issue with our team to ensure that we provide the high level of service that our guests expect and deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,Hilton Cambridge City Centre

6/10 – Redelijk

Malcolm

Reisde met partner
Positief: Netheid
Convenient and friendly staff, breakfast was good but the bedroom aircon wasn’t working & the bath was a dribble. As it was the weekend no maintenance staff to fix.
1 nacht verbleven in februari 2024
Reactie van Hilton Cambridge City Centre op 12 feb 2024
Dear Malcolm, Thank you for your recent stay and for sharing your feedback. We're glad you found our staff friendly and enjoyed the breakfast.We apologise for the inconvenience with the air conditioning and bath. We'll address these issues promptly. We hope to welcome you back for a better experience.Best regards,Hilton Cambridge City Centre

8/10 – Goed

Tina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Theatre Trip
The hotel is spacious, modern and warm. The breakfast is plentiful with a great choice. The cooked breakfast didn't stay hot for long. I don't think it offered value for money. However, it was handy for parking, shopping, sightseeing and most important for me a trip to Cambridge Corn Exchange.
1 nacht verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 1 feb 2024
Dear Tina, Thank you for your recent stay and for sharing your feedback. We're thrilled you enjoyed our spacious and modern hotel, as well as the plentiful breakfast choices. We appreciate your comment about the breakfast, and we'll ensure to review and improve.We hope to welcome you back soon.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location in a walking distance to downtown and colleges. A fee minute walk to nice restaurants and shopping. Very Nice and clean. It was a great stay with my family of two kids.
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 29 jan 2024
Dear Anna, Thank you for your wonderful review! We're delighted to hear that you enjoyed the convenient location, cleanliness, and overall experience during your stay with your family. Providing a great experience for our guests is our priority, and we're glad we could meet your expectations.We appreciate your feedback and hope to welcome you and your family back for another enjoyable stay.Kind wishes, Hilton Cambridge City Centre

10/10 – Uitstekend

Louis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 29 jan 2024
Dear Louis, Thank you for the amazing score! We're thrilled to hear that you had an amazing experience during your stay. We appreciate your kind words and look forward to hosting you again for another satisfactory stay.Kind wishes,Hilton Cambridge City Centre

10/10 – Uitstekend

Hung Fan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 26 jan 2024
Dear Hung Fan,Thank you for your stellar 10/10 rating! We're thrilled to learn that you had a fantastic experience during your stay. Our team works hard to ensure our guests have a memorable time, and it's rewarding to see our efforts reflected in your positive review.We appreciate your kind words and look forward to hosting you again for another exceptional stay.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Very clean hotel. Room was comfortable and spacious. Breakfast was delicious and a wide choice.
1 nacht verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 16 jan 2024
Dear Guest, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel clean and comfortable, and that you enjoyed the delicious breakfast with a wide choice.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your future visits to Cambridge.Kind regards, Hilton Cambridge City Centre

10/10 – Uitstekend

Xiaojing

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 16 jan 2024
Dear Xiaojing, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay with us. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

6/10 – Redelijk

Minsuk

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 15 jan 2024
Dear Minsuk, Thank you for taking the time to leave your rating. We appreciate your feedback and hope to have the opportunity to enhance your experience during your next visit.Kind wishes,Hilton Cambridge City Centre

10/10 – Uitstekend

takashi

Reisde met familie
日本のホテルに泊まったようなサービスを受けられる。
2 nachten verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 11 jan 2024
Dear Takashi, Thank you for the kind review! Your satisfaction is our top priority. We hope to welcome you back soon. Kind wishes,Hilton Cambridge City Centre

8/10 – Goed

Joaquín

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 9 jan 2024
Dear Joaquin, Thank you for staying and reviewing Hilton Cambridge City Centre. We hope you enjoyed your stay!We are looking forward to welcoming you back! Best wishes,Hilton Cambridge City Centre

8/10 – Goed

david

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
A good choice in Cambridge.
Excellent location, right in the heart of Cambridge. The hotel breakfast is good, with many choices. The front desk staff was great, especially the Ukranian woman who helped us. The room was very large and comfortable. They have the good sense to use a cooling/heating system that makes almost no noise--a true rarity in today's world.
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 9 jan 2024
Dear David,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our excellent location, breakfast offerings, and the comfort of your room. We'll make sure to pass along your compliments to our front desk team, especially the Ukrainian woman who assisted you. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quick and fast check-in.
1 nacht verbleven in januari 2024
Reactie van Hilton Cambridge City Centre op 9 jan 2024
Dear Steven, Thank you for your positive feedback regarding the quick and fast check-in. We're delighted to hear that you had a smooth arrival experience. We appreciate your time and look forward to welcoming you back on your next visit.Kind wishes,Hilton Cambridge City Centre

4/10 – Matig

Donna

Positief: Staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Walls where so thin as was the pillows
Customer service was terrible by phone, face to face was slightly better. Walls were so thin we could hear everything going on next door thank god he didn't last long but but still hear movement and talking till 4am. Pillows were so thin you may as well not have bothered. No discounts on parking, over £40 for 24hrs. Good location
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 9 jan 2024
Dear Donna,Thank you for taking the time to share your experience, and we appreciate your feedback. We apologise for the inconvenience caused by the thin walls and the issues with the pillows. Please be assured that we will investigate and address these concerns to improve our overall guest experience.Regarding parking, we understand your concern and will review our pricing structure to ensure it aligns with our guests' expectations.We value your insights, and we hope to have the opportunity to provide a better experience during any future visits.Best regards,Hilton Cambridge City Centre

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 31 jan 2024
Dear Michael, Thank you for sharing your recent experience with us. We value your input and apologise for any shortcomings during your stay. Your feedback is crucial, and we're committed to making improvements.We appreciate your understanding and hope to welcome you back for an enhanced experience.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location & room
Fabulous comfy bed & bedding. Very clean room & a good size. Plenty of storage space. Excellent choice at breakfast.
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 18 dec 2023
Dear Alison,Thank you for taking the time to share your positive feedback about your recent stay. We're thrilled to hear that you enjoyed our excellent location, comfortable bed, and the cleanliness of your room. It's great to know that the breakfast selection met your expectations.We appreciate your kind words, and our team looks forward to welcoming you back for another exceptional experience.Safe travels, and we hope to see you again soon!Best regards,Hilton Cambridge City Centre

8/10 – Goed

Alwyn

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good, almost great
Hotel du vin in Cambridge was perfectly nice. A few hiccups in my attic room, tattobger: mould in the bathroom above the shower. Peeling paint in the bathroom. And most disappointing is the decision to exclude so called ‘classic’ rooms from any of the usual lovely HDV snacks and drinks available in the mini-bar. Since you have to pay for three anyway, what aren’t they there?
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 18 dec 2023
Dear Alwyn, Thank you for sharing your experience, although it seems there might be a mix-up in the hotel details. Your feedback references Hotel du Vin in Cambridge, and we want to clarify that we are Hilton Cambridge City Centre.We appreciate your insights into your stay, and we recommend reaching out directly to Hotel du Vin to ensure your valuable feedback reaches the appropriate team.Best regards,Hilton Cambridge City Centre

10/10 – Uitstekend

Colin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great service, friendly staff, awesome location
We needed a place to stay for a Saturday night in Cambridge city centre and are so glad we chose the Hilton. Valet parking was great, no delay on arrival or departure and a decent price for 24 hours. Check in was easy and the lady that checked us in was super friendly. Our room was ready early which was a real bonus. Room was clean with a good size comfortable bed. Bathroom was modern with good amenities.
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 18 dec 2023
Dear Colin, Thank you for choosing Hilton Cambridge City Centre and taking the time to share your wonderful experience! We're delighted to hear that our valet parking, efficient check-in process, and comfortable room met your expectations.Our team strives to provide exceptional service, and it's rewarding to know that our friendly staff, clean accommodations, and modern amenities added to the enjoyment of your stay.If your travels bring you back to Cambridge, we'd love to host you again.Safe travels, and we look forward to welcoming you back soon!Best Regards,Hilton Cambridge City Centre

8/10 – Goed

Dean

1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 12 dec 2023
Dear Dean, Thank you for reviewing your recent stay at Hilton Cambridge City Centre. We are thrilled to see that you enjoyed your stay. We hope to welcome you back for another enjoyable stay soon. Best wishes,Hilton Cambridge City Centre

4/10 – Matig

Jasper

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Arrived in my room. My kettle didn’t work. Tried ALL THE ‘phone number on the speed dial — NONE of them answered. Went downstairs to reception, they said they would send someone straight away. 25 minutes later someone arrived with a kettle — which also didn’t work! He finally returned 10 minutes later with one that did. And the safe was locked shut, unable to use. And NO. Alert parking, as promised. Chaps in the piano bar were nice, that’s all I can say.
1 nacht verbleven in november 2023
Reactie van Hilton Cambridge City Centre op 6 dec 2023
Dear Jasper, Thank you for sharing your recent experience with us. We sincerely apologise for the inconveniences you faced during your stay. Your feedback is invaluable in helping us address areas that need improvement.It's disheartening to learn about the issues you encountered with the kettle, safe, and parking. Such lapses are not indicative of the high standards we strive to maintain. We have immediately shared your concerns with the relevant departments to ensure necessary improvements are made.We appreciate your kind words about the staff in the piano bar. However, we regret that this positive experience was overshadowed by the challenges you faced.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,Hilton Cambridge City Centre

8/10 – Goed

Jack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast
Amazing Breakfast, however the rooms were lacking a bit of sound proofing could the people next door snoring and the showers make a funny sound when on. Apart from that good location and good buffet breakfast
1 nacht verbleven in december 2023
Reactie van Hilton Cambridge City Centre op 5 dec 2023
Dear Jack, Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you experienced regarding the soundproofing of the rooms and the peculiar sound from the showers. Your comments are valuable, and we will certainly look into ways to address these concerns and enhance the overall experience for our guests.We appreciate your understanding and hope to welcome you back for an even more comfortable stay in the future.Best wishes, Hilton Cambridge City Centre