4/10 – Matig
Scott
Reisde met familie
9 nov 2025
Negatief: Netheid
Our stay fell short of expectations. While the property has potential, basic service standards were lacking. Many staff members appeared disengaged and frequently focused on their phones, which made it difficult to get assistance — particularly at the beach bar, where we waited more than 15 minutes without service.
The rooms could benefit from updates. Ours had a musty smell and cracks around the window seals that allowed mosquitoes to enter, which made the room uncomfortable. The beach area also needs attention, as several chairs and umbrellas were broken or left scattered around.
It’s worth noting that there is no hotel transportation offered, so getting around requires outside arrangements. Additionally, loud music played late into the night (around 3:30 a.m.), and the noise carried into the room, making rest difficult.
With improvements in staff attentiveness, maintenance, and guest services, this hotel could offer a much better experience. Unfortunately, during this stay it did not meet expectations.
Scott
2 nachten verbleven in november 2025