8/10 – Goed
Ruth
Reisde met partner
30 sep 2025
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our anniversary trip, 1st time experiencing a hotel in Okap. Entrance to Mont Joli is very welcoming and beautiful. Staff is very friendly, attentive, and helpful as much as possible. We would have gave 5 stars unfortunately we had some issues. Issues were resolved in a timely matter. We would like to still see this hotel standing strong in this country. Not allowing the problem of the country to be an excuse to why things are the way they are. Your Guests decide to come stay at your location so please make sure all Managers, that each room is up to date with no issues. Anything that is damage needs to be replace immediately, anything clogged or leaking that will take time to replace shut off that room. Don't wait for a Guest to find the issue for you to turn around to resolved while they are present. We came for a vacation away from wherever we came from. We don't expect to have an issues when we push out our money for a fantastic stay. Please check food and drinks expiration date, temperature and preparation. I became ill but we had enough complaints, didn't want to bother the kitchen. Not saying they won't resolved that issue. We are in 20s decades where technology is the thing to use. Please get your systems working. Everything should be computerized not paper. I go to the bar order some drinks or food. They should be able to pull up my room with a card on file and charge it. Paper is away with. Also when you know your pool is down for reconstruction at the time.
Ruth
4 nachten verbleven in september 2025