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Beoordelingen van SunSquare Cape Town City Bowl

3.5 out of 5
SunSquare Cape Town City Bowl
23 Buitengracht Street, Corner Buitengracht & Strand Street, Cape Town, Western Cape

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 94 van 154 beoordelingen" "
Gastenscore: 8 - Goed. 45 van 154 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 154 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 154 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 154 beoordelingen" "

9,4/10

Netheid

8,6/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2022
Reactie van A op 14 nov 2022
Dear Judith,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manger

8/10 – Goed

Lionel

Reisde met familie
Positief: Personeel en service
We did a same day booking and the staff were very helpful. The included buffet breakfast was really good. The rooms were spacious and the king size bed was appreciated. The shower temperature was hard to set and hot water took a while, but the water pressure was good. The hotel badly needs a refurb and is feeling and looking tired. Carpets have been replaced with hard floors, doors have multiple layers of paint and the fridge is old and the cabinet no longer has a door.
2 nachten verbleven in april 2024
Reactie van Sbu op 29 apr 2024
Dear Lionel, thank you for taking your time to rate and give us feedback. It is really appreciated. My apologies for the service shortcoming you experienced whilst staying with us. I have escalated your concerns to the relevant head of departments in order to have them addressed. Kind regards, Sibusiso Skosana Guest Services Manager

10/10 – Uitstekend

Artur

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is located in the center with 6-7 mins drive by taxi to the Waterfront. Quite a concern was a "camping site" on the opposite side of the road. Taxi can park on both sides of he entrance corner. Restaurant is ok, not ideal but ok. And actually hotel is quite crowded.
6 nachten verbleven in maart 2024
Reactie van A op 11 apr 2024
Dear Artur,Thank you for taking your time to give us feedback. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Marion

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dachterrasse
1 nacht verbleven in april 2024
Reactie van A op 12 apr 2024
Dear Marion,Thank you for your feedback.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

alain

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bon emplacement bon restaurant à des prix très correct.
4 nachten verbleven in maart 2024
Reactie van A op 8 apr 2024
Dear alain,Thank you for taking your time to rate our facilities. Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Agnieszka

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, clean hotel with amazing views over Cape Town. A sundowner at the rooftop bar and a sunrise swim in the pool are an absolute must! Highly recommend.
1 nacht verbleven in april 2024
Reactie van A op 4 apr 2024
Dear Agnieszka,Thank you for taking your time to give us feedback. It is highly appreciated.Kind regards,AndrewDeputy General Manager

4/10 – Matig

Moreira

1 nacht verbleven in maart 2024
Reactie van A op 4 apr 2024
Dear Moreira,Thank you for taking your time to rate our facilities. My apologies for any service shortcoming you experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Paul

7 nachten verbleven in maart 2024
Reactie van A op 4 apr 2024
Dear Paul,Thank you for taking your time to rate our facilities.Kind regards.AndrewDeputy General Manager

8/10 – Goed

Suzana

4 nachten verbleven in maart 2024
Reactie van A op 31 mrt 2024
Dear Suzana,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Goed

Dieter

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sauber und gut möblierte Unterkunft ! Leider ist das Personal nicht sehr motiviert, auf ein bestelltes Getränk wartet man eine Ewigkeit und das Bezahlen war ebenfalls sehr Zeitraubend! Das Essen im Restaurant musste sofort bezahlt werden und konnte nicht über die Hotelrechnung bezahlt werden.
1 nacht verbleven in maart 2024
Reactie van A op 10 mrt 2024
Dear Dieter,Thank you for taking your time to give us feedback. It is highly appreciated. My apologies for any service shortcomings you have experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Kimberly

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything about this property! The room was very modern and comfortable. The food & view at the rooftop and was amazing. The hospitality was 5 stars! I came from the US, stayed for 10 days and will be back!
10 nachten verbleven in februari 2024
Reactie van A op 21 feb 2024
Dear Kimberly,Thank you for taking your time to give us feedback. It is really appreciated. I am delighted that you enjoyed your stay with us. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend
Great room, and breakfast! Would stay here again.
1 nacht verbleven in januari 2024
Reactie van A op 1 feb 2024
Dear Guest,Thank you for your feedback. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Graciela

2 nachten verbleven in januari 2024
Reactie van A op 1 feb 2024
Dear Graciela,Thank you for your time for taking your to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Steven J., Gwynn Oak

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is great. Bo Kaap and Long Street are just minutes away. Security in hotel was great. The rooftop bar and restaurant was also fantastic.
3 nachten verbleven in januari 2024
Reactie van Phelo Nyovu op 30 jan 2024
Dear Steven, Thank you for taking your time to give us feedback. It is highly appreciated. I am glad that you enjoyed our stay with us. Looking forward to welcoming you back in the near future.Kind regards,Phelo NyovuHotel Duty Manager

6/10 – Redelijk

Fabio

Reisde met familie
Positief: Comfort kamer
Razoável.
Demora para o check in devido à longa fila e poucos funcionários para atender a demanda. Funcionária responsável pela limpeza do quarto anti-pática. Boa localização.
2 nachten verbleven in januari 2024
Reactie van A op 29 jan 2024
Dear Razoável.,Thank you for taking your time to give us feedback. My apologies for the service shortcoming you experienced whilst staying with us. I have taken your comments and escalated them to the relevant departments.Kind regards,AndrewDeputy General Manager

8/10 – Goed

Yannick

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good location but not the best staff
Hotel is well located, room not big but convenient. Easy to park, good wifi and rich breakfast. Staff unfortunately was not maily the smart and nice one. Really pity because it spoil the image of this hotel, asking everybday for shower gel and so on is annoying thing
7 nachten verbleven in januari 2024
Reactie van A op 29 jan 2024
Dear Yannick,Thank you for taking your time to rate and comment about our facilities. My apologies for the service shortcomings you experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van A op 28 jan 2024
Dear guest,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in a great location
Great hotel in a great location. The hotel is quite modern after recently being refurbished. The room was very spacious, the bed comfy and lovely shower. The hotel is a 20-minute walk to the V&A so easy to walk to. I was on the 8th floor which was nice and quiet. All the staff were very polite and helpful. Some negatives, breakfast can be quite busy and so sometimes you had to wait a while for coffee, which is taken to order. In the rooftop bar, the pool is very small, there are only a couple of sunbeds to use so unfortunately we were not able to use the pool. Service from the bar was very slow when asking for the bill and paying. I would recommend this hotel and would stay there again
7 nachten verbleven in december 2023
Reactie van A op 11 jan 2024
Dear Angela,Thank you for taking your time to five us feedback. It is highly appreciated. My apologies for the service shortcomings you experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Daniel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service. Stayed here for 10 days. Overall a really nice place to stay
10 nachten verbleven in december 2023
Reactie van A op 10 jan 2024
Dear Daniel, Thank you for taking your time to give us feedback. It is highly appreciated. I am glad that you enjoyed our stay with us. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

TOMMASO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ottimo rapporto prezzo qualità
1 nacht verbleven in december 2023
Reactie van A op 10 jan 2024
Dear TOMMASO,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

severino

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hoteles exelente
12 nachten verbleven in december 2023
Reactie van A op 10 jan 2024
Dear severino,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Goed

Elife

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van A op 9 jan 2024
Dear Elife,Thank you for taking your time to rate our facilities. We really appreciate it.Kind regards,AndrewDeputy General Manager

8/10 – Goed

Renee

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Modern property, convenient location, clean, just biggest let down is the majority of the staff. Shingy and Sophy and one other gentlemen at breakfast were great friendly and helpful. However the rest of the staff were not very pleasant. When we were leaving we asked for help booking a taxi - I gave specific instructions which were disregarded so the wrong taxi was ordered we then had to wait for another one which took longer and cost us more and delayed us getting to the airport. In addition everyone refused to help us with our bags so i held on to my kids while the driver and my husband had to sort the bags. Such a nice hotel but the staff really dampen the experience except for a few.
9 nachten verbleven in december 2023
Reactie van A op 9 jan 2024
Dear Renee,Thank you for the feedback. We really appreciate it. I have taken note of your comments regarding the staff and have escalated to the relevant head of the department. My apologies for the inconvenience that was caused.Kind regards,AndrewDeputy General Manager

8/10 – Goed

Anja

2 nachten verbleven in januari 2024
Reactie van A op 24 jan 2024
Dear Anja,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Suleimaan

9 nachten verbleven in december 2023
Reactie van A op 31 dec 2023
Dear Suleimaan,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

ELUISA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Atendimento Nota Mil!!!!
O atendimento tanto da recepção como no café da manhã e no estacionamento foram impecáveis! Funcionários todos gentis e bem humorados, cordiais e amistosos. Quarto espaçoso e confortável e banheiro muito bem planejado ( tamanho e nos detalhes). Vista linda da Table Mountain! Apenas registramos a falta de reposição de produtos do banheiro como papel higiênico, lenços de papel e tapete para saída do banho. No mais, tudo foi excelente! Ganhamos de presente o valor do estacionamento ! Gratidão!
3 nachten verbleven in december 2023
Reactie van A op 28 dec 2023
Dear ELUISA,Thank you for taking your time o rate and comment about our facilities. It is highly appreciated. I am glad that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Deidre

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van A op 18 dec 2023
Dear Deidre,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

8/10 – Goed

XAVIER

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van A op 16 dec 2023
Dear XAVIER,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Goed

FAUSTINA FABRICIA FORTES

3 nachten verbleven in december 2023
Reactie van A op 17 dec 2023
Dear FAUSTINA FABRICIA FORTES,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

6/10 – Redelijk

Mark Ian

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice but some issues
Overall our stay was fine. However given we were staying for one night we were disturbed by staff ringing or knocking on 5 times overall. Worst was at 7.50am stating we would be checking out that day and still needed to pay. Yes, I have stayed in hotels before I don’t really appreciate being woken up because your staff didn’t take payment on arrival. Then we had a follow up. Then housekeeping knocking on despite a do not disturb sign on and again later. Felt basically pushed out of the hotel on the day we were due to be travelling home later that evening. Just felt like a bit of a shame that could have been avoided.
1 nacht verbleven in december 2023
Reactie van A op 12 dec 2023
Dear Mark,Thank you for taking your time to give us feedback. It is really appreciated. I have taken note of all your comments regarding your stay and have escalated to the relevant head of departments. My apologies for the inconvenience that was caused to you during your stay with us.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Gessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was an absolute surprise! Staff extremely accommodating, amazing roof top bar and great energy and vibes! Hidden gem recently remodeled super clean and chic! Convenient to lots of shopping. And the view of table mountain from roof top bathroom is to die for!!! Spectacular! Wow wish we had more time there! Really is a 5 star hotel now.
Reactie van A op 28 nov 2023
Dear Gessica,Thank you for your valued feedback. We really appreciate it. I am delighted that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff members were absolutely wonderful. So friendly and helpful.
4 nachten verbleven in november 2023
Reactie van Sbu op 25 nov 2023
Good Day WilliamThank you for taking your time to rate and comment about our team members, we really appreciate the feedback. Kind regards, Sibusiso Skosana Guest Services Manager

10/10 – Uitstekend

MARIA

3 nachten verbleven in november 2023
Reactie van A op 20 nov 2023
Dear Maria,Thank you for taking your time to rate our facilities. We really appreciate it.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

kulinji

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van A op 6 nov 2023
Dear kulinji,Thank you for taking your time to rate our facilities. It is really appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Lana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very nice property with a fabulous brunch included! I do think it was ridiculous that they would not deliver laundry to my son'-in-law's room until he came downstairs to pay for it. His luggage didn't make it to Cape Town so he had sent his traveling clothes to be laundereded. So.....having taken a shower, he came down to pay wrapped in a in a towel. Actually I think some of the women probably appreciated that! Re-think that policy please.
2 nachten verbleven in juni 2023
Reactie van A op 24 okt 2023
Dear Lana,Thank you for your feedback. It is really appreciated. I do take note regarding your son-in-law and I agree that we should have made an exception based on his circumstances. My apologies for the inconvenience.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Emma

3 nachten verbleven in oktober 2023
Reactie van A op 14 okt 2023
Dear Emma,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Masa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Good location, clean and very good service! Great with a indoor pool on the rooftop, and very nice view from the rooftop bar.
3 nachten verbleven in september 2023
Reactie van A op 2 okt 2023
Dear Masa,Thank you for taking your time to give us feedback. It is really appreciated. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Martin

1 nacht verbleven in september 2023
Reactie van A op 30 sep 2023
Dear Martin,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Engela G

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2023
Reactie van A op 25 sep 2023
Dear Engela,Thank you for rating our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van A op 25 sep 2023
Dear Guest,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Isabel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very clean and the hotel hospitality was impeccable.
10 nachten verbleven in augustus 2023
Reactie van A op 8 sep 2023
Dear Isabel,Thank you for taking your time to rate and comment about our facilities. It is really appreciated. I am delighted that you enjoyed your stay with us. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Laura

2 nachten verbleven in augustus 2023
Reactie van Sibusiso Skosana op 13 sep 2023
Dear Laura, thank you for taking your time to rate our facilities. We really appreciate the feedback. Kind regards, Sibusiso Skosana Guest Services Manager

8/10 – Goed

Ali

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice effieict check in and check out. Polite staff
1 nacht verbleven in augustus 2023
Reactie van A op 9 aug 2023
Dear Ali,Thank you for your valued feedback. We really appreciate it.Kind regards,AndrewDeputy General Manager

8/10 – Goed

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to amenities
7 nachten verbleven in augustus 2023
Reactie van A op 9 aug 2023
Dear David,Thank you for your valued feedback. It is really appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel with amazing views and amenities!!!
7 nachten verbleven in mei 2023
Reactie van A op 6 jun 2023
Dear Richard,Thank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your stay with us.Kind regards,Andrew Deputy General Manager

10/10 – Uitstekend

Doris, Arlington

Reisde met een groep
Positief: Netheid, personeel en service
Lovely and attentive staff. Appreciated the variety of foods in breakfast buffet plus made-to-order eggs. Took advantage of Sunday jazz lounge. Great views from roof.
4 nachten verbleven in mei 2023
Reactie van a op 24 mei 2023
Dear Doris,Thank you for taking your time to give us feedback. We really appreciate it. I am delighted that you enjoyed your stay with us.Kind regards,Andrew Deputy General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantástico hotel
Buen hotel, zona segura y perfecta para visitar la ciudad. Habitaciones muy cómodas y con vistas impresionantes a Table Mountain y lions head. Muy buena limpieza, desayuno buenísimo y muy bien equipado el gimnasio. Sin duda volvería.
4 nachten verbleven in april 2023
Reactie van Phelo op 9 apr 2023
Dear Guest,Thank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your stay with us.Kind regard,Phelo

10/10 – Uitstekend

Gabriela

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super Hotel tolle Lokation u tolles Personal
Hatte eine tolle Zeit in diesen Hotel Das Personal war mega freundlich und effektiv Das Frühstück war sehr abwechslungsreich und Lecker Swhr schön ist der Rooftop Bar wo man beim Cocktail den Sunset erleben kann über Cape Town Würde immer wieder dort hin gehen wollen De Preis war auch sehr gut Liebe Grüsse
12 nachten verbleven in maart 2023
Reactie van A op 27 mrt 2023
Dear Gabriela,Thank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your stay with us.Kind regard,AndrewDeputy General Manager

8/10 – Goed

Shoyomi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location as in centre of the city, Amenities nice with a gym and swimming pool on the upper floors of the hotel. Variety of breakfast excellent, staff courteous and supportive- only knocked one point off due to a stained window which was not cleaned throughout my stay and (amusing to me) the rationing of iron boards!
7 nachten verbleven in maart 2023
Reactie van A op 16 mrt 2023
Dear Shoyomi,Thank you for taking your time to rate and comment about our facilities. My apologies for the service shortcomings you experienced during your stay with us.Kind regards,AndrewDeputy General Manager

10/10 – Uitstekend

Oluchi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and my room had a great view
4 nachten verbleven in maart 2023
Reactie van A op 9 mrt 2023
Dear Oluchi,Thank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager